Chevrolet Trax Complaints

1,001 consumer complaints on file.

#10991576May 25, 2017
VISIBILITY/WIPER
VISIBILITY DROPS DRAMATICALLY TO LOW BEAM , IT IS TERRIBLE AT NIGHT IN RAIN.I HAVE TO BRAKE WHEN ONCOMING CARS APPROACH,ALMOST TO A STOP.HIGH BEAMS VERY BRIGHT GLARE FROM ROAD SIGNS.IT TAKES A FEW SECONDS TO ADJUST FROM HIGH BEAM TO LOW BEAM,VERY DANGEROUS .THIS HAPPENS WHEN NIGHT DRIVING ON ALL ROADS.HAPPENS IN ALL RAIN CONDITIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984377May 8, 2017
STEERING
TL* THE CONTACT OWNS A 2016 CHEVROLET TRAX. WHILE DRIVING LOW SPEEDS, THE STEERING WHEEL SEIZED WITHOUT WARNING. WHEN THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, IT OPERATED NORMALLY UNTIL THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE ISSUE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS OPENED. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983313May 3, 2017
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE VEHICLE'S SHIFTER CONSOLE DOES NOT ILLUMINATE AT NIGHT, LEAVING ONE TO GUESS WHAT FUNCTION THEY ARE IN (PARK, REVERSE, DRIVE). A VERY TINY NOTIFICATION IS ON THE ELECTRONIC DASHBOARD, BUT IF THAT FAILS, THEN THERE IS NO WAY OF KNOWING WHAT FUNCTION THE VEHICLE IS IN. CHEVY SAYS THAT THE FEATURE IS STANDARD, YET ADMITTED THAT THEY LEFT OUT OF SOME 2017 TRAX VEHICLES. THE SHIFTER CONSOLE DOES NOT ILLUMINATE REGARDLESS OF WHETHER YOUR HEADLIGHTS ARE ON OR OFF. CHEVY HAS BEEN MADE AWARE OF THIS ISSUE AND INFORMED THAT IT IS TOO EXPENSIVE TO FIX THE DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10978605April 14, 2017
WHEELS
I DECLINED PREFERRED TIRE CARE PLUS (2012) 60 MONTHS $11.78/ MO. 7/7/2016 NEVER IN MY NEW CAR PURCHASE DID GM EVER PROPOSE SUCH AS PLANN. THEY HAVE GREATER WORKING KNOWLEDGE OF TIRE MANUFACTURES THAN THE PUBLIC DOSE, SO I HOLD THEM RESPONSIBLE FOR THEIR BUSINESS PRACTICES. SAFETY HAS BEEN CASTED A SIDE FOR PROFIT. THE MANUFACTURE CONTINENTAL WILL NOT WARRANTY THEIR TIRES WITH THE PURCHASER. MY VEHICLE WAS PURCHASED 7/7/2016 NOW AT 10,200 MILES IN 10 MONTHS WITH A TIRE BLOWOUT 4/12/2017. ROAD CONDITIONS, CLEAR DAY TEMPERATURE 60'S 6:50AM ON A MAJOR HWY 141 IN EARTH CITY MO. THE TRAFFIC LIGHT, CLEAN HIGHWAY NO REASON NOT TO SEE DEBURI ON THE ROAD. VEHICLE HAS TIRE SENSOR CAPABILITIES, NEVER INDICATED LOW TIRE PRESSURE. INDICATION NEVER HAPPEN UNTIL AFTER THE TIRE BLEW. I NOTICED ROAD NOISE, SO I CHANGED LANES, IT DID NOT GO AWAY, BUT NOW THE TIE SENSOR ON THE DASH SHOW THE TIE INDICATOR. I DROVE OFF THE HWY TO CHANGE THE TIRE. IT WAS OBVIOUS THE TIRE BLEW OUT AS A DEFECTIVE TIRE. HOW COULD I CAUSE THE INSIDE WALL BURSTING. ELCO DEALER SHIP WOULD NOT WARRANTY THE TIRE BASED ON THEIR DENIAL OF A EXTENDED WARRANTY I HAD TO PURCHASE A NEW TIRE WHICH I NOW HAVE NO FAITH OF BEING SAFE FOR $136.00. WITH ONLY 10,200 MILE AND 10 MONTHS OLD I CAN NOT FEEL SAFE WITH THIS TYPE OF PERFORMANCE. I COULD HAVE LOST CONTROL AND KILLED OTHERS NOT TO MENTION MY SELF. HOW CAN BOTH COMPANIES DENY KNOWLEDGE OF SUCH A PRODUCT DEFECT WHEN THEY PROPOSE YOU BUY A EXTENDED WARRANTY. SOUNDS LIKE THEY HAVE WORKING KNOWLEDGE OF THIS TIRES PERFORMANCE NOT KNOWN BY THE PURCHASER. PLEASE LET ME KNOW WHAT CAN BE DONE ABOUT MY TIRES ON THE ENTIRE VEHICLE. I'M WORRIED ABOUT FUTURE PERFORMANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967301March 20, 2017
