Chevrolet Trax Complaints

1,001 consumer complaints on file.

#11078275March 9, 2018
VISIBILITY/WIPER, UNKNOWN OR OTHER
I SCRAPED MY PASSENGER SIDE REAR VIEW MIRROR AND IT COMPLETELY SHATTERED. I HAVE BEEN TRYING TO GET THE PART REPLACED SINCE FEBRUARY 13, 2018. I HAD BEEN TOLD THAT IT NEEDED TO BE SPECIAL ORDERED BECAUSE PARTS WERE NOT AVAILABLE FOR MY VEHICLE ANYWHERE IN THE US. I WAS TOLD YESTERDAY THAT THE PART IS ON BACK ORDER WITH NO DATE OF AVAILABILITY. EVEN WITH THE SIDE MIRROR THE CAR HAS DANGEROUS "BLIND" SPOTS AND WITHOUT THE MIRROR IT IS VERY UNSAFE TO DRIVE. I NOW FIND MYSELF LOCKED IN A LEASE ON A VEHICLE THAT CANNOT BE REPAIRED TO A SAFE DRIVING CONDITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075722March 1, 2018
SEAT BELTS
ON TUESDAY MARCH 20TH, 2018 THE 2015 CHEVROLET TRAX IN WHICH I WAS A FRONT SEAT PASSENGER WAS STUCK FROM BEHIND BY A 2012 DODGE RAM FULL SIZE PICK UP TRUCK. THE SEAT BELT THAT WAS RESTRAINING ME FAILED TO RESTRAIN THE FORWARD MOTION OF MY BODY AT IMPACT. THE SEAT BELT DID NOT TIGHTEN UP, IT ALLOWED MY BODY TO BE PROPELLED FORWARD UNRESTRAINED. I SUFFERED A NECK INJURY AND WAS ALSO DIAGNOSED WITH CONCUSSION TYPE SYMPTOMS AT THE ER. THE VEHICLE WAS AT A COMPLETE STOP WAITING FOR ONCOMING TRAFFIC TO PASS WHEN IT WAS STUCK IN THE REAR PASSENGER SIDE BY THE PICK UP TRAVELING AT AN UNKNOWN SPEED.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11074084February 21, 2018
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
IN COLD WEATHER DRIVING, 2017 CHEVY TRAX WILL THROW A CHECK ENGINE LIGHT 20 MINUTES AFTER STARTUP, WHICH SHUTS DOWN THE VEHICLES ABILITY TO MAINTAIN SPEED. THIS HAPPENS IN TOWN AND ON THE HIGHWAY. CODE SAYS TURBO FREEZING. THE VEHICLE WILL GO MAX 40MPH UPHILL ON THE HIGHWAY AND MAX 60MPH ON FLAT OR DOWNHILL HIGHWAY. HAVE TO PULL OVER BECAUSE CARS ARE COMING FROM BEHIND VERY FAST IN SNOWY CONDITIONS WHEN VEHICLE WILL NOT MAINTAIN SPEED. THE VEHICLE CANNOT ACCELERATE FROM A STOP EITHER. VERY SCARY. IN TOWN DRIVING IS ALMOST NOT POSSIBLE WITHOUT GETTING RUN INTO BECAUSE YOU CANNOT GET OUT OF THE WAY. WE HAVE 10 OF THESE VEHICLES AND THEY ALL DO THE SAME. CHEVY DEALER SAYS THEY HAVE A FIX, BUT CANNOT GETS PARTS TO FIX. ITS BEEN 4 MONTHS OF THIS MAJOR SAFETY ISSUE WITH NO HELP FROM CHEVY. I AM FED UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073960February 20, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2017 CHEVROLET TRAX. WHILE DRIVING, THE CONTACT HEARD A SQUEAKING NOISE FROM THE REAR BRAKES OF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER (DEKALB SYCAMORE CHEVROLET GMC, 1925 MERCANTILE DR., SYCAMORE, IL 60178) WHERE THE VEHICLE WAS REPAIRED ON NUMEROUS OCCASIONS WITHOUT A KNOWN DIAGNOSIS. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT VEHICLE REPAIRS WERE DETERMINED BY THE DEALER. THE MANUFACTURER OFFERED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 6,500. *TT THE CONSUMER STATED NO LONGER OWN THE VEHICLE 04/06/18. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11067380February 7, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
