Chevrolet Trax Complaints

1,001 consumer complaints on file.

#10883792July 10, 2016
ELECTRICAL SYSTEM
THE INFORMATION CLUSTER (WHICH DISPLAYS MY SPEED, MILEAGE, GAS GAUGE, ETC.) WENT COMPLETELY BLACK FOR ~10-15 MILES AS WAS DRIVING HOME ONE DAY FROM WORK ON A CITY ROAD. I TURNED THE CAR OFF AS I STOPPED FOR GAS BUT THE DISPLAY WAS STILL BLACK WHEN I TURNED THE CAR BACK ON. IT FINALLY CAME BACK ON SPONTANEOUSLY WHEN I WAS HALF WAY HOME ON A COUNTY ROAD. I HAVE HAD ISSUES WHERE THE DISPLAY WILL GO BLACK TEMPORARILY (1-2 SECONDS) AS I AM DRIVING BUT IT QUICKLY TURNS BACK ON, RESETTING MY DISPLAY. THIS HAS HAPPENED 7X IN THE PAST WEEK AND I'VE NOTICED IT MORE AS THE WEATHER HAS GOTTEN HOT AND HUMID AND IT HAS HAPPENED SEVERAL TIMES BEFORE. I AM CONCERNED BECAUSE IT OBVIOUSLY IS NOT SAFE TO BE DRIVING WITHOUT KNOWING YOUR SPEED OR IF YOU ARE RUNNING LOW ON GAS. THE PHOTO BELOW WAS TAKEN DURING MY TRIP HOME WHILE I WAS STOPPED AT A STOP LIGHT .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875943June 22, 2016
AIR BAGS
TL* THE CONTACT OWNED A 2015 CHEVROLET TRAX. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT REAR ENDED ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE FACE, CHEST, AND LEGS, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS LATER TOWED AND DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,000. UPDATED 08/12/16*LJ UPDATED 09/21/2017*JS UPDATED 6/12/18*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10875976June 22, 2016
SERVICE BRAKES
BACKING UP VEHICLE, PRESSED BRAKES, WENT TO FLOOR, NO BRAKES. PUT CAR IN NEUTRAL TILL VEHICLE STRUCK ANOTHER PARKED VEHICLE. PUT CAR IN DRIVE, PUT FOOT ON BRAKES TO STOP AND CHECK DAMAGE, NO BRAKES. PUT CAR IN NEUTRAL, CRUISED TO STOP. TRIED TO PUT CAR IN A PARKING SLOT, NO BRAKES, CAR PUT IN NEUTRAL AND I TURNED INTO A CURB TO STOP CAR. BEFORE LEAVING PUMPED BRAKE AND CHECKED FOR PRESSURE - NOW OK. DROVE HOME AND PARKED CAR IN DRIVE. CALLED GENERAL MOTORS TO HAVE CAR BRAKES CHECKED OUT. HAPPENED ONCE BEFORE - EXACT TIME UNKNOWN - IN PARKING LOT - WITH NO CARS AROUND, TO BACK INTO. NO PRESSURE ON BRAKE PEDAL. I THOUGHT I JUST MISSED THE BRAKE PEDAL. MINOR DAMAGE TO BOTH VEHICLES.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10875731June 21, 2016
SERVICE BRAKES
THE BRAKES WERE NOTICEABLY SQUEEZING AT LESS THAN 4000 MILES. I'M NOT SURE FOR HOW LONG BECAUSE I DO PLAY LOUD MUSIC, ALTHOUGH I HAD NOTICED THAT STOPPING WAS REQUIRING MORE PRESSURE, I THOUGHT IT WAS JUSTVMYVIMAGINATION. THEN I HEARD THE SQUEEZING OVER MY RADIO. I ASKED MY BOYFRIEND TO DRIVE THE 2015 TRAX AND HE SAID I NEEDED NEW BRAKES AND REFUSED TO DRIVE IT AGAIN. I TOOK IT TO AN AUTHORIZED CHEVY DEALER AND WAS CHARGED 25.OO FOR AN INSPECTION BECAUSE THEY CLAIMED THE SHORT DISTANCE THEY DROVE COULD NOT REPRODUCE THE SOUND, NO DEFECTS FOUND. THE SQUEEKING GOT LOUDER, I TOOK IT TO THE CHEVY DEALER THAT HOSED ME ON THE PURCHASE OF THE CAR, THEY ALSO STATED THEY COULD NOT FIND ANY DEFECT NOR COULD THEY HEAR ANYTHING, SO I OFFERED TO TAKE THE MECHANIC AND MANAGER OF SERVICE FOR A RIDE AT THEIR LRISURE, BOTH DECLINED, I EVEN OFFERED TO LET THEM DRIVE, AGAIN THEY REFUSED, I WAS LATER TOLD THAT THEY KNEW SOMETHING WAS WRONG