Buick Lucerne Complaints

943 consumer complaints on file.

#11124504September 5, 2018
ELECTRICAL SYSTEM
ON 9/1/18 I DROVE MY CAR ALL MORNING LATE THAT NIGHT WHEN I WENT TO DRIVE AGAIN IT WOULDN'T START AND I COULD SMELL A LITTLE BURNING. CHECKED THE FUSE BOX AND IT HAD BLEW OUT A COUPLE OF FUSES SO WE CHANGED THEM. 3DAYS LATER IT DID THE SAME THING WE CHANGED THE FUSES AGAIN AND ONCE AGAIN THE BLEW NOW WHEN WE CHANGED THEM IT WON'T START AT ALL. I HAD TO KEEP CHANGING THE FUEL PUMP FUSE AND A DEALER SAID IT WAS BECAUSE OF THE METAL OF THE SEAT TOUCHING THE BOX .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124284September 4, 2018
ENGINE
TL* THE CONTACT OWNS A 2010 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE DID NOT PASS INSPECTION DUE TO ENGINE MOUNT FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE FRONT MOTOR MOUNT AND SIDE TORQUE MOUNT WERE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122463August 27, 2018
ENGINE, FUEL/PROPULSION SYSTEM, SEATS
I BEEN PAYING ALOT TO FIX THIS VEHICLE EVERY THING KEEPS GOING WRONG WITH IT AND I DON'T FEEL SAFE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120514August 16, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
FUEL PUMP RELAY HEATED UP AND BURNED UP FUSE BLOCK WITCH IS LOCATED UNDER REAR SEAT.FIRE HAZARD. SITS ABOVE GAS TANK. CAR WILL NOT START OR WILL LOSE POWER WHILE DRIVING.LOST STEERING AND BRAKES. THERE HAS BEEN NUMEROUS COMPLAINTS ABOUT THIS. ALSO IGNITION SWITCH NOT WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115615August 3, 2018
STEERING
WHILE TURNING RIGHT AT A SLOW SPEED THE STEERING WHEEL LOCKED UP (WOULDN'T TURN) FOR A SECOND. AFTER THAT I WAS ABLE TO RESUME STEERING THROUGH THE CORNER. THE ENGINE DID NOT SHUT OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109917July 6, 2018
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ELECTRICAL FUSE BOX FAILED AND NEEDED TO BE REPAIRED. THE DEALER (MUSSON-PATOUT AUTOMOTIVE GROUP, 214 U.S. 90 FRONTAGE RD, NEW IBERIA, LA 70560, (337)-223-6923) WAS CONTACTED AND REPAIRED THE VEHICLE, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104459June 28, 2018
ELECTRICAL SYSTEM
CAR WAS STATIONARY, AND ATTEMPTED TO START. ENGINE WAS NOT GETTING GAS. DEALER IDENTIFIED REAR FUSE BOX/FUEL PUMP RELAY WAS SHORTED OUT. HE STATED THIS COULD HAPPEN AT ANY TIME- STATIONARY OR GOING HIGHWAY SPEEDS. SHORT IN FUSE BOX COULD RESULT IN FIRE. SHORT WAS PROBABLY CAUSED BY REAR SEAT BRACKET RUBBING ON FUSE BOX, AS EVIDENCED BY MARKINGS ON FUSE BOX. THERE ARE MANY SIMILAR COMPLAINTS ON THIS SAME ISSUE ON INTERNET SITES. WHY HAS THIS NOT BEEN INVESTIGATED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104235June 27, 2018
STRUCTURE:BODY
