Chevrolet Impala Complaints

10,446 consumer complaints on file.

#10669598January 2, 2015
EXTERIOR LIGHTING
EXTREMELY DISAPPOINTED AND SHOCKED WHILE DRIVING AT NIGHT FOR THE FIRST TIME ON A COUNTRY ROAD IN THIS VEHICLE. THE PROJECTOR BEAM HALOGENS UTTERLY FAIL TO ILLUMINATE THE ROADWAY IN A MANNER ANY COMPETENT DRIVER WOULD CONSIDER TO BE ADEQUATE OR MOST IMPORTANTLY SAFE! DEALER OF COURSE SAYS THIS IS "FACTORY" AND CONSIDERED NORMAL. I HAVE CONCLUDED THAT THIS HEADLIGHT DESIGN IS ADEQUATE FOR MOST URBAN (SEMI LIGHTED) HIGHWAY BUT NECESSARILY DANGEROUS FOR RURAL DRIVERS. I WILL BE ON THE LOOKOUT FOR A NEWLY DESIGNED HEADLAMP OFFERING FROM GM. MY FIX IS TO INTENTIONALLY AIM THE (LOW BEAMS) EXTREMELY LOW AND JUST USE THE (HIGH BEAMS) FULL TIME WHICH AT LEAST ALLOWS ALL THE AVAILABLE LIGHT TO BE UTILIZED WITH NO ILL AFFECT TO ONCOMING DRIVERS SINCE THE BEAM IS SO DIM! OH, ALSO IT SEEMS THERE ARE NO PROVISIONS (ADJUSTABILITY) THAT I CAN SEE FOR SIDE TO SIDE AIMING? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669743January 2, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM) AND WAS REPAIRED. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE STALLED WITHOUT WARNING AND WAS REAR ENDED BY THE VEHICLE IN THE REAR. THE CONTACT STATED THAT THE INSTRUMENT CLUSTER ON THE DASH PANEL ALSO FAILED AFTER THE RECALL REPAIR, WHICH PREVENTED HIM FROM SEEING IF ANY WARNING INDICATORS WERE ILLUMINATED. THE CONTACT SUSTAINED MINOR INJURIES, BUT DID NOT SEEK MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE RESTARTED AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. UPDATED 02/24/15*LJ UPDATED 9/12/2017*CN
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10669438January 1, 2015
POWER TRAIN
FOR THE LAST FEW MONTHS OFF AND ON MY CHEVY IMPALA HAS STARTING JERKING AFTER TAKING OFF EVEN IF I BARELY PRESS THE GAS PEDAL. IT'S LIKE IT'S STUCK IN GEAR WHEN DRIVING NOT SHIFTING BUT THEN IT DRIVES NORMALLY. I ALMOST GOT REAR ENDED BECAUSE AFTER A STOP AT A LIGHT I STARTED TO TAKE OFF BUT IT HESITATED AND JERKED. HAVE BEEN TALKING TO OTHER CHEVY IMPALA OWNERS EVEN SOME OF THE PREVIOUS GENERATIONS AND THE SAME ISSUE HAS OCCURED WITH THEM ALSO. THIS NEEDS TO BE LOOKED INTO YOU PAY GOOD MONEY FOR A VEHICLE YOU EXPECT IT TO PERFORM AS IT'S SUPPOSE TO. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669232December 31, 2014
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
I'VE HAD AN ONGOING ISSUE SINCE THIS SPRING WITH AN ISSUE ON TRACTION CONTROL AND THE DISPLAY REPORTING 'REDUCED ENGINE POWER ". I'VE NOW HAD THE THROTTLE BODY SENSOR AND POWER TRAIN COMPUTER MODULE REPLACED. I'LL BE DRIVING AT A RATE OF SPEED ON THE HIGHWAY OF APX 60MPH AND THEN THESE ERROR MESSAGES APPEAR AND THE CRUISE KICKS OFF. THERE'S HESITATION AS I TRY TO ACCELERATE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669276December 31, 2014
STEERING
TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING T 25 MPH AND MAKING A RIGHT TURN, THERE WAS AN ABNORMAL NOISE COMING FROM UNDERNEATH THE VEHICLE WITHOUT WARNING. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661755December 31, 2014
ELECTRICAL SYSTEM
2010 CHEVROLET IMPALA IGNITION DESIGN ISSUE CW THE CONSUMER STATED THE MODIFICATION WAS DONE IN A TIMELY AND COST-FREE MANNER. HOWEVER, THE SOLUTION DID NOT ADDRESS THE MECHANICAL ISSUE OF THE IGNITION DESIGN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661742December 31, 2014
ELECTRICAL SYSTEM, EQUIPMENT:APPLIANCE:AIR CONDITIONER, VISIBILITY
2004 CHEVROLET IMPALA. CONSUMER HAD CAR FIXED AND RECEIVED NO REIMBURSEMENT. *TA THE CONSUMER REPLACED THE DASH LIGHTS AND THERE WAS AN ISSUE WITH THE AIR CONDITION AND HEAT. . *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669357December 31, 2014