WHEN FIRST PURCHASED THIS CAR I HAD IT FOR A MONTH AND WHEN CONNECTED TO BLUETOOTH I COULDN'T HEAR THE OTHER PARTY AND OTHER PARTY WOULD HEAR LOUD NOISES I TOOK IT IN TO DIAGNOSE AND THEY SAID IT WAS FINE. NOT THE CASE CONTINUED TO HAPPEN TO THIS DAY. ABOUT 3 MONTHS INTO BUYING IT WHEN STARTING IT DELAYED AS IF I HAD A COUPLE YEARS OLD CAR I THINK THE STARTER IS WARNING ME IT IS GOING TO GIVE ME PROBLEMS. ALSO WHEN BRAKING IS DOESN'T STOP AS IF I HAD A NEW CAR IT DELAYS AND I HAVE ALMOST CRASHED A COUPLE TIMES IN SERIOUS TRAFFIC IT HAS BREAKS AS IF IT WAS AN OLD CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063459January 18, 2018
AIR BAGS, STRUCTURE:BODY, UNKNOWN OR OTHER
I PURCHASED MY VEHICLE ON NOVEMBER 22, 2017. I WAS IN AN ACCIDENT ON DECEMBER 14, 2017 WHERE I HIT A DOG AND MY CAR CAUGHT FIRE. THE FIRE DEPARTMENT AND POLICE DIDN'T BELIEVE THAT I HIT A DOG AND IT CAUSED THIS DAMAGE. I CONTACTED GM TO SEE IF THEY WOULD INVESTIGATE BUT THEY TOLD ME THEY WOULD NOT INVESTIGATE UNLESS MY INSURANCE CONTACTED THEM AND THEY ALSO TOLD ME TO READ MY MANUAL ON SEATBELTS WHEN I LET THEM KNOW THE AIRBAGS DID NOT DEPLOY. I BELIEVE WHOLE HEARTEDLY THAT THIS CAR IS UNSAFE IF IT CAUGHT ON FIRE FROM HITTING A DOG AND THEY DOG WAS NOT LARGE AT ALL. PLEASE BE CAREFUL ID CONSIDERING THIS VEHICLE
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#11061442January 9, 2018
ENGINE
TL* THE CONTACT OWNS A 2015 CHEVROLET TRAX. WHILE ATTEMPTING TO STOP THE VEHICLE, IT LOST POWER AND THE CHECK ENGINE INDICATOR ILLUMINATED. WHILE ACCELERATING FROM A STOP, THE VEHICLE BEGAN TO SMOKE PROFUSELY WHILE THE ENGINE STALLED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER (TURNPIKE CHEVROLET, 4130 1 ST AVENUE, NITRO, WV 25143) INFORMED THE CONTACT THAT THE VEHICLE HAD NO OPEN RECALLS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 125,295.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11056104December 22, 2017
STEERING
TL* THE CONTACT OWNS A 2017 CHEVROLET TRAX. WHILE ATTEMPTING TO START THE VEHICLE, THE STEERING BECAME DIFFICULT TO MANEUVER. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO GREY CHEVROLET (4949 SW HOVDE RD, PORT ORCHARD, WA 98367, (360) 329-2916) WHERE NO DIAGNOSTIC FAILURE CODES WERE FOUND. THE FAILURE COULD NOT BE DUPLICATED. THE DEALER STATED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047545November 20, 2017
SEAT BELTS
