Buick Lucerne Complaints

943 consumer complaints on file.

#11257632September 24, 2019
ENGINE
SEVERE ENGINE OIL LEAKAGE AT 80,000 MILES SEVERE REAR MAIN SEAL LEAKAGE AT 80,000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257225September 22, 2019
ELECTRICAL SYSTEM, SEATS
WITHIN THE LAST MONTH, MY CAR HAS BURNED THOUGH 3 FUEL PUMP RELAYS. ONE CONNECTION IS BUBBLING UP IN A CERTAIN SPOT. THE FUSE BOX IS HOT TO THE TOUCH, AND A GLOVE WAS NEEDED TO PULL THE FUEL RELAY OUT AND THE BUBBLING IS NOW APPARENT ON THE FUSE BOX ITSELF. I HAD JUST FINISHED A 260 MILE ROUND TRIP WITH MY SISTER AND WHEN WE STOPPED FOR FOOD, THE CAR WOULD CRANK BUT NOT START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254995September 12, 2019
ELECTRICAL SYSTEM
CAR WAS STATIONARY FUEL RELAY BURNT OUT. WE REPLACED IT AND NEW ONE WENT OUT. THOUGHT IT WAS FUEL PUMP. REPLACED PUMP AND STILL WOULDN'T CRANK. REALISED THE FUSE BLOCK IS BAD. SAW ONLINE WHERE THIS IS A COMMON ISSUE. WE ARE HAVING A HARD TIME FINDING THE CORRECT BLOCK. ORDERED ONE FROM GM ONLINE AND IT WAS THE WRONG ONE. SENT IT BACK. CAR HAS BEEN DOWN FOR OVER A MONTH. THIS SHOULD BE A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254465September 10, 2019
ENGINE
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. WHILE DRIVING 40 MPH, THE VEHICLE STALLED IN THE MIDDLE OF THE ROAD AND TURNED OFF. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE, BUT IT CONTINUED TO STALL AND TURN OFF. THE VEHICLE WAS NOT ABLE TO BE DRIVEN AND WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS TOWED TO NORTHWEST HILLS CHEVROLET BUICK GMC (LOCATED AT 2065 E MAIN ST, TORRINGTON, CT 06790, (860) 626-5296) WHERE IT WAS DIAGNOSED THAT THE REAR FUSE BLOCK AND THE RELAY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 71,818. *TT THE CONSUMER STATED THAT THE FUSE BLOCK WAS MELTED. THE MANUFACTURER WAS NOTIFIED, BUT DID NOT OFFER ANY ASSISTANCE DUE TO THE VEHICLE BEING OUT OF WARRANTY. *JS 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253069September 3, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
IN THE LAST MONTH AND A HALF MY 2008 BUICK LUCERNE HAS BURNED UP SIX FUEL PUMP RELAYS IT KEEPS MELTING THE RELAYS AND THE FUSE BLOCK I BELIEVE THIS TO BE A SAFETY HAZARD AS IT COULD CATCH ON FIRE THIS SHOULD DEFINITELY BE RECALLED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246538August 26, 2019
FUEL/PROPULSION SYSTEM
CAR STARTED AND WAS COOLING DOWN IN A PARKING LOT WHEN IT DIED WITHOUT WARNING. IT WOULDN'T RESTART. WE TOWED IT TO A SHOP WHERE THEY DETERMINED THAT THE FUEL PUMP HAD GONE BAD. LATER DISCOVERED A BAD SENSOR AND RELAY. ALL TRACED BACK TO THE FUSE BOX UNDER THE DRIVER'S SIDE PASSENGER SEAT THAT HAD MELTED DUE TO PRESSURE PUT ON IT BY SEAT AND VARIOUS OCCUPANTS/ITEMS. MECHANIC REPLACED FUSE BOX, RELAY, SENSOR AND FUEL PUMP PLUS WARNED ME NOT TO PLACE ANYTHING HEAVY (OR ALLOW A HEAVY PERSON TO SIT) ON THAT SIDE OF THE BACK SEAT. MILEAGE IS 116,245
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245919August 22, 2019
STEERING
POWER STEERING LEAKS, STEERING IS JERKY, PUMP MAKES NOISE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245170August 20, 2019
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. WHEN THE CONTACT STOPPED AND TURNED OFF THE VEHICLE AFTER A LONG DRIVE, THE VEHICLE WOULD NOT RESTART. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THE FUSE BOX HAD BURNED OUT AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 80,406. *BF CONSUMER STATED FAILER TO START AFTER DRIVING 400 MILES.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244858August 19, 2019