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
TL* THE CONTACT OWNS A 2010 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE FAILED TO ACCELERATE AND JERKED FORWARD AS THE ELECTRONIC STABILITY CONTROL AND ABS WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN INFORMED THAT THE VEHICLE WAS FUNCTIONING AS DESIGNED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669358December 31, 2014
ENGINE
I WAS DRIVING AND ALL OF A SUDDEN MY ENGINE LIGHT CAME ON AND A MESSAGE POPPED ON MY DASH BOARD THAT SAID ENGING POWER REDUCED. THIS IS ABOUT THE 10TH TIME OR MORE THAT THIS HAS HAPPENED TO ME. AFTER GOOGLE SEARCHING THE PROBLEM, THERE ARE HUNDREDS OF PEOPLE HAVING THIS SAME ISSUE WITH THEIR CHEVY IMPALA. THERE NEEDS TO BE A RECALL ON THIS!!! NO ONE SHOULD HAVE TO COME OUT OF THEIR POCKET. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669383December 31, 2014
ENGINE, AIR BAGS
TL* THE CONTACT OWNED A 2007 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 50 MPH ON AN OVERPASS, A TRUCK SWIPED THE SIDE OF THE CONTACT'S VEHICLE. THE VEHICLE STALLED AND THE CONTACT LOST CONTROL. THE VEHICLE CRASHED INTO A GUARDRAIL AND ROLLED OVER FIVE TIMES. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THE CONTACT SUSTAINED INJURIES TO THE LEFT SHOULDER, BRUISED RIBS, HEAD TRAUMA AND NUMBNESS IN THE LOWER BACK. IN ADDITION, THE CONTACT SUSTAINED TORN LIGAMENTS IN THE NECK, LEFT SHOULDER, AND THE LEFT ARM THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,999.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10669430December 31, 2014
EXTERIOR LIGHTING
THE PROBLEM THAT I HAVE WITH MY 2014 IMPALA IS THAT THE HEADLIGHTS DO NOT ILLUMINATE THE ROAD VERY WELL. THE LIGHT BEAM IS NARROW PROJECTING STRAIGHT OUT IN FRONT OF THE CAR. VERY LITTLE ILLUMINATION TO THE SIDES OF THE ROAD. THIS COMPLAINT MAY SOUND TRIVIAL BUT LET ME ASSURE YOU THAT I'M NOT CHEVY BASHING. THIS IMPALA IS A BEAUTIFUL CAR, I LOVE IT EXCEPT FOR THE HEADLIGHTS. THIS IS A REAL PROBLEM FOR ME. IF I HAD TAKEN A TEST DRIVE AT NIGHT I WOULD NOT HAVE PURCHASED THIS CAR. HARD TO TEST DRIVE AT NIGHT IN JULY. I EXPECTED MUCH BETTER LIGHTING ON A CAR LIKE THIS. A HALOGEN BULB IN A WELL DESIGNED AND POISONED FIXTURE WORKS GREAT. I COPIED THE ABOVE FROM A PRIOR COMPLAINT. I REALLY LIKE THE CAR AND THE NEW DESIGN. I WAS LOOKING ON THE INTERNET TO SEE IF I COULD UPGRADE THE HEADLIGHTS( BETTER BULB OR SOMETHING ELSE) BECAUSE I TOO THOUGHT THAT THE LUMINATION OF THE HEADLIGHTS WAS SUB PAR. I FOUND THIS COMPLAINT SITE AND WANTED TO STATE MY DISSATISFACTION ALSO. THANKS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669099December 30, 2014
POWER TRAIN
PULLING OUT OF THE DEALERSHIP LOCATED ON A BUSY STREET AND THE TRANSMISSION WOULDN'T ENGAGE. IT WAS JUST SURGING AND I ALMOST CAUSED A MAJOR ACCIDENT. READING ALL OF THE COMPLAINTS REGARDING THIS SAME PROBLEM REALLY DISTURBS ME. MY SON IN LAW WORKS FOR GM. I ONLY OWN CHEVYS BUT TO THINK THAT YOU WOULD ALLOW THIS OBVIOUS PROBLEM TO GO ON PUTTING MANY PEOPLES LIVES AT RISK MAKES ME RETHINK MY DECISION. I DEMAND THAT THIS BE INVESTIGATED BEFORE SOMEONE GETS KILLED. *TR UPDATED 2/10/2016 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669120December 30, 2014
UNKNOWN OR OTHER