REAR DOOR(S) WILL NOT OPEN FROM EITHER THE OUTSIDE HANDLE OR THE INSIDE. THIS IS DEFINITELY NOT RELATED TO THE POSITION OF THE CHILD LOCK PROTECTION ON THE DOORS. IT APPEARS SPORADICALLY AT FIRST UNTIL, FINALLY, NOTHING CAN BE DONE TO OPEN THE DOOR(S). THIS IS A EXTREME SAFETY HAZARD IF SOMEONE NEEDS TO GET OUT OF THE CAR IN A HURRY (I.E. FIRE, ACCIDENT, ETC.) ONE WOULD HAVE TO CRAWL OVER THE FRONT SEATS TO GET OUT IN THIS SITUATION. THIS APPEARS TO BE A COMMON PROBLEM/COMPLAINT AMONG BUICK LUCERNE OWNERS (VIA THE INTERNET) AND WITH VARIOUS MODEL YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102842June 20, 2018
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE WOULD STALL WHILE DRIVING VARIOUS SPEEDS. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL PUMP WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL PUMP RELAY WAS FAULTY. THE FUEL PUMP RELAY WAS REPLACED AND THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT THE LOCAL DEALER WAS NOT. THE FAILURE MILEAGE WAS 137,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102356June 18, 2018
ELECTRICAL SYSTEM
MY 2009 BUICK LUCERNE WOULD NOT START IN MY DRIVEWAY ON THE MORNING OF JUNE 8, 2019. THE MILEAGE OF THE VEHICLE IS 109466. THE ENGINE WOULD CRACK BUT NOT START. I FOUND THAT THE RELAY FOR THE FUEL PUMP WAS BURNT WHICH IS LOCATED UNDER THE REAR SEAT IN A FUSE BOX. THIS WAS REPLACED AND THE VEHICLE STARTED AGAIN AND RAN. THAT EVENING AFTER DRIVING APPROXIMATELY 160 MIIES, THE VEHICLE SHUT OFF WHILE TRAVELING AT A SPEED OF 45 MILES PER HOUR. I LOST ALL POWER FUNCTIONS OF THE VEHICLE BUT WAS ABLE TO AVOID HAVING AN ACCIDENT WHILE PULLING OFF THE ROAD. AT THE TIME MY WIFE WAS IN THE FRONT PASSENGER SEAT AND MY MOTHER WAS IN THE REAR SEAT BEHIND MY WIFE. THE FUSE BOX IS LOCATED UNDER THE REAR SEAT BEHIND THE DRIVER. AS LONG AS WE OWNED THIS VEHICLE NOBODY HAS SAT BEHIND THE DRIVER AS I'M 6'3" TALL. THE VEHICLE WAS TOWED TO COUNTRYSIDE AUTO GROUP LOCATED AT N8167 KELLOM RD. BEAVER DAM, WI 53916. THE SERVICE DEPARTMENT THERE REPLACED THE FUSE BOX, REPLACED THE RELAY WITH A LOW PROFILE RELAY, AND TRIMMED THE METAL SEAT BRACKETS SO IT WOULD NOT PUSH DOWN ON THE FUSE BOX. THE TECHNICIAN STATED THAT FROM THE WEIGHT OF PEOPLE SITTING ON THE SEAT PUT PRESSURE ON THE BOX WHICH CAUSED THE RELAY TO SHORT OUT AND FAIL. THE REPAIR COST $647.79 AFTER RESEARCHING THIS PROBLEM I FOUND OUT THIS IS AN ISSUE WITH THE 2009 BUICK LUCERNE AS THERE IS A SERVICE BULLETIN #15-NA-051. IT CLEARLY SHOWS HOW TO CORRECT THIS PROBLEM. MY CONCERN IS THE SAFETY ISSUE RELATED TO THIS PROBLEM IS YOU LOSE COMPLETE POWER FUNCTION OF THE VEHICLE WHICH COULD HAPPEN AT ANYTIME. THERE SHOULD BE A SAFETY RECALL FOR THIS PROBLEM NO MATTER WHAT THE MILEAGE OF THE VEHICLE IS AT TIME OF FAILURE. I WILL INCLUDE A PIC OF THE BURNT RELAY. I WAS NOT RETURNED THE MELTED FUSE BOX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102438June 18, 2018
ELECTRICAL SYSTEM:STARTER ASSEMBLY:RELAY
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. WHILE DRIVING 65 MPH, THE VEHICLE LOST POWER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND IT WAS DIAGNOSED THAT AN UNKNOWN SOURCE SHORTED OUT THE RELAY SWITCH. AN UNKNOWN LOCAL DEALER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100746June 10, 2018
AIR BAGS, SERVICE BRAKES
