Buick Lucerne Complaints

943 consumer complaints on file.

#11384970December 26, 2020
ENGINE
OIL LEAK FROM FAULTY SEALS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384397December 21, 2020
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS, SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE BRAKE LINE WAS FRACTURED. THE CONTACT NOTICED THE FAILURE WHILE HIS WIFE WAS REVERSING OUT OF A PARKING SPACE WITH THE BRAKE PEDAL DEPRESSED. THE CONTACT STATED THAT THE BRAKE PEDAL WENT TO THE FLOORBOARD. THE CONTACT ADDED BRAKE FLUID TO THE VEHICLE AND DROVE TO HIS DESTINATION. THE VEHICLE WAS LATER TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN SAW BRAKE FLUID LEAKING FROM THE BRAKE LINE. THE VEHICLE WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE BRAKE HOSE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE CONTACT MENTION THAT THE PASSENGER SIDE BRAKE HOSE SHOWED EVIDENCE OF A FRACTURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 102,465.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384305December 20, 2020
ELECTRICAL SYSTEM
CAR WOULDN'T START KEPT TRYING TO START IT AND IT WOULD MAKE A CLICKING NOISE AND THEN ALL OF A SUDDEN A SMALL ELECTRICAL FIRE STAFFED IN THE FUSE BOX IN THE REAR SEAT OF CAR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11377185November 30, 2020
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, A BURNING PLASTIC ODOR WAS PRESENT INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE LOCAL MECHANIC WHO INDICATED THAT THE FUSE BOX LOCATED UNDER THE REAR SEAT WAS HOT TO THE TOUCH AND THE RELAYS INSIDE HAD MELTED CAUSING THE FUEL PUMP TO OVERHEAT AND FAIL. THE VEHICLE WAS NOT YET REPAIRED. THE LOCAL DEALER COURTESY BUICK LOCATED AT 7 AUTO CENTER DR. LOUISVILLE KY WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11376438November 26, 2020
ELECTRICAL SYSTEM, SEATS, UNKNOWN OR OTHER
INITIAL INCIDENT HAPPENED WHILE DRIVING ON A STREET. DOOR LOCKS POWER CYCLED LOCK/UNLOCK AND THEN THE CAR WOULD CUT OFF. NO WARNING, NO TIME TO MOVE TO OUT OF TRAFFIC OR TURN ON HAZZARD. I USE THIS VEHICLE TO COMMUTE TO AND FROM WORK/CHILDCARE ETC. I ALSO TRAVEL OF THE FREEWAY ALOT. THAT WAS THE PREVIOUS INCIDENT. THE MOST RECENT INCIDENT OCCURRED WHEN THE CAR WOULD NOT TURN OVER AND UPON DOING RESEARCH WE FOUND THAT IT MAY BE RELATED TO. RELAY ISSUE DUE TO THE FUZE BOX BEING UNDERNEATH THE REAR SEAT. GM CLAIMS THAT BECAUSE A BRACKET USED TO FASTEN THE SEAT IN PLACE INTERFERES WITH THE FUZE BOX AND PRESSES DOWN ON THE FUZE PUMP RELAY AND CAUSES IT TO BURN OUT. AFTER SWITCHING OUT THE RELAYS WITH THE SUGGESTED LOWER PROFILE RELAY, THE CAR DROVE FOR A FEW HOURS AND THEN WHEN WE PARKED WE COULDN'T REMOVE THE KEY FROM THE IGNITION. UPON LIFTING THE BACK SEAT TO DISCONNECT THE BATTERY WE SMELLED AND HEARD THE FUEL PUMP RELAY BURNING AND SIZZLING. SINCE THE CAR WAS "SERVICED" BY A BUICK DEALER IN JUNE I'M ASSUMING THAT IT WASN'T ACTUALLY SERVICED THE RELAY WAS JUST REPLACED AND MAYBE A FEW OTHER TWEAKS HERE AND THERE BUT THE ISSUE WAS NOT RESOLVED. I AM VERY CONCERNED ABOUT THE RELIABILITY OF THIS CAR. I HAVE CHILDREN THAT RIDE IN THE BACK SEAT. I AM FEARFUL THAT THE CAR WILL CATCH FIRE OR SPARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375425November 19, 2020
