Chevrolet Trax Complaints

1,001 consumer complaints on file.

#11339888July 17, 2020
VISIBILITY:GLASS, SIDE/REAR
TL* THE CONTACT OWNS A 2017 CHEVROLET TRAX. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE CONTACT HEARD A POPPING SOUND AND DISCOVERED THAT THE REAR DRIVER SIDE WINDOW HAD SHATTERED. THE GLASS WINDOW WAS REPLACED BY AN INDEPENDENT MECHANIC. LATER, THE PASSENGER'S SIDE WINDOW ALSO SHATTERED. THE CONTACT STATED THAT BOTH WINDOWS SHATTERED WITHOUT IMPACT. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER STAR CHEVROLET LOCATED AT 5200 US-30, GREENSBURG, PA 15601 WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 15,000. *BF*JB *BF *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339737July 16, 2020
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
TL* THE CONTACT OWNS A 2020 CHEVROLET TRAX. THE CONTACT STATED THAT THE PASSENGER'S OCCUPANT DETECTION SYSTEM FAILED TO DETECT A PASSENGER SEATED IN THE FRONT PASSENGER'S SEAT. THE VEHICLE WAS TAKEN TO EAST HILLS CHEVROLET OF DOUGLASTON (240-02 NORTHERN BLVD, QUEENS, NY 11362) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE SENSOR WAS INSTALLED TO MANUFACTURER'S SPECIFICATIONS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 518.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338795July 11, 2020
FUEL/PROPULSION SYSTEM
CHECK ENGINE LIGHT ON. VEHICLE HESITATE AND SHUDDER WHEN WHEN DRIVING AND IDLING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338622July 10, 2020
AIR BAGS
I WAS DRIVING SPEED LIMIT, CAR IN FRONT OF ME STOPPED WITHOUT ENOUGH NOTICE AND I HIT THE VEHICLE IN FRONT OF ME. DRIVER'S AIRBAG DEPLOYED WITH A LOUD POP AND A CLOUD OF SMOKE POURED OUT FROM THE AIRBAG. MY LEFT FOREARM WAS BURNING AND WHEN I LOOKED AT MY ARM I WATCHED MY SKIN BLISTER WHILE THE SKIN PEELED AWAY. 2ND DEGREE BURN WAS TREATED AT LOCAL URGENT CARE. THE CAR I WAS DRIVING IS A COMPANY VEHICLE OWNED BY MY EMPLOYER.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11337793July 6, 2020
STRUCTURE:BODY, ELECTRICAL SYSTEM
VEHICLE WAS PURCHASED NEW. IN LESS THAN 3 YEARS THE PAINT ON THE HOOD HAD A LARGE PATCH OF PAINT FLAKED OFF TO THE METAL. I WAS TOLD IT WAS NOT COVERED BY WARRANTY. WITHIN THE LAST YEAR, THERE ARE MORE PLACES ON THE HOOD AND NOW A LARGER PATCH OF PAINT ON THE TRUNK THAT HAS BUBBLED AND /OR STARTED PEELING OFF. THE VEHICLE HAS ONLY BEEN WASHED BY HAND WITH A HOUSEHOLD HOSE AND GENTLE CLEANER MADE FOR CARS. AS A MATTER OF FACT, THE ORIGINAL PAINT PEEL RESULTED FROM TRY TO RINSE THE VEHICLE WITH PLAIN WATER. DUE TO ALL OF THIS WE ARE GOING TO HAVE THE WHOLE VEHICLE REPAINTED AT LESS THAN 4 YEARS OF OWNERSHIP . THER IS ALSO AN UNDIAGNOSED ELECTRICAL ISSUE. THE RADIO AND PHONE CONTROLS ON THE STEERING WHEEL ARE NOT FUNCTIONAL AND WE ARE UNABLE CONNECT ANY DEVICES USING BLUETOOTH. ALSO TEMPERATURE MEASUREMENT IS MISSING FROM THE DISPLAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327682June 8, 2020
ENGINE
