Buick Lucerne Complaints

943 consumer complaints on file.

#11210090May 26, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
FUSE BOX UNDER THE SEAT OVERHEATS AND BURNS OUT FUEL PUMP RELAY ALONG WITH THE FUSE BOX. UNSAFE IF IT HAPPENS WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206824May 10, 2019
STEERING
TL* THE CONTACT OWNS A 2010 BUICK LUCERNE. THE CONTACT STATED WHEN TURNING THE STEERING WHEEL AN ABNORMAL SQUEAKING SOUND WAS HEARD. THE CONTACT STATED THAT THE NOISE WAS A DISTRACTION TO THE CONTACT'S FOCUS WHEN DRIVING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE FAILURE WAS DIAGNOSED AS A CLOCK SPRING FAILURE. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE REOCCURRED. THE MANUFACTURER WAS NOT CONTACTED. THE MILEAGE WAS 42,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205718May 6, 2019
ELECTRICAL SYSTEM
I RECEIVED A LETTER IN JANUARY, 2019 REGARDING THIS VEHICLE, STATING THAT THE "VEHICLE'S REAR SEAT BRACKET COULD CONTACT THE VEHICLE'S REAR ELECTRICAL CENTER (REC), WHICH CAN, OVER TIME, DAMAGE ELECTRICAL COMPONENTS WITHIN THE REC ENCLOSURE. IF DAMAGE OCCURS, THE COMPONENTS CAN MELT OR OVERHEAT, WHICH THE CUSTOMER MAY DETECT BY A MELTING ODOR IN THE VEHICLE. DAMAGE COULD ALSO CAUSE THE VEHICLE'S BATTERY TO DRAIN, A NO-START CONDITION, OR A STALL." WE HAVE HAD 2 NEW BATTERIES INSTALLED IN THIS VEHICLE IN RECENT YEARS AND I'VE ALSO SMELLED THE BURNING SMELL THAT THEY ARE REFERRING TO IN THIS LETTER. I TOOK THE VEHICLE TO SHELTON PONTIAC BUICK IN ROCHESTER, MI TO FIND OUT IF OUR CAR HAD BEEN AFFECTED BY THIS CONDITION, AND AFTER EXAMINING THE REC HARNESS, THEY SAID THAT IT HAS BEEN AFFECTED AND NEEDS REPAIR. THEY QUOTED ME $720 TO REPAIR IT. BUICK WAS THE ONE WHO CONTACTED ME REGARDING THIS SITUATION, WHICH IS UNSAFE AND SHOULD BE UNDER A RECALL WITH NO CHARGE TO THE CUSTOMER TO FIX. IT IS A MANUFACTURER'S PROBLEM AND NOT DUE TO WEAR AND TEAR AND I BELIEVE I SHOULD NOT BE CHARGED FOR THIS REPAIR BECAUSE OF THEIR FAULTY DESIGN. I HAVE SPOKEN WITH THEIR CUSTOMER ASSURANCE CENTER MANY TIMES AND HAVE GOTTEN NOWHERE WITH THEM. I ALSO WROTE A LETTER TO NEELIE O'CONNOR, THE EXECUTIVE DIRECTOR OF BUICK'S NORTH AMERICAN CONTACT CENTER AND NEVER RECEIVED A RESPONSE. SHE WAS THE PERSON WHO SIGNED THE LETTER, ALERTING US TO THE PROBLEM. I DO NOT WANT THIS VEHICLE TO BE UNSAFE AS I AM ON THE ROAD A LOT, GOING BACK AND FORTH TO DETROIT FOR CANCER TREATMENTS. IT NEEDS TO BE FIXED AND BUICK SHOULD PAY FOR IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202538April 19, 2019
ELECTRICAL SYSTEM
