Chevrolet Trax Complaints

1,001 consumer complaints on file.

#11282484November 26, 2019
ENGINE
CHECK ENGINE LIGHT CAME ON WHEN I CRANKED THE CAR UP. WENT TO HAVE IT CHECKED AND AT FIRST IT WAS A BAD O2 SENSOR. THAT WAS FIXED AND TWO DAYS LATER THE CHECK ENGINE LIGHT WAS BACK ON, TOOK IT BACK IN AND NOW I HAVE TO REPLACE THE AIR INTAKE SYSTEM ON A VEHICLE WITH RIGHT AT 27,000 MILES ON IT. BOTH TIMES, I KEEP GETTING DIAGNOSTIC ALERTS FROM ONSTAR TELLING ME TO CHECK THE ANTILOCK BRAKING SYSTEM AND THE STABILITRAK CONTROL SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282266November 25, 2019
SUSPENSION
I LEASED A 2019 CHEVY TRAX IN JAN ON THIS YEAR, HAD ABOUT 8,000 MILES ON IT LAST MONTH WHEN THE LOWER CONTROL ARM FAILED WHILE MY WIFE WAS DRIVING IT. THERE IS RECALL FOR PREVIOUS YEARS BUT NOT MY VEHICLE FOR THE LOWER CONTROL ARM. LONG STORY SHORT, I FILED AN INQUIRY CASE WITH GM TO WHICH THEY SAID THE ACCIDENT CAUSED THE FAILURE. IN MY OPINION, THE FAILURE CAUSED THE ACCIDENT AND THANK GOD SHE WAS JUST ACCELERATING AT 3 OR 4 MPH FROM A STOP LIGHT WHEN THE FAILURE OCCURRED. I AM ATTEMPTING TO GET THIS APPEALED BUT HAVING A HARD TIME, THEY SAID TO GET THE RESULTS OF THEIR INQUIRY I NEEDED TO GET A COURT ORDER.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11281986November 24, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
ON 11/23/19 I'M JUST LEAVING HOME EARLY ON SATURDAY MORNING AND ON TIMAQUANA RD WHILE I WAS DRIVING MY 2016 TRAX LOCKED UP ON ME AND MY CHEVROLET TRAX MOTOR JUST STOPPED IN THE MIDDLE OF THE ROAD , THIS COULD HAVE BEEN FATAL AND THANK GOD I DIDN'T GET CRUSHED IN THE MIDDLE OF TRAFFIC. ALL THE LIGHTS CAME ON AS IF IT WAS ELECTRIC PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281847November 22, 2019
UNKNOWN OR OTHER
WHEN I GET ON HIGHWAY DOING FASTER SPEED MY CAR IS VERY LOUD INSIDE LIKE A BAD AIR LEAK COMING FROM BACK SOMEWHERE. THIS IS VERY ANNOYING CAN'T USE BLUE TOOTH PHONE BECAUSE YOU CANNOT HEAR TO HAVE A CONVERSATION OR HEAR THE RADIO AT A NORMAL VOLUME BECAUSE IT IS SO LOUD. HAD I KNOWN THIS I WOULD HAVE NEVER BOUGHT THIS VECHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281659November 21, 2019
ENGINE
I HAVE A 2017 CHEVY TRAX WITH A 1.4L TURBO. I HAVE AROUND 82,000 MILES ON IT. LAST WEEK IT STARTED RUNNING ROUGH SO I CHECKED THE OIL AND THERE WAS NONE. AND THEN REALIZED THE INTAKE GASKET WAS COMPLETELY SHOT. BROUGHT IT TO THE DEALER AND THEY FOUND THAT CYLINDER 3 RING WAS SHOT. THAT BEING SAID THEY WANTED 2500 FOR A REBUILD AND WHEN I ASKED IF I WOULD GET SOME ASSISTANCE FROM GM IT CAME DOWN TO I WASN'T A LOYAL CUSTOMER THEY WEREN'T GOING TO HELP. JUST BECAUSE ALL SERVICE WASN'T DONE THERE. AND NOW I HAVE A CAR WITH A BAD MOTOR AT 82K MILES. TO ME THAT SEEMS LIKE A A DEFECTIVE RING FROM WHEN THE MOTOR WAS BUILT. THEY SAY NO OF COURSE. I'M VERY IN SATISFIED AND IN AWE ON THIS SITUATION. I WILL NEVER PURCHASE ANOTHER VEHICLE FROM CHEVY AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280285November 15, 2019
ENGINE, POWER TRAIN