AIR BAGS, SERVICE BRAKES, SEAT BELTS
TL* THE CONTACT OWNED A 2015 CHEVROLET TRAX. WHILE DRIVING 30 MPH, THE BRAKE PEDAL WAS DEPRESSED TO THE FLOOR OF THE VEHICLE, BUT THE VEHICLE FAILED TO RESPOND OR STOP. AS A RESULT, THE CONTACT CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY AND THE FRONT DRIVER SIDE SEAT BELT BECAME PARTIALLY DETACHED. A POLICE REPORT WAS NOT FILED AND NO INJURIES WERE SUSTAINED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN...UPDATED 04/13/17*BF ....UPDATED 06/21/17 *BF *AS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10959169March 7, 2017
STEERING
STEERING WHEEL LOCKED UP (CANNOT TURN) WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954451February 14, 2017
UNKNOWN OR OTHER
MY 2015 CHEVROLET TRAX HAS 7900 MILES ON IT AND I HAVE HAD A PROBLEM WITH SMELLING GAS IN THE CAB FOR OVER A YEAR. I SMELL IT MOST IN THE WINTER WHEN THE HEATER IS ON AND WHEN I START THE VEHICLE. THE SMELL ONLY LAST FOR A MINUTE OR SO BUT IT IS VERY STRONG. WE HAVE TAKEN TO THE DEALERSHIP SEVERAL TIMES AND THEY HAVE NOT BEEN ABLE TO REPLICATE THE PROBLEM. WE CALLED GM AND THEY TALKED TO THE DEALERSHIP AND TOLD US SINCE THE DEALERSHIP COULD NOT REPLICATE THE PROBLEM THEN THERE WAS NOTHING ELSE THEY COULD DO. I KNOW THAT IT DOES NOT HAPPEN EVERY TIME I START THE VEHICLE. I NOTICE IT MORE WHEN I HAVE DRIVEN IT A LITTLE AND THEN STOPPED TO GO IN THE STORE AND WHEN I COME BACK OUT AND START IT THE FUMES ARE REALLY BAD. I TOLD THE DEALERSHIP THIS AND THEY TRIED DRIVING IT AND STOPPING AND TURNING IT BACK ON, BUT THEY HAVE NEVER SMELLED IT. I DID A GOOGLE SEARCH FOR CHEVROLET TAX GAS SMELL IN CAR AND FOUND A CHEVY TRAX FORUM WHERE OTHER PEOPLE ARE HAVING THE SAME PROBLEM AND THERE DEALERSHIPS ARE TELLING THEM THE SAME THING. THEY CAN REPLICATE THE PROBLEM SO THERE IS NOTHING THEY CAN DO. I AM JUST WORRIED THAT WITH THE FUMES BEING SO STRONG THAT IF THERE WAS A SPARK OR IF MY PHONE WOULD RING COULD THIS CAUSE AN EXPLOSION, OR COULD IT CAUSE HEALTH PROBLEMS FROM BREATHING THE FUMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10940046January 6, 2017
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I BOUGHT A BRAND NEW 2016 CHEVY TRAX ON 10/31/16. ONE WEEK LATER, I WENT INTO THE GARAGE, GOT INTO MY NEW CAR WHICH STATED RIGHT AWAY BUT I HAD NO DASHBOARD LIGHTS SO I HAD NO IDEA WHAT SPEED I WAS TRAVELING. I HAD NO RADIO OR REAR CAMERA BACK UP. I HAD NO ONSTAR SERVICE OR TELEPHONE SERVICE. THE ONLY THING THAT WORKED WAS MY HEATER. WHEN I TURNED MY TURN SIGNAL ON TO MAKE A TURN I COULDN'T HEAR IT CLICKING BUT COULD SEE THE REFLECTION OF THE FLASHING FRONT TURN SIGNAL LIGHT ON THE BUMPER IN FRONT OF ME AS WELL AS MY HEADLIGHTS SHINING ON THE CAR IN FRONT OF ME. EVERYTHING ON THE