REC- BATTERY DRAIN NO START CONDITION OR A STALL MAY MELT OR OVERHEAT. I REVEIVED LETTER ON 1/2019 HOWEVER EXPERIENCED THIS ISSUE IN JULY 2018 HAD TO HAVE CAR TOWED MECHANIC REP;ACED BETTERY. TK TO DEALERSHIP THEY EXPERIENCED THE SAME AND DRAINING BATTERY. SENT INVOICE TO BUICK FOR REIMBURSEMENT OF BATTERY THAT WAS STILL IN WARRANTY AND TOWING REFUSED TO REIMBURSE THIS SHOULD BE A RECALL SEVERAL COMPLAINTS AND A SAFETY ISSUE. VEHICLE WAS STATIONARY IN PARKING LOT COULD HAVE BEEN WORSE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196310April 17, 2019
ELECTRICAL SYSTEM
2008 BUICK LUCERNE. CONSUMER WRITES SEEKING REIMBURSEMENT FOR VEHICLE REPAIRS. *LD THE CONSUMER REQUESTED TO BE REIMBURSED FOR REPAIRS TO THE REAR ELECTRICAL CENTER. THE VEHICLE EXCEEDED THE MILEAGE PARAMETERS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196794April 16, 2019
ELECTRICAL SYSTEM
TWICE IN THE LAST TWELVE MONTHS THERE HAS BEEN A SHORT IN THE TAIL LIGHT ASSEMBLY RESULTING IN MY BATTERY GETTING DRAINED. I COULD NOT GET TO MY TOOLS IN THE TRUNK BECAUSE I COULD NOT GET THE ELECTRICAL SYSTEM TO OPEN THE TRUNK AND I COULD NOT OPEN IT MANUALLY. THE SHORT HAS BEEN DUE TO AN ELECTRICAL WIRE BEING PINCHED BETWEEN A WASHER AND THE FRAME WHEN THE TAIL LIGHT ASSEMBLY WAS REPLACED AFTER A BULB WAS REPLACED. IT CAUSED MY CAR TO DIE WHILE RUNNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196101April 14, 2019
ELECTRICAL SYSTEM
FULE PUMP RELAY FUSE BOX COUGHT FIRE
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11195730April 11, 2019
ELECTRICAL SYSTEM, STEERING
MY CAR SHUT OFF WILL NOT START WITH KEY IN THE IGNITION, AND WHEN STARTED WITH THE KEYLESS REMOTE IT STILL WILL NOT MOVE AND CAR WILL NOT COME OUT OF PARK. THE WHOLE ENTIRE IGNITION SYSTEM IS LOCKED UP. I TRIED MY SPARE KEY THE CAR HAS SHUT DOWN AND IT HAD TO BE TOWED HOME. THE CAR WAS STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194410April 7, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
EXPERIENCED A CRANK NO START ON MY 2008 BUICK LUCERNE, DID SOME RESEARCH TO FIND THIS MAKE/MODEL/YEAR HAS A LONG HISTORY OF ISSUES WITH THE REAR ELECTRICAL CENTER DUE TO THE PLACEMENT UNDER THE BACK SEAT. THE FUEL PUMP RELAY FUSE WAS EXTREMELY BURNT AND NOTICED THE FUSE BOX WAS MELTED NEAR THE RELAY FUSE. BROUGHT MY CAR TO THE LOCAL BUICK DEALERSHIP AND THEY NOTIFIED ME A 10 YEAR "SPECIAL COVERAGE" WAS AVAILABLE ON THIS CAR BUT I WAS NEVER NOTIFIED OF THE ISSUE. I AM THE 2ND OWNER OF THIS VEHICLE. ENDED UP HAVING TO PAY FOR AN ENTIRE NEW REAR ELECTRICAL CENTER AND THE LABOR TO REPLACE IT (~$700). I CALLED GM CUSTOMER SERVICE AND THEY SAID THEY WOULDN'T BE ABLE TO DO ANYTHING ABOUT IT. IF THE ELECTRICAL BOX IS BEING BURNED AND IT'S DIRECTLY UNDER A SEAT I FEAR THIS IS A MAJOR SAFETY CONCERN. I BELIEVE THIS SHOULD HAVE WARRANTED A RECALL AND IT ABSOLUTELY SHOULD BE REQUIRED FOR GM TO NOTIFY THE CURRENT OWNER OF THE VEHICLE FOR THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11187186March 16, 2019