TAKATA RECALL I WAS IN AN ACCIDENT WERE I READ ENDED A CAR BECAUSE I WAS GOING AROUND A CORNER AND MY BREAKS FAILED AND MY AIRBAGS DID NOT DEPLOY. I WAS GOING 25 IN A RESIDENTIAL AREA AND TOOK A CORNER TO FAST BECAUSE MY BREAKS FAILED. I HIT A CURB BUSTED MY PASSENGER TIRE OFF AND THEN HIT A STATIONARY CAR. THE PASSENGER SIDE OF MY CAR WAS DESTROYED AND THE AIRBAGS FAILED TO DEPLOY. I HAD ZERO AIRBAG REPLACEMENT LIGHTS ON EVERYTHING WITH THE CAR WAS FINE AND NORMAL.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11098434May 29, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
VEHICLE STALLS OUT WITHOUT WARNING. UNABLE TO START. BURNING SMELL UNDER REAR SEAT (DRIVER SIDE). SERVICE BULLETIN ISSUED BY GM #15-NA-051 (JULY 26, 2016). DESIGN DEFECT CAUSING NO START/STALLING CONDITION BECAUSE REAR SEAT BOTTOM BRACKET PRESSING ON FUEL PUMP RELAY CAUSING FUEL PUMP RELAY TO SHORT OUT (BURN OUT). THIS IS A SAFETY ISSUE WHICH COULD CAUSE SERIOUS INJURY OR DEATH BY CAUSING AN ACCIDENT WHEN CAR STALLS OUT WITHOUT WARNING. GM REFUSES TO ISSUE RECALL. GM SAYS TO TAKE VEHICLE TO LOCAL DEALER AND HAVE REPAIR/MODIFICATION DONE AT OWNERS EXPENSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098168May 27, 2018
STRUCTURE:BODY, ELECTRICAL SYSTEM
AUTOMATIC DOOR LOCKS ON VARIOUS DOORS HAVE FAILED REPEATEDLY. THIS PROBLEM HAS REQUIRED ENTIRE REPLACEMENT OF THE DOOR LOCK/LATCH ASSEMBLY'S WHICH IS QUITE EXPENSIVE. FAILURE OF DOOR LOCKS IS SOMETIMES NOT IMMEDIATELY NOTICEABLE SINCE IT IS INTERMITTENT AT FIRST, UNTIL IT DOES NOT WORK AT ALL. CHILDREN OR PERSONS COULD FALL OUT OF CAR AS RESULT OF FAILED LOCKS THAT YOU THINK ARE LOCKED BUT THEY ARE NOT. YOU RELY ON THE DOOR LOCKS TO KEEP EVERYONE SAFE FROM ACCIDENTALLY OPENING THE DOORS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097972May 25, 2018
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
TL* THE CONTACT OWNS A 2010 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO WHITE BEAR LAKE SUPERSTORE (3900 N HIGHWAY 61 N, WHITE BEAR LAKE, MINNESOTA 55110) WHERE IT WAS DIAGNOSED THAT THE FUSE BLOCK AND RELAY FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 136,106.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097238May 22, 2018
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2007 BUICK LUCERNE. WHILE DRIVING 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE IGNITION KEY WAS UNABLE TO TURN TO THE ON OR OFF POSITION. ADDITIONALLY, THE GEAR SHIFTER FAILED TO MOVE FROM THE DRIVE POSITION. THE VEHICLE WAS ABLE TO RESTART AFTER TWENTY MINUTES AND OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (OURISMAN CHEVROLET OF MARLOW HEIGHTS, 4400 BRANCH AVE, MARLOW HEIGHTS, MD 20748, (240) 455-3386), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 63,894.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093302May 11, 2018
