Chevrolet Trax Complaints

1,001 consumer complaints on file.

#11206462May 9, 2019
VISIBILITY/WIPER
CAR WAS PARKED, IDLING, AND SUDDENLY THE DRIVERS SIDE WINDOW SHATTERED INTO MANY PIECES. SOME DROPPING INTO DOOR BUT MOSTLY WINDOW STAYED INTACT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205985May 7, 2019
STEERING
TL* THE CONTACT OWNS A 2019 CHEVROLET TRAX. THE CONTACT STATED THAT THE STEERING WHEEL VIBRATED WHILE DRIVING BETWEEN 40-60 MPH. ALSO, THE VEHICLE WOBBLED AND HESITATED. THE CONTACT STRUGGLED WITH THE STEERING WHEEL, BUT MANAGED TO REGAIN CONTROL TO CONTINUE DRIVING. THE VEHICLE WAS TAKEN TO NEW SMYRNA BEACH CHEVROLET (2375 FL-44, NEW SMYRNA BEACH, FL 32168, (386) 427-1313) TO BE DIAGNOSED, BUT THE TEST COULD NOT READ THE CODES. THE VEHICLE WAS NOT REPAIRED. THE DEALER STATED THAT THE DEALER TRIED TO KEEP AND SELL THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204934May 1, 2019
SUSPENSION
TL* THE CONTACT OWNS A 2019 CHEVROLET TRAX. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION). SUMMIT CHEVROLET BUICK GMC (318 GRANT AVE, AUBURN, NY 13021, (315) 258-2000) AND THE MANUFACTURER STATED THAT THE PART WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205049May 1, 2019
SUSPENSION
TL* THE CONTACT OWNS A 2018 CHEVROLET TRAX. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT STATED THAT THE ONSTAR SYSTEM INFORMED HER THAT THE VEHICLE HAD A RECALL. THE CONTACT SPOKE WITH MATTHEWS'HARFREAVES CHEVROLET (2000 TWELVE MILE ROAD, ROYAL OAK, MI, 48067, (248) 658-8649) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE MANUFACTURER STATED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THE CONTACT NOTICED THAT THE STEERING WHEEL WAS PULLING TO THE RIGHT. THE APPROXIMATE FAILURE MILEAGE WAS 7,600. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204828April 30, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2015 CHEVROLET TRAX. WHILE DRIVING APPROXIMATELY 35 MPH, THE "PASSENGER SIDE AIR BAG OFF" WARNING MESSAGE DISPLAYED. THE VEHICLE WAS TAKEN TO REICHARD CHEVROLET (575 ARLINGTON RD, DAYTON, OH 45309) WHERE IT WAS DIAGNOSED THAT THE SENSOR ON THE PASSENGER SIDE NEEDED REPLACEMENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 36,917.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204421April 29, 2019
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2016 CHEVROLET TRAX. THE CONTACT STATED THAT THE PASSENGER SIDE ROOF MOLDING FRACTURED AFTER A TRIP TO A CAR WASH IN DEC 2018. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO RE-ATTACHED THE MOLDING PIECE WAS TAPED DOWN WITH 3M DOUBLE-SIDED TAPE, BUT THE FAILURE RECURRED TWO TIMES. THE ROOF MOLDING BECAME COMPLETELY DETACHED AFTER THE LAST FAILURE. THE CONTACT CALLED HOSELTON CHEVROLET AT 585-662-2800 (LOCATED AT 909 FAIRPORT RD, EAST ROCHESTER, NY 14445) AND WAS INFORMED THAT THE PART NEEDED TO BE ORDERED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE WARRANTY WAS EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 7,500.*BF*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204257April 28, 2019
AIR BAGS
