Chevrolet Trax Complaints

1,001 consumer complaints on file.

#11561057December 20, 2023
VISIBILITY/WIPER
This vehicle currently had 48,568 miles at time of repair. Windshield wipers were not working properly. Had the issue diagnosed at RD Banks Chevrolet in Champion, Oh. They determined it to be a windshield wiper motor. Seems too soon to have to replace. It did however, correct the situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561210December 20, 2023
STRUCTURE:BODY, SEATS, VEHICLE SPEED CONTROL
Water has been pooling in the wheel well under trunk of my car undetected due to the covering overlap. Water has been leaking due to the rain from outside in. My back seats were wet, my spare tire was flooded, and a smell has began to set in my car. My cars speed has been slower to increase which can put my response time to dangerous situations slower. I have an appointment on the 10th of January to have my car looked at and I have began a claim with Chevrolet. No warning signs were made present. I had cleaned out a few gallons of water from my trunk last night and again this morning my car was filling up with water due to the rainy season. This website is not letting me upload files.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559794December 12, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2019 Chevrolet Trax. The contact stated while driving approximately 65 MPH, the check engine and engine power reduced warning lights illuminated, and the vehicle lost motive power. The contact stated pulled off the roadway and stopped the vehicle. The contact turned off the vehicle and on several occasions the vehicle regained normal functionality. The contact stated that the failure occurred in cold weather and the failure occurred at various speeds. The contact stated that the failure was intermittent but had become a recurring failure. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the throttle body needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559409December 10, 2023
ENGINE, ELECTRICAL SYSTEM
I have had multiple engine problems with my trax. For starters, shortly after I bought it in 2021 I had to have the radiator replaced, then in Aug or Sept 2022 I had to have the coil pack replaced, the in Oct 2022 the turbo needed to be replaced. Exactly 1 year after replacing the turbo, I had to replace it again in Oct 2023. Now I'm being told that these cars are having problems with Piston rings going out. After repleacing the turbo once again, my car was still acting up. I took it back to the mechanic and they told me my piston rings are shot. Due to this issue, I now need a new motor. I've been told by 3 different Automotive shops that they have replaced several engine in the past 5 months due to the Piston rings and turbo going out in them. My car is a sitting duck. I'm highly mad. To add full to the fire, some of my features are not working due to an electrical issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559054December 7, 2023
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
The check engine light came on showing codes p 146 b,d,e,f The dealership looked at the car and said the purge pump needs replaced and ordered a part that is on back order and won’t be delivered in an undetermined date. We have now lost a considerable amount of gas mileage and the dealership it may be the fuel pump. They say if it is it won’t be covered by warranty. They have said the car is safe to drive on the other issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558804December 6, 2023
SUSPENSION, ELECTRICAL SYSTEM, EQUIPMENT
The contact owns a 2015 Chevrolet Trax. The contact stated that upon entering the vehicle, the vehicle failed to emit an audible chime, indicating that the seat belts had not been fastened. While driving at an undisclosed speed, the contact heard an abnormal clicking sound coming from the front end of the vehicle. The check engine warning light was illuminated. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The vehicle was then taken to an independent mechanic, who diagnosed a failure with the passenger’s side upper control arm. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V652000 (Suspension) and NHTSA Campaign Number: 16V422000 (Electrical System, Equipment) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558283December 4, 2023
STRUCTURE:BODY
The paint on my Blue Chevy Trax flakes off in multiple areas.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557304November 28, 2023
UNKNOWN OR OTHER
