Chevrolet Trax Complaints

1,001 consumer complaints on file.

#11501972January 16, 2023
POWER TRAIN
I was driving on the freeway at a speed of approx 70 mph when my check engine light came on with a noticeable decrease in engine power. I took my car to an auto parts store to have the code read and was told it was P0299, which indicates a turbo underboost condition. Upon doing further research and finding other Chevy Trax owner forums, I found that this is a common issue in colder weather, and service bulletin 16-NA-405 has been released several years in a row by General Motors which states that in North America, "some customers may comment that when driving in extremely cold weather conditions (0*F or less), their vehicle experiences one or several of the following conditions: ...hesitation on acceleration, malfunction indicator lamp illuminated, stalling condition, and loss of power". I have experienced several of these conditions. The service bulletin also states that there is a Special Coverage for vehicles with this issue, so I took my Trax to a local Chevy dealer. There, I was told that 5 other Chevy Traxes had been in for similar issues in that week (there had been a winter storm and temperatures below 0). However, I was told that despite this being a known issue among my year, make, and model, that I would have to pay over $2300 for repairs, even though there several special bulletins and coverages that state this is an ongoing, known issue with my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500871January 9, 2023
ENGINE
12/30/2022 - Check engine light came on. Vehicle struggled to accelerate. No openings available at the mechanics due to holiday. This vehicle is being used for business and travels frequently. 01/03/2023 - Mechanic diagnosed during my scheduled oil change. Check engine light - PO299 popped up (lack of power to turbo charge) check all vacuum lines and clamps all good. If check engine light comes on recommend taking to dealer. 01/05/2023 - Check engine light and StabiliTrax light came on, vehicle wobbled/shook a lot while driving at an intersection. I attempted to drive safely in traffic as the car shook. Returned to the mechanic and it was diagnosed. Valve cover removed and replaced. 01/08/2023 - Check engine light came on while I was getting ready for a long trip. I pulled my car on the side of the road and called for a ride. At the end of the day, I picked up my car and safely drove home on Sunday evening. 01/09/2023 - Contacted Chevrolet dealer (175 Wiwoole St, Hilo, HI 96720) direct. The next diagnostic testing available is two months out: 03/06/2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500450January 6, 2023
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2021 Chevrolet Trax. The contact stated that while driving approximately 45 mph, the AC unit was distributing hot air. The contact detected white smoke emerging from the engine compartment and the vehicle caught fire. The contact was able to pull over and exit the vehicle without injury. There were no warning indicator lights illuminated. The fire department extinguished the fire. A police report was filed. There was the deployment of air bags. The vehicle was towed to a tow yard. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 7,800.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11500250January 5, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, SUSPENSION
This is the second complaint I have filed, but it is the 3rd time my car has been at the dealership for the same thing. The brakes lock up without warning and the traction control error light and stabilitrak error light come on. This time the transmission didn't go into limp mode it just shut down. The 1st repair, dealership told me that it was a corroded fuse block. I paid to repair that. The day the car was released back to me, it broke down, required towing 3 miles after I left the dealership. I towed it back. They said they couldn't find problem, I told them to drive exact same route, they did, it locked up again. Mechanic then said the master cylinder was binding up on the inside and it was replaced. Six weeks later it failed the same way again, had it towed. Dealership said it was the abs module and a valve, replaced those. They put a rush on it as it was right before Christmas, two days after Christmas it broke down again. It is currently at the dealership, and I was told that they can't figure out what's wrong with it????? Each time it has locked up, I have been in traffic, once doing 70 mph highway, once doing 60 mph highway I managed to pull off but then blocked an on ramp to a bridge on a highway, once going uphill in town at 35 mph. Each time I narrowly missed hitting other people and once almost got run over by a gasoline tanker. In any of these events I could have either died or killed someone else. Each time there was no warning at all, no lights, noises or anything. Even if I get my car back, I will be terrified to drive it. My husband said, and I quote, "I will bleed through my eyes before I buy another Chevy" end quote. My local dealership is doing everything they can, but I am getting frustrated, because sometimes they have a loaner car and sometimes they don't. I work two jobs, since my husband got sick with covid-19 last year and spent 10 days on a ventilator. He can't work like he used to, so I am picking up the slack, please help us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499665January 1, 2023
POWER TRAIN
All wheel drive disabled when car is started, displaying AWD disabled message on startup instrument cluster. Scan for DTC 0121 lost communication with EBCM. RDCM corroded and needs replacing. Common issue with this vehicle but somehow not included with my particular VIN. Ref #17436-02: SPECIAL COVERAGE and REf# A162081280
