GMC Terrain Complaints

3,167 consumer complaints on file.

#10907239September 16, 2016
SUSPENSION:REAR
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. WHILE DRIVING 3 MPH AND MAKING A RIGHT TURN, THE CONTACT HEARD A LOUD METAL NOISE COMING FROM THE REAR PASSENGER SIDE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000. UPDATED 11/29/16*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907067September 16, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 GMC TERRAIN. WHILE IN PARK, THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT AN ANIMAL CHEWED THROUGH THE WIRING HARNESS, WHICH WAS MADE OF SOY. THE WIRING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED ON NUMEROUS OCCASIONS; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 18,000. UPDATED 10/26/16*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906811September 15, 2016
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 40 MPH IN THE RAIN, THE WINDSHIELD WIPER ON THE DRIVER SIDE FAILED. THE VEHICLE WAS DRIVEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DRIVER SIDE WIPER FAILED AND NEEDED TO BE REPLACED. THE WINDSHIELD WIPER TRANSMISSION LINKAGE WAS REPLACED. THE VEHICLE WAS REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V582000 (VISIBILITY). THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906883September 15, 2016
STRUCTURE:BODY
AFTER BEING OPENED, REAR POWER LIFTGATE SUDDENLY FALLS, DROPS 3/4 OF THE WAY DOWN, COMES BACK UP TO FULL HEIGHT, DROPS AGAIN ALL THE WAY DOWN, AND THEN THE DOOR CLOSES. VEHICLE WAS STATIONARY AND PARKED IN THE DRIVEWAY AS I WAS GETTING MY DOG OUT OF THE BACK OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906975September 15, 2016
STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL* THE CONTACT OWNS A 2014 GMC TERRAIN. WHEN THE TAILGATE WAS AJAR, IT INDEPENDENTLY CLOSED. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE LIFTGATE STRUTS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 22,000. UPDATED 12/21/16*LJ THE CONSUMER HAS SINCE TRADED THE VEHICLE. UPDATED 12/22/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905937September 12, 2016
ENGINE, POWER TRAIN
TIMING CHAIN BROKE WHILE REVERSING OUT OF DRIVEWAY INTO ROAD CAUSING ENGINE TO STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904880September 9, 2016
FUEL/PROPULSION SYSTEM
WE LIVE IN CALIFORNIA AND THE CARB FUEL PUMP NOZZLES ARE CUMBERSOME BEASTS. BUT THE NOZZLE POPS OUT OF THE FUEL FILLER WHEN PLACED ON AUTO-FILL AT 4 OUT OF 5 GAS STATIONS. IT'S DANGEROUS WHEN IT POPS OUT AND FALLS ON THE GROUND SOMETIMES PUMPING GAS ALL OVER. I TOOK THE TERRAIN TO THE DEALER AND OF COURCE THEY CAN'T FIND ANYTHING WRONG WITH IT. WHAT GIVES AND WHAT'S THE FIX?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904944September 9, 2016
POWER TRAIN
