Honda Pilot Complaints

9,418 consumer complaints on file.

#11635585January 13, 2025
TIRES
Size of tires: 245/59 R 20, 102H DOT serial #: [XXX] The 2021 Honda Pilot came equipped with the tires in this discussion. At 30,000 mile check up at dealership, we were informed the 3 tires with this DOT number had “dry rot” and needed replacing. A fourth tire with a different number is in excellent shape. These tires are NOT on a recall list. Many of the Continental tires of this type have been recalled. Obviously since 3/4 tires are falling apart, it is not environmental or from road conditions or driving. These tires should be included in a recall. They are not safe and should last much longer than 30,000 miles of wear. We are going to have to replace them as soon as possible so they are not available for inspection. If they had failed, we could have crashed. There were no warning messages or lamps. I noticed they looked odd but it was just confirmed last week during the service visit that they had “dry rot” and needed replacing. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635481January 12, 2025
ENGINE
Wife was driving kids to school on the highway when the vehicle bucked repeatedly and started making a loud ticking noise. When checked using a scan tool, it showed that a backfire had occurred on cylinder 5. Vehicle only has 120,850 miles on it and has always been serviced as required at a Honda dealership. There were no previous warnings or indicator lamps to foreshadow the engine problems with the vehicle. Vehicle was taken to the Honda dealership and they stated that it needed a new engine. When asked as to why, they stated they just knew it did. After researching the problem online, the connecting rod bearing recall for 2016 Honda Pilots was found. The symptoms were exactly the same as what others had when having that same failure. Vehicle taken to another repair shop who came to the same conclusion that the vehicle needed a new engine. Honda of America was contacted about the issue and they stated that the vehicle was not covered under the recall as it is outside the stated manufacturing window even though the engine is having exactly the same connecting rod failure as is stated in the recall. Honda refused to provide any assistance or help in resolving the problem. The dealership wants over $10,000 to install a USED replacement engine. Honda is obviously misrepresenting the problem to limit their liability even though they are fully aware there is a bigger problem with these engines. Quite a few other people online in groups/boards are stating they have the same engine failure and Honda is refusing to take accountability for it. Fortunately, it did not fully throw a rod at highway speeds with my wife and children in the vehicle as a much more life threatening situation may have occurred. We have little confidence if they replace the engine with a used, lower mileage engine that this situation that this issue will not reoccur.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635561January 12, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION
The front multipurpose camera that controls all safety features has failed. This is a major safety hazard because almost every safety feature is non functioning. These include automatic emergency brake, blind spot warning, forward collision warning, lane departure warning and all included in the ADAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635397January 11, 2025
ENGINE, FUEL/PROPULSION SYSTEM
I was driving down the highway when I started to hear a knocking sound at certain RPM. No check engine light and I was unable to safely pull over. As I continued driving looking for a safe place to park the vehicle, within a few minutes the noise in the engine got worse and then suddenly the vehicle completely lost power and would only drive in limp mode. Luckily I was able to pull off to an offramp and get the vehicle into a gas station parking lot. I called for a tow truck and had the vehicle towed to the nearest dealership. At the dealership they inspected the vehicle and found that it was damaged similar to the Safety recall related to NHTSA Action Number: RQ24013 and advised me to have it towed Calgary Honda. I called the Honda Dealership and they informed me that it did not qualify for the recall at the time but the issue sounded familiar. I had them and the current dealership quote me the pricing and decided that I would proceed with the repair from Honda directly. It took awhile to get a replacement engine in and I had to wait several weeks but I was finally able to have it replaced at Calgary Honda in November of 2024. It cost me $10,000 to replace the engine as well as have the work done to repair the alignment after the power failure and replace the battery due to the vehicle sitting for weeks in the cold. I believe my vehicle is part of the same issues as: NHTSA Action Number: RQ24013 and wanted to submit my report to hopefully get reimbursed by Honda for the engine and all other costs associated with the Recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635401January 11, 2025
SUSPENSION
Subframe rust prevented vehicle from passing inspection even though (From Honda) "but extensive testing has concluded that vehicle stability will be maintained”. TSB: MC-10209071-0001.pdf (nhtsa.gov)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635356January 10, 2025
STEERING
My 2020 Honda Pilot steering wheel locks or sticks while driving, which terrifies me. After researching the problem online, I found that 2020 Honda vehicles have been recalled due to a manufacturing defect in the steering gearbox assembly. My vehicle is NOT on the list. Please advise. Thank you!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635168January 9, 2025
FUEL/PROPULSION SYSTEM
Fuel pump inside the fuel tank failed while driving and caused my engine to stall and almost causing an accident in the highway. Several 2016 Pilots had a recall but my specific VIN does not show in the recall even though I had an issue with the Fuel Pump in 2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635061January 9, 2025
FUEL/PROPULSION SYSTEM
We purchased our 2019 Honda Pilot in the summer of 2020 and a few years later, we started getting issues with the car where it would have issues propelling smoothly between 1-2 RPMs, then we got the recall notice around January of 2024 re. the fuel pump, which i believe was the cause of our symptoms. the reason i say that is because we had 2 mechanics look at the car, and did not find anything wrong (we had changed out the spark plugs believing that was the issue and the symptoms did not go away; we had a transmission fluid flush and the symptoms did not go away. We have been concerned about the car for years, and when the recall came out, we kept calling to ask for them to repair the car and we kept getting told they did not have the parts (first it was they parts would be in around spring time, then they started saying summer, then they started saying fall, then late fall). I went into the recall notice on nhtsa and saw that it said something about if you were experiencing symptoms due to the recall, to call Honda and they should repair the vehicle. When i called Honda, i was told that unless the car completely failed and did not start, only t hen would they fix the vehicle. I felt that this was unsafe and concerned that the fuel pump would completely fail while being driven, so we had to unfortunately sell the vehicle due to the concerned safety issues Honda was not repairing. I loved the car other than for this issue so was very unhappy to have to resort to that as a solution. Honda should be held accountable for their failure to act for over 10 months to do something re. this matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635091January 9, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635149January 9, 2025