My Trax 2018 was leaking a fluid .My mechanic advised me that it was my radiator ,compressor and condenser .My mechanic proceeded to look into this for me and said there was a special coverage to take care of this from GM .But when I took it to Serpitini they said my vin doesn’t match .So I have to pay ifor it yo get fixed .only has 52,159 miles on it. I feel I shouldn’t have to pay for these parts since they were defective ,and my car was made at another plant !!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556919November 27, 2023
EXTERIOR LIGHTING
Auto headlights turn headlights ON in sunshine. Then OFF in daytime shade. (when driving down a tree lined road, lights come on when not under tree shade, then off with every tree shade, gives the appearance I am "flashing" my headlights, same thing with underpasses, etc. Lights work properly at night.) Dealership said they had "no idea" what the problem was and would have to contact GM engineers in Korea. It has been 2 months so far with no information from dealer. I have to try and remember to turn AUTO HEADLIGHTS OFF every time I start the car, which also turns DRL off, a safety issue for certain.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556123November 20, 2023
UNKNOWN OR OTHER
I paid extra for the wireless Android system on my car so i would not be tempted to text while driving and stay hands free as 3,522 people were killed in 2021 by distracted driving. The wireless Android has not worked since I purchased the vehicle on 8/29/2023. The local dealership has identified the radio as the reason and has one on order. The part has been on order since mid-October and there is no expected delivery date. I tried contacting the Chevrolet Resolution Center directly and never received a response. I then contacted the BBB and after the BBB contacted Chevrolet received a response from the Chevrolet Resolution Center. The representative could not provide an expected delivery date and promised to check with the local dealership and keep me updated. I then contacted my state's Attorney General's Office and then sent in a complaint to Chevrolet. A Chevrolet representative contacted me but could not provide any helpful information. That representative informed me the radio was not made by Chevrolet and that Chevrolet has no control over that vendor and had no way to track the order. The rep also stated she would check with the local vendor and provide regular updates as well as give me some Chevrolet award points as an apology. Chevrolet is not taking care of issues with their vehicles. The Trax forum has many entries from owners with similar issues. Given the regularity of ads I see on television and billboards concerning the dangers of distracted driving, and the hands-free laws in effect, I feel passive connections such as wireless Android connections are an enhancement to driving safely. Chevrolet is trying to shift the responsibility to the local dealership even though the local dealership has done everything they have dome to order the part and are following Chevrolet's procedures. Chevrolet is not fixing their issues and neem motivation from a higher authority.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555424November 16, 2023
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
I bought my car in June of 2023 and after about 2 weeks of driving it I noticed when I drove 40-50 miles per hour my car would start to make a loud griding sounding noise... so last Friday November 10 2023 the dealership replaced the noise cancellation modeler and the noise completely stopped... which is great, but now my radio will not connect to any device wirelessly on apple car play... it only connects to the devices through blue-tooth only. we have tried 6 devices of mine, no luck, the dealership tried serval devices and they could not figure it out either... this is a major inconvenience because apple car-play was the main reason I bought the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555422November 16, 2023
UNKNOWN OR OTHER
I bought my car in june of 2023 and after about 2 weeks of driving it i noticed when i drove 40-50 miles per hour my car would start to make a loud griding sounding noise... so last friday November 10 2023 the dealership replaced the noise cancellation moduler and the noise completely stopped... which is great, but now my radio will not connect to any device wirelessly on apple car play... it only connects to the devices through bluetooth only. we have tried 6 devices of mine, no luck, the dealership tried serval devices and they could not figure it out either... this is a major inconvenience because apple carplay was the main reason i bought the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555010November 14, 2023
ELECTRICAL SYSTEM, SEAT BELTS
