Honda Pilot Complaints

9,418 consumer complaints on file.

#11631923December 21, 2024
UNKNOWN OR OTHER, STRUCTURE:BODY
I purchased the vehicle and in May 2023 I noticed a small bubble on the paint on the roof of the car near the windshield on the left, above the driver's side. I went to the closest Honda Dealer and the gentleman at the shop dismissed me saying the car's warranty was expired. A few months later, the bubble popped and a part of the paint peeled off. I called the dealer Arlington Honda and was told by a manager Jeremy Hardman to take my car to one of 2 Autobody shops he provided me with for inspection. I went to Schaumburg Autobody who inspected the vehicle and found more affected areas behind the sunroof. They determined it to be defective sealer that is not adhearing to the metal. I sent an email to Jeremy Hardman and called that Honda dealer I was told Jeremy no longer works at that dealer and transferred me elsewhere. I was told to contact Honda Corporate. Meanwhile, the paint has now peeled further, the metal is now completely exposed which will lead to rust formation causing further damage. Also making my car look old and poorly maintained. Since its near the windshield, moisture from snow, rain etc will cause damage where water will start to make its way into the vehicle causing further damage there as well. I have attached pictures to show the metal exposure from the peeling and pictures where you can see the sealant coming off. I would like instructions on how to proceed from here to initiate a recall asap due to poor paint/sealer quality and/or improper application. Instructions for a temporary solution to avoid further damage. I also found an article. Please see [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631917December 21, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I have a 2023 Honda Pilot Elite. I have noticed a few times that the driver assist system doesn't work as intended during driving in snow or just rain. I will get an error message on my dash, "some driver assist systems cannot operate, clean area shown." Honda wants the driver to pull over and clean the snow off of the H in front of the SUV. This also happens when it's raining and no snow. The driver assist sensors must be located there. What happens if I should get in an accident when this malfunction goes off and I get hurt or even kill someone? I see this complaint all over the internet from us owners on different forums. The dealerships are doing nothing. I paid a lot of money for this SUV. I expect it to work at all times, especially the safety features..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631852December 20, 2024
FUEL SYSTEM, GASOLINE, POWER TRAIN
The contact owns a 2016 Honda Pilot. That contact stated while driving 35 MPH, multiple warning lights were illuminated. The contact stated that the gear shifter failed to move. The contact stated once the vehicle was stopped the transmission failed to shift. The contact took the vehicle to an independent mechanic where it was diagnosed. The contact stated that several unknown repairs were performed. The manufacturer was notified of the failure, and the contact was referred to a local dealer for assistance. The contact related the failure to NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the VIN was not included. The failure mileage was 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631901December 20, 2024
POWER TRAIN
I am writing to file a complaint regarding a potential safety defect in my 2017 Honda Pilot. My vehicle is experiencing issues with the torque converter clutch, resulting in a P0741 error code. I am aware of Honda recall which addresses similar torque converter issues in 2017-2019 Honda Pilots. I believe my 2017 Honda Pilot should also be included in this recall as it exhibits the same defect. I urge NHTSA to investigate this matter and consider expanding the existing recall to include my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631834December 20, 2024
ENGINE
So on Oct 25, 2024 I took my car to get an oil change at the moss bros Honda dealership. I always get all maintenance done there. Then a week later on Nov 3, 2024 my suv pilot broke down on the freeway it just started jerking and the screen kept glitching then right after the engine light went on. I was not aware of any signs for it to happen but Luckily there was a cop and a tow truck close by because who knows what would have happened. After that I took to the dealership on Tuesday and they inspected it then they come and tell me that my engine is done. So they were trying to charge me $8792 for a used engine. I just think is so weird that how everything happened knowing that is a semi new car and I been taking care of the maintenance so for this to happen I find it sketchy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631357December 18, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631375December 18, 2024
POWER TRAIN, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
My transmission failed although it was scanned a few weeks earlier indicating no issues with the transmission. I was lucky that the car failed once I stopped and wouldn't shift back into gear however it could have failed while driving. The car was driving fine and was slightly slow to engage, but I believe that was due to the fuel pump recall, which I could not have fixed because of a shortage of parts. My concern is that the transmission would have failed during my trip while driving over the mountains. It would have been really dangerous. There appear to be problems with the transmission in the 2018 Honda Pilots.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631394December 18, 2024
POWER TRAIN
acceleration hesitation. Car seems to hesitate when accelerating for a few seconds and then all the sudden will accelerate quickly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631408December 18, 2024
ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE
The contact owns a 2016 Honda Pilot. The contact stated that while driving on the highway at 40 MPH, the vehicle lost automotive power and shut off in the middle of the highway. The contact stated that all the warning lights had been illuminated. The vehicle was not able to be restarted. The vehicle was towed to a local dealer where the vehicle was diagnosed; however, the dealer found no cause for the failure. The vehicle was not repaired. The contact linked the failure to NHTSA Campaign Numbers: 23V751000 (ENGINE AND ENGINE COOLING) and 23V858000 (FUEL SYSTEM, GASOLINE). The manufacturer was notified of the failure. The approximate failure mileage was 124,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631478December 18, 2024
LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Popping sounds through speakers and then infotainment screen goes black. No camera no sensors. Nothing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631382December 18, 2024
AIR BAGS