INSIDE WAS DARK EXCEPT THE LIGHTS ON THE HEATER/AC UNIT AND THE HEATER WORKED FINE. SINCE THEN, I HAVE GONE INTO MY GARAGE ON THREE MORE OCCASIONS TO DRIVE MY NEW 2016 CHEVY TRAX ONLY TO FIND THE SAME PROBLEM - NO ELECTRICAL SYSTEM. THE SECOND TIME IT HAPPENED, WAS 11/20/16, 2 WEEKS AFTER THE FIRST TIME. I DROVE TO AND FROM MY HOUSE TO A LOCAL RESTAURANT ABOUT 5 MILES AWAY FOR DINNER WITH NO DASHBOARD LIGHTS, ONSTAR SERVICE, BACK UP CAMERA, RADIO OR PHONE SERVICE. AFTER WE GOT HOME THAT EVENING I KEPT CHECKING MY CAR TO SEE IF IT WAS WORKING YET AND SEVERAL HOURS LATER THE LIGHTS FINALLY CAME ON WHEN I OPENED THE DRIVER'S DOOR. THE 3RD TIME WAS ON 12./10/16 AND MY FRIEND WHO I DROVE FROM MY HOUSE ABOUT 3 MILES TO PICK UP RECORDED ME DRIVING THE TRAX WITHOUT THE DASHBOARD LIGHTS, ETC WORKING. WE MADE A RIGHT TURN AT THE END OF HIS STREET AND EVERYTHING LIT UP AND STARTED WORKING AGAIN. THE 4TH TIME WAS ON 12/24/16 TWO DAYS AFTER THE DEALERSHIP I BOUGHT THE TRAX AT SUPPOSEDLY "FIXED" IT. I'VE HAD 3 SERVICE CALLS AT 2 CHEVY DEALERS AND THE PROBLEM IS STILL NOT FIXED. THERE IS NO RHYME OR REASON AS TO WHEN IT IS NOT GOING TO WORK AND NO ONE THING OR TIME FRAME AS TO WHEN IT DECIDES IT IS GOING TO WORK AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935584December 16, 2016
POWER TRAIN
VEHICLE ROLLS BACKWARD IN DRIVE CAUSING NEAR COLLISION. I WAS OPERATING THE VEHICLE ON SEVERAL OCCASIONS ON A SLIGHT INCLINE AND THE GEAR SELECTOR IN DRIVE, THE VEHICLE SHIFTS TO NEUTRAL CAUSING THE VEHICLE TO ROLL BACKWARD WHEN THE BRAKE IS RELEASED AND ON 2 OCCASIONS CAUSING A NEAR ROLL BACK REAR TO FRONT COLLISION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935438December 15, 2016
AIR BAGS, SERVICE BRAKES
WE HAD AN SINGLE CAR CRASH. THE CAR WENT OVER A CURB AND DOWN AN EMBANKMENT AND [XXX] NEAR TOOK OUT A WOODEN WALK WAY WITH PEOPLE NEAR BY ON THE WALKWAY IT ENDED UP TOTALING ($20,000 IN DAMAGE ) OUR BRAND NEW CHEVY TRAX 2016. AND WHEN ALL 11.......... AIRBAGS RIGHT 11 AIRBAGS AND NOT ONE WHEN OFF AND WE BOTH HAD SEAT BELT ON BUT I STILL MANAGED TO HIT MY HEAD SO HARD I HAD AN SMALL INDENT IN MY HEAD AND U WOULD THINK BRAND NEW CAR AND 11 AIR BAGS U THINK YOU WOULD B SAVE ....?? BUT NOT IN A CHEVY!!!! ALL CUZ OF THE AIRBAGS AND BRAKES WERE AFFECTED AS WELL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10928800November 30, 2016
SEAT BELTS
TL* THE CONTACT OWNS A 2015 CHEVROLET TRAX. THE CONTACT WAS NOT EXPERIENCING ANY FAILURES WITH ANY OF THE SEAT BELTS UNTIL THE VEHICLE WAS TAKEN TO THE DEALER AND REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V651000 (SEAT BELTS). WEEKS LATER, THE FRONT PASSENGER SIDE SEAT BELT FAILED TO BUCKLE. THE CONTACT HAD TO FORCE THE BUCKLE TO SECURE AND GET THE SEAT BELT WARNING INDICATOR TO GO OFF. THE DEALER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO SOLUTION. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927752November 24, 2016
SERVICE BRAKES
