GMC Terrain Complaints

3,167 consumer complaints on file.

#10864546May 12, 2016
ELECTRONIC STABILITY CONTROL (ESC)
HAD MANY, MANY OCCURRENCES WITH THE STABILITRAK. FIRST OCCURRENCE 9/23/15. FOUND THE PROBLEM 12/16/15. WITH AN EST. MILEAGE OF 48,379. THE VEHICLE WOULD COME TO A STOP WHILE IN MOTION. TWICE WHILE ON MAJOR FREEWAY DRIVING 60+ MILES PER HOUR. NO MATTER HOW MUCH I PRESSED ON THE GAS THE VEHICLE WOULD NOT GO. VERY UNPREDICTABLE. TWICE LOOKED OVER BY A GMC DEALER AND FOUND NOTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864358May 11, 2016
POWER TRAIN
WHILE DRIVING ON THE HIGHWAY THE TRANSMISSION STOPPED WORKING AND DID NOTHING BUT REV HIGH RPMS. HAD TO PULL OVER TO THE EMERGENCY LANE, AT WHICH POINT I HAD TO TURN OFF THE TERRAIN. ONCE RESTARTED, THE TRANSMISSION DID NOT SHIFT OUT OF FIRST GEAR. A MONTH AND A HALF AND $3000+ LATER, A NEW TRANSMISSION AND 4 COMPUTERS LATER, THE TERRAIN IS STILL BEING WORKED ON! ACCORDING TO MANY DIFFERENT DEALERS, THIS IS A COMMON ISSUE ON THE TERRAINS, AND MANY HAVE BEEN IN THE DEALERSHIPS FOR THE SAME ISSUE. SO WHY HAS THIS NOT BEEN A RECALL ISSUE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864204May 10, 2016
AIR BAGS, SERVICE BRAKES, SEAT BELTS
TAKATA RECALL? ON MARCH 12, MY WIFE AND I WERE IN A COLLISION WITH ANOTHER VEHICLE. WE WERE ON A CITY STREET IN TULSA, OKLAHOMA WHEN WE REARENDED ANOTHER VEHICLE. IT WAS A FAIRLY MINOR ACCIDENT AT LESS THAN 40 MPH, BUT MY WIFE SUSTAINED SEVERE INJURIES TO HER RIGHT EYE AND BOTH ARMS. SHE BROKE THE MAJOR BONE IN BOTH OF HER ARMS RIGHT ABOVE THE WRIST AREA, AND HER RIGHT EYE WAS LACERATED AND EXPLODED FROM THE SOCKET. SHE HAS BEEN THROUGH NUMEROUS SURGERIES FOR HER EYE AND ARMS. SHE IS CURRENTLY BLIND IN HER RIGHT EYE. HER SEATBELT DID NOT RESTAIN HER FROM COMING FORWARD, AND WE STILL DO NOT KNOW WHAT HIT HER IN THE EYE. ALL OF THE AIRBAGS IN THE CAR EXPLODED, AND WE BELIEVE THAT THIS MIGHT HAVE CAUSED HER EYE INJURY, BUT WE ARE UNSURE AS TO WHY HER SEATBELT WOULD HAVE NOT RESTRAINED HER FROM WHAT CAUSED THE INJURIES TO HER ARMS AND EYE.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10864279May 10, 2016
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
PERIODICALLY AUTO WILL SURGE FORWARD (WITHOUT THE BENEFIT OF GAS PEDAL BEING DEPRESSED.) I MANAGED TO STOP BEFORE THERE WAS A CRASH. DEALER STATES THAT NO PROBLEMS LIKE THIS HAVE BEEN REPORTED. I AM CERTAIN THIS IS A DANGEROUS SITUATION. THE DEALER HAS STATED THAT THERE IS NO PROBLEM WITH THIS CAR. I HAVE TO TRUST THAT THEY DID SOMETHING TO STOP THE SURGING (COMPUTER ADJUSTMENT??)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863340May 5, 2016
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO ACCELERATE. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE FAILED TO REVERSE. THE VEHICLE WAS TOWED TO A DEALER WHO DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862428May 1, 2016
AIR BAGS, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