The contact owns a 2021 Honda Pilot. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631153December 17, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 21V215000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated while driving at various speeds, the vehicle shuddered significantly and stalled. Several unknown warning lights were illuminated. The contact was able to pull to the side of the road. The vehicle was able to restart; however, the failure recurred several times while driving. The vehicle was taken to the dealer, where it was diagnosed that the fuel pump had failed and needed to be replaced; however, the part was not available. The contact stated that the failure had progressively worsened while driving. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was opened; however, no further assistance was provided. The failure mileage was approximately 125,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631226December 17, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The back-up camera / navigation / infotainment screen is intermittently off. Without this screen one cannot get a camera view directly behind the car to back up, park, or see the rear position of the vehicle for loading and unloading. After visiting the dealership with an estimate of $2000 to $3000 for replacement, the message was clear they did not want to replace this part at a reasonable cost. On about 11/01/2023, this problem was taken to our dealership and it did re-occur at the dealership but does remain about 50% intermittent since the middle of 2023. When doing on-line searches, this must be a repeat problem for other Honda Pilot owners. Other manufacturers have implemented recalls for this same problem but not Honda to my knowledge. This vehicle now has about 60,000 miles on it; but this problem is a safety concern as well as a resale concern… but we would like to be able to keep it. This part seems to have been designed to be difficult to remove and replace with 5 separate cable connections, attached air vents, and without disassembling the two full panels across the full width of the dash. The dealer did remind us that this vehicle is out of warranty as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631246December 17, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000(Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631252December 17, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Honda Pilot. The contact stated that after coming to a complete stop, the Auto START/STOP feature was activated, but the engine failed to restart after releasing the brake pedal. Additionally, the transmission intermittently shifted to neutral(N) or park(P) while at a complete stop. The Collision Mitigation Braking System warning light was illuminated. The contact depressed the brake pedal and shifted the transmission to drive(D), allowing the vehicle to respond. The vehicle was taken to an independent mechanic and the dealer; however, the cause of the failure could not be determined. The vehicle was not repaired. The contact related the failure to NHTSA Action Number: PE22005 (Engine and Engine Cooling). The manufacturer was made aware of the failure. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631271December 17, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fujel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that while idle at a red stop light the vehicle suddenly smoke coming from the front passenger side of the vehicle that began increasing in size and thickness. The contact as well as the passengers exited the vehicle after the vehicle had been turned off. After exiting the vehicle, a fire immediately began to come from the front end of the vehicle. The fire department had put out the fire. The vehicle was towed and totaled. A police report was filed. There were no injuries and no medical attention was needed. The dealer was contacted and was unable to confirm any cause for this failure or confirm when the remedy would be available. The manufacturer was made aware of the failure and a case was opened regarding the failure. The failure mileage was 82,000. Parts distribution disconnect.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11631276December 17, 2024
POWER TRAIN
Transmission failed suddenly while on the highway. Engine light came on, and could not shift above first gear. Took to the Honda dealership where we purchased the vehicle (purchased new in 2018) and was told transmission failed and needed to be replaced. This is a 2018 Honda Pilot with only 35,000 miles on it with all routine maintenance done.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631078December 16, 2024
ELECTRICAL SYSTEM
Honda has a bulletin 20-117 Warranty Extension: 2016-17 Pilot and 2017 Ridgeline Keyless Start System Error with DTC B12C5 That does not include my vehicle VIN but my vehicle is having this exact issue. This warranty extension needs to be extended to all vehicles with this year and model as the issue is obviously happening to them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630919December 16, 2024
FUEL SYSTEM, GASOLINE, POWER TRAIN, ENGINE
The contact owns a 2018 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the vehicle was experiencing engine hesitation while driving at various speeds. The vehicle was taken to the dealer, where the transmission fluid and the coolant were flushed. The contact was charged a service fee; however, the failure recurred while driving. The contact stated while driving 65 MPH on the third lane of an interstate with her children in the car seats in the rear seats, the vehicle made an abnormal clunking sound. The vehicle decelerated to 35 MPH abruptly, causing the driver's and passengers' seat belts to retract. The contact immediately depressed the accelerator pedal, but the vehicle failed to exceed 40 MPH, nearly causing a crash. The contact activated the hazard lights and drove to her husband's shop. The contact's husband cleared the diagnostic trouble codes, and the vehicle accelerated as needed while driving; however, the vehicle shuddered, made abnormal sounds, the engine had a misfire, and the vehicle stalled while driving. The check engine warning light was illuminated, and the message "Emission System Problem" was displayed. The local dealer was contacted, and the contact was in the process of taking the vehicle to the dealer. The vehicle was not yet diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 58,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630971December 16, 2024
ENGINE
We were on our way out of town in May 2022 when the car suddenly idled and wouldn't go past 35 mph. The spark plugs would constantly need replacement and we bought a connector which seemed to make them last longer, but eventually still burn out sooner than they should've. We've had diagnostics through friend mechanics and family and cylinder 2 was the main culprit. We took the car to honda recently and there is valve repairs that need to be done, to include all necessary gaskets, water pump and tensioner. There's also need to replace power steering pump, bushings and vtec spool valve. There were no prior indicators, the engine light suddenly came on when the car idled and riding on the highway at 35-40 mph was not very fun or safe. We've left the vehicle in the garage since the malfunction as is since we had other vehicles until we saved funds for the fix. We just didnt think it'd be this high of a cost and granted the car is only 98,800 miles in, i just dont understand how this all could be when my honda accord is 255k and still in good shape with no major fixes... Any insight would be greatly appreciated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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