GMC Terrain Complaints

3,167 consumer complaints on file.

#10919056October 26, 2016
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V582000 (VISIBILITY); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918780October 25, 2016
VISIBILITY/WIPER
I WAS DRIVING IN A HEAVY RAINSTORM AT NIGHT AT APPROXIMATELY 40 MPH. SUDDENLY, THE WINDSHIELD WIPERS STOPPED MOVING. I HAD NO VISIBILITY OUT MY FRONT WINDSHIELD, AS A SHEET OF WATER LAY ON THE GLASS, WITH THE GLARE WORSENED BY THE HEADLIGHTS OF ONCOMING VEHICLES. I WAS ON A NARROW STATE ROAD WITH NO SHOULDERS (A GUARDRAIL ON ONE SIDE, MATURE TREES ON THE OTHER), WITH NO SAFE PLACE TO PULL OVER. THE WIPERS WOULD NOT OPERATE IN ANY SETTING (HIGH, LOW, INTERMITTENT). THE NEXT DAY, DURING THE DAYLIGHT, I OBSERVED THAT I COULD MANUALLY 'FREEWHEEL' THE WIPER ARMS. WHILE I COULD HEAR THE WINDSHIELD MOTOR TURNING, THE WIPER ARMS THEMSELVES APPEARED TO BE NO LONGER LINKED/TETHERED TO THE WIPER MOTOR. TWO DAYS LATER, THE GMC DEALER INFORMED ME THAT MY "WIPER TRANSMISSION WAS BROKEN". WHILE THE REPAIR COST ME $372, MY BIGGER CONCERN IS THAT THIS INCIDENT EASILY FALLS WITHIN THE TOP 3 MOST HORRIFYING EXPERIENCES OF MY LIFE....DRIVING ALONE, AT NIGHT, IN THE RAIN, AND SUDDENLY A CATASTROPHIC FAILURE OF BOTH WIPERS, LEAVING ME UNABLE TO SEE OUT MY FRONT WINDSHIELD, WITH ONCOMING TRAFFIC AND NOWHERE TO PULL OFF THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918539October 24, 2016
VISIBILITY/WIPER
LINKAGE ARM BROKEN FROM MOTOR. WINDSHIELD WIPER MOTOR SOUNDED, BUT WOULD NOT MOVE. THE RECALL FOR 2013 SHOULD APPLY TO 2012 AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917910October 21, 2016
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. WHILE DRIVING 40 MPH IN THE RAIN, ONE OF THE WINDSHIELD WIPERS DETACHED AND OBSCURED THE DRIVER'S VISION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V582000 (VISIBILITY) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 48,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917724October 21, 2016
POWER TRAIN
RETURNING TOWARDS HOME AND TRANSMISSION MALFUNCTIONED. LIMPED AT 5 MPH TO STARK STOUGHTON WI. SALES DEPT HELPED WITH A LOANER CAR BECAUSE SERVICE WAS CLOSED. CALLED NEXT DAY AND HAD TO REPLACE TRANSMISSION.I THINK AROUND JUNE 8TH 2016. FINISHED AROUND JUNE 17TH. LUKE PIPER / [email protected] STARK AUTOMOTIVE (608)873-5661
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916800October 18, 2016
ENGINE
WELL FIRST PROBLEM WAS IN SEPT 2014 MILEAGE ON CAR WAS 54170 THE CAR HAD TO BE TOWED FROM MY JOB TO DEALER CAME OUT AFTER WORKING AND ENTIRE ELECTRIC SYSTEM WAS DOWN COULD NOT START OR OPEN LOCKS ON CAR WITH KEY SYSTEM AT THAT TIME THEY TOLD ME THE TIMING CHAIN BROKE TO WHICH THEY FIXED AND ON RECEIPT THEY CLAIM THEY REPLACED CHAIN GASKET AND SEALANT ALSO THEY CLAIMED THEY PERFORMED A CARBON CLEANING AND DID A 27 POINT INSPECTION NOW AT MILEAGE