Honda Pilot Complaints

9,418 consumer complaints on file.

#11629356December 6, 2024
ENGINE
2017 honda pilot brought the car to the dealer ship because I heard the engine nocking but there was no code for the engine at the moment. They told me it was the torque converter. And they told me that nocking noise was my timing belt. Fixed the torque converter and on my way home from the dealership car brakes down on the side of the highway… engine replacement at 154,000 miles, was well taken care of. Dealership told me cylinder 2 rod bearing failed. Replaced the engine with a 60,000 mile engine. And this just sucks because I had to pay outa pocket for this engine replacement. It was very expensive to replace this engine. It wasn’t easy at at the dealership trying to pick your first car to make payments on. And everyone telling you to get a honda because it’s reliable. And your engine blows less then 6 months of having the car as a Teenager. At the moment I only have a paper copy of everything tomorrow morning 12/07/2024 I will call the dealership to get a pdf form copy because I know the pictures might be blurry on you guys end. Feel free to email me anytime and I will provide the pdf copy. Not sure how the system works after I submit this
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629353December 6, 2024
ELECTRICAL SYSTEM, ENGINE, STEERING
I was driving and I began slowing down as I approached a red light. My vehicle suddenly stopped. I was unable to turn the vehicle back on nor change the gear. When I would press the start button while pressing the brakes, some dash lights would turn on but again I was not able to change the gear. After several attempts of turning the car on, the car started and I was able to change gears to Drive. Approximately one or two blocks later, while in motion, the car abruptly stopped again. This time the dash displayed “Engine Oil Pressure Low” Stop Engine. Do not Drive”. The car was subsequently towed to a nearby Honda Dealership where an inspection was allegedly done and the issue was supposedly fixed. The service notes stated the vehicle was found with low oil levels and that no leak was found. They released the car back to me. Now, one week after I picked the car up from the Honda Service Department, I encountered the same issue again. While stopped in traffic, my vehicle shut down. I was unable to turn it back on nor change the gears. An orange steering wheel with an orange exclamation mark next to it popped up on the upper right hand corner of my dashboard along with a red battery logo below it. I was on the roadway unable to turn the car back on for approximately one hour. After continuous failed attempts to turn the car on and change the gear, at one point it turned back on and I was able to drive the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629177December 6, 2024
ELECTRICAL SYSTEM
The vehicle started having issues initializing the auto-ignition system. It would give various notification, like system warming up when it wasn’t cold, or system disabled for some reason. Then it started shifting to park when stopped at light. Then it stalled multiple times when the AIS would initialize. Dealer said it was bad battery and swapped it. Driving away from dealer after service approached a stop light and came to a stop. The vehicle stalled again and went completely dead. No electrical at all. Stranded at intersection. Vehicle has been at dealer for 3 days, and waiting on response. They haven’t been able to find anything yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628968December 5, 2024
FUEL SYSTEM, GASOLINE
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628971December 5, 2024
FUEL SYSTEM, GASOLINE
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629004December 5, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2020 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving at an undisclosed speed, the vehicle unintendedly decelerated. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was provided. The failure mileage was 55,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629073December 5, 2024
POWER TRAIN
When exiting a highway, my Pilot started to shake and jump. When I pulled to safety, the vehicle was reluctant to shift into park and kept cycling back in to drive. After multiple attempts, it finally stayed in park. Dealership reported the transmission software needed to be updated. I was told this is not covered under my warranty or under a recall as this is not a common problem. After doing more research this does appear to be a common safety problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629138December 5, 2024
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: WARNING
Monocular Camera electronic Failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628786December 4, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts to do the recall repair were not yet available. The manufacturer was made aware of the issue and informed the contact that parts were available, and a case was opened. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628872December 4, 2024
ENGINE
Connecting rod failure, needs complete engine rebuild. 102,0000 miles. I was able to exit the highway and get to the dealership so there wasn’t a safety issue for me. I saw that this issue was a recall but my vehicle was not on the list so I thought I would submit. Dealership said I need a new engine. I bought it in 2020 at a dealership as a certified used Honda. I have service history with the dealership. No explanation was given as to what caused this. Check engine light started flashing and lost some power on the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628924December 4, 2024
ENGINE
Driving at highway speeds when I notice a light rattling noise from front of car. Soon, light rattling turns to loud rattling and the check engine light comes on blinking. Slowed down and exited freeway as soon as possible and stopped at nearest gas station (right off freeway). Had vehicle towed to nearest Honda dealership for investigation of the problem. Upon investigation, service tech reported connecting rod damage to the crankshaft - recommend replacement engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628726December 4, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, SEATS
1) Recall 2020-22 multi-model seat weight sensor safety recall. Called since February 2024 when it was posted. I called the dealership and was told that I will received a postcard by mail. I have been waiting for the postcard and called multiple dealerships multiple times. I have been told that they don't have the parts to fix the issue and be put on the waiting list until further notice. 2)The screen goes off or it goes blurry. 3)The Car charger goes out sometimes too.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628483December 3, 2024
SUSPENSION
The front struts has started leaking. I was searching about this issue and realized it is a very common problem that Pilots have. Even the car maintenance person also indicated that this was a common problem in2017 Honda Pilot. I am raising a complaint hence. Honda needs to fix this design flaw
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628560December 3, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that while the vehicle was parked, the vehicle stalled. No warning light was illuminated. The failure occurred on several occasions. The vehicle was taken back to the residence. A dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 55,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628675December 3, 2024
UNKNOWN OR OTHER, ENGINE
The auto start and stop feature on my vehicle is not working. I called the dealer and they said they won't repair it. The recall for this issue is under investigation. When I have this feature on, and at a red light, my car turns off completely. I have to push to start over, but when I'm in drive and people are behind me waiting, it can be a safety issue because it frustrates cars behind me AND they creep up super close to my car. When this happens, and if a car is speed behind me, if I needed to make a quick safety decision to go and change lanes, i would be stuck a few extra seconds trying to put the car back in drive to make the lane change to avoid a potential accident. Sometimes people are on their phones and dont stop, but i check my rearview mirror, and move if needed. So, any delay is a safety risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628553December 3, 2024
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
There is an issue with 2025 Pilot Safe Systems such as adaptive cruise and blind spot detection. Honda knows about this issue and working on a fix however there is no ETA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628215December 2, 2024
FUEL/PROPULSION SYSTEM
We are going through gas at a very accelerated rate. We were told in September that there was a recall for a fuel related part. We were told this by AutoFair Honda in Manchester, New Hampshire, where we purchased the vehicle. We were then told that appointments for the recall repairs would be made in November. Upon calling today, They are claiming there's never been such a recall. I was told by three different representatives over the course of the past two months that they're still awaiting appointment times because they don't have the parts in to do the recall repair. It's a 17.5 gallon tank and we have to fill it twice a week and don't do a lot of driving- enough is enough.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628237December 2, 2024
FUEL/PROPULSION SYSTEM
This recall for the fuel pump has been outstanding for a year. The dealership insists parts are still not available. When will this be resolved?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628252December 2, 2024
FUEL/PROPULSION SYSTEM
The vehicle stalls when accelerating from start and during driving on highway, when it does this, all passenger can feel the stall and alarms everyone. We purchased this vehicle and it does not have warranty and has not been checked by manufacturer. No warning lamps or messages.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628319December 2, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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