BUT THEY DIDN'T FEEL UNDER CHEVY GUIDELINES IT WAS NECESSARY TOBREPAIR. THEY WOULDN'T REPAIR THE BRAKES EVEN AFTER I SAID I WOULD PAY FOR MY OWN SAFETY! I WENT BACK IN AND GOT BOTH THEIR CARDS AND ADVISED THAT IF THEY WERE GOING TO PROMOTE THE CHEVY BRAND, MY SON SHOULD KNOW WHO TO SUE IF I DIE IN THAT DEATH TRAP. I LATER TALKED TO MY CAR INSURANCE CARRIER ABOUT MY HIGH RATES, HE STATED THAT IT WAS DUE TO THE TRAX PROVEN HISTORY OF ISSUES/FAILURES FOR ESPECIALLY FOR BEING A FAIRLY NEW CHEVY MODEL, SPECIFICALLY THOSE WHICH THE PUBLIC IS STILL UNAWARE OF. I PAID 32000 FOR THE UPGRADE MODEL AND I CAN'T EVEN GET AN OFFER BETTER THAN 16000 WITH LESS THAN 7500 MILES ON IT. OH, AND THE AC CONSTANTLY CYCLES AND MY OLD TEN SPEED BLEW COLDER AIR!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873803June 13, 2016
AIR BAGS
ON JUNE 11, 2016, I WAS DRIVING 60 MPH AND HAD A FRONT END COLLISION. THE AIR BAGS DID NOT DEPLOY. THERE WAS SIGNIFICANT DAMAGE TO MY VEHICLE. THIS WAS A 4 LANE HIGHWAY, AND A DEER RAN OUT IN FRONT OF ME. THE SHERRIFF'S DEPARTMENT RESPONDED AND A REPORT HAS BEEN FILED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10873734June 12, 2016
AIR BAGS
I HAD A FRONT END COLLISION LAST NIGHT DOING 60 MILES PER HOUR. THE AIR BAG DID NOT DEPLOY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10873780June 12, 2016
SERVICE BRAKES
THE BRAKE STARTED SQEEKING AFTER DROVE OF LOT IN FEB 2016 UP TILL THIS VERY DAY JUNE 2016. ALSO WHEN APPLYING BRAKE HARD CAR SLIDES PAST STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871735June 1, 2016
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, STEERING
I HAVE HAD MY TRAX IN FOR SERVICE 5+ TIMES DUE TO THE "BYOM" MEDIA AND DUE TO MY CAR BEING HACKED THROUGH THE "GLITCH" THROUGH THE MYLINK MEDIA CENTER AND INFORMANT SYSTEM, WHICH, IRONICALLY, AT THE BEGINNING OF MAY 2016, A RECALL NOTICE WAS SENT OUT ABOUT THIS ISSUE. I HAD MY CAR IN FOR SERVICE FOR THE 5TH TIME (SAME THING!!!) AND GM EXPLAINED TO ME THAT I WAS MISSING RELAY'S AND FUSES IN MY CAR (YES, CAUSE THE CAR DOESN'T LOCK AND THE REMOTE KEYLESS ENTRY HAD A GLITCH IN IT DUE TO THE RECALL")! I HAVE FILED SEVERAL CASES WITH GM ABOUT THIS AND HAVE HAD MY IDENTITY STOLEN, 2 WEEKS AFTER GETTING THIS VEHICLE!!!! SINCE THESE ITEMS WERE MISSING, THEY WANTED ME TO PAY FOR THIS OUT OF MY OWN POCKET, AGAIN GM'S RECALL AND ISSUE NOT MINE!!! SINCE I WOULDN'T PAY FOR WHAT SHOULD HAVE BEEN WARRANTIED, THEY REMOVED THE MISSING COMPONENTS FROM MY CAR, CHARGED ME $250 FOR THE DIAGNOSTIC AND A LOANER CAR (TOTAL SCAM AND THEY ARE ALLOWING ME TO DRIVE AROUND WITH MISSING COMPONENTS THAT WILL CONTINUE TO AFFECT THE GLITCHES IN THE "BYOM" AND CAR!? I AM DRIVING AROUND A SAFETY AND IDENTITY THEFT HAZARD NOW DUE TO GM AND THEIR LACK OF FOLLOW THROUGH ON A KNOWN ISSUE BROUGHT TO THEIR ATTENTION AT THE BEGINNING OF 2015 AT DEFCON CONVENTION!! SEE WIRED.COM- SAM KAMKAR BROUGHT THIS TO THEIR ATTENTION. THEY SOLD VEHICLES THAT WERE HACKABLE AND ARE JUST NOW BRINING IT TO OWNER'S ATTENTION! I AM BASICALLY DRIVING AROUND A CAR THAT MAY OR MAY NOT OPERATE CORRECTLY FOR MY SAFETY DUE TO THEIR GREED AND LACK OF ACCOUNTABILITY FOR THEIR ISSUES BUILDING THIS VEHICLE. THIS IS A DEATH HAZZARD TO ME AND THE 6 YO TWINS THAT RIDE IN MY CAR!! I WANTED TO BRING THIS TO YOUR ATTENTION AS I AM CONTINUING TO BE FOLLOWED AND HACKED IN MY CAR DUE TO THEIR NEGLIGENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871801June 1, 2016