TRAX HAS SQUEAKY AND SQUEALING BRAKES EVERY TIME BRAKES ARE APPLIED. THIS NOISE STARTED OFF EVERY ONCE IN A WHILE, NOW IS A CONSISTENT HEADACHE. TOOK TO DEALER SERICE AND THEY COULDN'T FIND ANYTHING WRONG, OK SQUEALING BRAKES AND THEY COULDN'T FIND ANYTHING WRONG... ALL THEY COULD COME UP WITH IS THAT ALL VEHICLES DO THAT IF IT SITS FOR LONG PERIODS. THE VEHICLE IS DRIVEN EVERY DAY. CHEVROLET MUST REALLY THINK IT'S CUSTOMERS ARE REALLY STUPID. I HAVE OWNED LOTS OF VEHICLE'S IN MY LIFE AND HAVE NOT ONCE RAN INTO THIS PROBLEM. I AM A FIRST TIME CHEVROLET PURCHASE CUSTOMER, IF AND WHEN THIS PROBLEM GETS RESOLVED I WILL NEVER BUY ANOTHER CHEVROLET PRODUCT AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926814November 18, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2016 CHEVROLET TRAX. WHILE DRIVING 25 MPH, THE VEHICLE LOST BRAKE FUNCTIONALITY AND WAS INVOLVED IN A CRASH. THE FAILURE OCCURRED WITHOUT WARNING. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE REPLICATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 8,500. THE VIN WAS NOT PROVIDED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10925895November 14, 2016
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2015 CHEVROLET TRAX. THE CONTACT STATED THAT THE VEHICLE ACCELERATED WHILE IDLING. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 12,657.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918147October 23, 2016
POWER TRAIN
WE HAD A PROBLEM SHIFTING GEARS. THE PROBLEM OCCURRED WHILE IN MOVING AT VERY SLOW SPEED (0-3MPH) IN A PARKING SPOT (IN A LOT), MOVING FORWARD AND BACK WHILE DEMONSTRATING THE USE OF THE CAR, WITH A RENTED CHEVY TRAX 2016 MODEL WHICH HAD BEEN PREVIOUSLY RENTED BY THE TIME WE ACQUIRED IT. FIRST, WE WERE ABLE TO SHIFT INTO REVERSE AND MOVE THE CAR IN REVERSE. NEXT WE SHIFTED INTO DRIVE BUT THE CAR CONTINUED TO MOVE IN REVERSE. WHILE THE ENGINE CONTINUED TO RUN, WE TRIED NUMEROUS TIMES TO SHIFT AND RE-SHIFT INTO DRIVE BUT THE CAR CONTINUED TO MOVE IN REVERSE. FINALLY, WE PUT THE CAR IN PARK, TURNED THE ENGINE OFF, RESTARTED, AGGRESSIVELY SHIFTED INTO DRIVE AND WAS ABLE TO MOVE THE CAR FORWARD. WE DID NOT DRIVE THE CAR ON OPEN ROAD UNTIL IT WAS TIME TO RETURN THE RENTAL. WE PAID FOR A RENTAL WE DID NOT WANT TO USE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905580September 11, 2016
UNKNOWN OR OTHER
WHEN DRIVING WITH THE WINDOWS DOWN, THE AIR FLOW INSIDE THE VEHICLE WOBBLES CREATING A BOTHERSOME EAR DISCOMFORT. AT FASTER SPEEDS, IT EVEN CREATES A NOISE. THIS EFFECT IS DISTRACTING AND CAUSES A DIVERSION FROM DRIVING CONCENTRATION. I BELIEVE IT IS A DESIGN ERROR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905137September 9, 2016
AIR BAGS
MY 2015 TRAX HAD COLIDED WITH ANOTHER VEHICLE ON THE FRONT PASSENGER SIDE OF THE TRAAX VERSES THE BED OF A GMC PICKUP AT A MOERATE SPEED. THE PASSENGER SIDE AIR BAG DID NOT DEPLOY. PASSENGER IN RIGHT HAND FRONT SEAT WAS FASTENED WHITH A SEAT BELT AND SUFFERERD A CLOSED SCULL CONCUSSION WITH WHIPLASH.THE VEHICLE COLLIDED ON A PRIVATE STREET WHEN THE GMC PICKUP BACKED OUT OF A DRIVEWAY WHITHOUT YEIDING THE RIGHT OF WAY(POLICE REPORT FINDING).