SUDDEN UNINTENDED ACCELERATION WHEN VEHICLE SHIFTED FROM PARK TO DRIVE, RESULTED IN EXTREME HIGH SPEED ACCELERATION AND NO CONTROL OF VEHICLE. THIS RESULTED IN A HIGH IMPACT CRASH INTO GARAGE SIDE WALL. ALSO AIR BAG DID NOT DEPLOY. ASSUME THROTTLE WIDE OPEN CAUSING SUDDEN ACCELERATION. INSURANCE REPORT , AND POLICE REPORT PENDING
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10861914April 27, 2016
ENGINE, STEERING
ENGINE BURNING OIL RAPIDLY MAKING LOUD NOISE HAD TO GET A NEW ENGINE FROM GMC AND HAD IT INSTALLED AT THE DEALERSHIP. POWER STEERING LOCKED TWICE TOOK IT TO DEALERSHIP THEY STATED THAT THE BATTERY CABLE WAS NOT CONNECTING PROPERLY AND MADE THE ADJUSTMENT. WAS WORKING FINE FOR 1 MONTH AND NOW THE POWER STEERING LOCKED AGAIN AND I ALMOST HIT A WALL AND PEDESTRIAN WHILE ENTERING A PARKING GARAGE, I AM TAKING IT BACK TO THE DEALERSHIP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860955April 22, 2016
AIR BAGS, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
TL* THE CONTACT OWNS A 2010 GMC TERRAIN. WHILE DRIVING VARIOUS SPEEDS, THERE WAS AN ABNORMAL NOISE COMING FROM THE STEERING WHEEL AIR BAG, THE FRONT PASSENGER SIDE AIR BAG, AND THE FRONT PASSENGER SIDE CURTAIN AIR BAG. THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE CAUSE OF THE FAILURE WAS UNDETERMINED; HOWEVER, THE TECHNICIAN ADVISED THAT THE RADIO NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860281April 19, 2016
ENGINE, FUEL/PROPULSION SYSTEM
AT LOW IDLE OR WHEN BACKING UP AND ACCELERATING VEHICLE THE ENGINE STALLS. THIS TYPICALLY OCCURS AFTER DRIVING CAR FOR 10-15 MINUTES. ENGINE LIGHT APPEARS. IT WILL CONTINUE TO STALL UNLESS HOLDING DOWN BRAKE & ACCELERATOR AT SAME TIME. STOPS STALLING WHEN SPEED INCREASES, BUT STALLS ON LOW SPEEDS & BACKING UP CONTINUALLY. CODE INDICATES CAMSHAFT ADJUSTER SENSOR. FIRST SENSOR REPLACED. PROBLEM OCCURRED AGAIN IMMEDIATELY AFTER LEAVING GARAGE. SECOND SENSOR REPLACED. PROBLEM OCCURRED ONCE AGAIN! MECHANIC THINKS IT COULD BE GROUND WIRING ISSUE IS BURNING UP THE CAMSHAFT SENSORS. THE CAR IS NOT SAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854734April 11, 2016
ENGINE
TIMING CHAIN FAILED AT 77,000 MILES EFFECTING THE CATALYTIC CONVERTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852664March 31, 2016
SERVICE BRAKES, POWER TRAIN
I'VE ATTACHED MY FINAL REPAIR NOTICE TO GM AND IT HAS ALL OF THE DETAILS. I HAVE SINCE TAKEN MY CAR BACK TO THE DEALERSHIP TO HAVE THE FINAL REPAIR DONE. THEY STILL SAY NOTHING IS WRONG WITH IT. I AM TERRIFIED TO DRIVE MY CAR. I ASKED GM TO TAKE THE CAR BACK AND THEY SAY THEY ARE NOT WILLING TO DO ANYTHING AT ALL TO HELP ME. THE TRANSMISSION IS JERKY AND THE BRAKES BARELY WORK. PLEASE INVESTIGATE. ITS LIKE GM WOULD LIKE TO WAIT UNTIL THERE IS A HUGE ACCIDENT AND LOSS OF LIFE BEFORE DOING ANYTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851961March 28, 2016
POWER TRAIN, SEATS, UNKNOWN OR OTHER
