Honda Pilot Complaints

9,418 consumer complaints on file.

#11627528November 26, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627573November 26, 2024
UNKNOWN OR OTHER, ENGINE
At 65 mph or higher ( highway speed), I hear the constant troubling noise coming from the front of the vehicle. I had taken the car to the dealership in Fallston, Harford County, Maryland, for inspection twice. The mechanic acknowledged hearing the same noise but could not diagnose any problem with the vehicle. The same mechanic drove another 2025 Honda Pilot and was able to replicate the same noise while driving at highway speeds. Subsequently, I wrote the letter to American Honda Motor Co., Inc outlining the problem and seeking resolution. I was informed there was no open campaigns and to contact NHTSA to file my complain.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627443November 26, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Gas cap lead don’t open , when press open bottom ,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627252November 25, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Honda Pilot. The contact stated while driving at an undisclosed speed, there was a rattling sound coming from the engine compartment. The vehicle was taken to the dealer where it was diagnosed and determined that there were metal shavings inside the oil pan and with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact was informed of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 185,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627267November 25, 2024
ENGINE, FUEL/PROPULSION SYSTEM
What component or system failed or malfunctioned, and is it available for inspection upon request? - Our call has stalled 3 times within a month. I looked online to see what could be the issue. It states there is a recall for a fuel pump issue but I looked online and it is saying our VIN isn't effected? I don't see how that would be the case if we are having the issue many others have noted. How was your safety or the safety of others put at risk? - It has stalled while trying to pull out of a parking lot and shuts off. Has the problem been reproduced or confirmed by a dealer or independent service center? - Not yet. It is random. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? - I have an appointment with them in a couple weeks. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? - No it has lost propulsion while we have been on road trips but never any lights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627288November 25, 2024
ENGINE
Had a knocking noise coming from the engine of our 2016 Honda Pilot. My fear of "rod knock" was a reality. Piazza Honda of Pottstown, PA confirmed that it was likely a failed rod bearing(s). Honda of America (corporate) is supposedly giving some good will money to help offset the cost. The dealership initially said that it would cost around $9000.00 to repair it (that's without "good will"). They have had our Pilot for over 2 weeks now and the new estimate today is $17,280.00. It's all over the internet that these Honda/Acura J-Series V6 engines are having premature rod bearing issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627306November 25, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Honda Pilot. The contact stated while driving 35 MPH, or while the vehicle was cold started, the engine was running rough and making an abnormal clanking sound. The contact stated no warning light was illuminated. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that the connecting rod bearings were damaged and needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling); however, the VIN was not included in the recall. The failure mileage was 165,383.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627312November 25, 2024
ENGINE
The connecting rod bearing seized up. Connecting rod broke and puncture through the engine housing. No recall notice was received from manufacturer about the issue. I was driving on the highway when my car made a sudden stop and smoke came from the hood along with a slight metal sound. There have been no professional inspector yet. My brother in law is a car mechanic and found the problem for us. When the car came to a stop there was no indicating of any signs. I did try to start the car again and that is when all the lights came one.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627332November 25, 2024
POWER TRAIN
The contact owns a 2020 Honda Pilot. The contact stated that after shifting into reverse to reverse out of the driveway, the contact had forgotten an item on the outside of the vehicle; the contact opened the door; however, while reaching outside the vehicle to retrieve the item, the contact released the brake pedal unintendedly and the vehicle rolled backwards, causing the contact to fall out of the vehicle. The contact stated that the vehicle continued rolling backwards and struck the sidewalk and the neighbor’s garden wall. The contact stated that the vehicle then rolled forwards and rolled over the right feet to the right shoulder of her body and then struck the garage door and garage door frame to her residence and came to a stop. There were damages to the garage door and garage door frame. The contact became immobilized and yelled for help and a neighbor ran over to assist. The contact stated that the neighbor had a difficulty in shifting to park and turning off the vehicle. The vehicle was eventually shifted to park and the vehicle was turned off. The air bags did not deploy. The contact was taken to urgent care by her mother for X-rays. The contact suffered no broken bones but did sustain mild bruising to the right side of the body. A Police report was not filed. The manufacturer was notified of the failure and a case was filed. The vehicle was not diagnosed. The failure mileage was approximately 15,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11627268November 25, 2024
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: WARNINGS
The infotainment screen was black and not working at all so no back up camera. Also all the sensors warning you that you are getting to close to hitting something stopped working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627090November 24, 2024
