Audi Q5 Complaints

1,386 consumer complaints on file.

#11078227March 8, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V082000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUDI SEATTLE IN SEATTLE, WASHINGTON AND AUDI BELLEVUE IN BELLEVUE, WASHINGTON WERE MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076434March 6, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V082000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SERRA TOYOTA AUDI VOLKSWAGEN OF TRAVERSE CITY (1301 S GARFIELD AVE, TRAVERSE CITY, MI) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076291March 5, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 AUDI Q5. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V082000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED AUDI LAS VEGAS AT (702) 822-7000 (6335 W. SAHARA AVE, LAS VEGAS, NV 89146) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076364March 5, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2012 AUDI Q5. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V082000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN SEPTEMBER OF 2017. THE CONTACT SPOKE WITH AUDI LYNBROOK (855 SUNRISE HIGHWAY LYNBROOK, NY 11563, (516)-887-5300) SEVERAL TIMES AND WAS INFORMED THAT THE PARTS WERE ORDERED AND THE CONTACT WOULD RECEIVE A CALL WHEN THEY ARRIVE. THE MANUFACTURER STATED THAT THE RECALL WAS NO LONGER A HIGH PRIORITY. THE MANUFACTURER INSTRUCTED THE CONTACT TO ONLY COMMUNICATE WITH THE DEALER REGARDING PART AVAILABILITY AND STATED THAT THE INTERIM REPAIR WAS NO LONGER AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076352March 5, 2018
STRUCTURE:BODY
I PURCHASED MY VEHICLE ON 4/21/2017, I WAS SOLD BY THE DEALERSHIP ON THE ADVERTISED SAFETY FEATURE CALLED THE AUDI PRE SENSE. AUDI PRE SENSE DETECTS COLLISION HAZARDS ALL AROUND THE CAR AND INITIATES SPECIFIC PREVENTIVE MEASURES. ON 1/20/2018 AT 9AM I WAS INVOLVED IN AN ACCIDENT WHERE I WAS DRIVING ON A CITY STREET GOING ABOUT 10-15 MPH, I WAS STOPPED AT A RED LIGHT AND WAS DRIVING OFF FROM THE INTERSECTION DUE TO THE GLARE IN MY EYES I WAS NOT ABLE TO SEE A CEMENT PILLAR IN FRONT OF ME. THE CAR COLLIDED AND THERE THE ENTIRE FRONT WAS SMASHED IN, THE ENGINE BELT WAS CLIPPED.I CONTACTED AUDI HEAD QUARTERS AND DESCRIBED TO THEM THE INCIDENT, PROVIDED PICTURES, AND POLICE REPORT. AUDI CUSTOMER CARE TOLD ME THAT THE SAFETY FEATURE DOES NOT WORK IN SUNLIGHT AND THAT IN THIS CASED THE AUDI PRE SENSE WOULD NOT OF DETECTED ANYTHING. THIS IS FAR DIFFERENT FROM WHAT THE DEALERSHIP TOLD AS WELL AS WHAT IS PUBLISHED ON THEIR WEBSITE. THE AUDI PRE SENSE SHOULD BE 360 VIEW AND MY CAR SHOULD HAVE ALERTED ME THAT I WAS IN AN ACCIDENT.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11075782March 2, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2012 AUDI Q5. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V082000 (AIR BAGS) WAS RECEIVED IN MARCH OF 2017. AFTER CONTACTING THE DEALER (LYNNBROOK AUDI IN LYNNBROOK, NY), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE CONTACT WAS INSTRUCTED TO CONTACT THE MANUFACTURER. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076013March 2, 2018
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