MY CAR LOSES POWER AND WILL NOT ACCELERATE UP HILLS. CHECK ENGINE LIGHT COMES ON. I TOOK IT TO A SHOP AND WAS TOLD THERE IS A RECALL ON THE VEHICLE FOR THIS. LOSS OF POWER ON THE FREEWAY WHILE PASSING A SLOW MOVING TRUCK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326850June 1, 2020
STRUCTURE
2017 CHEVROLET TRAX. CONSUMER WRITES IN REGARDS TO FAILED WELDED JOINTS SAFETY RECALL. *LD THE CONSUMER STATED THE VEHICLE WAS INVOLVED IN A ROLL OVER CRASH DUE TO THE FAILED PARTS. THE VEHICLE HAD A RECALL REPAIR NOTICE FOR THE FAILED PARTS. THE PARTS WERE NOT AVAILABLE TO COMPLETE THE RECALL REPAIR. *JS *JS - (RECALL RELATED INCIDENT) TS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11324321May 12, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, STEERING
WHILE DRIVING THE SERVICE STABILITRAK LIGHT GOES ON, THE ENGINE WILL GO FROM WHATEVER SPEED I AM GOING THEN LOSE ACCELERATION COMPLETELY AND AUTOMATICALLY JUMP BACK UP TO THE SPEED I WAS GOING MAKING THE CAR JOLT AND THE POWER STEERING FREEZES UP FOR NO REASON. ONCE THE POWER STEERING FREEZES THE WARNING LIGHT WILL GO ON. THE VEHICLE HAS BEEN IN THE SHOP 3 TIMES FOR THIS ISSUE(11/27/19 12/14/19 & 4/23/20). THE CAR IS STILL AT THE DEALERSHIP AND THEY CANT SEEM TO FIGURE OUT THE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324326May 12, 2020
SUSPENSION
TL* THE CONTACT OWNED A 2015 CHEVROLET TRAX. THE CONTACT STATED THAT HER DAUGHTER WHO WAS DRIVING AT NIGHT AND GOT TO A DETOUR, AND MADE A TURN, DRIVING DOWN HILL. THE CONTACT STATED THAT BASED ON THE POLICE REPORT, THE DRIVER STOPPED, ATTEMPTING TO AVOID DRIVING OFF THE ROAD, SHE TRIED TO PULL THE VEHICLE BACK TO THE MIDDLE OF THE ROAD, IT APPEARED THAT THE VEHICLE DID NOT TURN TO THE INTENDED DIRECTION AND CAUSED THE VEHICLE TO CRASH INTO A TREE, RESULTING IN A FATALITY. THE DRIVER, A 26-YEAR-OLD, WAS THROWN OUT OF THE VEHICLE. THE VEHICLE ROLLED OVER HER AND INTO AN OPEN FIELD. THE AIR BAGS DEPLOYED. THERE WAS NO KNOWN WARNING INDICATORS. THE CONTACT STATED THAT ACCORDING TO THE POLICE REPORT, THE FRONT DRIVER'S SIDE SEAT BELT WAS TWISTED AND UNLATCHED. THE VEHICLE WAS TOTALED AND TOWED TO A POLICE IMPOUND LOT. THE VEHICLE WAS LATER TOWED AWAY BY THE INSURANCE COMPANY. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V652000 (SUSPENSION). THE DEALER WAS NOT CALLED. THE CONTACT CALLED THE MANUFACTURER WHO TOOK HER INFORMATION AND STATED THAT SOMEONE WOULD CALL BACK. THE CONTACT WAS CALLED BACK BUT WAS UNAVAILABLE. THE MANUFACTURER WAS NOT CALLED BACK. THE FAILURE MILEAGE WAS APPROXIMATELY 62,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
1
#11323090May 3, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, FUEL/PROPULSION SYSTEM
THE FIRST MAJOR REPAIR I HAD WITH MY VEHICLE HAPPENED SHORTLY AFTER I SERVICED IT FOR IT'S REGULAR OIL CHANGE AT THE END OF 2018. I NOTICE MY AC WAS GOING IN AND OUT AND I CHECKED MY COOLANT, THE RESERVOIR WAS EMPTY. WHEN I MADE AN APPOINTMENT AT THE SERVICE DEPARTMENT THEY DISCOVERED A LEAK UNDER NEATH THE TURBO. IN 2019 A VALVE WAS REPLACED THAT WAS STICKING AS "COURTESY" AT ONE OF MY OIL CHANGES. THIS YEAR MY VEHICLE STALLED OUT ON ME AT THE GAS STATION. I TURNED OFF MY VEHICLE TO PUMP GAS AND