ENGINE
2016 Honda Pilot AWD EX-L Vin: [XXX] Mileage: 72,475 Connecting Rod Bearings failing on 3.5 liter, V-6 engines, leading to complete engine failure. Affected Model Years: 2016 through 2020 The engine in my vehicle is the Honda J35, V-6 which was the subject of a NHTSA mandated recall of approximately 250,000 Honda and Acura vehicles in 2023. I have observed a pronounced engine knock when the vehicle is at idle, that intensifies when the car is driven. I brought the car to a Honda dealership (DCH Honda of Nanuet) where it was confirmed that the connecting rod bearing problem was the cause. The dealership advised that a bearing replacement would not be feasible, and that an engine replacement would be necessary (see attached). I contacted American Honda and advised them of the same and a case was opened for me. (Case # [XXX]) But I was advised that there was no recall on my vehicle and no current, applicable warranty. I am presently awaiting a call from a Honda Case Manager on my request for financial assistance to defray the quoted cost of $8,057, plus applicable sales tax for the dealership to replace the defective engine. Based on the documented history of this problem and the associated potential for an accident that this is a considerable safety issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627093November 24, 2024
ENGINE, ELECTRICAL SYSTEM
In 2021, while driving on a highway all vehicle warning lights came on. Engine ran at high rpm and low speed. Honda said is was a software update. Charged for update. This seemed to resolve issues. Car is regularly maintained and transmission fluid changed 2/1/2024. In 2024, the vehicle warning lights (in multiple & varying groups) began coming on and off at various intervals. The car stalled while at a red light on at least two occasions. When I was not near home I would stop at AutoZone for computer readings; misfiring of cylinder 2, random multiple misfire detected, system too rich bank 2. Car was at Honda for 2nd software update and lights were off at pickup. Lights started again. The mechanic found the vehicle was sending upwards of 100 codes. Repairs were made (and paid for) at local shop 2 separate times. Car is now at Honda diagnosed with engine failure due to bent rod. Honda will not offer goodwill on vehicle. However, the car has a "soft" recall for fuel injectors which seems to be the likely culprit. KBB in early '24 was $16k. Honda wants $18 k for repair and nearly $1k for diagnostic fee.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627054November 23, 2024
UNKNOWN OR OTHER
Vehicle lagging when and most of the time does not run right away when you press the gas several times. Whenever I'm in an intersection and am trying to cross to my left when cars are coming towards me, I push the gas slightly so I can see the road complete; when I'm certain that there is no car, I try to push the gas right away to cross the intersection when I do this the car would lag in the middle of the street and has caused me almost to get hit several times with my kids and a baby inside the vehicle. I had been to the dealer many times and explained this situation, but they always made me spend for something that did not fix the issue. I had to beg them many times and even called the corporation to do something about the recall with the fuel pump, but I was always dismissed and told to wait. It has been almost a year since this started happening today. I got an emission light on again and am scheduled to return on Wednesday. I am hoping to get the recall for my car fixed. Please help me investigate this matter. I don't want to be in an accident, especially since I drive with my toddler and two kids every day to and from school. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626943November 22, 2024
ENGINE
Over the course of two week, my engine went from light engining knocking to violent knocking with limited acceleration. My dashboard started flashing multiple errors messages. Fortunately, no one was hurt given my daughter was in the vehicle. I took my vehicle to the Honda Dealership. The dealership informed me my engine has a bad rod knock and will likely fail soon. My miles are 99,009.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626767November 22, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626828November 22, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626830November 22, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2017 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626889November 22, 2024
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
This vehicle was recently recalled for the START / STOP in 2023 after complaining about it since 2017. The vehicle was repaired which resulted in starter and all related components associated with the recall. I questioned the repair as if you can't duplicate the failure (turn it on and turn it off) how do you know you have it fixed. They assured me they replaced all the associated components. Guess what the same problem is happening again. Start/Stop system is not working properly again post recall and software update. The US Government should go after Honda on this as it is truly a safety issue when your car dies at a stop and go light and then you have cares approaching you from behind at 55mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626942November 22, 2024
STEERING, SUSPENSION, UNKNOWN OR OTHER
When you brake and turn the steering wheel to the left it makes a loud clanging noise and the steering wheel shakes. The car feels loose and it does not feel safe to drive. The dealership states it’s the steering rack. It has been happening for 5 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626857November 22, 2024
ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
The infotainment system has some major wiring issues that cause the screen to go black and disconnect which then renders the back up camera useless. There is a potential class action lawsuit over this issue. Lots of Honda Pilot owners have this same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Honda Pilot