TL* THE CONTACT OWNS A 2016 CHEVROLET TRAX. ON THREE DIFFERENT OCCASIONS, THE REAR DRIVER'S AND MIDDLE SEAT SEAT BELTS FAILED TO LATCH. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (PUENTE HILLS CHEVROLET, 17300 GALE AVE, CITY OF INDUSTRY, CA, 91748) WHERE IT WAS DIAGNOSED THAT THE SEAT BELT FAILED AND NEEDED TO BE REPLACED. THE REAR DRIVER'S SEAT BELT WAS REPLACED AS A COURTESY, BUT THE FAILURE RECURRED. THE MIDDLE SEAT SEAT BELT ALSO FAILED. THE SAME DEALER WAS NOTIFIED AND DID NOT ASSIST. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046574November 16, 2017
SEATS
THIS INVOLVES THE DRIVERS BOTTOM SEAT ASSY. WITHIN 10,000 OF DRIVING THIS VEHICLE, NOTICED THE FOAM PADDING WAS BREAKING DOWN ON THE LEFT SIDE OF THE SEAT CUSHION. WHEN THIS OCCURS, YOU END UP SITTING ON A ROUND STEEL TUBE WHICH IS PART OF THE SEAT FRAME. I WAS ABLE TO HAVE THE GM DEALER REPLACE UNDER WARRANTY, WITHIN APPROX. 10,00 MILES AGAIN THE SEAT CUSHION HAS DEGRADED TO THE POINT OF SITTING ON METAL. I THEN CONTACTED CHEVROLET SERVICE, SEE SERVICE REQUEST NUMBER: 8-3426353686. AFTER DESCRIBING THE ISSUE, WAS CONTACTED BY THE DEALER, TOLD THEM WAS A DESIGN FLAW, TOLD CHEVROLET THIS, WAS THEN TOLD TO REPLACE WOULD COST MONEY. I WOULD HAVE NO ISSUE WITH THIS EXCEPT THE SEAT IS POORLY DESIGNED AND NEEDS TO BE REDESIGNED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042698November 2, 2017
STRUCTURE:BODY
MY RADIO STOPPED WORKING AND WHEN I TOOK IT IN THEY SAID THE AMPLIFIER NEEDED TO BE REPLACED BECAUSE IT GOT WET FROM WATER THAT HAD POOLED IN THE WHEEL WELL DUE TO A LEAK. THEY TOOK THE CAR TO SS AUTO BODY AND THEY FOUND MULTIPLE LEAKS AND HAVE HAD MY CAR FOR 24 DAYS TRYING TO IDENTIFY THEM ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024093September 18, 2017
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
ON AUGUST 30, 2017 I RECIEVED AN ALERT FROM ONSTAR (VIA EMAIL) STATING MY 2016 CHEVROLET TRAX (WITH 14,000 MILES ON IT) WAS HAVING NUMEROUS SAFETY ISSUES. THAT SAME DAY, I DROVE MY TRAX ON THE HIGHWAY ON MY WAY HOME FROM WORK AND IT STALLED OUT TWICE WHILE GOING 70 MPH ALMOST TO A COMPLETE STOP IN RUSH HOUR TRAFFIC. IT CONTINUED TO SPUTTER THE ENTIRE DRIVE HOME, AND MY CHECK ENGINE LIGHT WAS FLASHING. I GOT IT HOME, THEN THE NEXT DAY DROVE IT TO A DEALERSHIP FOR REPAIR. WHILE DRIVING IT THERE, THE VEHICLE WAS STRUGGLING TO OPERATE, AND BARELY PUSHING 1000 RPM. IT FELT AS THOUGH IT WOULD STALL AGAIN IF I ACCELERATED TOO QUICKLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023387September 13, 2017
AIR BAGS, SUSPENSION
VEHICLE RECEIVED SIDE IMPACT ON DRIVERS SIDE, AIR BAGS NEVER DEPLOYED AND DRIVERS SIDE REAR WHEEL WAS RIPPED OFF FROM VEHICLE
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11012378August 2, 2017
FUEL/PROPULSION SYSTEM, VISIBILITY/WIPER, UNKNOWN OR OTHER