I HIT A DEER AT 55 MPH ON HIGHWAY DESTROYING THE ENTIRE FRONT END INCLUDING THE RADIATOR. NO AIR BAGS DEPLOYED. POLICE REPORT NUMBER [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11195658April 11, 2019
SEATS, UNKNOWN OR OTHER
I PURCHASED A NEW 2019 CHEVY TRAX AFTER TRADING IN MY 2016 TRAX. I HAD BEEN DRIVING IT FOR ABOUT TWO WEEKS WHEN MY RADIO, TURN SIGNAL, PHONE CALLS AND ONSTAR (NOT SURE ABOUT BACK UP CAMERA) WAS AFFECTED BY SOME GLITCH. THE SOUND WENT AWAY FROM MY TURN SIGNAL, ALL THE RADIO CHANNELS, NO SOUND BUT COULD RECEIVE PHONE CALLS AND TRIED TO CALL ONSTAR PER SALES REP TO DO A DIAGNOSIS BUT THE CALL COULD NOT BE HEARD. THE ONSTAR CALL COULD NOT BE DISCONNECTED. THE EVENTUAL FIX TO THIS WAS I TOOK IT TO THE DEALERSHIP AND THE SALES REP DID A FACTORY RESET IN THE SETTINGS. THIS BROUGHT IT BACK. I HAD A SIMILAR ISSUE IN MY 2016 TRAX THAT BLACKED OUT THE SCREEN COMPLETELY AND TOOK AWAY ANY SOUND FROM IT AND MY SIGNAL. IT EVENTUALLY CAME BACK AFTER A SHOP PLAYED AROUND WITH IT. SECOND ISSUE WHICH FELL UNDER A WARRANTY REPAIR WAS THAT I NOTICED NOT LONG AFTER BUYING THAT THERE WAS A HIGH PITCHED SQUEAL COMING FROM MY DRIVERS SEAT WHEN STOPPING AND HITTING BUMPS. I THOUGHT AT FIRST THE SPRINGS NEEDED BREAKING IN. IT ENDED UP BEING THE BOLT AT THE BACK RIGHT OF THE SEAT THAT ATTACHED IT TO THE FLOOR. COME TO FIND OUT IT WAS CROOKED AND COMPLETELY STRIPPED WHICH WAS CAUSING THE SEAT TO BOUNCE AROUND. IT WAS ALSO FOUND OUT DURING REPAIR THAT A SECOND BOLT WAS STARTING TO DO THE SAME THING. THIS WAS A BRAND NEW VEHICLE STRAIGHT FROM THE FACTORY. I WAS TOLD BY THE SERVICE DEPT THAT VEHICLES FROM THE FACTORY AREN'T STATE INSPECTED. THIS SEEMS TO BE AN UNSAFE METHOD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191788March 27, 2019
UNKNOWN OR OTHER
PURCHASED A 2018 CHEVY TRAX ON FEBRUARY 16, 2019. IT HAS BEEN AT THE DEALERSHIP TWICE, CURRENTLY, TO FIX AN ISSUE OF HAVING NO HEAT. GETTING READY TO SEND IT BACK TO THE DEALERSHIP AGAIN TO TRY AND FIX THE ISSUE OF NO HEAT. VEHICLE WAS LEFT RUNNING IN THE DRIVE WAY TO HEAT UP AND DRIVEN MORE THAN 20 MILES WHILE WAITING FOR THE HEAT TO START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185954March 11, 2019
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM, STEERING
CHEVY SUCKS. BOUGHT MY 2016 CHEVY TRAX IN SEPTEMBER 2015. IT'S BEEN WELL MAINTAINED. AT THE 59,000 MILE MARK, THE STEERING WHEEL LOCKS UP AND THE ENGINE POWERS DOWN WITH NO WARNING, ESC LIGHTS COMES ON AND THE CAR LOSES ACCELERATION. TOOK IT TO 1 DEALER WHO KEEPS IT FOR 4 WEEKS WHEN THEY FIGURE IT'S A MODULE. I BROUGHT IT TO MY REGULAR MECHANIC WHO HAS A RELATIONSHIP WITH ANOTHER CHEVY DEALER SO I COULD SAVE ON LABOR, THEY HAVE IT FOR ANOTHER 4 WEEKS. AND STILL WITH THE SAVINGS, IT COST ME $1120 FOR THIS REPAIR ON TOP OF THE $218 I PAID FOR THE ORIGINAL DIAGNOSTIC. I FINALLY GET THE CAR BACK, HAVE IT FOR A DAY AND IT'S THE SAME PROBLEM! THEY REPLACED THE BATTERY, AND STILL THE PROBLEM IS STILL OCCURRING AND THE DEALER CANNOT FIGURE OUT WHAT IS WRONG. THIS IS CHEVY'S [XXX] PRODUCT! NOTHING IN THE NORMAL WEAR AND TEAR OF CAR OWNERSHIP SHOULD HAVE ME SHELLING OUT ALL THIS MONEY WHEN I BOUGHT IT BRAND NEW AND HAVE HAD IT FOR 3 1/2 YEARS. I'VE MADE 3 CAR PAYMENTS IN THE LAST 90 DAYS AND STILL DON'T HAVE A CAR TO DRIVE. I WILL NEVER BUY A CHEVY AGAIN! PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175490February 25, 2019