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. WHILE THE VEHICLE WAS PARKED, THE CONTACT ATTEMPTED TO START THE VEHICLE, BUT IT WOULD SHUT OFF AFTER A FEW SECONDS. THE CONTACT MADE APPROXIMATELY THREE ATTEMPTS TO START THE VEHICLE, BUT WAS UNSUCCESSFUL. THE VEHICLE WAS TOWED TO THE DEALER (TODD WENZEL BUICK GMC IN WESTLAND, MICHIGAN, 734-721-1144) WHERE IT WAS DIAGNOSED THAT THE FUSE BOX HAD A SHORT, WHICH WAS SENDING THE WRONG SIGNAL TO THE FUEL RELAY DELIVERY PUMP. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT ALSO STATED THAT THE SAME FAILURE OCCURRED AROUND JUNE OF 2016. THE APPROXIMATE FAILURE MILEAGE WAS 129,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092308May 7, 2018
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
TL* THE CONTACT OWNS A 2010 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS EXAMINED BY AN INDEPENDENT MECHANIC WHO REPLACED THE FUEL PUMP, BUT THE FAILURE CONTINUED. UPON INSPECTION, IT WAS DISCOVERED THAT ONE OF THE FUSES IN THE FUSE BOX HAD BURNED OUT. THE FUSE WAS REPLACED, BUT IT WAS LATER DISCOVERED THAT THE FUSE AND FUSE BOX HAD MELTED. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11091994May 4, 2018
ELECTRICAL SYSTEM
A MANUFACTURER DEFECT EXISTS IN THE AREA OF THE REAR FUSE BOX LOCATED UNDER THE REAR SEAT ON THE LEFT SIDE. THE SEAT BRACKET APPLIES PRESSURE TO THE FUSE BOX COVER DEFLECTING IT FROM ITS STANDARD POSITION. THIS DEFLECTION PUTS LATERAL PRESSURE ON THE FUEL PUMP RELAY. THIS LATERAL FORCE CAUSE AN WEAKED CONTACT BETWEEN THE RELAY AND THE FUSE BOX CONNECTORS. INCREASED ELECTRICAL RESISTANCE CAUSES THE RELAY TO OVERHEAT AND MELT ITS BASE AND FUSE BOX. THE HEAT IS INTENSE ENOUGH TO CASE THE CONTACT PINS OF THE RELAY, AND SOCKET OF THE FUSE BOX AND SOFTENS THE METAL FURTHER DEGRADING THE CONTINUITY AND INCREASING RESISTANCE. THIS MANDATES A REPLACEMENT OF THE FUSE BOX SINCE SIMPLY REPLACING THE RELAY AFTER THE HEAT DAMAGE MAY NOT BE SUFFICIENT TO REMEDY THE DEFECT. A MANUFACTURER TSB EXHISTS HOWEVER, THIS COMPONENT IS MORE LIKELY TO FAIL ON A LONGER HIGH SPEED DRIVE. IF IT FAILS AT SPEED, VEHICLE CONTROL ISSUES MAY ARISE AMONG WITH DRIVER PANIC WHEN THE ENGINE STALLS AT HIGHWAY SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091247May 1, 2018
ELECTRICAL SYSTEM
CAR WAS FINE 1 DAY NEXT DAY WOULD NOT START. HAD IT TOWED MECHANIC REPLACED FUEL PUMP AND RELAY. NEXT DAY I'M DRIVING GOING DOWN HILL AND IT LOOSES ALL POWER AND WON'T START. HAD IT TOWED AGAIN. MECHANIC REPLACED RELAY. PICKED CAR UP AND DROVE IT FOR ABOUT 2 HOURS AND RELAY BURNED OUT IN MIDDLE OF INTERSECTION. WALKED TO PARTS STORE AND BOUGHT RELAY. REPLACED AND DROVE HOME. NEXT DAY GOING TO WORK AND RELAY BURNS OUT AGAIN. IT IS SUPER HOT AND MELTS PLASTIC AROUND THE HOLE IN FUSE BOX WHERE THE PRONG GOES IN. HAVE REPLACED IT SEVERAL MORE TIMES AND I AM NOW TAKING IT BACK TO MECHANIC BEFORE IT CATCHES ON FIRE OR GETS ME KILLED DRIVING DOWN THE ROAD. THIS IS A MAJOR PROBLEM WITH THE BUICK LUCERNE. I ONCE TRUSTED THIS VEHICLE. PLEASE PLEASE PLEASE RECALL AND FIX THIS PROBLEM. STRANDED EVERY TIME I LEAVE THE HOUSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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