NOTICED COOLANT RESERVOIR WAS EMPTY. PUT IT IN THE SHOP AND IT IS THE TURBO THAT CHEVY MANUFACTURES WITH THE ENGINE. IT IS LEAKING. THE VEHICLE IS ONLY A 2015 WITH 34,000 MILES, THE TURBO SHOULD NOT BE LEAKING ALREADY. IT DOES NEED TO BE REPLACED. I HAVE GOTTEN ALL THE MAINTENANCE DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280307November 15, 2019
ELECTRICAL SYSTEM, SUSPENSION, WHEELS
THE DASH AND RADIO HAS GONE OUT SINCE PURCHASING THE CAR 9/2018. I CALLED DEALER THEY SAID THEY AWAITING THE UPDATE FROM GMC. YET TODAY THIS HAVE I RECEIVED A UPDATE ON THE COMPUTER IN THE DASH. IT'S BEEN 14 MONTHS. THEY RADIO JUST SHUTS OFF AND WON'T COME BACK ON. I HAVE TAKEN IT TO SERVICE DEPARTMENT BY THE TIME I DROVE THERE THE RADIO CAME BACK ON. I HAD THE CAR SERVICED AND THE ALIGNMENT WAS OUT. NO ONE TOLD ME. I HAD TO LOOK AT THE SERVICE PAPERWORK MYSELF TO FIND THAT THERE WAS A RECALL ON THE CONTROL ARM WELD. I HAD THE RECALL FIXED IN 6/2019. ON 11/4/2019 I WENT TO GET IN MY CAR AND DRIVING AND THE BRAKES FELT LIKE THEY WENT OUT. THEN THE ABS LIGHT CAME ON AND SAID I NEEDED IT SERVICES. THEY DEALER STILL HAVE MY CAR AND IS STATING IT'S A WHEEL SENSOR AND NOT COVERED UNDER WARRANTY. A LIGHT OVER THE LICENSE PLATE BROKE AND I HAD TO HAVE THAT REPLACED. ONCE AGAIN THEY KEEP BLAMING CUSTOMER OR GMC FOR THE PARTS OR DEFECTS. YET MAKE CUSTOMERS PAY. THEY SAY THEY ARE AT THE MERCY OF THE PARTS DEPARTMENT. ALSO THAT I WANTED SERVICE BUT DIDN'T WANT TO PAY FOR IT. SO NOW THEY ARE TRYING TO CHARGE ME $200 STATING IT WAS HIT FROM DEBRIS WHICH MY CAR HADN'T LEFT MY DRIVE WAY IN A MONTH. I THINK THE WHEEL SENSOR MAY HAVE GOTTEN BROKEN WHEN THEY REPAIRS THE CONTROL ARM WELD IN JUNE. BUT ARE TRYING TO BLAME CUSTOMER FOR IT. SO IT'S NOT COVERED UNDER WARRANTY.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279034November 14, 2019
AIR BAGS
2019 CHEVROLET TRAX. CONSUMER WRITES IN REGARDS TO TAKATA AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE DEALER HAS HAD POSSESSION OF THE VEHICLE FOR 103 DAYS. THE MANUFACTURER WAS CONTACTED AND STATED THE PARTS NECESSARY TO COMPLETE THE REPAIR WERE UNAVAILABLE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279792November 13, 2019
SUSPENSION
TL* THE CONTACT OWNED A 2017 CHEVROLET TRAX. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE ROLLED OVER AND CRASHED INTO A TREE. THE VEHICLE LANDED ON ALL FOUR WHEELS. ALL THE AIR BAGS DEPLOYED. THE DRIVER EXITED THE VEHICLE AND BECAME UNCONSCIOUS. IN ADDITION, THE WINDSHIELD WAS FRACTURED AND GLASS WAS SHATTERED INSIDE THE VEHICLE. THE DRIVER WAS FOUND WALKING AROUND THE FOLLOWING DAY BY THE SHERIFF AND RECEIVED MEDICAL ATTENTION ON THE SCENE. THE DRIVER DID NOT HAVE ANY RECOLLECTION OF THE EVENTS THAT OCCURRED. THE DRIVER WENT TO THE HOSPITAL WHERE FURTHER MEDICAL ATTENTION WAS RECEIVED FOR INJURIES AND SCRATCHES TO THE ARMS AND LEGS. A POLICE REPORT WAS FILED. THE VEHICLE WAS DEEMED DESTROYED BY THE INSURANCE COMPANY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 929039. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V652000 (SUSPENSION). THE CONTACT WAS CONCERNED THAT THE RECALL WAS RELATED TO THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS 53,000. *LN ONSTAR RECORD ACCOUNT NUMBER XXXXXXXXX, CASE NUMBER XXXXXXXXX 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB - (RECALL RELATED INCIDENT) TS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11279146November 9, 2019