OF 73740 THEY CLAIM THE MOTOR IS BAD AND SAID IT WOULD NOT LAST AND WANTED TO CHARGE ME 7500.00 FOR A NEW MOTOR WHEN I TOLD THEM THE CHECK ENGINE LIGHT CAME ON AND WOULD NOT GO OUT I WAS TOLD BECAUSE I WENT TO ANOTHER PLACE FOR OIL CHANGE THAT WAS A FIRESTONE PLACE THE MECHANIC CLAIMED THE ACTUATORS WERE CLOGGED AND CLAIMED THE MOTOR WAS NOT REPAIRABLE AT THAT I DECIDED TO TRADE THE CAR IN AND I DID LEASE ANOTHER CAR AT THE SAME DEALER I KNOW ITS NOT THEIR FAULT THE ENGINE DID NOT HOLD UP LIKE IT WAS THOUGHT TO WHEN I PURCHASED IT. WHILE I WAS WAITING FOR REASONS WHY THE LIGHT WAS ON SPOKE TO ANOTHER PERSON AND SHE CLAIMED SHE HAD 2 PERSONS WHO HAD SIMILAR ISSUES SO THAT IS WHY IM LOOKING TO SEE IF THERE IS A SUIT IN PROGRESS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916114October 14, 2016
AIR BAGS, SEAT BELTS
WE OWN A 2016 GMC TERRAIN. MY WIFE REAR ENDED A FORD EXPEDITIONS. THIS LOW SPEED IMPACT CAUSED ALMOST 17000 DOLLARS OF DAMAGE AND THE SEAT BELT OR AIR BAGS NEVER WENT OFF. I WOULD LIKE TO KNOW IF THIS IS NORMAL OR IS GM COVERING UP FAULTY SAFETY EQUIPMENT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10915108October 10, 2016
ELECTRICAL SYSTEM
THE DIGITAL CLOCK DOES NOT KEEP ACCURATE TIME, EVEN WHEN IT IS RESET. EVERY TIME THE VEHICLE IS STARTED THE CLOCK IS SEVERAL HOURS OFF. THE DEALER THAT SOLD US THE VEHICLE CLAIMS THIS IS DUE TO THE FACT WE DO NOT HAVE AN ONSTAR SUBSCRIPTION. I CONTACTED BOTH GM AND ONSTAR, AND BOTH STATED THE CLOCK ISSUE IS NOT RELATED IN ANY WAY TO ONSTAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914992October 9, 2016
ENGINE
ENGINE STALLS WHEN AT LOW IDLE WHILE REDUCING SPEED I.E., AT STOP LIGHT. WILL IMMEDIATELY RESTART AND STALL WHEN PLACED INTO DRIVE OR REVERSE. HADE CAMSHAFT POSITION SENSOR INTAKE REPLACED. STALLING RESUMED WITHIN TWO WEEKS AND NOW CHECK ENGINE LIGHT IS ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910830September 30, 2016
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. WHILE DRIVING 60 MPH, THE WINDSHIELD WIPERS SEIZED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910861September 30, 2016
VISIBILITY/WIPER
I WAS DRIVING TO WORK IN EXTREMELY HEAVY RAIN THIS PAST THURSDAY MORNING DURING RUSH HOUR. I WAS TRAVELING ON I 96 IN DETROIT AND WAS PROBABLY GOING 60 MPH WHICH IS 10 MPH BELOW THE SPEED LIMIT. WITHOUT ANY WARNING, MY WINDSHIELD WIPERS WHICH WERE ON HIGH DUE TO THE VERY HEAVY RAIN, CEASED TO WORK LEAVING ME IN AN EXTREAMLY DANGEROUS POSITION. I WAS UNABLE TO SEE AND WAS IN HEAVY TRAFFIC. I SLOWED MY SPEED, TURNED ON HAZARD LIGHTS AND MOVED TO THE RIGHT SHOULDER SAFELY, THANKFULLY. I CALLED ROAD SERVICE TO GET A TOW AND HAD MY CAR SERVICED AT A LOCAL GAS STATION. THE MECHANIC SAID I NEEDED A NEW WIPER MODULE WHICH COST ME $260. I FOUND A RECALL FOR THE EXACT SAME PROBLEM FOR 2013 GMC TERRAINS, NHTSA RECALL NO. 16V-582, MANUFACTURER RECALL NO:25302. I FEEL THEY SHOULD LOOK INTO INCLUDING EARLIER MODELS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910149September 28, 2016