ELECTRICAL SYSTEM, POWER TRAIN, EXTERIOR LIGHTING
I PURCHASED MY '07 BUICK LUCERNE CXL ABOUT A YEAR AGO AGO AN I ACTUALLY LOVE THE CAR HOWEVER; ABOUT 3 OR SO MONTHS AGO I NOTICED A WHAT I AM SUSPECTING IS THE TRANSMISSION OR POSSIBLY A CENSOR OR RELAY ISSUE CAUSING THE CAR TO MAKE A HESITATION AND DRAG WHEN I TRY TO KEEP A CONSISTENT SPEED AND ONLY QUITS WHEN I PRESS OR DEPRESS THE GAS PEDAL MAKING THE CAR EITHER ACCELERATE OR DECREASE IN SPEED DRASTICALLY. ALSO, ABOUT A MONTH AGO I NOTICED THE HEADLIGHTS AND DASH LIGHTS GET BRIGHTER AND THEN DIMMER IN A FLASHING MANNER AT NO CERTAIN INTERVAL; NOW THE "SERVICE BATTERY CHARGING SYSTEM" DIC MESSAGE ALONG WITH THE RED BATTERY DASH LIGHT COMES ON AND GOES OFF ALSO AT NO SPECIFIC TIME OR INTERVAL ( AT WHICH TIME MY HEATER/SEAT WARMERS/RADIO/ETC SHUT OFF ). I AM ABLE TO FORCE THE DIC MESSAGE AND BATTERY DASH LIGHT TO GO AWAY UPON MY REVVING THE ENGINE OR ACCELERATING DRASTICALLY. I HAVE HAD BOTH THE BATTERY AND THE ALTERNATOR CHECKED AND BOTH ARE IN GOOD WORKING ORDER SO NOW, AFTER SOME ONLINE RESEARCH, I WILL CHECK THE FUSES AND RELAY SWITCHES MORE INTENSELY. I PRAY I AM ABLE TO FIND A SOLUTION AS I REALLY DO LOVE MY CAR. ALSO, LAST WEEK MY TRANSPONDER KEY QUIT WORKING IN THE IGNITION AND HAD TO USE THE FOB REMOTE START TO START THE ENGINE, THANKFULLY UPON CHECKING THE FUSES UNDER THE BACK SEAT ( I GUESS FROM REMOVING AND REPLACING THEM ), THE KEY AND CONSOLE IGNITION DID START OPERATING NORMALLY AGAIN. AND I CHECKED MY VIN # ON THIS SITE AND IT IS RETURNING CLEAR TO HAVING NO CURRENT RECALLS. I AM HOWEVER WORRIED OF SOME OF THE STORIES I HAVE READ REGARDING MALFUNCTION, I FEAR I MAY BE FACING A FUTURE ALIKE INCIDENT SO IF ANYONE HAS ANY SOLUTIONS I AM ALL EARS. THANK YOU...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186074March 12, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE DECELERATED WITHOUT WARNING. THE CONTACT REPLACED THE FUSES AND FUEL PUMP SEVERAL TIMES, BUT THE VEHICLE CONTINUED TO DECELERATE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO ULTIMATE GMC FREDERICKSBURG (5150 JEFFERSON DAVIS HWY, FREDERICKSBURG, VA 22408, (540) 693-2350), BUT WAS NOT DIAGNOSED BECAUSE THE CONTACT DID NOT HAVE A RECALL LETTER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186244March 12, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
CAR WOULDN'T START CHECKED FUSE PANEL AND FUEL PUMP RELAY TERMINAL IS MELTED UPON FURTHER RESEARCH THIS IS A COMMON OCCURRENCE IN THE 2008-2011 BUICK LUCERNE MODELS CAUSED BY THE PANEL BEING DIRECTLY UNDER THE REAR SEAT BRACKET. BRACKET APPLIES PRESSURE TO PANEL LID WHICH INTERN PUSHES AND APPLIES PRESSURE TO FUEL PUMP RELAY GM RECOMMENDS REPLACING RELAY WITH LOW PROFILE STYLE RELAY AND CUTTING SEAT BRACKETS. IF THIS IS SUCH A KNOW ISSUE AND GM