Buick Lucerne Complaints

943 consumer complaints on file.

#11174337February 4, 2019
ELECTRICAL SYSTEM
"TAKATA RECALL" THE FUSE BOARD REPEATEDLY BURNS UP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172827January 29, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT STATED THAT THE IGNITION SWITCH FAILED TO FUNCTION PROPERLY. FLOW GM AUTO CENTER OF WINSTON-SALEM (1400 S STRATFORD RD, WINSTON-SALEM, NC 27103, (336) 937-9049) INDICATED THAT THE VEHICLE WAS NOT INCLUDED IN ANY MANUFACTURER RECALLS FOR THE ELECTRICAL SYSTEM. THE CONTACT FELT THAT IF THE OEM SWITCH AND KEY WERE REPLACED WITH THE SAME PART, THE FAILURE MAY CONTINUE WITHOUT A NEWLY DESIGNED OEM IGNITION SWITCH AND KEY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND EXPECTED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER FOR REPAIRS. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171201January 21, 2019
ELECTRICAL SYSTEM
I RECEIVED A NOTICE FROM BUICK ON FRIDAY, JAN 18, 2019 STATING THAT THE REAR SEAT BRACKET MAY BE CONTACTING THE REAR ELECTRICAL CENTER (REC) WHICH CAUSES AN SMOKEY ODOR IN THE VEHICLE. REIMBURSEMENT IS ELIGIBLE IF YOU HAVE IT REPAIRED BUT I'M NOT ELIGIBLE FOR A RECALL OR THE FUNDS BECAUSE MY CAR WAS ORIGINALLY DELIVERED JULY 2008. I BOUGHT IT WITH ONLY 24,000 ORIGINAL MILES ON IT IN JUNE 2017. I HAVE NEVER BEEN NOTIFIED BY BUICK ABOUT THIS SITUATION. ALL THIS TIME WE THOUGHT THAT THE PREVIOUS OWNER WAS A SMOKER. SOMETHING HAS OBVIOUSLY BURNED OR IS BURNING IN THE CAR. DUE TO THE SUPERIOR CONDITION OF THIS VEHICLE AND THE SERVICE RECORDS SHOWING WE HAVE WELL MAINTAINED IT, WE ARE REQUESTING ASSISTANCE TO GET THIS REPAIR COMPLETED AT NO CHARGE BY THE BUICK CORPORATION. WHEN CONTACTING THE BUICK CORPORATION ON MONDAY, JAN 21, 2019, THEY SAID THAT BECAUSE OF THE ORIGINAL DELIVERY AGE AND IT'S ABOUT 6 MONTHS PAST ELIGIBILITY, THAT THEY WON'T ASSIST. I FIND IT IRONIC THAT I WAS NOT NOTIFIED OF THIS SITUATION BEFORE JANUARY 2019 AND HAVE BEEN THE CAR'S SECOND OWNER SINCE JUNE 2017. BUICK HAS KNOWN ABOUT THIS PROBLEM BUT HAS DONE NOTHING ABOUT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166104January 9, 2019
EXTERIOR LIGHTING
BOTH RIGHT AND LEFT HEADLIGHTS, BOTH HI-BEAMS AND LOW BEAMS WILL NOT ILLUMINATE. ALL OTHER EXTERIOR LIGHTS WORK. AC DELCO 22860591 BODY CONTROL MODULE HAS BEEN REPLACED AND PROGRAMED. ALL FUSES AND RELAYS HAVE BEEN CHECKED. HEADLIGHT SWITCH # 15926061 (WITHOUT FOG AND TRUNK RELEASE) REPLACED. HEAD LAMBS STILL DO NOT WORK. WITHOUT HEADLIGHTS THIS CAR IS UNSAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164940January 7, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE DID NOT START. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO MENTIONED THAT THE SAME FAILURE OCCURRED SIX OTHER TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE RELAY PANEL SHORTED OUT. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11160912December 12, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. ON SEVERAL OCCASIONS, THE FUEL PUMP RELAY BECAME OVERHEATED AND MELTED. THE CONTACT WAS CONCERNED THAT A FIRE COULD OCCUR DUE TO THE PLACEMENT OF THE RELAY. THE CONTACT WAS ABLE TO REMOVE AND REPLACE THE FUEL PUMP RELAY; HOWEVER, THE FAILURE RECURRED. AN UNKNOWN DEALER WAS CONTACTED, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 135,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11156962December 8, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, SEATS