IT WOULDN'T TURN BACK OVER. WHEN I FINALLY GOT IT TO START AGAIN IT WAS JERKING VERY HARD EVEN WHILE IDLING. IT WAS DIFFICULT TO GET MY VEHICLE RUNNING AGAIN. I GOT IT TO THE DEALERSHIP AND THEY REPLACED THE PURGE VALVE AND I PAID FOR AN INDUCTION SERVICE SINCE MY VEHICLE IS SLOWLY APPROACHING 50K. AFTER A COUPLE DAYS OF HAVING MY VEHICLE BACK I NOTICED MY VEHICLE IS STILL SHIFTING VERY HARD AND IS ESPECIALLY NOTICABLE IN 30-50MPH RANGE, I DROP MY VEHICLE BACK OFF AT THE DEALERSHIP 05/02/2020. THE CHECK ENGINE LIGHT IS NOT ON IT BUT, HEY'RE GETTING A READING THAT THERE IS A PROBLEM WITH THE STABILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318859March 20, 2020
STEERING, SUSPENSION
ID NUMBER 19V312
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318187March 16, 2020
ENGINE
I NOTICED THAT MY EXHAUST SMELLED STRONGLY OF HYDROCARBONS SO I EXAMINED AND PHOTOGRAPHED THE DIP STICK AND THE CRANK CASE OIL WAS A DARK BROWN AND SMELLED OF GASOLINE. THE TRAX HAS 3245 MILES ON THE ODOMETER AND MAY HAVE HAD WASTE OIL DUMPED IN IT WHILE MY WIFE AND I WERE ASLEEP IN OUR HOME WITH A GAS PORT.. THERE ARE SIGNS ON THE LOCAL HIGHWAYS OF ENGINE FAILURE SPEWING OIL ON THE ASPHALT AND WEAKENING THE NEWLY PAVED ROADS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317883March 13, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2019 CHEVROLET TRAX. THE CONTACT STATED THAT WHILE TRAVELING AT AN UNKNOWN HIGH RATE OF SPEED, THE BRAKES FAILED TO OPERATE AS NEEDED WITHOUT WARNING. THE CONTACT CRASHED INTO ANOTHER VEHICLE DUE TO COMPLETE BRAKE FAILURE. THE AIR BAGS DEPLOYED UPON IMPACT. THE CONTACT SUSTAINED INJURIES TO HER RIGHT HAND AND HER SON SUFFERED A SEVERE HEADACHE AND BRUISED LEG. THE CONTACT NOR HER SON SOUGHT MEDICAL ATTENTION. THE CONTACT STATED INHALED ON KNOWN FUMES OR SMOKE. THE OTHER DRIVER DID NOT SUSTAIN ANY INJURIES. THE CONTACT WAS UNSURE IF A POLICE REPORT WAS FILED. THE CONTACT'S VEHICLE WAS TOWED TO AN INDEPENDENT COLLISION CENTER AND WAS DESTROYED. THE DEALER NOR THE MANUFACTURER HAVE BEEN NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11317802March 12, 2020
SERVICE BRAKES, SUSPENSION
I WAS TRAVELING IN MY CAR ON THE FREEWAY. TRAFFIC CAME TO A DECELERATION VERY QUICKLY AND SUDDENLY. I WAS ABLE TO SLOW DOWN IN TIME TO AVOID THE CAR IN FRONT OF ME, HOWEVER I WAS STRUCK FROM BEHIND. THE DRIVER BEHIND ME MUST HAVE SWERVED ALSO TO TRY TO AVOID HITTING ME DIRECTLY FROM BEHIND. SHE HIT MY REAR DRIVER SIDE. THIS ACTION CAUSED MY CONTROL ARM, STRUT TOWER, ROTOR, WHEEL AND ALL OTHER ASSOCIATED PARTS TO DETACH FROM THE VEHICLE. THIS ALSO CONSEQUENTIALLY CAUSED THE BRAKE HOSE TO BE RIPPED FROM THE ASSEMBLY RESULTING IN POOR BRAKE PRESSURE. I WAS ABLE TO PULL TO THE SHOULDER WITH HYDRAULIC BRAKES ALONG WITH THE USE OF MY EMERGENCY BRAKE. VERY MINOR INJURIES WERE SUSTAINED FROM THIS INCIDENT, HOWEVER, THE SITUATION COULD HAVE RESULTED IN SEVERE INJURY OR DEATH. I HAVE NOT EXISTING RECALLS FOR THE PARTS THAT FAILED, HOWEVER, THERE IS A RECALL ON THE FRONT CONTROL ARMS ON THIS VEHICLE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11316887March 8, 2020