STRUCTURE:BODY, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
AS I WAS DRIVING ALL THE LIGHTS AND PICTURES STARTED TO FLASH ON THE DASH BOARD. THE CAR WHEEL DIDNT WANT TO TURN AND HOT VERY HARD TO STEER. THE SERVICE ENGINE LIGHT KEEPS FLASHING ON AND OFF. ITS RIDING CRAZY. IT WAS IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279148November 9, 2019
VEHICLE SPEED CONTROL, STEERING
WHEN THE CAR WAS IN MOTION AND I WAS TRYING TO TURN IT WOULD GO. ALL THE LIGHTS CAME ON THE DASH BOARD AND THIS IS NOT THE FIRST TIME IT DID THIS. THIS IS UNSAFE AND HELP IS NEEDED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279051November 8, 2019
UNKNOWN OR OTHER
I OWN A 2019 CHEVOLET TRAX...I HAVE TAKEN IT BACK THREE TIME FOR THE SHREAKING SOUND EVERY TIME I GO IN THE DRIVE WAY AND RIDE ON THE STREET. I TOOK A SALEMAN WITH ME ON THE RIDE AND HE HEARD IT.. BUT WHEN HE TOLD ME TO GO TO THE SERVICE DEPARTMENT THEY CLAIM THEY DIDN'T HERE IT...EVEN WHEN A TECHNICIAN WENT WITH ME HE SAID HE DIDN'T HERE IT BUT I DID...I ASK HIM DO HE WANT TO DRIVE THE CAR, BECAUSE IT WAS COMMING FROM THE DRIVER SIDE, HE DIDN'T WANT TO..WE WENT BACK AND HE TOLD THEM HE DID'T HERE ANYTHING. BUT YET THE SALENAN HEARD IT...THE NOISE GET ON MY NERVE SO I TURN THE RADIO UP NOT TO HERE IT. I TRADED THAT CAR FROM A 2017 RAX TO A 2019 TRAX, I WOULD NOT REALIZE I WOULD HAVE THE SAME PROBLEM..THE 2017 WAS NEW JUST LIKE THE 2019, BUT THEY FOUND OUT ON THE NEW 2017 IT WAS THE STRUTS THAT WAS BAD...I REALLY HATE THAT CAR..THE 2019 WAS VALUE AT 10,000 DOLLAR WHEN I TRIES TO TRADE IT END. AND I OWE 24,000.00. IT HAVE 12,000 MILE ON IT. IT DON'T DRIVE SMOOTH AT ALL. IT SHAKE SOMETIME WHEN I AM ON THE HIGHWAY..I KNOW IT HAVE A RECALL ON IT. BUT OF COURSE THEY SAID MIND WASN'T AFFECTED. BUT THAT NOISE I HEAR IS COMMING FROM THAT PART THEY CHECK ON...I TOLD THE SALEMAN, I GUESS THE NOISE OR WHATEVER I AM HEARING GOT TO GET WORST LIKE THE OTHER TRAX THAT I HAD....BEFORE THEY DO ANYTHING ABOUT IT...IT IS HARD TO TRADE IN BECAUSE I AM UPSIDE DOWN ON IT. THAT TO MUCH OF A DIFFERENT TO. PUT ON ANOTHER CAR...THE CAR IS ALWAY IN MOTION. I AM REALLY SCARE THE CAR IS GOING TO BREAK DOWN ON DRIVER SIDE WHERE I HEAR THE NOISE..IF THE 2017 HAD STRUT PROBLEMS. THIS 2019 MIGHT HAVE THE SAME PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278670November 7, 2019
AIR BAGS, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
RELAY SYSTEM- TRUCK RELAY WENT OUT MULTIPLE TIMES, UNABLE TO OPEN TRUNK. WHEN REPLACED CAUSED ALL RELAYS INCLUDING (AIRBAG, HEADLIGHTS, DASH BOARD, AND TRUNK RELAYS) TO NO LONGER WORK. HAVE HAD MECHANIC REPROGRAM SYSTEM BUT NO LONGER WORKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278251November 5, 2019