VISIBILITY/WIPER
I WAS DRIVING TO WORK ON HIGHWAY RT. 3 GOING APPROXIMATELY 52 MILES PER HOUR. IT WAS RAINING VERY HARD AND MY WINDSHIELD WIPERS JUST STOP WORKING. I ALMOST RAN INTO THE CAR IN FRONT OF ME, WHEN I PUT ON BRAKES MY VEHICLE SLIDE OFF OF THE ROAD. THE CAR BEHIND ME CUT IN FRONT OF THE VEHICLE IN THE NEXT LANE AND HE ALMOST CRASHED. THIS WAS REGARDING A RECALL OF THE WINDSHIELD WIPERS THAT GMC SENT ME EARLIER THIS MONTH. I CALLED THEM AND THEY STATED THAT IT IS NOT A COMPLETE RECALL AND THEY ARE NOT RESPONSIBLE FOR GETTING IT FIXED. I HAVE TO PAY OUT OF POCKET, IF I WANT MY VEHICLE REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909992September 27, 2016
SERVICE BRAKES
WHILE DRIVING TO SUV FOR SUM TIME BREAKS LOCK UP WHILE DRIVING ON FREEWAY I HAVE TOW TO SHOP BY THEN ITS UNLOCK STABLE TRAK AND ABS DONT COME ON NO MORE THE CAR SLOWS DOWN TO 10 MPH OR LESS DANGER ON FREEWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910000September 27, 2016
AIR BAGS, SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. WHEN THE BRAKE PEDAL WAS DEPRESSED AT AN UNKNOWN SPEED, THE VEHICLE FAILED TO RESPOND AND THE BRAKE PEDAL TRAVELED TO THE FLOOR WITHOUT WARNING. AS A RESULT, ANOTHER VEHICLE CRASHED INTO THE PASSENGER SIDE OF THE CONTACT'S VEHICLE. THE CURTAIN SIDE AIR BAGS DEPLOYED, HOWEVER THE DRIVER AND PASSENGER SIDE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED MINOR INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,396.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10909600September 26, 2016
AIR BAGS
TL* THE CONTACT OWNED A 2014 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 10 MPH AND MAKING A LEFT TURN, ANOTHER VEHICLE CRASHED INTO THE VEHICLE HEAD ON. THE FRONTAL AIR BAGS DID NOT DEPLOY. THE POLICE AND FIRE DEPARTMENT WERE PRESENT. NO INJURIES WERE REPORTED. THE VEHICLE WAS DESTROYED AND TOWED TO A COLLISION LOT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 27,448.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10909334September 23, 2016
VISIBILITY/WIPER
LAST WEEK I WAS DRIVING HOME WHILE IT WAS RAINING AND BOTH MY FRONT WINDSHIELD WIPERS STOPPED WHILE I WAS DRIVING. I NEARLY HAD AN ACCIDENT AND I HAD TO ABRUPTLY PULL OVER. I TOOK MY CAR TO THE DEALERSHIP TWO SEPARATE TIMES, AFTER THIS OCCURRED, AND THEY INFORMED ME THAT GMC HAS NO REMEDY TO FIX THIS PROBLEM. I CONTACTED GMC DIRECTLY AND THEY TOLD ME THERE WAS NOTHING THEY COULD DO EITHER BECAUSE THEY HAVEN'T IDENTIFIED HOW TO FIX IT. I RECEIVED A RECALL LETTER ALSO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908548September 21, 2016
VISIBILITY/WIPER