"TAKATA RECALL"RELAY TO FUEL PUMP IN FUSE BOX UNDER DRIVERS SIDE REAR SEAT. KEEPS MELTING (RELAY AND FUSE BOX) LEAVING AN ELECTRICAL FIRE SMELL IN CAR. THIS IS THE 2ND BOX AND FUEL PUMP TO BE REPLACEED IN LESS THAN 2 YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155874December 4, 2018
ELECTRICAL SYSTEM, SEATS, UNKNOWN OR OTHER
MY BATTERY IS LOCATED UNDER THE BACK SEAT AND CAUGHT FLAMES YESTERDAY WITH MY SMALL CHILDREN IN THE BACK. I DONT UNDERSTAND WHY U WOULD PUT A BATTERY UNDER A PASSENGER SEAT WHERE PEOPLE SIT ON TOP OF WITH FABRIC
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11152519November 19, 2018
ELECTRICAL SYSTEM
A PIECE TO THE FUSE BOX UNDER BACK SEAT HAS MELTED INSIDE OF THE FUSE BOX, WHICH HAS CAUSED THE CAR NOT TO START. THE VEHICLE IS NOW IN FRONT OF MY HOME, SITTING. BUICK HAS NO RECALL BUT YET THIS KEEPS HAPPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152132November 17, 2018
UNKNOWN OR OTHER
VEHICLE STALLS UNEXPECTEDLY WHILE DRIVING AND WHILE IT'S JUST SITTING. THERE IS ABSOLUTELY NO WARNING SIGN AS TO WHEN THIS WILL HAPPEN. IT'S STALLED ON ME WHILE DRIVING IN ALL WEATHER CONDITIONS AND AT DIFFERENT SPEEDS. THE ENGINE JUST QUITS. SOMETIMES IT WILL RESTART AFTER A SHORT WHILE, AND AT OTHER TIMES IT'S HAD TO BE TOWED. WE'VE HAD IT TO DIFFERENT DEALERS AND MECHANICS AND NO ONE CAN FIGURE IT OUT. CAN'T DRIVE OR SELL IT IN THIS CONDITION. THE SAME PROBLEMS OCCURRED WHEN MY FATHER OWNED THE CAR. HE TOOK IT IN SEVERAL TIMES FOR REPAIR ALSO, AND AGAIN, NOTHING SOLVED THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150368November 9, 2018
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNED A 2008 BUICK LUCERNE. AFTER STARTING THE VEHICLE, AN ELECTRICAL SURGE OCCURRED AND THE DRIVER NOTICED SMOKE UNDER THE HOOD. AFTER OPENING THE HOOD, FLAMES APPEARED FROM THE ENGINE COMPARTMENT. THE FIRE DEPARTMENT WAS CALLED TO THE SCENE AND EXTINGUISHED THE FLAMES. THE VEHICLE WAS DESTROYED AND TOWED AWAY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 170,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11150155November 8, 2018
ENGINE
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. WHEN THE CONTACT TURNED THE VEHICLE, IT SHUT OFF. ALSO, WHILE DRIVING OVER A PUDDLE, WATER ENTERED THE ENGINE AND CAUSED THE ENGINE TO MOMENTARILY SHUT DOWN. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO GARBER BUICK GMC (772-467-0835, LOCATED AT 5255 US-1, FORT PIERCE, FL 34982), BUT THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE SAME DEALER TO PERFORM A DIAGNOSTIC TEST. THE VEHICLE WAS NOT DIAGNOSED BECAUSE THE CONTACT DID NOT WANT TO BE FINANCIALLY RESPONSIBLE FOR THE TEST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150180November 8, 2018
SERVICE BRAKES, ENGINE, STEERING
WHEN MAKING A TURN WHERE THERE IS A PUDDLE OF WATER, THE ENGINE DIES, AND I LOSE CONTROL OF THE POWER STEERING FOR SERVAL SECONDS, IT SEEMS TO MOSTLY HAPPEN WHEN MAKING A RIGHT TURN THROUGH WATER. I'M NOT TALKING ABOUT A LOT OF WATER. THE DEALER MAINTENANCE DEPT. THE LAST TIME I SPOKE TO THEM, AND FOR THE FIRST TIME IN 8 YEARS, OF COMPLAINING OF THIS PROBLEM, THE SERVICE MANAGER SAID IT IS BECAUSE THE ENGINE IS MOUNTED SIDEWAYS, AND WHEN THE WATER HITS THE FAN BELTS IT CAUSES IT TO SLIP, WHICH MAKES IT SEEM LIKE THE ENGINE HAS DIED. ON 10/20/2018 I HAVE REACHED OUT TO GENERAL MOTORS AND GOT NO PLACE, THEY SAID THAT THE DEALERSHIP SUGGEST THAT I BRING IT IN FOR THEM TO DIAGNOSE THE PROBLEM, AND FOR WHICH I WOULD HAVE TO PAY FOR THAT, AND ANY REPAIRS THAT IS NEEDED, BECAUSE IT IS OUT OF WARRANTEE. THIS IS TOTALLY UNFAIR, FOR I HAVE HAD THIS PROBLEM FOR OVER 8 YEARS, 6 OF WHICH WERE UNDER WARRANTEE. THIS IS SO WRONG