NOV 2015 RADIO CONTINUES TO PLAY AFTER I EXITED AND WALKED AWAY, THIS HAPPEN 2-4 ADDITIONAL TIMES. NOV. 2015 AFTER A HEAVY RAIN THERE WOULD BE STATIC IN THE RADIO, THE INSIDE DOOR PANEL WOULD BE WET. 11/21/15 THE INSIDE WINDSHIELD HAD CONDENSATION AND FROST, THE VIDEOS PROVIDED WILL SHOW 2 ADDITIONAL TIMES THE CONDENSATION INSIDE WAS PRESENT. MARCH 2016, CHECK ENGINE LIGHT CAME ON AND REMAINED ON FOR A FEW DAYS. THE FOLLOWING EVENTS ALL HAPPENED BETWEEN JAN 2016- PRESENT, DASHBOARD DISPLAY WOULD FLICKER, AND GO DEM BOTH DAYTIME AND NIGHT (WHILE IN MOTION). THE BACK UP CAMERA WOULD GO BLACK WHEN IT REAPPEARED IT WOULD HAVE RED AND YELLOW STREAKS. THE DISPLAY WOULD GO BLACK, I COULD HEAR THE RADIO PLAYING BUT SCREEN WOULD BE BLACK( WHILE IN MOTION). THE START UP DISPLAY WOULD FREEZE AS WELL AS THE BACK UP CAMERA FREEZES AND I DON'T KNOW THAT IS ANYTHING OR ANYONE BEHIND ME, CHECK ENGINE LIGHT CAME ON AGAIN (WHILE IN MOTION). MOST RECENTLY THE DASHBOARD DISPLAY IS NOT ALWAYS PRESENT ONLY A BLACK SCREEN, AND THE HEADLIGHTS ARE INTERMITTENTLY GOING COMPLETELY OUT WHEN PUT IN PARK AND AFTER ABOUT 10-15 SECONDS COMES BACK ON. ALL OTHER ISSUES THE VEHICLE WAS STATIONARY. WHEN FILLING UP THE GAS TANK I USE TO GET APPROXIMATELY 370 MILES UNTIL EMPTY, HOWEVER INTERMITTENTLY I NOW GET 290-386. THE FILE OF ALL THE RECEIPTS I'VE RECEIVE FROM BILLION WHEN I WOULD TAKE THE VEHICLE IN, IS TO LARGE TO ATTACH. WHICH ARE VIDEOS THAT SHOW THE CONDENSATION AND THE CHECK ENGINE LIGHT ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010386July 24, 2017
ENGINE
TL* THE CONTACT OWNS A 2015 CHEVROLET TRAX. WHILE DRIVING VARIOUS SPEEDS, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (BILLION AUTO CHEVROLET LOCATED AT 4200 W 12TH ST, SIOUX FALLS, SD 57107; (605) 988-8538) WHERE IT WAS DIAGNOSED THAT THE TURBO NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED SEVERAL OTHER TIMES. THE VEHICLE WAS TAKEN TO THE SAME DEALER AT LEAST SIX TIMES WHERE IT WAS DIAGNOSED THAT THE ENTIRE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED AND WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994958June 13, 2017
STEERING
TL* THE CONTACT OWNS A 2016 CHEVROLET TRAX. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING SUDDENLY MALFUNCTIONED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO NESGER CHEVROLET IN MEDFORD, NEW YORK. THE DEALER REPLACED THE STEERING COLUMN AND REPROGRAMMED THE POWER STEERING, BUT THE FAILURE CONTINUED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 4,000. UPDATED 08/22/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994961June 13, 2017
STEERING
TL* THE CONTACT OWNS A 2016 CHEVROLET TRAX. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING SUDDENLY MALFUNCTIONED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO NESGER CHEVROLET IN MEDFORD, NEW YORK. THE DEALER REPLACED THE STEERING COLUMN AND REPROGRAMMED THE POWER STEERING, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 3,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994222June 9, 2017
AIR BAGS