STEERING
EVERY BUICK I HAVE EVERY HAD, HAD POWER STEERING ISSUES, INCLUDING MY NEWEST ONE. I JUST GOT A OIL CHANGE AND THEY TOPPED OFF EVERYTHING, YET MY POWER STEERING SOUNDS HORRIBLE WHEN TURNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365308October 20, 2020
FUEL/PROPULSION SYSTEM
FUEL RELAY WENT OUT 2X, THE SECOND IT ALMOST CAUGHT THE CAR ON FIRE. THE CAR FILLED WITH SMOKE. ITS LOCATED UNDER THE REAR SEAT OF THE CAR. CALLED DEALERSHIP SAID THERE WAS A RECALL TO BRING IT IN, NOW THE DEALERSHIP IS SAYING THE WARRANTY HAS EXPIRED, AND WANTS $1700 TO FIX.IF I'D BEEN DRIVING IT WOULD'VE BURNED THE CAR, AND WORSE HOW ABOUT IF MY GRANDBABY WOULD'VE BEEN BUCKLED IN THAT SPOT. THE CAR ONLY HAS AROUND 80,000 MILES ON IT. THE CAR WAS IN MOTION. THE CAR IS STILL AT THE DEALERSHIP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364296October 14, 2020
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, SEATS
FUSE BOX PROBLEM WITH DESIGN. THE SEAT LATCH DESIGN TOGETHER SHORTS OUT THE FUEL PUMP RELAY. THIS GETS HOT, SHORTS OUT AND DAMAGES THE FUEL PUMP AND CAN CAUSE POSSIBLE FIRE. THIS IS A COSTLY DEADLY DESIGN FLAW AND SHOULD BE RECALLED. LUCKY WE FIXED IT IN TIME. I HAVE BABIES THAT SIT IN MY BACK SEAT AND IT'S SCARY TO THINK THAT IT COULD CATCH ON FIRE WITH THEM SITTING THERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361507September 28, 2020
ENGINE
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. THE CONTACT STATED WHILE DRIVING, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE JERKED WITH AN ABNORMAL THUD BEFORE RESPONDING. MIKE HAGGERTY BUICK GMC, INC. (9301 S CICERO AVE, OAK LAWN, IL 60453; (708) 762-9813) WAS CONTACTED AND THE CONTACT WAS INFORMED THAT THE PASSENGER'S SIDE MOTOR MOUNT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.*DT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360912September 24, 2020
STRUCTURE:BODY, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. THE CONTACT STATED THAT WHILE HIS GIRLFRIEND WAS DRIVING AT AN UNKNOWN RATE OF SPEED UPON EXITING A HIGHWAY, THE VEHICLE HAD SHUT OFF WITHOUT WARNING. SHE WAS ABLE TO PULL THE VEHICLE OVER AND RESTART THE VEHICLE. AS THE CONTACT'S GIRLFRIEND PROCEEDED TO DRIVE, SHE INITIALLY SMELLED SMOKE COMING FROM THE VEHICLE; SHE THEN SAW A FLAME IGNITE FROM THE BOTTOM REAR PASSENGER SEAT. SHE STATED THAT SHE WAS INITIALLY UNABLE TO UNLOCK THE DOORS OR ROLL DOWN THE DRIVER SIDE WINDOW; AFTER A SECOND ATTEMPT, SHE WAS ABLE TO ROLL DOWN THE DRIVER SIDE WINDOW AND EXITED THE VEHICLE. A FELLOW MOTORIST SAW THE SITUATION AND CALLED THE FIRE DEPARTMENT. THE FIRE DEPARTMENT ARRIVED AND EXTINGUISHED THE FIRE. A FIRE REPORT WAS FILED AND NO INJURIES WERE REPORTED AS A RESULT OF THE FIRE. THE VEHICLE WAS DESTROYED AT THE SCENE AND WAS TOWED TO AN INDEPENDENT JUNK YARD. THE CONTACT CALLED PENSKE BUICK GMC(100 S MUSEUM RD, SHILLINGTON, PA 19607) WHERE HE WAS INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 88,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11360280September 21, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, A BURNING PLASTIC TYPE ODOR AND SMOKE WAS PRESENT COMING FROM THE REAR SEAT AREA. UPON INSPECTION IT WAS DISCOVERED THAT THE FUEL PUMP RELAY HAD BURNED AND WAS VERY HOT TO THE TOUCH. THE CONTACT INDICATED THAT THE ELECTRICAL FUSE BOX WAS LOCATED UNDER THE DRIVER SIDE REAR SEAT AND HAD MADE CONTACT WITH THE FUEL PUMP RELAY CAUSING THE FAILURE. THE FAILURE WAS NOT YET REPAIRED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 103,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11355056September 15, 2020