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499428December 29, 2022
ELECTRICAL SYSTEM
The instrument cluster failed at approximately 21,100 miles in September of 2022. Every indicator lights up but doesn't function. The radio and reverse camera work sometimes but not for long. The part is on back order. The dealer has no idea when it will arrive. When I drive, I don't know my speed and I don't know if my safety systems are working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497129December 12, 2022
ELECTRICAL SYSTEM, STEERING, VEHICLE SPEED CONTROL
2017 Chevrolet Trax mileage 35,703 November 20, 2022 ( second incident)while driving 50 mph on a highway, I lost power steering, acceleration, and dashboard instruments( speedometer & tach) failed. Dashboard message advised of loss of power steering. I was able to drive about one mile before I could safely pull to the side of the road and after stopping the issue resolved itself but check engine light came on but turned off within a 24 hour period. Later found out my son had experienced the same issue with my car one month earlier. December 6 th- Took it to dealer who could not replicate the problem and was unable to provide explanation or solution. This was a frightening safety issue- luckily there was not a lot of traffic when the problem occurred. I am very concerned about driving this car and having this happen again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496413December 7, 2022
WHEELS, SUSPENSION
Ball joint on front drivers side apparently broke...vehicle at a dealership now to determine if the weld is bad or what the issue is. I was simply turning into the driveway when the car came to a sudden stop due to wheel rotating 80*. Tow truck driver stated he had seen this happen with this exact yr and model of Trax. He mentioned a man had his vehicle 1 week and this very same issue had occurred. I did find recalls concerning this make and model however my vehicle did not apply...i would very much like this issue to be investigated to be sure the recall does not need to be amended for additional vehicles. This incident could have been catastrophic if it would have occurred just a few minutes before at regular speed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491998November 2, 2022
SUSPENSION
The contact owns a 2019 Chevrolet Trax. The contact stated while driving at various speeds over bumps, the vehicle emitted squeaky sounds. The contact stated that as she depressed the brake pedal, the vehicle pulled towards to the right and hesitated to respond. The vehicle was taken to the dealer where it was diagnosed that the front driver's side tire tread was lower causing the failure. The dealer replaced the front driver's side tire however, the failure reoccurred several times while driving. The vehicle was taken back to the dealer and to an unknown dealer who informed the contact that the mechanic could not duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that NHTSA Campaign Number: 19V312000 (Suspension) was previously completed on the vehicle. The failure mileage was approximately 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490345October 21, 2022
ENGINE
the turbo leaked into the converter causing the engine to catch fire
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11490182October 20, 2022
ELECTRICAL SYSTEM:IGNITION
The contact owns a 2019 Chevrolet Trax. The contact stated while driving approximately 10 MPH, he stopped at his mailbox and inadvertently left his key fob and keys at the mailbox. The contact stated he was able to drive to run several errands however, after stopping and turning off the vehicle, he realized that he had no key fob. The contact attempted to start the vehicle and saw the message that the key fob was not detected. The contact made a second attempt to start the vehicle, and the vehicle started up. The contact was able to drive the vehicle with no key fob to his residence. The contact retrieved the key fob from his mailbox. The contact stopped and turned off the vehicle and was able to restart normally. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was 35,853.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488909October 12, 2022
STEERING, UNKNOWN OR OTHER
My vehicle has been giving me such a HEADACHE! I purchased the TRAX in (12/2021) and it has been in the shop for the same issue multiple times. It went in the shop in JULY and I did not pick my vehicle back up til September (2mths). the problem its having is the power steering keeps locking up and the engine and power steering lights keeps coming on. Once I come to a stop it will not pick up speed its liking I'm just sitting still and when it does start to go its taking a very slow time. I almost been in multiple accidents due to this issue. After spending thousands of dollars on rentals and Chevy service department, the issue still remains. I got the car out the shop in September and took it back a week later for the previous problem and they still cant find what is causing this problem. As I type this my car is back at Chevy service for the same issue its been in there since (10/8/22) and I had to spend more money for a RENTAL. This problem is becoming a burden on me and affecting my job. I require a vehicle for work. I need answer to my problem ASAP or issue me a new CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487478October 2, 2022
ELECTRICAL SYSTEM:IGNITION:INTERLOCK/LOCKOUT
I went to my mailbox in the trailer park where I live and I got my mail and I left my key in the mailbox drove all the way to the gas station without my remote shut my car off pumped gas it said I could not detect remote and it still let me start the car and I was able to drive home and get my key from the mailbox that I left it at
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487130September 29, 2022