TL* THE CONTACT OWNED A 2017 CHEVROLET TRAX. WHILE THE CONTACT'S DAUGHTER WAS MAKING A LEFT TURN, ANOTHER VEHICLE RAN THE RED LIGHT. AS A RESULT, THE FRONT END OF THE CONTACT'S VEHICLE CRASHED INTO THE OTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE NECK AND HEAD THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN IMPOUND LOT WHERE IT WAS DEEMED DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED CASE NUMBER: 8-302-0913391. THE APPROXIMATE FAILURE MILEAGE WAS 600. UPDATED 08/08/17*LJ *CN
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10992856June 2, 2017
SERVICE BRAKES, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
MY MOM PURCHASED A 2016 CHEVY TRAX FOR ME AT CHEVROLET OF HOMEWOOD, 18033 S. HALSTED, HOMEWOOD, IL ON 6/13/16 UNDER HER NAME. WITHIN THE 1ST WEEK OF PURCHASE THE BRAKES BEGAN SQUEAKING WHILE IN MOTION. AFTER THE 2ND WEEK THE BRAKES BEGAN SQUEAKING LOUDLY AS ONLOOKERS RESPONDED TO THE NOISE THEY SAY WERE COMING FROM THE BACK BRAKES. I TOOK THE CAR TO CHEVROLET OF HOMEWOOD ON JULY 7, 2016 FOR BRAKE INSPECTION. SERVICE TEST DROVE THE VEHICLE, HEARD THE NOISE FROM BRAKES BUT SAID IT WAS NORMAL. ON 7/10/16, THE BRAKES WERE SQUEAKING SO BADLY I TOOK MY CAR TO FIRESTONE ON ELSTON & ADDISON IN CHICAGO, FOR A VEHICLE INSPECTION. FIRESTONE NOTED THE BRAKES WERE SQUEAKING & TOLD ME TO TAKE THE TRAX BACK TO THE DEALER AS THE BRAKES WERE SQUEAKING ALL THE TIME. I EMAILED CEO MARY BARRA ON 7/22/16 TO COMPLAIN & SHE SET ME UP WITH ANTOINETTE BAKER UNDER CASE# 8-2249264993, WHO WORKED WITH ME UNTIL 7/27/16, & WITHOUT NOTICE TURNED ME ON TO GM'S LEGAL NICOLE RODELLA. ON 10/27/16 @ 11:03AM NICOLE RODELLA, CALLED TO INFORM ME THAT GM WAS GATHERING INFORMATION FROM DEALER TO DETERMINE MY CLAIM & SHE WOULD CALL ME IN A FEW DAYS. ON 11/15/16, NICOLE CALLED TELLING ME SHE NEEDED AN AFFIDAVIT FROM MY MOM TO FURTHER DISCUSS MY COMPLAINT. I ASKED TO SPEAK TO HER SUPERVISOR. GM'S MS. BARBER (SUPV.) TOLD ME MY MOM NEEDED TO SIGN AN AFFIDAVIT FOR THEM TO DEAL WITH ME RE: THE COMPLAINT, ALTHOUGH BOTH NAMES ARE ON GM'S PAPERWORK. I SENT BARBER DEALER PAPERWORK WITH BOTH NAMES OF ME AND MOM, & BARBARA SAID THAT WAS NOT ENOUGH ON 11/15/16. BARBER TOLD ME SHE WOULD HAVE NICHOLE GET PAPERWORK FROM DEALER & CALL ME BACK ON 11/16/16 & NEVER DID. I CALLED BARBER BACK ON 11/16/16, LEFT MESSAGE & SHE HAS NOT RESPONDED. ATTACHED IS SOUND OF BRAKES. I AM REQUESTING TO BE PUT IN A NEW VEHICLE OR THAT GM PAY OFF TRAX IMMEDIATELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992108May 30, 2017
ELECTRICAL SYSTEM, ENGINE
THE KEY WAS BARELY BUMPED WHILE IN THE IGNITION AND DRIVING ON A HIGH SPEED ROAD TWICE AND THE KEY TURNED TO THE OFF POSITION SO MY STEERING WHEEL LOCKED UP TO THE POINT I CAN BARELY GET TO THE SIDE OF THE ROAD TO SAFELY PUT THE CAR IN PARK TO RESTART IT. HAVING A BABY IN THE BACKSEAT TOO BOTH TIMES MADE IT A VERY SCARY SITUATION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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