Honda Pilot Complaints

9,418 consumer complaints on file.

#11632721December 27, 2024
ENGINE
Honda Pilot AWD EX-L 2020 Engine Failure Incident Report October 5, 2024 Check Engine light went on 294 IL Tollway while traveling in left lane. Began to feel a slowing of the vehicle and just a wrong feeling, proceeded to move towards right lane in busy traffic and ~0.5 to 0.75 miles later check engine light started flashing as we proceeded to exit. Planned to make it to rest area or tollbooth but felt it was too far away; check engine light flashing, pulled over to shoulder short of the tollbooth. Shut down all extraneous items (radio, A/C) and pushed the ignition button to turn off vehicle. Could hear some clanking sounds (which we have later researched and found audio/video of mechanics speaking about oil pump failure and loud clanking sounds, which was exactly what we heard).Vehicle didn’t seem to respond (not shutting off), pushed button again and now several red light warnings popped up in succession, these are the ones I recall seeing: (Oil pressure low and Low oil), I believe there were others, but they were cycling fast and didn’t put them to memory, but clearly the codes had been unleashed. Pushed button again and engine shut down. Opened hood and checked oil and did see oil on the dipstick (though level was not clear, seemed to have oil on upper and lower part of reading area, but not in the middle); Called dealer and agreed sounded like an oil pump failure, which in theory could mean there is still plenty of oil in the engine and moving to a safe location. Attempted to start engine again and it struggled and didn’t really start, had a clanking sound again, so hit the button to shut it off for good; and called for tow. Diagnosed with engine failure, quoted replacement $16k, negotiated after documentation and provided good will from Honda with deductible out of pocket $4917.75. Upon posting of investigation now approaching Honda Corporate for reimbursement request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632727December 27, 2024
UNKNOWN OR OTHER
I have called about this recall at least three times. I brought it in to be serviced and told them that I felt like something was wrong with the car and that it did not feel like it was driving right like it wasn't getting power and sluggish. They assured me that my car would be given thew replacement part soon it's been over a year. I drive with my daughter on the highway 4 times a week. Two days before Christmas my car broke down. I was driving and it started to not shift properly and would stutter when I stepped on the gas to accelerate. The check transmission and emissions system sensors came on and I just barely made it into my parking lot at my apartment. It has several system warnings coming up and was not shifting right. It is now in the shop and they can't look at it for several days. I am just glad I was not on the Interstate highway when this happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632749December 27, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Honda Pilot. The contact stated while driving 70 MPH, the engine warning light Illuminated. The contact stated that there was a knocking sound coming from the engine while parking the vehicle at work. The vehicle was taken to a dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 23V751000 (ENGINE AND ENGINE COOLING); however, the VIN was not included. The failure mileage was 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632791December 27, 2024
POWER TRAIN
On [XXX] we were driving on [XXX] in Nashville and experiencing a sudden loss of power and the check engine light started flashing. Thankfully we were able to exit the interstate without incident and there was a mechanic shop near the exit. He found brass flakes in the oil filter and told us that it was likely a bearing failure. We then had the vehicle towed back to the Honda dealership in Louisville KY where we purchased it new. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632768December 27, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
All of the following lights came while driving on and have stay on. LANE KEEP ASSIST ADAPTIVE CRUISE CONTROL COLLISION MITIGATION. After some research, this looks to be a know problem for Honda.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632420December 26, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Pilot The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The contact was informed by the dealer that parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632499December 26, 2024
POWER TRAIN, ENGINE
I was coming to a stop at a red light and the car shut off . It flashed a transmission issue and emissions issue on the dash. I tried to restart and it would start but not move or let me shift into gear leaving me stranded in the middle of a busy road. It took for an officer to remove my battery cable and then reconnect for me to be able to move the vehicle out of the road and into a parking lot. I had the car towed to the nearest Honda dealership where they saw the messages on the dash. While they test drove it all errors went away and they can’t locate an issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632507December 26, 2024