VISIBILITY/WIPER
While driving on the highway, the panoramic roof shattered on its own with no outside or inside influence. This put the safety of myself and others at risk as the noise was similar to a weapon being fired at point-blank range. Additionally, had the panoramic roof curtain not been closed, glass would have fallen onto my children. This problem has been reported by others online, and there is a class action lawsuit against Honda for it. I'm working with my local dealership, and they're refusing to repair it under warranty. Honda Corporate states that if the dealership refuses to repair it under warranty, that’s their right and they, Honda Corporate, cannot help me. I have photos taken immediately after it occurred, as well as video and audio from my dash camera showing that nothing impacted the vehicle. There was no prior warning that would allude to the possibility of the panoramic roof shattering.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635118January 9, 2025
ELECTRICAL SYSTEM
Autostart failed several times then starter ultimately failed. Taken to dealer and repaired at my cost.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635112January 9, 2025
AIR BAGS
The contact owns a 2021 Honda Pilot. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634762January 8, 2025
ELECTRICAL SYSTEM, POWER TRAIN
The engine fails to restart on its own from a complete stop at a traffic light or road intersection with the Auto Start/Stop function engaged. Vehicle struggles to restart on various occasions. Honda America has an extended warranty to replace the starter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634815January 8, 2025
ELECTRICAL SYSTEM, ENGINE
My car started sputtering and lost power on the interstate and the dash lit up with warnings while driving. I brought the vehicle home and the code is for a bad camshaft position sensor after only 78,000 miles. That is absurd. The neglect for safety here is astonishing by Honda.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634830January 8, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634839January 8, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634923January 8, 2025
ENGINE
Emissions system error repeatedly produced leading to ultimate engine failure. The initial error was fixed by a mechanic. Within 6 months the light was back on accompanied by a loud knocking in the engine. The check engine light indicated a misfire on cylinder one, the ignition coil was replaced, and the problem persisted. The vehicle was taken to the mechanic where they determined the lower part of the engine was failing and that it would need complete replacement. Vehicle is still in my possession as I'm not sure what to do with it. The vehicle has 135k miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634925January 8, 2025
ENGINE
We were driving down [XXX] in Columbus, Ohio and the cars started to lose power and felt a explosion or slip, right after all the dash board warning lights came on and oil light stating no oil, as I pulled over you could see tire width of oil 1/2 mile down the interstate and showing where I pulled and engine has seized up, I turned engine off , all lights stayed on and dash board, and engine was smoking bad, I got out until help arrived. husband opened hood and oil was everywhere, and car would not start. It was towed to Honda Dublin, Ohio and they inspected. Stated the engine had a hole in it and rod bearing had overheated and shot out of the block destroying the engine. WHY ARE THERE NO RECALLS. THIS CAR IS A 2020 UNDER $100K NOTHING WAS WITH IT AND STILL OWE $18K YET CAN'T BE DRIVEN. HAS THERE BEEN ANY SOLUTIONS? [XXX] if anyone else has experienced this please email me on what the end result was please. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634806January 8, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My brand new 2025 Honda Pilot frequently (several times per week) will deploy the CMBS (Collision Mitigation Braking System) causing the brakes to be applied harshly and bringing the vehicle to a near stop, despite there being nothing in the road ahead, behind, or to the sides of the vehicle. This happened the first time with only 100 miles on the vehicle. My concern for safety is that sudden unexpected braking could cause an accident and lead to potential injury/death. I've had the vehicle to the dealership 5 times and they've had a handful of excuses. First the alignment of the car was off. Next was a replacement of the radar unit, which they believed to be faulty. The next visits resulted in my Honda tech telling me that a "large radio tower" near where I live are causing interference with the system. However when I received the paper work it says there are large power lines causing interference. I live in a small town and there are no large power lines or large radio towers visible from where I live. I believe Honda is making excuses to get me to stop bothering them with this issue. After all of these trips, Honda is refusing to look at the vehicle again, despite it's behavior putting myself and my family at risk. There were no warning lamps, messages, or anything other symptoms prior to this happening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634534January 7, 2025
ENGINE
We were driving south on [XXX] near Ashland, Oh. We heard a knocking that got very loud and bad quickly. There was a loud metal on metal BANG. The entire dash lit up for a few seconds, I braked quickly pulling off the interstate as safely as I could. Shut the car off and called for a tow. We had it towed to Mikes Auto in Barberton, Oh. Thats where still is. The mechanic diagnosed the issue as GRENADING. The lower end of the engine blew up. It EXPLODED!!! No warning lites whatsoever before the explosion. How does that happen? Do you realize how bad that could've been? $300 tow and a $6700 bill for a new engine. I will have put $15000.00 In this PC O [XXX] in less than one year. We have been Honda owners since 1992. Now I know how a F O R D owner feels like. My bought our first Mazda yesterday. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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