ELECTRICAL SYSTEM
2018 CHEVROLET TRAX-LS AWD. CONSUMER WRITES IN REGARD TO MANY SAFETY DEFECTS (STALLING,BATTERY LOSING POWER ,POWER STEERING AND ALL WHEEL SYSTEM ISSUES) WITH VEHICLE. *AS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182397February 25, 2019
AIR BAGS, SEAT BELTS, SEATS
IN PASSENGER FRONT SEAT WHEN SOMEONE IS SITTING THERE THE SEATBELT WILL JUST UNDO ON ITS OWN AT TIMES. ALSO THE PERSON WILL WEIGHT OVER 100LBS AND THE AIR BAG LIGHT INDICATOR WILL GO TO ON AND OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181604February 21, 2019
VISIBILITY/WIPER, UNKNOWN OR OTHER
A THICK FILM APPEARS ON THE WINDSHIELD THROUGHOUT THE CAR AS IF SOMEONE WAS SMOKING CIGARETTES OR SOME TYPE OF SUBSTANCE. THIS FILM SHOWS UP ON THE CAR WINDOWS EVERY 3 DAYS IF YOU DON'T WASH THE WINDOWS IT GETS THICKER. WE HAVE TAKEN THE VEHICLE BACK SEVERAL TIMES AND THEY CAN'T SEEM TO FIND THE CAUSE. ALSO IF YOU DRIVE FOR MORE THAN AN HOUR YOUR EYES WILL START TO BURN AND IT WILL MAKE YOU FEEL SLEEPY. THIS IS NOT SAFE. THE DEALER JUST KEEP WASHING THE WINDOWS. SOMETHING NEEDS TO BE DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176643February 12, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
I WAS DRIVING ON A SUBURBAN ROAD AND MY ENGINE LIGHT, AND STABILITRAK LIGHT CAME ON AND IT WAS SUDDENLY DRIVING AS THOUGH I WAS ON HUGE BOULDERS AND ROCK AND SHAKING AND HAVING A DIFFICULT TIME GASING. I HAD TO GET IT TOWED AND BARELY MADE IT HOME A COUPLE MILES AWAY. THE DEALOR MECHANIC SAID MY CARS DRIVESHAFT BROKE, ONLY AFTER 25K MILES. THEN LESS THAN A YEAR LATER I AM DRIVING ON A FLAT ROAD NORMAL CONDITIONS AND MY ENGINE LIGHT IS ON AND ITS DRIVING ROUGH, HAVING A DIFFICULT TIME GETTING GAS IT FELT LIKE. COME TO FIND OUT THE COIL PACK WAS MISFIRING. THE COIL PACK WAS CORRODED AND BURNT OUT. THE SPARK PLUGS IN TURN WERE NO GOOD. MY CAR WAS LEAKING GAS AND WAS RUNNING ON 3 FUEL INJECTORS AS THE 4TH WAS BROKEN. THIS OCCURRED RIGHT BEFORE OR AT 40K MILES! IT HAS BEEN TO THE MECHANIC SHOP 6 TIMES IN 2 MONTHS. I BOUGHT IT BRAND NEW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171757January 23, 2019
SERVICE BRAKES, ENGINE, SEAT BELTS
FIRST PROBLEM WITH MY TRAX 2017 WAS WHEN MY ELEMENTARY SCHOOL KID PULLED THE SEAT BELT TO SNAP HER BOOSTER SEAT AND IT NEVER ROLLED BACK. STAYS STRETCHED AND DOESN'T RETRACT. I THOUGHT IT WAS NOT A BIG DEAL AND MOVED HER ON THE OTHER SIDE. YESTERDAY I GOT THE ENGINE LIGHT ON AND MY CAR JUST SLOWED DOWN FOR NO REASON. I WAS ALREADY SCARED AND WONDERING IF IT IS SAFE TO DRIVE WITH THE KIDS ON THE BACK BUT WAS ON THE MIDDLE OF THE ROAD WITH NO PLACE TO PULL OVER SO I KEPT GOING BUT MY CAR WOULD NO GO OVER 30MPH. 5 MINUTES LATER IT GOT BETTER.I AM TAKING IT TO THE DEALERSHIP TOMORROW BUT ITS OVER AN HOUR AWAY AND DON'T EVEN KNOW IF I SHOULD DRIVE OR HAVE IT TOWED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171048January 20, 2019