AIR BAGS
TL* THE CONTACT OWNED A 2015 CHEVROLET TRAX. WHILE DRIVING 50 MPH, THE CONTACT FELL ASLEEP AND CRASHED HEAD ON INTO A BRICK WALL. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED A BROKEN ANKLE AND STOMACH INJURIES DUE TO THE SEAT BELT, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO AN INDEPENDENT COLLISION LOT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 8,100.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10871950June 1, 2016
VEHICLE SPEED CONTROL
WHILE SETTING OR CHANGING THE SPEED USING THE CRUISE CONTROL PANEL STEERING WHEEL, THE CURRENT SPEED THAT THE CRUISE CONTROL IS SET TO DOES NOT DISPLAY ANYWHERE. THIS LEADS TO UNWANTED OR UNKNOWN SPEED CONTROL OF THE VEHICLE. THIS LEADS TO UNSAFE DRIVING CONDITIONS. PROPER ANNUNCIATION OF SET SPEED IS NECESSARY FOR SAFE OPERATION. THE DRIVERS MANUAL FOR THIS VECHICLE DOES STATE THAT IT SHOULD DISPLAY THE SET SPEED (PAGE 221) MULTIPLE VEHICLES AT MY LOCAL DEALERSHIP WERE TESTED AND NO VEHICLE DISPLAYED THE SET CRUISE SPEED. I HAVE HAD MULTIPLE OTHER CHEVROLET VECHICLE (2014 CRUZE AND VOLT) THAT DO MOMENTARILY DISPLAY THE SET SPEED TO THE DRIVER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865071May 16, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2015 CHEVROLET TRAX. WHILE DRIVING APPROXIMATELY 3 MPH, THE CONTACT APPROACHED A FOUR WAY STOP AND WAS REAR ENDED ON THE PASSENGER SIDE. THE AIR BAGS FAILED TO DEPLOY. THE POLICE AND FIRE DEPARTMENT WERE PRESENT AND A REPORT WAS FILED. THE CONTACT WAS TRANSPORTED TO THE HOSPITAL BY AMBULANCE. THE CONTACT SUSTAINED BACK PAIN, SPINAL INJURIES, AND WHIPLASH. THE CONTACT WAS TREATED AND RELEASED THE SAME DAY. THE VEHICLE WAS TOWED AND REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 16,300. UPDATED 06/10/16*LJ .UPDATED 06/28/16 *BF *CN
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10865178May 16, 2016
POWER TRAIN
CHEVROLET HAS REPEATEDLY STATED THAT THE TRANSMISSION ON THE TRAX IS OPERATING AS DESIGNED WHEN IT ALLOWS THE VEHICLE TO ROLL BACKWARDS ON ANY SORT OF INCLINE, HOWEVER CHEVROLET ADVERTISES THE TRAX AS HAVING HILL START ASSIST, WHICH AUTOMATICALLY APPLIES BRAKES FOR UP TO 2 SECONDS BETWEEN WHEN A DRIVER TAKES THEIR FOOT OFF THE BRAKES AND APPLIES IT TO THE ACCELERATOR. THE VEHICLE DOES NOT DO THIS AT ALL. THE TRANSMISSION ALLOWS IT TO ROLL FULLY BACKWARDS, DESPITE WHAT CHEVY ADVERTISES AND STATES IN THE VEHICLE MANUAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864327May 11, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 CHEVROLET TRAX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE BACK UP CAMERA FAILED TO FULLY ILLUMINATE, AS A SECTION OF THE CAMERA WAS BLANK. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 600. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861714April 27, 2016
POWER TRAIN