SINCE I FIRST PURCHASED THE CAR, IT HAS GIVEN NOTHING BUT ISSUES, THE AC WENT OUT WHILE STILL UNDER WARRANTY, IT WAS FIXED SO I THOUGHT, IT BROKE DOWN AGAIN AND BECAUSE I WAS UNABLE TO DESCRIBE WORD BY WORD, I WAS TOLD IT WOULD NOT BE COVERED SINCE IT WAS NOT THE SAME ISSUE AND I NO LONGER HAD THE WARRANTY. A MECHANIC TOLD ME THAT GMC INSTALLED REALLY CHEAP AC COMPRESORS/UNIT AND HE HAS HAD A LOT OF CUSTOMERS WITH SAME ISSUE. IT IS A SHAME THAT WE PAY SO MUCH MONEY IN THE PURCHASE OF A VEHICLE AND IN RETURN WE GET A PIECE OF JUNK. I NEED HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851422March 24, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. WHILE DRIVING 55 MPH, THE CONTACT FELL ASLEEP CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE SPINE, WHICH REQUIRED MEDICAL ATTENTION. THERE WERE NO INJURIES SUSTAINED TO THE DRIVER OF THE OTHER VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10849708March 15, 2016
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2010 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE DEFROSTER WAS ACTIVATED BUT IT UNEXPECTEDLY FAILED TO FUNCTION, WHICH DISTORTED THE VISIBILITY. THE FAILURE RECURRED INTERMITTENTLY AND PROGRESSED TO BEING PERMANENT. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 09V489000 (VISIBILITY). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10849584March 14, 2016
ENGINE
I USE 1 QT.OF OIL EVERY 450 MILES AND THERE IS A LOUD CLATTERING NOISE ON INITIAL START UP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10846283March 13, 2016
ENGINE
I WAS DRIVING DOWN THE MIDDLE OF THE ROAD WITH PEOPLE BEHIND ME, AND THE CAR JUST COMPLETELY STOPPED IN THE MIDDLE OF THE ROAD. THE LIGHT CAME ON THAT SAID STABILITRACK. IT WOULD NOT START BACK UP. WE HAD IT TOWED TO A DEALERSHIP, AND WE CONTACTED GMC, THEY SAID OUR WARRANTY HAD RAN OUT IN DECEMBER 2014, AND THIS TOOK PLACE FEBRUARY 2015. THE VEHICLE HAD AROUND 60,000 MILES ON IT. IT TURNED OUT IT WAS THE TIMING CHAIN, AND WHEN IT BROKE IT DESTROYED THE WHOLE MOTOR. IT ACTUALLY SHEARED OFF SOME OTHER METAL PARTS. THE WHOLE ENGINE HAD TO BE REPLACED, AND WE HAD TO PAY FOR IT ALL OUT OF OUR POCKET, WHILE WE ARE STILL PAYING FOR THE VEHICLE ITSELF. I FEEL LIKE THAT IS A PROBLEM WITH THE VEHICLE ITSELF, BECAUSE YOU READ ON THESE PAGES AND FORUMS, AND TONS OF PEOPLE HAVE HAD THE SAME PROBLEM AS WE HAD. WE COULD HAVE BEEN KILLED BY IT STOPPING RIGHT IN THE MIDDLE OF THE ROAD WITH NO WARNING AT ALL!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10845507March 10, 2016
TIRES
2011 GMC TERRAIN. CONSUMER WRITES IN REGARDS TO VEHICLE TIRES DO NOT MATCH. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10840445March 8, 2016
ENGINE