RECOMMENDS THESE MODIFICATIONS WHY IS THIS NOT A SAFETY RECALL? IF THE TERMINAL IS MELTING AND BURNING LIKE THAT THIS COULD CAUSE A FIRE DIRECTLY UNDER A FOAM SEAT IN THE REAR OF A CAR AND IN MY CASE DIRECTLY UNDER MY CHILDREN'S CAR SEATS!!!!!!!!! I HAVE TO REPLACE THE ENTIRE FUSE PANEL DUE TO THE MELTED CONTACTS WITH ESTIMATE REPAIR COSTS OF OVER $300 FOR SOMETHING THAT COULD BE PREVENTED BY GM DOING THE RIGHT THING AND FIXING THEIR PROBLEM!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185780March 11, 2019
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE CONTACT PULLED OUT THE REAR SEAT TO REACH THE FUSE BOX AND NOTICED THAT THE FUSE BOX WAS PARTIALLY BURNT AND FUEL PUMP RELAY ALSO BURNT ON AUGUST 17, 2018. NEW FUEL PUMP RELAY PURCHASED AND TEMPORARILY REPAIRED BY CONTACT. IN JANUARY 2019, THE VEHICLE WAS TAKEN TO PHILLIPS BUICK GMC (2160 US WHY 441, FRAUDULENT PARK, FL 34731) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP AND FUSE BLOCK (BOX) NEEDED REPLACEMENT AND THE REAR SEAT NEEDED TO BE MODIFIED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000. *TTT CONTACT SAYS THERE HAS BEEN NUMEROUS REPORTED FUEL PUMP RELAY, FUSE BLOCK AND FUEL PUMP REPORTED FAILURES ON BUICK LAGRANGE. THE MAJOR SAFETY PROBLEM ARE THE FAILURES THAT OCCURRED WHILE THE CARS WERE BEING DRIVEN AND THE ENGINE STOPPED RUNNING. ENCLOSED IS A COPY OF THE BILL FROM PHILLIPS BUICK/GMC. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11185010March 8, 2019
SERVICE BRAKES, HYDRAULIC:POWER ASSIST:HYDRAULIC:HOSES, LINES/PIPING, AND FITTINGS
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT STATED THAT THE BRAKE LINE WAS REPLACED BY AN INDEPENDENT MECHANIC. THE VEHICLE WAS THEN TAKEN TO SUBURBAN BUICK GMC OF FERNDALE (21800 WOODWARD AVE, FERNDALE, MI 48220, (248) 547-6100) WHERE IT WAS DIAGNOSED THAT THE REAR BRAKE LINE HAD BEEN REPLACED AND TIED TO THE SWAY BAR. THE BRAKE LINE WAS NOT COMPLETELY INSTALLED FROM THE ENGINE TO THE BRAKES, WHICH COULD CAUSE BRAKE FLUID TO LEAK. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 56,620.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183646March 2, 2019
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
WHILE PASSING A VEHICLE, ACCELERATOR IMMEDIATELY ACCELERATED THE VEHICLE TO OVER 115 MPH QUICKLY, AND THE SPEED CONTINUED TO CLIMB. COULD NOT DEACCELERATE. BOTH FEET ON THE BRAKE, NO LUCK, SHIFTED TO 1ST GEAR, NO LUCK, PUSHED MANY BUTTONS ON STEERING WHEEL, NO LUCK, ACCEPTED THE FACT THAT THIS WAS GOING TO BE A HIGH SPEED DELIBERATE ROLLOVER. FINALLY AT THE LAST POSSIBLE MOMENT, THROTTLE DISENGAGED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182321February 25, 2019
UNKNOWN OR OTHER