SERVICE BRAKES, VEHICLE SPEED CONTROL
VEHICLE ACCELERATED WHEN BRAKES WERE APPLIED COMBING TO A STOP LIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277823November 3, 2019
SERVICE BRAKES, FUEL/PROPULSION SYSTEM, SUSPENSION
FRONT END POPS WHEN I MAKE SHARP TURNS, ENGINE HAS A DISTINCTIVE MISS AND BACK BRAKES DO NOT HOLD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270975October 25, 2019
SUSPENSION
TL* THE CONTACT OWNS A 2017 CHEVROLET TRAX. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V652000 (SUSPENSION). PINKERTON CHEVROLET (925 N ELECTRIC RD, SALEM, VA 24153, (800) 813-5960) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270140October 22, 2019
ENGINE
IN FEBRUARY ON ZERO DEGREE DAY MY 2018 TRAX HAD BLUE SMOKE COMING OUT OF THE TAIL PIPE AND ALMOST STALLED CAR RUNNING. I SAW ANOTHER TRAX THAT SAME DAY WITH BLUE SMOKE COMING OUT OF THE TAIL PIPE. WHEN I WAS AT THE DEALERSHIP THEY WERE RETURNING SOME ONE ELSES TRAX AND IT HAD BLUE SMOKE COMING OUT OF IT. THE TRAX HAS A 1.4 TURBO ENGINE AND GM SEEMS TO HAVE A PROBLEM WITH THE PCV SYSTEM ON THIS ENGINE. GM NEEDS TO COME UP WITH A FIX FOR THIS PROBLEM AND THERE SHOULD BE A RECALL ON THIS. YOU CAN LOOK ON YOUTUBE AND THE MECHANICS THERE ARE AWARE OF THE PROBLEM. THE DEALERSHIPS AND GM SEEM TO NOT HAVE ANY INTEREST IN CORRECTING THIS PROBLEM. THE 1.4 TURBO IS PUT IN MANY GM CARS. I WOULD THINK IF NOTHING ELSE THIS SHOULD BE A POLLUTION CONTROL RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270252October 22, 2019
UNKNOWN OR OTHER
CAN NOT TURN AIR CONDITION FROM COOL AIR TO WARM AIR. FIRST AND SECOND TRIP I WAS TOLD IT WAS THE KNOB. TODAY I AM TOLD IT IS THE AIR VAC SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269853October 21, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
WENT TO DEALERSHIP FOR OIL CHANGE. TOLD TO PULL CAR UP INTO BAY. WHEN TURNING CAR BACK ON THE DASHBOARD LITE UP CLAIMING ISSUE WITH POWER EFFECTING STEERING AND BRAKES. THEY PERFORMED A DIAGNOSTIC TEST AND FOUND NO ISSUE. TOLD ME IF IT HAPPENS AGAIN LET THEM KNOW AND I SHOULD PULL OVER TO THE SIDE OF THE ROAD, WITH MY FLASHERS ON, AND TURN THE CAR OFF WHICH WOULD TRIP IT. I ONLY LEASED THIS CAR IN MARCH 2019 WITH 79 MILES. THERE HAS ALREADY BEEN ONE RECALL ON THIS MAKE AND MODEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268460October 15, 2019
UNKNOWN OR OTHER
I WAS DRIVING DOWN THE STREET, NORMAL SPEED AND THE CAR WAS STALLING ( LIKE A PUTT PUTT). I TOOK THE CAR IN TO CHEVY, THEY HAD IT FOR A COUPLE OF DAYS AND STATED THEY COULD NOT FIGURE OUT WHAT WAS WRONG WITH IT. I PICKED THE CAR UP AND ABOUT 15 MILES OUT, I PUT THE CAR IN REVERSE AND IT CUT OFF. I THEN PUT THE CAR IN PARK, IT CUT OFF, I DID THAT ABOUT 5 TIMES. I CALLED TO HAVE THEM TOW IT. THE DEALERSHIP STATED IT CUT OFF ON THEM THE NEXT DAY BUT AFTER 65 DAYS AND LESS THAN 200 MILES LATER THEY COULDN'T FIGURE OUT WHAT WAS WRONG WITH IT. THEY RETURNED THE CAR TO ME AND A WEEK LATER 10/15/2019 ITS BACK TO THE PUTT PUTT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Trax