I WAS TRAVELING ON THE TOLL WAY AND WENT TO PASS A VEHICLE GOING BELOW THE SPEED LIMIT. UPON ACCELERATION (APPROX 53 MPH), I HEARD A MUFFLED POP IN THE ENGINE COMPARTMENT AND WHITE SMOKE TRAILED THE VEHICLE. NO WARNING LIGHTS WENT OFF PRIOR AND I DO NOT RECALL SEEING ANY AFTER THE "POP". I STOPPED THE VEHICLE AND TURNED OFF THE ENGINE, OPENED THE HOOD TO FIND FLAMES UNDER THE ENGINE IN VICINITY OF THE OIL PAN. I WAS UNABLE TO PUT OUT THE FLAMES AND THE FIRE CONSUMED THE VEHICLE. I VEHICLE WAS WELL MAINTAINED AND HAVE NO IDEA WHAT THE ORIGIN OF THE FIRE WAS.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10845653March 8, 2016
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
SUMMARY: I HAD TO DECIDE TO BRAKE OR SHOOT THROUGH A YELLOW LIGHT, GOING ABOUT 35 MPH, I BRAKED! ALL OF A SUDDEN I HEARD A CLUNK AND THEN ALARM DING FROM THE DASH AS WELL AS MESSAGE "SERVICE STABILTRAK" THEN "REDUCED ENGINE POWER". I WAS UNABLE TO GO ANY FASTER THAN 25MPH. I DROVE IN THIS MODE FOR ABOUT 2 MILES TAKING THE BACK STREETS TO MY DESTINATION. AT DESTINATION SHUT VEHICLE OFF TO SEE IF THIS WOULD RESET SOMETHING, IT DID! IT WAS SUPER SCARY. SO NOW TERRIFIED TO BRAKE HARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10840110March 6, 2016
ELECTRONIC STABILITY CONTROL (ESC)
MY CHECK ENGINE LIGHT CAME ON ABOUT A MONTH AGO AND WAS SERVICED FOR A PROBLEM WITH THE CAMSHAFT. AFTER GETTING MY GMC TERRAIN BACK I NOTICED THAT ON OCCASION THE RPM WOULD SHOOT UP WHILE DRIVING AND THEN CRASH BACK DOWN CAUSING ALMOST A JERKING MOTION (IT HAS HAPPENED IN ALL TYPES OF SCENARIOS I.E. WHILE DRIVING ON THE HIGHWAY, BACK ROADS (ALL WHILE AT A STEADY SPEED) AND THEN FINALLY YESTERDAY 3/5/2016 WHILE BREAKING AS I APPROACHED A STOP SIGN.) NOW THIS MORNING (3/6/2016) I WENT OUT TO START MY CAR AND IMMEDIATELY AFTER IT TURNED OVER THE ENGINE WAS MAKING A VERY LOUD NOISE THAT I CAN ONLY DESCRIBE AS THE SOUND OF AN AIRPLANE ENGINE WITH A LIGHT KNOCKING SOUND. I STOOD THERE UNSURE OF WHAT TO DO AND THE CAR JUST TURNED OFF. I WENT INSIDE, GOT MY HUSBAND, STARTED IT AGAIN THIS TIME WITHOUT THE NOISE, BUT THE DASHBOARD WAS FILLED WITH LIGHTS ON- CHECK ENGINE, TRACTION CONTROL, AND A WARNING SERVICE STABILITRACK. I LET IT RUN FOR ABOUT 5 MINUTES, TURNED IT OFF, AND RESTARTED IT. THE CHECK ENGINE LIGHT IS NOW OFF, BUT THE TRACTION CONTROL AND STABILITRAK WARNING REMAINED ON. I DECIDED TO TRY TO DRIVE THE CAR AROUND THE BLOCK TO CHECK IT OUT AS OF COURSE IT'S SUNDAY AND I CAN'T GET IN TOUCH WITH THE SERVICE DEPARTMENT AND ALSO BECAUSE I AM THE PRIMARY DRIVER OF TWO CHILDREN UNDER 10. I BACKED OUT OF THE DRIVEWAY, AND WENT INTO DRIVE AND THE CAR STALLED AGAIN. I GOT IT STARTED AND GOT HALFWAY BACK UP MY DRIVEWAY BEFORE IT STALLED AGAIN. TRUTHFULLY, I AM SCARED TO EVEN TRY TO DRIVE IT NOW, AND IF I AM BEING HONEST I DON'T THINK THAT THE CAR WILL MAKE IT TO THE DEALERSHIP (1HR. AWAY BY HIGHWAY) WITHOUT STALLING. I'VE NOTICED OTHERS WITH SIMILAR COMPLAINTS ON GM/CHEVY ALL MAKES AND MODELS, AND DON'T UNDERSTAND WHY THIS ISSUE IS NOT BEING RESOLVED. WHAT ARE THEY WAITING FOR- A FAMILY OF 4 DRIVING ON A HIGHWAY CAUSING AN ACCIDENT BECAUSE THEIR CAR STALLED? DEATH?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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