2010 GMC CERTIFIED USED 86K MILES WHILE DRIVING TO WORK ABOUT 45MPH THE VEHICLE COMPLETELY LOCKED DOWN AND QUITE WORKING, THE TRANSMISSION WAS THE PROBLEM, IT WAS 4 MONTHS OUT OF WARRANTY AND COST ME $2800 OUT OF POCKET. I SEE THIS IS A VERY COMMON ISSUE, WHY IS THERE NO RECALL ON THIS YET? THE VEHICLE ALSO BURNS OIL 2-4 QUARTS MORE IN BETWEEN 3K MILE OIL CHANGES. MY CHECK ENGINE LIGHT IS NOW COMING ON AND OFF DEPENDING ON HOW LONG THE VEHICLE IS DRIVEN. WHY IS THIS VEHICLE HAVING SO MANY ISSUES? ONLY 6 YEARS OLD AND UNDER 90K MILES? RESEARCH THIS PLEASE! DOCUMENTATION CAN BE PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905067September 9, 2016
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. DURING INCLEMENT WEATHER, THE WINDOW WIPERS CEASED TO FUNCTION. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE WIPER TRANSMISSION WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 44,000. UPDATED 10/19/16*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904749September 8, 2016
VISIBILITY/WIPER
THE WIPER TRANSMISSION DISENGAGED FROM THE WIPER MOTOR CAUSING THE WIPERS TO NOT FUNCTION. THIS HAPPENED WHILE DRIVING IN A RAIN STORM CAUSING LOSS OF VISIBILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904399September 7, 2016
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. WITHOUT WARNING, AN INTERNAL BALL JOINT ROD FRACTURED AND CAUSED THE DRIVER SIDE WINDSHIELD WIPER TO FAIL WHILE DRIVING DURING INCLEMENT WEATHER. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER TO THE SIDE OF THE ROAD TO MAKE ADJUSTMENTS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE WIPER TRANSMISSION ROD PREMATURELY FRACTURED. THE PART WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 10/19/16*LJ UPDATED 10/24/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903601September 5, 2016
ENGINE
CATALYTIC CONVERTER GOING OUT ON A CAR 6 YEARS OLD. I KNOW SOME GMC HAVE HAD RECALLS ON THEIR CATALYTIC CONVERTER, WHY NOT THE TERRAIN. I HAVE HAD SO MANY THINGS FIXED ON THIS CAR. THE CAR STARTED RUNNING REALLY ROUGH AND HARD. THE FIRST THINGS CAUSED THE CAR TO SHUT DOWN IN POWER. THAT WAS COVERED UNDER WARRANTY AND WAS FIX. THEN THE AIR BAG LIGHT KEPT COMING ON, AND I HAD REPAIRED. THEN A RECALL WAS ON THAT, AND I WAS REIMBURSE MY MONEY. THEN I HAD THE EVAP VENT SOLENOID ASM AND CLEARED. STILL MORE PROBLEMS SO TOOK IT BACK TO THE DEALERSHIP. MORE MONEY SPENT AS NOW THEY SAID "TESTED EVAP SYSTEM AND FOUND GAS CAP LEAKING." REPAIRED THAT THEN MORE MONEY WAS NEEDED AS THEY SAID AFTER THE LIGHT CAME ON AGAIN EVAP PURGE SOLENOID LEAKING PRESSURE.THEN THE COMPRESSOR WENT OUT. I LIVE IN TEXAS SO AIR WAS NEEDED. WELL NOW THE SERVICES ENGINE LIKE IS ON AGAIN, AND THE CAR IDLE REAL HARD AND JERKS LIKE IT WANTS TO DIE. AFTER CHECKING THE ENGINE LIGHT I WAS TOLD NOW IT'S MY CATALYTIC CONVERTER, AND ITS GOING TO COST ME $1200. AFTER RESEARCHING I HAVE FOUND OTHER ARE HAVING THE SAME PROBLEM WITH THE 2010 GMC TERRAIN. THESE CARS AND YEAR MODEL APPEAR TO BE JUNK. WILL THERE BE A RECALL ON THIS PROBLEM? COULD YOU ARE INVESTIGATE THIS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10902045August 28, 2016
VISIBILITY/WIPER