FUEL/PROPULSION SYSTEM
CAR CRANKED BUT DOES NOT START. JUST REPLACED THE FUEL PUMP RELAY WITH OEM AND FUEL PUMP. WORKED. ONE DAY LATER, DOESN'T WORK. THE FUEL PUMP RELAY WAS BURNT. SEEMS TO BE A COMMON PROBLEM IN THE CHAT BOXES FOR THIS CAR. I WAS TOLD THERE IS A TECH NEW BULLETIN ON THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354870September 14, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 BUICK LUCERNE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS DIAGNOSED WITH A DEFECTIVE FUEL PUMP RELAY. AFTER RECEIVING THE DIAGNOSIS, THE CONTACT HAD THE FUEL PUMP RELAY REPLACED. DESPITE THE REPAIR, THE CONTACT STATED THAT WHILE HER HUSBAND WAS DRIVING HOME FROM THE MECHANIC AT A LOW RATE OF SPEED, THE VEHICLE SHUTOFF AGAIN WITHOUT WARNING. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED BACK TO THE SAME INDEPENDENT MECHANIC WHERE IT REMAINED IN THEIR POSSESSION. UPON INVESTIGATION, THE CONTACT LINKED HER FAILURE TO NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED HER THAT THERE WERE NO RECALLS ON THE VEHICLE. THE CONTACT WAS OFFERED NO FURTHER ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 158,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354330September 11, 2020
ENGINE
THE ENGINE IT'S SHUTTING OFF WHILE DRIVING, AND AFTER IT GETS COLD IT WILL RESTART, BUT AFTER DRIVING AGAIN ANOTHER FEW MILES IT WILL SHUT OFF AGAIN. THERE ARE NO LIGHTS ON, SO NO MECHANIC TO TELL ME WHAT THE PROBLEM IS. I EVEN CALLED THE DEALER, AND I WAS TOLD THAT THEY CAN'T DIAGNOSE THE CAR BECAUSE IS NO CHECK ENGINE LIGHT ON.. I TRIED FEW DIFFERENT AUTO SHOPS WITH NO ANSWER, SO MY CAR IS PARKED IN THE DRIVEWAY BECAUSE I'M SCARED TO DRIVE IT, I DON'T KNOW HOW OR WHEN THE ENGINE WILL STOP.. ANOTHER MECHANIC TOLD ME TO DROP THE CAR TO HIS SHOP BUT IT MAKE 2 WEEKS OF WORK TO FIND OUT THE PROBLEM AND I WILL HAVE TO PAY FOR 2 WEEKS, AND THAN TO PAY TO FIX IT. IT USUALLY STOPS WHILE IN MOTION WHEN CLOSE TO THE A TRAFFIC LIGHT, WHEN I MAKE A TURN AND ALWAYS WHEN I SLOW DOWN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351529August 27, 2020
ELECTRICAL SYSTEM:PROPULSION SYSTEM:FUSES, RELAYS, CONTACTS, AND SHUNTS
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 75 MPH, THE VEHICLE LOSS POWER AS A SMOKE ODOR WAS DETECTED IN THE CABIN OF THE VEHICLE. THE CONTACT EXITED THE HIGHWAY AND WENT TO A LOCAL AUTO STORE. WHILE PARKED, HE INSPECTED THE VEHICLE, OPENING THE REAR PASSENGER DOOR AND FOUND THAT THE PLASTIC BURNING ODOR WAS COMING FROM THE UNDERNEATH THE SEAT. THE CONTACT LIFTED THE REAR SEAT AND DISCOVERED THAT THE FUSE BOX WAS EXTREMELY HOT TO TOUCH. UPON OPENING THE BOX SMOKE AND A BURNT FUSE RELAY WAS SEEN. THE CONTACT STATED THAT HE PURCHASED AND REPLACED THE BURNT FUSE. THE CONTACT DROVE THE VEHICLE TO HIS RESIDENCE, WHERE IT WAS LATER TOWED FROM TO THE DEALER THOMAS CHEVROLET-BUICK INC. (2128 S BYRON BUTLER PKWY, PERRY, FL 32348) WHO INFORMED THE CONTACT THAT NO RECALL WERE UNDER THE VIN. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE FUEL RELAY KIT NEEDED TO BE REPLACED. THAT CONTACT MENTIONED MANUFACTURER COMMUNICATION NUMBER: 15-NA051 (ELECTRICAL SYSTEM, SEATS, FUELS SYSTEM, GASOLINE) (NHTSA ID NUMBER: 10108617) AS A POSSIBLE SOLUTION TO THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, A CASE WAS OPENED AND THE CONTACT WAS INSTRUCTED TO TAKE THE VEHICLE TO THE DEALER FOR REPAIRS. THE FAILURE MILEAGE WAS APPROXIMATELY 149,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11344281August 10, 2020
STRUCTURE:BODY, ELECTRICAL SYSTEM, VISIBILITY/WIPER
INTERMITTENT FAILURE OF WINDSCREEN WIPERS ON A RANDOM BASIS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11344034August 8, 2020
STEERING
WHILE BACKING THE VEHICLE OUT OF MY DRIVEWAY, IT LOST ALL POWER STEERING AND THE FLUID GUSHED FROM UNDER THE CAR. NOW THE THERE IS NO POWER STEERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343037August 3, 2020
ELECTRICAL SYSTEM:PROPULSION SYSTEM:FUSES, RELAYS, CONTACTS, AND SHUNTS
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. THE CONTACT STATED A FUSE BLOCK MELTED DUE TO THE FUEL RELAY UNDER THE REAR SEAT MALFUNCTIONING. THE CONTACT STATED THAT THE FAILURE OCCURRED SEVERAL YEARS AGO, AND THE VEHICLE WAS TAKEN TO A DEALER WHOM INFORMED THAT THERE WAS NO RECALL FOR THE FAILURE. THE CONTACT STATED THAT THE DEALER REPLACED THE RELAY. THE CONTACT STATED THAT HER SPOUSE ORDERED A NEW PART AND WOULD DO THE REPAIRS ON HIS OWN. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 82,500.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11341636July 27, 2020
SERVICE BRAKES
BRAKE LINE EXPERIENCED A CATASTROPHIC FAILURE RESULTING IN A RAPID LOSS OF ALL BRAKE FLUID AND COMPLETE LOSS OF BRAKES WHILE ON A CITY STREET. CAR WAS TOWED TO THE REPAIR SHOP WHERE IT WAS DETERMINED THAT ALL BRAKE LINES WERE SEVERELY RUSTED FROM THE OUTSIDE AND ONE HAD FAILED. THIS CAR WAS ALWAYS GARAGE KEPT AND VERY INFREQUENTLY DRIVEN ON SALTED STREETS. ALL BRAKE HAD TO BE REPLACED. I THINK IT IS UNREASONABLE THAT BRAKE LINES SHOULD RUST OUT AND CAUSE SUCH A FAILURE. SOMEONE COULD HAVE BEEN KILLED. A PERSON DOES NOT THINK OF THEIR BRAKE LINES AS REQUIRING CONSTANT INSPECTION, LIKE ONE MIGHT KEEP AN EYE ON THE TREAD ON THEIR TIRES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340201July 19, 2020
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM
FUSE BOX SHORT DO TO LOCATION CAUSING FUEL PUMP TO STOP WORKING AND YOU KNEW ABOUT IT FOR YEARS , KNOW FUEL PUMP IS NOT WORKING AND FUSE BOX NEED'S REPLACED AND ALL SHOULD BE RECALLED STARTED HAPPENING FROM DAY ONE AND BROKE DOWN OVER TIME CAUSE IS SEAT BRACKET LOCATION AND I FEEL YOU SHOULD BE DOING A RECALL DO TO FACTORY DEFECT .#15-NA-051 NO START CONDITION ,THANK GOD THE VEHICLE WAS STATIONARY AND MY SON HAVE M.D. WAS NOT DRIVING TO THE DOCTOR'S
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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