ENGINE
This vehicle has turbo problems which can lead to a fire and potentially explosion, there should be a recall in place for this issue.. I have spoke with several people with the same care having the same problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486896September 28, 2022
POWER TRAIN, ENGINE
After having the car for 3 years with only 45000 miles, purchased in 2019 with 7000 miles on it, my car keeps jerking like there is an emission issue. Car takes forever to get up to speed properly when merging onto the interstate. I see there's not s recall for the turbo and the emissions purge valve but I have the notices for special coverages?? When I go to the dealership they say there's nothing they can do without a recall??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486631September 27, 2022
ELECTRICAL SYSTEM, SERVICE BRAKES, POWER TRAIN
My car brakes locked down while I was driving home from work, at 70 mph, posted speed limit. I got it to the dealership, it started out that it was a broken wire, now they tell me I need a new fuse box and it's not covered. My car was purchased in may of 2020 and has 47k miles on it. The repairs have gone from 412.00 dollars, not including the tow bill to 719.00 dollars, not including the tow bill. A fuse box shorting out at two years old, and locking down the brakes is absurd. I work at a trucking company and have 40+ years experience with no tickets or accidents, I don't know how my car didn't flip forward it stopped so hard, it's hard to think about what would have happened to someone with less driving experience than I have trying to control a car in the same instance. Please check on this, if you need to know, my car is now at Don Hall Chevrolet in Ashland KY, ph. 606-618-9616, my car is in their service center.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484756September 16, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, POWER TRAIN
This is the 3rd time this has happened in our vehicle, my second complaint here. I was driving on the interstate at posted limit of 60 when brakes began locking up on me. I got it off to the side of the road, I thought my car was going to flip over the brakes locked down so hard. Service stabilitrak light came on, abs light and traction control light came on. I called the dealership who told me onstar provided the stabilitrak code for it. They told me it would be 160 to have it hooked up to diagnostics, that if it isn't covered by warranty it is a customer assumed cost. My husband replaced the ignition coil and spark plugs thinking that it was the problem, well over 200.00 for parts. The car is now doing the same thing, but I noticed it happened an incline, then realized it happened the 1st and 2nd time on a decline. I am now wondering if the transmission isn't going out at 47,363 odometer miles. The dealership is no help, they have the actual codes but won't provide them or tell me what's wrong. All I know is that for a 25,000 k car, it's dangerous. I am lucky I was able to maintain control of the vehicle on an interstate highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483606September 9, 2022
SERVICE BRAKES
Approximately one week ago, I went to reverse out of my drive way and my brakes were very hard. I was able to stop ok, but it took more effort than normal. That day, while in traffic, the “Service Brake Assist” indicator came on my dashboard. This went away after I went into class and then started my Trax and began driving again. The indicator did not reappear until about two days later. I parked in my driveway and that next morning I reversed out like usual and I had to put every bit of my 158lbs on the brake. I drove very slowly and then tried reversing. The brakes were fine. The next night I was driving home and someone cut me off. I had zero brakes. I had to drive off the road to avoid a collision. I came less than a foot from slamming into the vehicle in front of me. I managed to miss most of the curb but ended up hitting the curb with my right rear tire (a chunk of the tire is now missing). Once the vehicle has been driven for a brief period of time there aren’t severe problems with the brakes (while in reverse). Overall the vehicle has significantly less braking power and requires maximum force from me to completely stop. The “service brake assist” light/indicator comes on sporadically and I have gone to a parts store three separate times for a scan but they say when the indicator is not active it may not trigger a read out. One of the stores said I needed to take it to a dealership but I do not have the money for that as I am a single mother in college. Tonight I parked differently so that I could mow the lawn and when I reversed into the driveway (at an incline), a “hill assist” indicator flashed very briefly. My vehicle currently has 36,859 miles, of which I have personally driven 30,259 miles. All maintenance is done as it should be at proper times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483293September 7, 2022
ELECTRICAL SYSTEM, ENGINE
A/C stopped working suddenly; instrument panel cluster not showing anything- looks like something is shorted out; usb ports hot to touch Diagnosed at Chevy Dealership: A/C hose from condenser to compressor has melted completely, as the hose was lying ON the transmission. Clips to hold hose away from engine parts is missing Instrument panel cluster needs a new circuit board and new USB ports Safety: PA has had the hottest days and I had no A/C Odomoter/tire pressure/oil percentage not readable as instrument panel cluster is not on. Ever
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482915September 5, 2022
AIR BAGS, UNKNOWN OR OTHER
Air bag light is on something about oil
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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