WINDSHIELD WIPER FAILURE TO CONTINUE TO OPERATE WHILE CAR IN USE. WIPERS CAME OUT OF SOCKET REPAIR SHOP SAID THAT SOMETIMES THE BALL JOINTS CORRODE AND THE WINDSHIELD WIPERS BECOME INOPERABLE. AFTER INVESTIGATION IT SOUNDS LIKE THIS IS A COMMON COMPLAINT WITH THE 2013 AND ON WONDERING IF THIS IS ALSO A COMPLAINT WITH THE 2012? THIS HAS NOW HAPPENED TO US TWICE. BOTH TIMES WE WERE DRIVING IN THE RAIN THE SECOND TIME I HAD JUST STARTED OUT AND ENDED UP GOING HOME THE FIRST TIME IT WAS EN ROUTE AND WAS INCREDIBLY DIFFICULT TO PULL OVER WE ALMOST CAUSED AN ACCIDENT BECAUSE IT WAS RAINING HARD AND I COULDN'T SEE THE WIPERS STOPPED IN THE UPRIGHT POSITION AND WERE ALSO IN MY WAY WHEN THEY STOPPED IN MY VISUAL FIELD. I HAD TO ROLL MY DRIVER SIDE DOWN IN ORDER TO SEE. THIS WAS HORRIBLY SCARRY AND THE 2012 MODELS NEED TO BE INVESTIGATED FOR THE SAME DEFECTS THAT THE 2013 ARE BEING RECALLED FOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898256August 24, 2016
ENGINE
I BOUGHT THIS CAR 12/2014 IN 01/15 I TOOK IT IN FOR A NOISE COMING FROM THE ENGINE. IT TURNED OUT TO BE THE TIMING CHAIN. IT WAS REPLACED. IN 12/2015 I HAD ENGINE PROBLEMS THE ENGINE WAS REPLACED WITH HELP OF THE WARRANTY I WAS OUT OF POCKET $850.00. NOW 08/16 IT RAN HOT WHILE ON THE FREE. I GOT OFF A THE NEXT EXIT AND TOOK IT TO FIRESTONE THEY COULDN'T TELL WHAT WAS WRONG. I HAD IT TOWED TO A MECHANIC AND HE REPLACED THE THERMOSTAT THAT DIDN'T WORK. HAD IT TOWED BACK TO THE DEALERSHIP WHO SAID SOMETHING ABOUT A BATTERY. THAT DIDN'T EVEN APPLY. THEY SENT IT BACK TO THE PEOPLE THEY BOUGHT THE ENGINE FROM IN 12/2015. THEY SAID THE TIMING CHAIN WAS BROKE AGAIN. THEY FIXED IT BUT IT'S STILL RUNNING HOT. THEY WARRANTY WAS VOIDED B/C I DROVE IT OFF THE FREEWAY AND THE TEMP REACHED HIGHER THAN 280 DEGREES. THEY ARE GOING TO REPLACE THE GASKETS FOR $1000.00 THAT I HAVE TO PA OUT OF POCKET AND IT STILL MIGHT HAVE PROBLEMS AND NEED ANOTHER ENGINE. ALL IN LESS THAN A YEAR. I REFUSE TO BELIEVE THIS. I BELIEVE THE DEALERSHIP EITHER DIDN'T INSTALL THE ENGINE CORRECTLY OR THE ENGINE WAS ALREADY NO GOD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897600August 22, 2016
AIR BAGS
TL* THE CONTACT OWNED A 2013 GMC TERRAIN. WHILE DRIVING 10 MPH, THE VEHICLE REVERSED ON ITS OWN AND CRASHED INTO A TREE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS DESTROYED AND TOWED TO A BODY SHOP. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10895864August 15, 2016
ENGINE, POWER TRAIN
IT HAS A LOUD KNOCKING SOUND WHICH GETS LOUDER WITH THE A C ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895896August 15, 2016
AIR BAGS
WAS DRIVING DOWN HIGHWAY US19 AND COLLIDED WITH ANOTHER VEHICLE AT AT LEAST 40MPH AND AIRBAGS DID NOT DEPLOY
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10894910August 10, 2016
POWER TRAIN