STRUCTURE:BODY
MY PAINT STARTED PEELING OFF THE REAR OF MY CAR. I'VE TAKEN MY CAR TO DIFFERENT DEALERS AND HAVE BEEN TOLD THAT THERE'S NOTHING THAT CAN'T BE DONE BC I'M OUT OF WARRANTY. THERE ARE SEVERAL CARS THAT I'VE SEEN IN MY COMMUNITY SAME COLOR, (BLUE) SAME LOCATION WHERE THE PAINT IS PEELING OFF THERE CAR AS WELL. THE PAINT JOB ITSELF IS GOING TO 5,000 DOLLARS. IT'S NOT MY FAULT BUT SEEMS AS IF THE BLUE CHEVROLET TRAX PAINT NEEDS TO BE RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311922February 27, 2020
SERVICE BRAKES, UNKNOWN OR OTHER
IN THE 2ND MAINTENANCE OF THE VEHICLE AT THE AUTHORIZED DEALER THEY INFORMED ME OF A RECALL ON THE FRONT TRAIN, AFTER THIS THE VEHICLE HAS PRESENTED DIFFERENT INCIDENTS, FROM DIFFERENT SOUNDS TO HIGHER FUEL CONSUMPTION, IT DOES NOT RESPOND IN THE SAME WAY WHEN ACCELERATING, THE GUIDE VIBRATES AND IT DOESN'T STOP THE SAME.THIS HAPPENS ON ANY TYPE OF PAVEMENT. CURRENTLY THE VEHICLE HAS 8,500 KILOMETERS AND THE SITUATION HAS NOT BEEN RESOLVED AND IS THE THIRD VISIT TO THE WORKSHOP AFTER WHAT HAPPENED. HELP ME PLEASE I DON'T FEEL SAFE IN THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311655February 26, 2020
STEERING
POWER STEERING LOCKS WHEN CAR IS PARKED AND TEMPERATURE DROPS BELOW 30 DEGREES. CAR HAS TO BE WARMED UP FOR ABOUT 20 MINUTES AND THEN WHEN THE STEERING RELEASES THERE IS A VERY LOUD RUBBING NOISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311164February 24, 2020
UNKNOWN OR OTHER
I HAVE HAD MY 2019 TRAX FOR A LITTLE OVER A YEAR NOW AND I HAVE HAD NOTHING BUT PROBLEMS WITH THE RADIO THE RADIO IN MY CAR HAS STOPPED WORKING AT LEAST 8 OR 9 TIMES (WHEN I AM DRIVING AND WHEN I AM PARKED. WHEN I BRING IT TO THE DEALER THEY SAY THEY CANNOT FIND ANYTHING WRONG WITH IT UNLESS IT DOES IT FOR THEM. IT GOES OUT WHILE I AM DRIVING ALL THE TIME FOR 5 TO 10 MINUTES AT A TIME AND TODAY WHEN I WENT TO START IT THE WHOLE DISPLAY SCREEN WAS GRAY AND THEN IT WENT TO BLACK. I COULD HEAR THE STATIONS BUT I HAD NO DISPLAY FOR AT LEAST A 1/2 AN HOUR. I AM REALLY NOT HAPPY WITH THIS PROBLEM AND BECAUSE IT DOES NOT DO IT WHEN I BRING IT TO THE DEALER IT DOES NOT HAPPENED. I AM VERY UNHAPPY WITH THIS PROBLEM AND I DO NOT KNOW IF I WILL BY ANOTHER CHEVROLET AGAIN. I HAVE CONTACTED CHEVROLET DIRECT AND THEY TELL ME THEY CAN'T DO ANYTHING ABOUT IT UNTIL IT HAPPENS FOR THEM. BAD BUSINESS IF YOU ASK ME!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309644February 17, 2020
AIR BAGS
I HAD A 2016 CHEVROLET TRAX AND I HAD A ACCIDENT AND IT WAS TO THE FRONT OF MY TRAX AND THE INSURANCE TOTALED IT BUT THE AIR BAGS DID NOT DEPLOYED. 2016 CHEVROLET TRAX THE VIN # [XXX] I WAS JUST SEEING IF THEY WERE A DEFECTIVE AIR BAGS IN THE CAR . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11307775February 7, 2020
SEAT BELTS
THE REAR SEAT BELTS HAVE BEEN REPLACED SEVERAL TIMES BECAUSE THEY HAVE FAILED TO RETRACT. THE VEHICLE HAS A LITTLE OVER 50,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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