WINDSHIELD WIPERS STOPPED WORKING, CANNOT DRIVE IN THE RAIN. RECEIVED A LETTER ABOUT A RECALL. (CAMPAIGN ID 16V582) CALLED GMC'S HOME OFFICE AS WELL AS TWO DEALERSHIPS AND AM BEING TOLD BECAUSE THERE IS NO REMEDY FOR THE PROBLEM YET, I HAVE TO PAY OUT OF POCKET FOR THE REPAIRS TO BE DONE AND THEN WAIT TO BE REIMBURSED BY THE DEALER WHEN THE RECALL HAS BEEN REMEDIED, WHICH ONE DEALER SAID COULD TAKE YEARS. I AM A SINGLE GUY LIVING ON MY OWN AND MY INCOME IS VERY TIGHT FROM MONTH TO MONTH, AND I DON'T FEEL THAT I SHOULD HAVE TO PAY FOR THIS REPAIR DUE TO FAULTY CRAFTSMANSHIP BY GMC. ALSO, I'M BEING LIED TO BY THESE DEALERS FOR THE REPAIR COST. THE GMC REP TOLD ME THAT A TEMPORARY FIX WOULD COST $70-$140, EVERY DEALER IS QUOTING ME $400+ AND I SIMPLY CANNOT AFFORD THAT, I FEEL THAT THIS IS ABSURD AND NEEDS TO BE REPAIRED WITH NO COST OUT OF MY POCKET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908594September 21, 2016
ENGINE, VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2010 GMC TERRAIN. WHILE DRIVING 65 MPH, THE VEHICLE STOPPED ACCELERATING. THE CONTACT OBSERVED THAT THE ANTIFREEZE COOLANT SEAL FAILED AND CAUSED THE VEHICLE TO OVERHEAT WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE PISTON RINGS FRACTURED AND NEEDED TO BE REPLACED. ALSO, THE WINDSHIELD WIPERS FAILED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 09V489000 (VISIBILITY). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 124,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908058September 19, 2016
ELECTRICAL SYSTEM, ENGINE, STEERING
REQUESTING A RECALL ON THE 2010 GMC TERRAIN. MILEAGE THAT WAS ON THE STICKER WAS INCORRECT. FAR FROM THE TRUTH. MAJOR OIL CONSUMPTION, NEVER SEEN ANYTHING LIKE IT. TAPPING NOISE WAS REPORTED @ 3,000 WAS TOLD IT WAS NORMAL. KNEW IT WAS NOT. HAD TO REPLACE CAMSHAFT, ELECTRICAL PROBLEM, HEAD LIGHTS CONSTANTLY GOING, NEVER LASTING ANYTIME. WILL NOW HAVE TO REPLACE TRANSMISSION AND PROBABLY ENGINE. GMC STATED THEY HAVE NO RECORD OF ANY PROBLEMS WITH THE TERRAIN THEY STATED IF THERE WERE ANY PROBLEMS THERE WOULD HAVE BEEN RECALLS AND THAT THE NHTSA WOULD HAVE DONE THIS. WILL THIS BE DONE? NOT SURE HOW GMC IS GETTING AWAY WITH THIS. SO MANY COMPLAINTS ON LINE. ARE THERE ANY CLASS ACTION SUITS FOR THE TERRAIN? CAN WE START ONE? THERE ARE PLENTY OF PEOPLE WITH THE EXACT SAME PROBLEM. NOT EVEN SIMILAR IT'S EXACT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908060September 19, 2016
ENGINE
CATALYTIC CONVERTER WILL HAVE TO BE REPAIRED. FAILED EMMISIONS TESTING. BY THE TIME I FIX THIS ALONG WITH THE OTHER MAJOR PARTS I KNOW IT'S 6 YEARS LATER BUT THIS SHOULD NOT BE HAPPENING. PLEASE STRONGLY CONSIDER A RECALL ON THIS! THERE ARE UNUSUAL AND MAJOR ISSUES WITH THE 2010 GMC TERRAIN PLEASE CHECK THE INTERNET OR PULL FILES OF ALL ISSUE WHERE GMC STATES NOTHING WAS DETECTED. THIS IS AN EASY WAY FOR GMC TO GET OUT OF RECALLS. MAYBE WE NEED TO GO TO THE NEWS AND PAPERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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