STEERING
BOUGHT CAR 4 DAYS AGO. STEERING PULLED TO LEFT. WAS ASSURED IT JUST NEEDED ALIGNMENT. NEXT DAY, DEALERSHIP DID A BOTCHED ALIGNMENT (GOT SECOND OPTION AND RE-DO AT BELLE TIRE, PROVING MY SUSPICIONS). ISSUE STILL HAPPENING. CAR PULLS TO THE RIGHT' AND I FEEL LIKE I AM IN A DEATHTRAP. IT FEELS VERY UNSAFE TO DRIVE BECAUSE NO MATTER WHAT I DO IT CONTINUALLY WANTS TO PULL TO THE RIGHT. STEERING WHEEL STIFF TURNING LEFT AND LOOSE ON RIGHT. MUST KEEP STEERING WHEEL STRAIGHT EVEN WHEN ON CURVED ROADS THAT TURN LEFTWARD. I AM AFRAID THAT THIS CAR WAS A DEALER LOANER AND SOMEBODY GOT INTO AN ACCIDENT. THE MECHANICS AT BELLE TIRE SAID THEY THINK IT IS A RACK AND PINION PROBLEM. I DO NOT FEEL SAFE DRIVING MY CHILDREN IN THIS CAR BECAUSE I AM CERTAIN THAT I AM GOING TO CRASH INTO A TELEPHONE POLE IF I TAKE MY HANDS OFF THE STEERING WELL EVEN FOR A SECOND. IT'S AWFUL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162004December 17, 2018
VEHICLE SPEED CONTROL
CRUISE CONTROL SETTING DOES NOT DISPLAY THE SPEED YOU'RE SETTING IT TO, AND ALSO REGISTERS AN INCORRECT SPEED AT TIMES. THERE HAVE BEEN 2-3 TIMES NOW THAT I HAVE TRIED TO SET MY CRUISE CONTROL (CLICKING SET WHILE GOING A CERTAIN SPEED, THE LIGHT TURNS GREEN BUT MY VEHICLE BEGAN TO INCREASE RAPIDLY. I COULDN'T FIGURE OUT WHAT SPEED I HAD IT SET TO, AND MY FOOT WAS NOT ON THE ACCELERATOR, SO THERE IS NO CONFUSION AS TO WHY IT WAS SPEEDING UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161069December 13, 2018
WHEELS
THE FEATURE ON THE CAR THAT NOTIFIES YOU THAT THE TIRE PRESSURE SENSOR IS FAILING MAY NOT BE WORKING. CURRENTLY MY TIRE PRESSURE ON MY DASHBOARD IS REPORTING THAT THE PSI ON MY RIGHT REAR TIRE IS 19 PSI. HOWEVER WHEN I PUT AN AIR GAGE TO THE TIRE ITS READING 34 OR 35 PSI. I HAVE TAKEN IT TO A TIRE SHOP SO THAT THEY CAN PUT MORE AIR AND THEY ALSO STATE THE PRESSURE IS FINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161152December 13, 2018
STEERING:COLUMN
TL* THE CONTACT OWNS A 2015 CHEVROLET TRAX. WHILE DRIVING 20 MPH AND ATTEMPTING TO MAKE A LEFT TURN, THE STEERING WHEEL SEIZED WITHOUT WARNING. AS A RESULT, THE DRIVER STRUCK A CURB. WHEN THE CONTACT TURNED OFF AND RESTARTED THE ENGINE, THE VEHICLE DROVE NORMALLY. THE VEHICLE WAS TAKEN TO RYAN CHEVROLET (LOCATED AT 1800 SOUTH BROADWAY, MINOT, ND 58701, (701) 852-3571) WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V146000 (STEERING). THE MANUFACTURER PROVIDED CASE NUMBER: 346514S38. THE APPROXIMATE FAILURE MILEAGE WAS 18,101.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161206December 13, 2018
STEERING
TL* THE CONTACT OWNS A 2015 CHEVROLET TRAX. THE CONTACT STATED THAT THE ELECTRIC POWER STEERING FAILED TO FUNCTION AND THE STEERING WHEEL VIBRATED ABNORMALLY. NHTSA CAMPAIGN NUMBER: 15V146000 (STEERING) WAS REFERENCED. THE DEALER (CENTRAL CHEVROLET, 3207 STADIUM BLVD, JONESBORO, AR 72404, (870) 394-5007) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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