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10904669September 8, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 CHEVROLET TRAX. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO A DEALER FOR A ROUTINE OIL CHANGE. THE CONTACT PRESENTED A RECALL NOTICE AND THE DEALER SCHEDULED THE REPAIR FOR NHTSA CAMPAIGN NUMBER: 16V422000 (ELECTRICAL SYSTEM, EQUIPMENT). THE CONTACT HAD NOT EXPERIENCED A FAILURE BEFORE THE DEALER COMPLETED THE RECALL REPAIR. AFTER THE REPAIR, THE CONTACT'S PHONE FAILED TO PROPERLY SYNC WITH THE BLUETOOTH ACCESS. THE VEHICLE WAS TAKEN TO THE DEALER THREE TIMES. THE CONTACT WAS INFORMED TO GET A NEW PHONE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT TO PURCHASE A NEW PHONE. THE APPROXIMATE FAILURE MILEAGE WAS 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10886038July 20, 2016
ENGINE
I NOTICE A BURNING OIL ODOR FROM INSIDE MY TRAX AFTER THE CAR WARMS UP OR IN WARM WEATHER. USING THE AIR CONDITIONER IS OUT OF THE QUESTION ON THESE 90+ DEGREE DAYS. I PLAN TO GET THE CAR IN TOMMORROW TO HE CHECKED. BETWEEN THE BURNING OIL UNDER 9500 MILES, THE BAD BRAKES UNDER 4000 AND ROLLOUT BACKWARDS WHEN AT A STOP ON AN INCLINE, WORST CHEVY, PROBABLY LAST I EVER BUY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885504July 18, 2016
SERVICE BRAKES
TAKATA RECALL [PURCHASED A 2016 CHEVY TRAX AT CHEVROLET OF HOMEWOOD 18033 S. HALSTED, HOMEWOOD, ILLINOIS ON JUNE 13, 2016 FOR MY DAUGHTER. WITHIN THE FIRST WEEK OF PURCHASE THE BRAKES BEGAN SQUEAKING. AFTER ABOUT THE SECOND WEEK THE BRAKES BEGAN SQUEAKING LOUD. SOME ONLOOKERS NOTED THAT THE NOISE WAS COMING FROM THE BACK BRAKES. MY DAUGHTER TOOK THE CAR BACK TO CHEVROLET OF HOMEWOOD ON JULY 7, 2016 FOR BRAKE INSPECTION. THE SERVICE DEPARTMENT TEST DROVE THE VEHICLES HEARD THE BRAKE NOISE BUT SAID THEY FOUND NO PROBLEM. ON 7/10/16, THE BRAKES WERE SQUEAKING SO LOUD UNTIL MY DAUGHTER TOOK THE CHEVY TRAX TO FIRESTONE ON ELSTON & ADDISON IN CHICAGO, ILLINOIS FOR A COMPLETE VEHICLE INSPECTION. FIRESTONE NOTED THE BRAKES WERE SQUEAKING AND SUGGESTED MY DAUGHTER TAKE THE CHEVY TRAX BACK TO THE DEALER. THE SOUND IS WHEN THE VEHICLE IS IN MOTION AND WHEN COMING TO A STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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