WHILE DRIVING DOWN THE EXPRESSWAY IN CHICAGO, TRANSMISSION, AND ALL SAFETY FEATURES COMPLETELY SHUT OFF. PRESSING ON ACCELERATOR HAD NO EFFECT, AND WITH LIMITED STEERING WAS ABLE TO PULL TO ROADSIDE BARELY MISSING HIGH-SPEED TRAFFIC. EXPRESSWAY ROADSIDE IS NARROW, SO WAS NEARLY HIT BY MANY CARS WHILE WAITING FOR TOW SERVICE. CAR WOULD NOT RESTART AND WITH FULL ELECTRONIC TRANSMISSION, NO ABILITY TO PUT INTO NEUTRAL. AUDI ROADSIDE ASSISTANCE DID NOT PROVIDE TIMELY TOW SERVICE. EXTREMELY DANGEROUS AND UNSAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075674March 1, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2012 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V082000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED PRESTIGE IMPORTS (9201 W COLFAX AVE, DENVER, CO 80215) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075729March 1, 2018
FUEL/PROPULSION SYSTEM
I RECEIVED A NOTICE OF RECALL FOR MY VEHICLE DUE TO POSSIBILITY OF LEAKING FUEL. CALLED THE DEALER TO COMPLETE THE RECALL IN NOVEMBER 2016 ALONG WITH AN REGULAR MAINTENANCE, TOOK THE CAR IN AND WAS NOT ADVISED OF ANY ISSUES WITH COMPLETING EITHER SERVICE. PICKED THE CAR UP AND WAS TOLD THAT THE PART REQUIRED FOR THE RECALL WAS NOT AVAILABLE AND THAT I WOULD BE CALLED BY THE DEALER ONCE THE PART BECAME AVAILABLE SO THE REPAIR COULD BE COMPLETED. IT IS NOW MARCH OF 2018 AND I HAVE YET TO RECEIVE A CALL TO SCHEDULE THE REPAIR OF THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074318February 22, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 AUDI Q5. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V082000 (AIR BAGS) WAS RECEIVED IN JANUARY OF 2018. AFTER CONTACTING THE DEALER (AUDI OF WALLINGFORD, 800 S. COLONY RD, WALLINGFORD, CT 06492) AND THE MANUFACTURER, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073862February 20, 2018
ENGINE
WATER PUMP BROKEN AT 39,000 MILES. BROKEN PLASTIC PROPELLER. CAR STARTED "BUCKING" AS I PULLED IN TO GET IT INSPECTED. I WAS ADVISED THAT THE CAR WAS NOT DRIVABLE...WATER PUMP FAILURES ARE SITED ON THE INTERNET BY MANY. I HAVE TALKED TO AUDI CUSTOMER SERVICE WITHOUT SUCCESS. AUDI OWNERS REPORT THAT THEY HAVE BEEN GIVEN PAYMENT FOR THE PUMP AND EXTENDED WARRANTY. PLEASE ADVISE WHAT OPTIONS I HAVE IN THIS SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066622February 2, 2018
UNKNOWN OR OTHER
THE PUSH TO START BUTTON MATERIAL IS FLAKING OFF AND THE SHARP EDGES LEFT CUT MY FINGER REPEATEDLY. SERVICE TO REPLACE BUTTON IS $200+.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064590January 24, 2018
AIR BAGS
TL* THE CONTACT OWNED A 2012 AUDI Q5. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE DRIVER BECAME DISTRACTED AND CRASHED ONTO ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS DEEMED DESTROYED AND TOWED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 49,000. THE VIN WAS NOT AVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11064060January 22, 2018
SERVICE BRAKES, UNKNOWN OR OTHER