ENGINE, POWER TRAIN
Our 2016 Honda Pilot suddenly lost power on [XXX] and simultaneously developed a loud knocking sound coming from the engine on Monday ([XXX]) evening sometime between 7 and 8 PM. My son who was driving the vehicle was lucky to avoid an accident because it was difficult to pull to the right side of the road as there were fast-moving cars merging onto [XXX] from the westbound lanes of [XXX] . He pulled onto the right shoulder of [XXX] at just about [XXX], [XXX] . My other son and I drove to him. I was able to start the car but the knocking sound was still there and the engine struggled to stay on. I drove 0.5 miles safely and slowly (20-25 mph) to Midas at 1410 S. Nevada Ave. Midas diagnosed the vehicle with "a bad engine rod knock and main bearing squeak" that they could not fix. We had the vehicle towed to Corwin Honda in Colorado Springs on [XXX]. Honda technicians diagnosed the problem as connecting rod bearing failure. They recommended an engine replacement. There were recalls for the exact problem of our vehicle but our VIN was not part of the recall. We contacted Corporate Honda but they would not assist with any repairs and denied manufacturer responsibility for the connecting rod bearing failure. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632536December 26, 2024
ELECTRICAL SYSTEM, ENGINE
Engine fails to restart after the engine idle stop shuts off the engine when stopped. It is difficult to restart the engine from this state and creates a safety hazard with the car being disabled for a period of time. It does not happen every time. The battery in this vehicle was replaced 18 months ago and the vehicle has no trouble starting normally.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632554December 26, 2024
POWER TRAIN, UNKNOWN OR OTHER
Unknown….vehicle slips at certain speeds and repeatedly does so on a trip. If the engine is turned off, this may reset and slippage goes away temporarily. This issue has been brought to the dealers attention on multiple occasions over the past 2 years, but they have been unable to reproduce except on the most recent visit. Occurrence is more frequent now. Wondering why this vehicle is not included with the recall with similar make and model for the same year for torque converter?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632560December 26, 2024
ENGINE
I was driving on the highway, and the sensor stating the transmission is too hot popped up on the dashboard. This is an issue I have brought to Honda's attention on a few other occasions over the past three years, as this light has shown up before, but only when the outside temperatures had exceeded 90 degrees Fahrenheit, and I was driving at speeds of 55mph or more. I'd been told that since there was no active re-call, there was nothing they could do each time I reached out to Honda. Shortly after the light showed on the dashboard, I lost the ability to accelerate. I was pushing the gas pedal down, the RPM's were increasing, but my speed was decreasing. At that point, I decided it was best to exit at the upcoming Oasis, and before I could start to merge right, I heard a loud "pop" noise from presumably from the engine. Flames began to shoot out from under the hood on the driver-side. I merged over to the shoulder as quickly and safely as I could, grabbed my purse and exited the vehicle immediately. I then called 911, and while I was on the phone with dispatch, more loud "pops" occurred, growing the flames, until the car was completely engulfed in fire and black smoke. After a few minutes, the state police, EMT and South Holland FD arrived. The firefighters put the fire out, and the car was completely destroyed, resulting in a total loss of the vehicle.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11632504December 26, 2024
VEHICLE SPEED CONTROL, AIR BAGS
The contact owned a 2021 Honda Pilot. The contact stated while driving at 30 MPH and while attempting to stop depressing the brake pedal, the vehicle accelerated independently. The contact confirmed that the accelerator pedal was not depressed accidentally. No air bags deployed. The contact crashed into unknown private property in a parking lot. No injuries were sustained. No police report was filed. The vehicle was towed to the dealer where the diagnosis was unknown. The vehicle was not repaired. The manufacturer was notified of the failure, offered no assistance, and referred to the NHTSA Hotline. The approximate failure mileage was 47,395.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11632437December 26, 2024
AIR BAGS
Airbag Problem (SRS) light came on while driving. I had driven approximately 40 miles before light came on. Took it to dealership, who confirmed SRS control unit must be replaced. Vehicle has never been in an accident and no body work done to vehicle. Just outside of the 36 month/ 36,000 mile warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632294December 24, 2024
ENGINE