ELECTRICAL SYSTEM
THE FUSE BOX THAT IS UNDER THE BACK SEAT KEEPS SHORTING OUT THE RELAY FOR MY FUEL PUMP. SOMETIMES MY CAR STARTS SOMETIMES IT DOESN'T.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244473August 16, 2019
ELECTRICAL SYSTEM
REAR SEAT MAKES CONTACT WITH TOP OF FUSE BLOCK COVER CAUSING IT TO PUSH AGINST FUEL PUMP RELAY CAUSING IT TO OVERHEAT AND BURN OUT. THIS RELAY GETS HEATED TO THE POINT THAT IT COULD PRESENT A FIRE HAZARD. DUE TO THE HEAT IT GENERATES, IT MELTS THE FUSE BLOCK CAUSING IT TO HAVE TO BE REPLACED. BACK SEAT CANNOT SUPPORT WEIGHT OF AN AVERAGE SIZE PERSON. THIS PROBLEM CAUSES THE VEHICLE TO SHUT DOWN AND LOSE POWER RENDERING LOSE OF POWER STEERING AND POWER BRAKES. IT IS UNREPREHENSIBLE THAT GM IS NOT MADE TO CORRECT THIS BLATANT MISTAKE. THIS HAS HAPPENED 4 TIMES AND THE BLOCK HAS BEEN REPLACED BY AUTHORIZED BUIC DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244099August 15, 2019
WHEELS
LEFT FRONT TIRE LOW AIR PRESSURE. WENT TO GET PROBLEM CORRECTED. REPAIR TECHNICIAN REPORTED THE AIR WAS LEAKING AROUND THE VALVE STEM. TECHNICIAN DISMOUNTED THE TIRE FROM THE RIM AND DISCOVERED THAT THE CHROME PLATING ON THE RIM WAS FLAKING OFF AND HAD A GAP BETWEEN THE RIM AND THE VALVE STEM ALLOWING AIR TO LEAK FROM THE TIRE. OPTIONS WERE TO EITHER RE-CHROME THE RIM OR PURCHASE REPLACEMENT RIM. ALSO, TIRE NEEDED REPLACEMENT DUE TO BEING RUN UNDERINFLATED. RESULT: PURCHASED 4 NEW RIMS (NOT CHROME PLATED) AND A NEW TIRE. TOTAL COST $ 700+.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243401August 12, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
ELECTRONICS SHUT DOWN WHILE DRIVING. NHTSA# 10972355 NHTSA ID# 10908198
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233212July 18, 2019
SERVICE BRAKES, STEERING
STEERING AND BRAKES FAIL AT LOW SPEED TURNS AND WHEN GOING THROUGH PUDDLES OF WATER. VERY DANGEROUS. UNABLE TO OPERATE VEHICLE WHEN RAINING. UNSAFE CONDITIONS. HAPPENS CONTINUOUSLY. NO SPECIFIC DATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231919July 15, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. THE CONTACT STATED THAT THE FUSE BOX FAILED THREE TIMES IN THREE MONTHS. ALSO, WHILE DRIVING, A BURNING ODOR WAS DETECTED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD, OPENED THE BACK SEAT OF THE VEHICLE, AND NOTICED THAT THE FUEL FUSE WAS BURNED. THE CONTACT REPLACED THE FUSE, BUT THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE FUEL BOX AND FUEL PUMP WERE REPLACED; HOWEVER, THE FAILURE RECURRED. THE CONTACT SPOKE WITH MURDOCK HYUNDAI LOGAN (LOCATED AT 3131 MAIN ST, LOGAN, UT 84341, (888) 494-8023) AND THE CONTACT WAS INFORMED THAT THERE WOULD BE A FEE FOR DIAGNOSTIC TESTING AND REPAIRS. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232049July 15, 2019
ELECTRICAL SYSTEM