THE VEHICLE'S TRANSMISSION IS DANGEROUS. IT FREQUENTLY CAUSES SURGING WHEN BRAKING OR CREEPING IN TRAFFIC, THAT CAN CAUSE UNINTENDED SURGES INTO THE VEHICLE IN FRONT OF YOU. THE TRANSMISSION ALSO SHUDDERS WHEN CREEPING IN TRAFFIC, WHICH CAN ALSO CAUSE THE VEHICLE TO SURGE FORWARD UNEXPECTEDLY. GM HAS REFUSED TO ACKNOWLEDGE THAT IT IS AN ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823654February 2, 2016
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
( FIRST COMPLAINT)WHEN IN GEAR ON A HILL THE VEHICLE STARTS ROLLING BACK WARD FOR NO REASON I NOW HAVE TO DRIVE WITH TWO FEET (SECOND COMPLAINT) MY REAR VIEW CAMERA YOU CAN ONLY SEE 3/4 OF THE PICTUER THE PART IS BLACKED OUT. (THIRD COMPLAINT) THE OIL THINS VERY FAST HAD HTREE OIL CHANGES LESS THAN SIXMONTHS. THIS VEHICLE HAS BEEN BACK TO THE DEAL 4 TIMES THE FOURTH TIME THEY TOLD ME IT WAS THE (INCLINE BRAKE) AND THE ONLY WAY IT COULD BE FIXED IS I WOULD HAVE TO GET A NEW VEHICLE BECAUSE IT WAS BUILT IN AND NO WAY THEY CAN FIX IT. THE CAMERA ISSUE THEY SAID IT MET GM AN CHEVROLET SPECS SO NOTHING WAS GOING TO BE DONE ABOUR IT. THERE ARE SERIOUS ISSUES WITH ALL MY COMPLAINT I AM NOT TRYING TO BE A STASTIC OF A RECALL VEHICLE. I AM SEND ATTATCHMENTS OF THE DEALERSHIPS DEMIALS OF THE PROBLEMS EXISTING. PLEASE SEE ATTATCHMENTS I WAS WONDERING IF I SHOULD GET THE NEWS MEDIA INVOLVED BECAUSE I SEE COMPLAINTS AND NO INVESTIGATIONS DONE ON ANY OF THESES MATTERS. [XXX]. 'INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822351January 26, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2015 CHEVROLET TRAX. WHEN THE CONTACT RELEASED THE BRAKE PEDAL, THE VEHICLE ROLLED BACKWARDS. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED AS A FEATURE INHERENT TO THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 800. THE VIN WAS NOT PROVIDED. UPDATED 04/07/16*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819669January 12, 2016
UNKNOWN OR OTHER
I NOTICE A BURNING OIL ODOR FROM INSIDE MY SUV AFTER THE CAR WARMS UP OR IN WARM WEATHER. I GOOGLED THE SYMPTOM & FOUND THAT GM IS RECALLING SOME 2015 TRAX FOR THIS PROBLEM. I CALLED DEALER & THEY FOUND NOTHING IN THEIR DATA BASE. I TOOK MY TRAX IN ANY WAY . THEY HAD IT FOR A DAY & COULDN'T CONFIRM ANY STRANGE ODOR. I'M CONCERNED THIS MIGHT BE ANOTHER IGNITION KEY SENEREO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818196January 5, 2016
AIR BAGS
TL* THE CONTACT OWNED A 2015 CHEVROLET TRAX. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT CRASHED INTO THE REAR OF THE PRECEDING VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW YARD AND WAS SUBSEQUENTLY TOTALED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT DID NOT RESPOND. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 7,400.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10817423January 2, 2016
UNKNOWN OR OTHER
THE AIR CONDITIONING CONTINUALLY CYCLES OFF AND ON AND DOES NOT BLOW OUT COLD. HAPPENS IN ALL PHASES OF DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762897September 10, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2015 CHEVROLET TRAX. WHILE AT A STOP ON A SLIGHT INCLINE, THE VEHICLE ROLLED BACK. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE REMEDY WAS UNABLE TO BE PROVIDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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