BACK DOORS ARE STUCK LOCKED. NEITHER DOOR WILL OPEN. HAVE TWO KIDS THAT HAVE TO RIDE BACK THERE AND IF WE GET IN AN ACCIDENT IT COULD BE FATAL IF THEY ARE BACK THERE AND CAN'T GET OUT!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181376February 20, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
I WAS DRIVING DOWN THE ROAD ABOUT 1 MIKE FROM MY HOUSE. THE ROAD IS A COUNTRY ROAD AND IS STRAIGHT. I WASN'T DISTRACTED OR SPEEDING. IT HAPPENED SO FAST BUT I THINK I MAY HAVE HIT A SLIGHT BUMP ON THE RIGHT HAND SHOULDER OF THE ROAD AND THEN THE CAR STARTED FISH TAILING AND THEN WENT OFF THE ROAD AND WAS STOPPED WHEN IT HIT A DIRT DRIVEWAY. I HAD NO CONTROL OF THE CAR AND THE BRAKES FAILED TO STOP THE CAR. THE CAR WAS TOTALED WITH ONLY 36000 MILES ON IT EVEN THOUGH I LUCKILY JUST SIDESWIPED A TREE. THE CAR ALWAYS SEEMED HARD TO STEER AS IF THE STEERING WAS LOOSE AND YOU REALLY HAD TO PAY ATTENTION AND KEEP BOTH HANDS ON THE STEERING WHEEL. THE CAR WAS MY ELDERLY IN-LAWS WHO BOUGHT IT BRAND NEW IN 2007. THEY BOTH PASSED AWAY IN NOVEMBER 2018 AND THEN I INHERITED IT AND HAD JUST RECENTLY STARTED DRIVING IT. THE AIR BAGS DID NOT DEPLOY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11176513February 12, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START AND THE KEY FOB DID NOT WORK. WHEN THE CONTACT ATTEMPTED TO UNLOCK THE VEHICLE WITH THE KEY FOB, SHE BECAME LOCKED INSIDE THE VEHICLE. THE CONTACT HAD TO MANUALLY UNLOCK THE DOOR ON THE PASSENGER SIDE TO EXIT THE VEHICLE. IN ADDITION, THE ELECTRICAL SYSTEM DID NOT WORK AND THE CONTACT SMELLED A BURNING ODOR. ALSO, THE VEHICLE MADE GRINDING AND CLICKING SOUNDS EVEN WITH IT BEING OFF. THE CONTACT RECEIVED A LETTER FROM THE MANUFACTURER THAT DESCRIBED THE FAILURES. THE CONTACT CALLED COGGIN BUICK GMC IN JACKSONVILLE (7245 BLANDING BLVD, JACKSONVILLE, FL 32244, (904) 638-1115) AND WAS INFORMED TO HAVE THE VEHICLE TOWED. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 112,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11175047February 7, 2019
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO BUICK GMC OF BEAVERTON (503-298-4062, LOCATED AT 9155 SW CANYON RD, PORTLAND, OR 97225) WHERE IT WAS DIAGNOSED THAT THE REAR FUSE BLOCK IN THE FUEL PUMP RELAY MELTED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT CALLED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 109,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174497February 5, 2019
ENGINE
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT NOTICED OIL LEAKING UNDERNEATH THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE HEAD GASKET FAILED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 86,000. *TT CONSUMER STATED VEHICLE DIAGNOSED OIL LEAD CAN ONLY BE FIXED BY HAVING THE ENGINE REPLACED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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