THE DASHBOARD GOES IN AND OUT WITH THE SCREEN, CAN'T SEE MILEAGE, SPEED, OR ETC CONTROL PANEL. THE SEAT BELT CAME UNLATCHED IN THE PROCESS OF SLOWING DOWN, PERSON WAS SLAMMED INTO THE DASH. NERVOUS TO DRIVE THE CAR WITH SEATBELT DELATCHING NO MESSAGE DUE TO THE DASH BEING OUT, AND NO ALERTS THROUGH ON STAR. DASH LIGHTS GOING OUT FOR ABOUT A MONTH, SEATBELT INCIDENT HAPPENED TWO DAYS AGO, STILL HAVING PROBLEMS WITH THE PASSENGER-SIDE FRONT SEAT BELT. CONTACTED THE DEALERSHIP CANT BE SEEN FOR TWO WEEKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553147November 2, 2023
ELECTRICAL SYSTEM
Driver side power window does not work intermittently
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552636October 30, 2023
UNKNOWN OR OTHER
My Check engine light came on at about 46,000 miles. The mechanic showed me that the oil was burned at looked like chips of metal. He said that the Turbo Charger was cracked also. He replaced everything and flushed the system clean. He video taped the whole repair process. Now, 8,000 miles later, the Check Engine light is back on and the very same problem has repeated itself. I looked on the internet and found HUNDREDS of Blogs with THOUSANDS of Consumers with the same problem. All of them state that the Turbo Charger cracks, leaks into the coolant, over-heats the engine and burns up the oil. They all state that the repair is about $3,000.00. Some are on their 3rd and 4th go-around with this problem. They state that Chevrolet does NOT respond. I, personally, contacted the dealership that sold me my care and reported the problem. I was told that mine was an isolated incident and then they tried to sell me another car. Here is ONLY ONE BLOG with all the consumers' complaints about this ONE MATTER: [XXX] I paid around $35,000.00 for this car at the time of purchase. I paid it off early. You can tell by the low mileage that I do not drive my automobile hard. I keep it well maintained. At 50,000 miles, it cannot be driven until I invest another $3,000.00 in repairs....that I just paid 8,000 miles ago for the the same repeating problem. I need Chevrolet to do one of three things: 1) Resolve the ROOT problem that keeps causing this ongoing problem and fix my car PERMANENTLY of this problem at NO CHARGE; 2) Give me a different model car that has 50,000 miles as an exchange; 3) Refund 2/3 of my money so that I can get a different vehicle. They have left me with no automobile to drive. They act like I am too stupid to understand that the problem lies with them (probably because I am female). They try to convince me to spend yet another 35,000 to 40,000 dollars on a different new car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552688October 30, 2023
UNKNOWN OR OTHER
Unknown. On October 23,2023, at approximately 1:10am, Car was parked and off, received notification that alarm was going off. When I check the vehicle, it was in flames. Boston fire dept extinguished the fire. Police report was made the following morning, October 24,2023. I've contacted GM and I am still awaiting response. Car was a brand new 2024 chevy trax. Geico insurance reported it to be total loss.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11552506October 29, 2023
ENGINE, ELECTRICAL SYSTEM
My 2016 Chevrolet Trax experienced loss of power while driving on the highway. I experienced moments where it would not accelerate. This put myself and other drivers at risk due to the random loss of power. There was no warning there was any issue with the vehicle prior to this event. In addition, I have experienced A/C failure. I have had this inspected and multiple components replaced by a service shop, but it still is not working.The vehicle is available for inspection upon request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551726October 24, 2023
ENGINE, POWER TRAIN, STEERING
FIRST MY ENGINE WENT OUT; REPLACE WITH USED ENGINE $5,000. ONE CV JOINT WENT OUT; REPLACED $1400. DIFFERENTIAL BUSHING WENT OUT; AUTO SHOP SAID HE CAN'T FIND BUSHING; HAS TO REPLACE WHOLE DIFFERENTIAL $3,800. I'M SURE I'LL HAVE TO REPLACE THE OTHER CV JOINTS SOON. THIS CAR HAS 128,000 MILES ON IT. HOW DOES AN ENGINE AND TURBO GETS RUINED? THAT DAMN CAR WAS $21,000. NOW THE REPAIRS ARE ALMOST AS MUCH AS THE STUPID CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551489October 23, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Cable that controls thermostat to temp knob in car broke and gears that run system stripped.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551067October 20, 2023
UNKNOWN OR OTHER
I have had the car for two weeks and now the driver side window has completely stopped working. I can’t roll the window up or down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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