WITH THE DEALERSHIP AND GENERAL MOTORS HANDLING OF THIS ISSUE THAT I FELT IT SHOULD BE BROTH TO THE ATTENTION OF YOUR DEPT. TO LOOK INTO IT, AND GET THEM TO DO A RECALL IF IT IS POSSIBLE. ON YOUR WEB SITE UNDER VEHICLE COMPLAINTS THERE ARE OTHER PEOPLE WHO HAVE COMPLAINED ABOUT THIS VERY SAME PROBLEM. SO I AM NOT THE ONLY ONE, IT IS THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149627November 6, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. WHILE DRIVING APPROXIMATELY 10 MPH, A BURNING FUEL ODOR WAS DETECTED FROM THE FRONT PASSENGER SIDE OF THE VEHICLE. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE FUEL PUMP WAS REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TOWED BACK TO THE SAME MECHANIC AND THE FUEL PUMP WAS REPLACED AGAIN; HOWEVER, THE FAILURE RECURRED. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 97,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11142787October 26, 2018
ENGINE
VEHICLE STALLED OUT ON A HIGHWAY (AND AT HIGHWAY SPEED) AND WOULD NOT RESTART. OBVIOUSLY THIS CREATED A VERY DANGEROUS CONDITION FOR ME AND THOSE AROUND ME AS I TRIED TO COAST OVER TO THE SHOULDER (ESP WITH LOSS OF POWER STEERING AND BRAKES). THE PROBLEM CAME WITHOUT ANY WARNING, AND WAS DETERMINED TO HAVE BEEN ISOLATED TO THE IGNITION CONTROL MODULE. MILEAGE ON THE CAR IS ONLY 43K
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141512October 19, 2018
AIR BAGS
TARATA RECALL MY AIR BAG LIGHT KEEPS COMING ON WHEN YOU START IT IN SCREEN UNDER SPEED AND THE LIGHT ALSO. AND IT STAYS ON UNTIL YOU TAKE OUT KEY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139126October 8, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
WHEN DRIVING THE CAR DIED AND WOULD NOT START. THE FUEL PUMP RELAY HAD BURNED UP AND SO WE CHANGED THE RELAY, BUT THAT DID NOT FIX THE PROBLEM SO WE WENT AHEAD AND CHANGED THE FUEL PUMP; THIS DID NOT FIX THE PROBLEM. THE FUEL PUMP RELAY SWITCH IS STILL GETTING RED HOT AND NOT SURE AT THIS TIME WHAT IS CAUSING THE ISSUE. HAVING IT LOOKED INTO FURTHER. I AM NOT SURE IF THERE IS A RECALL ON THIS ISSUE OR NOT BUT HAVE SEEN QUITE A FEW PEOPLE HAVING THIS SAME ISSUE,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129258September 13, 2018
ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. THE CONTACT STATED THAT THE FUEL PUMP FAILED. THE CONTACT REPLACED THE FUEL PUMP AND FUEL PUMP RELAY HIMSELF. UPON FURTHER INSPECTION, THE CONTACT NOTICED THAT THERE WAS EXCESSIVE HEAT NEAR THE LOWER PART OF THE DRIVER'S SEAT BY THE SEAT BRACKET AND FUSE BOX. THE CONTACT WAS CONCERNED THAT THERE MAY BE A POTENTIAL ELECTRICAL SYSTEM DEFECT OR A DEFECT CONCERNING THE FUEL PUMP OR FUEL PUMP RELAY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129082September 12, 2018
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM, SEATS
CRANK NO START. BACK SEAT HOUSING WAS PUSHING AGAINST FUSE BOX IN BACKSEAT CHUSHION CAUSING FUEL RELAY TO NOT WORK. RELAY WAS DAMAGED AS A RESULT. FUEL PUMP WAS ALSO DAMAGE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128502September 10, 2018
STRUCTURE:BODY
DOOR DOES NOT OPEN USING EITHER INNER OR OUTER DOOR HANDLE. I HAVE SEEN MANY PEOPLE COMPLAIN ABOUT THIS ISSUE ON LINE. BUICK HAS HAD THIS PROBLEM ON MULTIPLE CARS FOR MULTIPLE YEARS. SAFETY ISSUE BIG TIME WHEN ONE CANNOT GET OUT OF THE CAR QUICKLY BECAUSE DOOR WON'T OPEN. THERE ARE ONLY 2 PEOPLE IN MY FAMILY AND THUS THE REAR DOORS ARE VERY SELDOM USED. DID NOT BREAK FROM OVERUSE, DESIGN PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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