THE CAR DID NOT CHANGE GEARS AT THE ?PROPER? TIME, AND THEN WHEN THE BRAKES WERE APPLIED OR ACCELERATION WAS ENDED THE CAR WOULD HARD SHIFT TO THE NEXT GEAR. IT IS ALMOST AS IF THE GEAR WAS LOCKED INTO PLACE BY THE ACCELERATION. BECAUSE OF THIS SHIFTING ISSUE, IT FEELS LIKE THE CAR IS BUCKING, WHICH CAN BE A POTENTIAL SAFETY ISSUE FOR MYSELF AND MY FAMILY. ISSUE MAINLY OCCURS ON SLOPE LIKE CONDITIONS IN THE 25 TO 35 MILE PER HOUR RANGE, OUR CAR IS UP TO DATE ON ALL RECALLS PER DEALER, THEY WERE UNABLE TO REPLICATE THE ISSUE, BUT REPLACED THE SHIFT STICK, THIS ALSO PREVENTS THE CAR FROM SHIFTING GEARS BY ACCIDENT I.E. WITHOUT THE BUTTON PUSHED, THIS REPAIR HAS CORRECTED THE MANUAL SHIFTING ISSUE. THE AUTOMATIC SHIFT ISSUE STILL REMAINSTHE CAR HAS LESS THEN 50K MILES. THE ISSUE WAS 1ST DISCOVERED IN THE MOUNTAINS OF PA ON THE 80 HWY THE STICKINESS WAS BETWEEN ALL GEARS BUT MOSTLY 1ST/2ND AND 3ND/4ND SINCE WE ARE BACK IN THE CITY WE CAN ONLY DEAL WITH 1/2 GEAR ON THE HWY AND THIS PROBLEM PERSISTS. WHEN DOING BASIC RESEARCH ON THIS ISSUE I NOTICED THAT OTHERS EXPERIENCED A SIMILAR PROBLEM IN 2011 SHORTLY AFTER THE CARS RELEASE, BUT A FLASH TO THE EMC "FIXED" THE PROBLEM. OUR DEALER SAYS THAT ALL RECALLS AND SOFTWARE ARE UP TO DATE. LAST OCCURRENCE 7/26/16 WE DONT DRIVE THE CAR MUCH SINCE THEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893622August 5, 2016
ENGINE
CHECK ENGINE LIGHT HAS ILLUMINATED MULTIPLE TIMES. A ROUGH IDLE WAS INITIAL INDICATION SOMETHING WAS WRONG. I HAVE HAD THE VEHICLE TESTED MULTIPLE TIMES AND HAVE BEEN TOLD FROM DEALERSHIP AND OTHER MECHANICS THAT IT IS A TIMING ISSUE. THE VEHICLE WILL START AND DRIVE. SAFELY PROBLEM IS WHILE DRIVING THROUGH A BUSY TWO WAY INTERSECTION, AFTER COMING TO A COMPLETE STOP, THE VEHICLE WOULD NOT ACCELERATE AS NEEDED ALMOST LEADING TO AN ACCIDENT. UNDER NORMAL WORKING CONDITION I WOULD HAVE HAD NO PROBLEM MAKING IT THROUGH THE INTERSECTION IN A REASONABLE AMOUNT OF TIME. IT VERY SLOWLY PUTTERED THROUGH THE INTERSECTION WHILE I HAD THE ACCELERATOR PUSHED TO THE FLOOR BOARD AND AFTER FINALLY CROSSING THE INTERSECTION BEGAN TO ACCELERATE AT AN UNEXPECTED SPEED. I BEGAN TO ACCELERATE SO UNEXPECTEDLY THAT I TEMPORARILY LOST CONTROL OF THE VEHICLE AND CROSSED INTO THE INCOMING LANE OF TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892791August 3, 2016
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
I HAVE A 2013 GMC TERRAIN. I BOUGHT IT USED IN 2014. IT HAD ONE PREVIOUS OWNER. WHEN I BOUGHT THIS CAR, I DIDN'T NOTICE THE ABNORMAL NOISE IT MAKES. WHILE THE CAR IS EITHER IN DRIVER OR REVERSE, IT MAKES A WEIRD TICKING NOISE COMING FROM UNDER THE FRONT HOOD. THE NOISE GOES AWAY IN PARK. HOWEVER, THE NOISE CAN ONLY BE HEARD WHEN THE CAR IDOLS AT A CERTAIN RPM. THE CAR MAKES A RATTLE LIKE SOUND WHEN THE RPMS ARE LOW, LIKE BETWEEN 500 TO 1500. FOR EXAMPLE: WHEN I'M CRUISING DOWN TOWN AT SPEEDS OF ABOUT 25-45MPH, I CAN HERE THE RATTLE SOUND. WHEN I BACK INTO MY GARAGE, THE NOISE CAN BE HEARD EVEN LOUDER BECAUSE THE GARAGE AMPLIFIES THE SOUND. WHEN I USE CRUISE CONTROL TO ACCELERATE, IT DOES NOT MAKE THIS NOISE. ONLY WHEN I PUT MY FOOT ON THE GAS PEDAL. WHEN I TAKE MY FOOD OFF THE GAS, OR SPEED UP, THE SOUND GOES AWAY. IT'S NOT A LOW OIL TICK SOUND. IT'S A LITTLE DIFFERENT, LIKE SOMETHING IS LOOSE AND RATTLING. THIS NOISE HAS ALWAYS BEEN THERE BUT IT TOOK ME A WHILE TO REALIZE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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