I GOT A SAFETY RECALL NOTICE NUMBER 14V355. I CALLED MY NEAREST CHEVROLET DEALER MIDWAY CHEVROLET AT 2323 W. BELL RD. PHOENIX, ARIZONA ON DECEMBER 10, 2014 @ 2 P.M.. I WAS TOLD SOMEONE WOULD CALL ME BACK TO SCHEDULE A REPAIR APPOINTMENT. I WAITED 3 WEEKS AND GOT NO CALL. DECEMBER 30, 2014 @ 11:30 A.M. I WAS TOLD BY '[XXX]' IN SVC. DEPT. THAT HE WOULD CALL ME BACK IN 15 MIN. I WAITED OVER AN HOUR. I CALLED THEM TO ASK WHY NO CALL BACK. I GOT A RECORDING. I CALLED AGAIN AND TOLD RECEPTIONIST I WANTED TO SPEAK TO SVC. MANAGER. I GOT A RECORDING. MIDWAY CHEVROLET WILL NOT HELP THE RECALL CUSTOMER. MIDWAY CHEVROLET DID NOT CO-OPERATE. I CALLED SANDS CHEVROLET @5418 MW GRAND AVE. GLENDALE, AZ. THEY TRANSFERRED ME IMMEDIATELY TO SVC. DEPT. [XXX] IMMEDIATELY SCHEDULED ME TO COME IN TOMORROW. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR UPDATED 2/4/16*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660616December 30, 2014
ELECTRICAL SYSTEM
2000 CHEVROLET IMPALA. VEHICLE WOULDN'T START. TOOK IT TO SERVICE DEALER AND GOT IT FIXED. RECALL WAS ISSUED FOR SAME REASON. *TA THE KEY, AND TUMBLER WERE REPLACED, AND THE KEY SWITCH WAS RE-PROGRAMMED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669160December 30, 2014
ELECTRICAL SYSTEM, VISIBILITY/WIPER
TURNED ON REAR WINDOW DEFROSTER, SMELT BURNING PLASTIC NEAR PASSENGER SIDE DOOR, FOUND WIRE HARNESS ON PASSENGER SIDE KICK PANEL MELTED AT THE REAR WINDOW DEFROSTER CONNECTION DUE TO HIGH HEAT IN THE CONNECTOR AND IT HAD SCORCHED THE UNDERSIDE OF THE INTERIOR CARPET. BURNT BOTH MALE AND FEMALE ENDS OF CONNECTOR SO IT NO LONGER WORKS. CONTACTED CHEVROLET AND WAS TOLD THAT IT WAS A COMMON PROBLEM THAT THEY HAD SEEN BUT THERE WAS NO RECALL OR ADVISORY ON IT. *JS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10669165December 30, 2014
VEHICLE SPEED CONTROL
CAR IDLES OUT OF CONTROL WILL NOT KICK DOWN UNLESS U SHUT CAR OFF AN THEN U HALF TO START IT TWO OR THREE TIMES BE FOR IT WILL DROP IDLE TOO NORMAL.HAS SCARED US BECAUSE THERE'S NO CONTROL WHEN THIS HAPPENS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668955December 30, 2014
ELECTRICAL SYSTEM:IGNITION
KEY STUCK IN IGNITION FOR NO APPARENT REASON,NO ISSUE OR WARNING. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668944December 30, 2014
ENGINE, STEERING, SERVICE BRAKES
MY IMPALA WILL COMPLETELY SHUT DOWN AND LOCK UP EVERYTIME IT RAINS. I CAN BE DRIVING 5 MPH THROUGH A PARKING LOT AND WATER FILM ON THE PAVEMENT AND MY IMPALA WILL SHAKE, LOCK UP AND SHUT DOWN. I WAS LEAVING MY CHURCH PARKING LOT TO TURN RIGHT ONTO ROAD, MY IMPALA SHUT DOWN AND DRIFTED STRAIGHT ACROSS THE STREET ALMOST LANDING IN THE DITCH. THANK GOD THERE WAS NO ONCOMING TRAFFIC. IT HAS HAPPEN WHILE DRIVING 35 AND CAR SHUT DOWN. IT IS VERY TERRIFYING TO DRIVE A CAR THAT SHUTS DOWN AND HAVE NO CONTROL OVER. I HAVE SMALL CHILDREN AND AM FEARFUL MY AND THEIR SAFETY. *TR UPDATED 2/16/16 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668985December 30, 2014
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2009 CHEVROLET IMPALA. WHILE DRIVING 50-60 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE COULD BE RESTARTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 46,000. UPDATED 3/3/15*CN THE CONSUMER STATED IT WAS OBVIOUS THE VEHICLE HAD A FAULTY IGNITION. THE ENGINE WOULD STALL ON A MAJOR HIGHWAY. UPDATED 03/26/15
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668871December 29, 2014
TIRES, TIRES:TREAD/BELT
I WORK IN A TIRE SHOP AND IN THE PAST TWO WEEKS I HAVE HAD TWO 2013 IMPALA LT'S COME IN WITH PARTIALLY SEPARATED TIRES. BOTH WERE GOODYEAR EAGLE LS2'S, SAME SIZE, AND SAME DOT NUMBER. SEPARATION WAS IDENTICAL ON BOTH VEHICLES.CUSTOMERS REPORTED THAT THEIR TIRE HAD A SLOW LEAK IN BOTH CASES. UPON CHECKING THE TIRE I NOTICED BOTH TIRES HAD UNEVEN WEAR AND WERE SEPARATED ON THE SHOULDER. TIRES WERE BOTH REPLACED AS A RESULT OF THE PARTIAL SEPARATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Impala