with approx 65,000 miles the engine died. While driving on the freeway the engine all of a sudden was making a sound sound then the vehicle stalled. It was towed off the freeway. Honda determined that the engine was destroyed because somehow oil was prevented from getting to the engine. There was oil in the vehicle. The oil level was good but the engine had no oil. Although the 2016, 2018 and 2019 Honda Pilot engines were recalled but not 2017. They told us that they could not really determine why there wasn't any oil in the engine. We had to replace the engine. The original quote was $18,000. After reviewing our service records and speaking to upper management the offered to replace it for $4,062. (we assume they made the offer because the problem was similar to the recalled engine problems). We accepted the offer even we believe that it was a defect related to the other engine recalls but knew that it would cost more in attorney fees to fight it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632072December 23, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving at approximately 40 MPH, the vehicle stalled. The contact stated that there was no warning light illuminated. The contact was able to pull the vehicle off the roadway; however, the contact was unable to restart the vehicle. The contact left the vehicle on the road and returned later and was able to jump-start the vehicle and drive back to the residence. The local dealer was contacted but informed the contact that the vehicle needed to be diagnostically tested. The contact asked if the fuel pump was available and was informed there were no parts available. The contact stated that the failure was a recurring failure and occurred at various speeds. The failure mileage was approximately 100,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632153December 23, 2024
ENGINE
the engine had a rod fail while driving and destroyed the engine with no warning. This happened November 2023, about 2 weeks after the recall from Honda for some 249,000 vehicles for this exact issue. they told me it was not included in the recall. My son was driving home from a school activity when this happened. It just stopped working and slowing down. It was a dangerous situation for him. My mechanic inspected it confirming the rod failed. There were no warnings lamps or messages that ever appeared before it happened. I ended up selling the vehicle for scraps but want to hold Honda accountable now that I have seen what happened. I want them to make me whole for the FMV of my vehicle which i lost when this happened. Please help!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632204December 23, 2024
ELECTRICAL SYSTEM
Check engine light came on followed by shaking of the vehicle. The code was checked indicating a cylinder 1 misfire. This has been an ongoing issue of cylinders misfiring. The spark plugs and coils have been replaced multiple times and the issue is still persisting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632217December 23, 2024
UNKNOWN OR OTHER
I was hearing clunking in the back and brought it into the shop to get it checked out. I was told the rear subframe broke from being rusted/rotted out. I looked my car up to see if there were any recalls for it and found that there were recalls/buy backs for the same thing for 2003-2008 Honda pilots, 2007-2011 CR-V's and Ridgeline's in cold weather states, but not for my year of pilot even though it is the same issue wrong with the subframe. We tried contacting Honda, but after going back and forth with voice messages they told us there was nothing they can do because our year didn't have the recall. The pictures I uploaded are stills from videos taken. The videos can't be uploaded though this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632041December 22, 2024
ELECTRICAL SYSTEM, LANE DEPARTURE: ASSIST, LANE DEPARTURE: WARNING
After two weeks of purchasing this vehicle the whole system just turn off. The first time it happens was on a Tuesday afternoon. I turn the vehicle off. As I return to the car a few minutes later I couldn't Start the car. Everything was off no power on, the lights were off, engine, doors where lock. waited an hour them the car engine started up. Two days later the same issue again call the town truck for help. Two hours later the town truck arrive then the car started again. took it to the dealer but they didn't find anything. On the six time I left the car at the dealer for 3 weeks but they couldn't fix it again. 3 weeks later they think they fix the issue but nope same issues after picking up the car again. Please don't sell this vehicle to another person. I am returning the car but as a first time owner of honda I don't recommended.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631906December 21, 2024
ENGINE
Removed and replaced connecting rod bearings after engine knock noted and confirmed at Honda dealership during unrelated maintenance work. The mechanic noted wear and scoring on the connecting rod bearings and the engine knock went away after replacement. This could've resulted in catastrophic engine failure and loss of control while driving if unaddressed. This VIN was not covered under NHTSA recall 23V-751 related to connecting rod bearing failure but was in the same year / model groups. Request that the recall be widened to include a bigger range of vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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