I RECEIVE A LETTER FROM GM STATING THAT THE REAR SEAT BRACKETS MAY CONTACT THE ELECTRICAL SYSTEM CAUSING DAMAGE INCLUDING FIRES AND DRAINING OF THE BATTER. THE LETTER FURTHER GAVE A VERY NARROW TIME FRAME AS WELL AS CONDITIONS WHERE OWNERS COULD GET REIMBURSEMENT OR REPAIR OF THE PROBLEM WHICH PROHIBITS MYSELF OTHER OWNERS FROM BEING ABLE TO CORRECT THIS DESIGN DEFECT WITHOUT INCURRING SIZABLE REPAIR BILLS. I HAVE REPLACED MY BATTERY TWICE BECAUSE OF THE DRAINING ISSUES. THE VEHICLE CAN NOT STAY DORMANT FOR MORE THAN 2 DAYS BEFORE THE BATTERY DIES. IT IS UNCONSCIONABLE AS WELL AS AN UNSCRUPULOUS BUSINESS PRACTICE TO NOT RECALL THE AFFECTED VEHICLES AND HAVE THE PROBLEM CORRECTED AT NO COSTS TO THE OWNERS. I AM LUCKY THAT IT IS JUST A BATTERY DRAIN, IN SOME CASES THERE HAVE BEEN FIRES AND ENGINE STALLS. THIS IS A POTENTIAL LIFE-THREATENING PROBLEM THAT SHOULD BE CORRECTED BY GM IMMEDIATELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231424July 12, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
AFTER BEING DRIVEN NORMALLY ALL DAY, THE CAR ALL OF A SUDDEN WOULDN'T CRANK PROPERLY AFTER BEING PARKED FOR A FEW HOURS. THE CAR NEEDED TO BE TOWED TO A CAR SHOP. ACCORDING TO A LOCAL MECHANIC, THE BACK SEAT PRESSED ON THE WIRING THAT, IN TURN, BURNED UP THE ELECTRIC PANEL AND THE FUEL PUMP. DUE TO THIS, THE ELECTRIC PANEL AND THE FUEL PUMP NEED TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230244July 8, 2019
STRUCTURE:BODY, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
GOING DOWN HIGHWAY 70 MPH STRAIGHTAWAY CAR STALLED ABLE TO GET TO SIDE OF HIGHWAY PULLED OFF SEAT FOUND FUSE BOX TEMP HOT WHEN COOLED DOWN NOTICED FUEL RELAY SWITCH BURNT OUT. COMMON PROBLEM WITH CAR DUE TO ENGINEERING OF SEAT BRACKETS HITTING FUSE BOX AND DAMAGING IT. THIS IS THE SECOND TIME IN 5 YEARS FUSE BOX HAS BEEN REPLACED BY CERTIFIED DEALERSHIP. OBVIOUSLY PROBLEM IS WITH THE ENGINEERING OF SEAT BRACKET BUT APPARENTLY DEALER DOES NOT TAKE ME SERIOUSLY AND DID NOT TRIM SEAT CLIPS PER MY SPECIFIC REQUEST BC THERE IS ONLY A BULLETIN FROM GM 15-NA-051 NOT A RECALL. SEVERAL COMPLAINTS HAVE BEEN MADE AND MUST BE COMMON ENOUGH FOR A BULLETIN LUCKILY NO ONE WAS TAILGATING OR THIS COULD HAVE BEEN A VERY SERIOUS ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228642July 1, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. THE CONTACT STATED THAT AFTER TURNING THE VEHICLE OFF, LATER THE VEHICLE WOULD NOT RESTART. UPON INSPECTION IT WAS DISCOVERED THAT THE BATTERY RELAY WAS FAULTY AND THE FUSE BOX HAD MELTED. THE CONTACT INDICATED THAT THE BATTERY AND FUSE BOX WERE LOCATED UNDER THE REAR SEAT AND WITH REAR PASSENGERS SEATED THE SEAT CUSHION MADE CONTACT WITH THE BATTERY AND FUSE BOX. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 98,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11221077June 18, 2019
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. THE CONTACT STATED WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED WITH NO WARNING. THE VEHICLE WAS UNABLE TO RESTART AND TOWED TO A TRUCK STOP. THE CONTACT STATED THAT UPON INVESTIGATING THE FAILURE, DISCOVERED THAT THE FUEL PUMP RELAY WAS MELTED AND BURNT. THE CONTACT STATED THAT PRIOR TO THE DISCOVERY NO SMOKE OR FIRE WAS NOTICED UNDER THE REAR SEAT WHERE THE FUEL PUMP RELAY WAS LOCATED IN THE FUSE BOX. THE CONTACT STATED HE PURCHASED AND REPLACED THE PART HIMSELF. THE VEHICLE WAS ABLE TO START AND THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR DEALER FOR DIAGNOSIS OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 211,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11217223June 1, 2019
ELECTRICAL SYSTEM, STEERING
TAKATA INFLATORS CAR NOT WANTING TO MISFIRE RECALL ON VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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