MY VEHICLE HAS A SAFETY FEATURE CALLED AUDI PRESENCE. MY NEW VEHICLE Q5 PRESTIGE (LESS THAN 150 MILES, JUST 6 DAYS OLD) HAD MALFUNCTIONED WITH AN UNEXPECTED AUTOMATIC BREAK ON JAN 17TH 2018 AT AROUND 7:29PM CENTRAL TIME WHILE ON SERVICE ROAD OF HIGHWAY 114 GOING TOWARDS WEST (STRAIGHT ROAD IN MOTION) BEFORE REACHING THE INTERSECTION OF FREEPORT IN IRVING, TX. THERE WAS NOTHING IN THE STREET THAT COULD BE IDENTIFIED AS AN OBJECT THAT WOULD CAUSE A COLLISION OR ANY KIND OF ACCIDENT. THE SUDDEN BREAK REALLY CAUSED A MENTAL SHOCK TO ME. I WAS LUCKY TO HAVE NO VEHICLE JUST BEHIND ME. I WAS DRIVING AT AROUND 40 MILES PER HOUR. I HAVE USED COLLISION AVOIDANCE TECHNOLOGY FOR THE LAST 3.5 YEARS (MERCEDES BENZ, SUBARU FORESTER AND THE LATEST BEING TOYOTA COROLLA) AND I AM VERY FAMILIAR WITH THE TECHNOLOGY AND NEVER RAN INTO SUCH ISSUES. I CONTACTED AUDI SUPPORT AND THEY MENTIONED IT IS NOT UNUSUAL AND YOU SHOULD TAKE IT TO DEALER. I TOOK THE VEHICLE TO DEALER AND THEY INFORMED IT HAPPENS ALL THE TIME AND AUDI IS VERY SENSITIVE TO THIS COMPARED TO OTHER BRANDS TO BE MORE SAFE. THEY WERE NOT EVEN WILLING TO CHECK THE VEHICLE AND WANTED ME TO COME BACK IF IT HAPPEN AGAIN. THEY ALSO TOLD THEY HAVE NO WAY TO FIGURE OUT WHAT HAPPENED. ON MY ESCALATION ONE OF THE SENIOR MANAGER IN SALES TOLD ME HE OWNS AUDI AND PRE SENSE RUN INTO THIS ISSUES BUT NEED NOT BE WORRIED.FINALLY THEY RAN AN AUTOMATED TEST AND CONFIRMED THEIR REPORT DOES NOT SHOW ANY ISSUES WITH THE VEHICLE. I AM DRIVING THE VEHICLE NOW BUT HAS THE FOLLOWING CONCERNS:1) AUDI CUSTOMER SUPPORT NOT DEALER IS APPEARS TO BE NOT TRAINED HOW TO HANDLE SAFETY ISSUES WHEN REPORTED. 2) DEALER DID NOT REGISTER MY REPORTED ISSUE. THEIR REPORT PROVIDED DID NOT CAPTURE WHAT ISSUE WAS REPORTED. TO ME THIS IS A BAD PRACTICE. IT IS UNCLEAR IF THIS WAS DELIBERATE.I APPRECIATE WHAT NHTSA DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064249January 22, 2018
ENGINE, UNKNOWN OR OTHER
VEHICLE BEGAN STARTING ROUGHLY 1/4/2018. TOOK IT TO THE AUDI DEALERSHIP, WHERE THEY DETERMINED THAT THE TIMING CHAIN AND TENSIONER HAVE FAILED. VEHICLE HAS 50,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063763January 19, 2018
AIR BAGS
TACATA AIR BAG RECALL - SAFETY RECALL 69N1 ... 2 YEARS AND COUNTING THE PART IS NOT AVAILABLE, AUDI IS DOING NOTHING TO HELP. I HAVE SMALL CHILDREN, THIS IS A RIDICULOUS THE PART IS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063274January 17, 2018
ELECTRICAL SYSTEM
DRL (DAYTIME RUNNING LIGHTS) BURN OUT PREMATURELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063357January 17, 2018
AIR BAGS
TAKATA RECALL. IT HAS BEEN A MONTH SINCE I BROUGHT OUR CAR IN TO THE AUDI DEALERSHIP TO HAVE THE RECALL PERFORMED. THEY STILL DO NOT HAVE THE PART AVAILABLE. I'M CONCERNED THAT CONTINUING TO DRIVE IT REPRESENTS A GRAVE SAFETY CONCERN TO MYSELF AND MY FAMILY. WHAT IS BEING DONE AND WHAT SHOULD I DO?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062462January 12, 2018
STEERING
TL* THE CONTACT OWNS A 2013 AUDI Q5. WHILE DRIVING 20 MPH AND EXITING THE FREEWAY, THE STEERING WHEEL FAILED TO MOVE AND SEIZED. THE STEERING SYSTEM MALFUNCTION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (AUDI VALENCIA, 23923 CREEKSIDE RD, VALENCIA, CA 91355, 661-888-1453) WHERE IT WAS DIAGNOSED THAT THE STEERING RACK MODULE AND THE POWER STEERING MODULE NEEDED TO BE REPLACED. THE PARTS NEEDED TO BE ORDERED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER (SAMANTHA AT 1-800-822-2834, EXT 43358) WAS NOTIFIED AND OPENED CASE NUMBER: 180034706. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062466January 12, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER (PRESTIGE IMPORTS, 9201 W COLFAX AVE, DENVER, CO 80215, (303) 872-9990) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT RECEIVED A POSTCARD FROM TK HOLDINGS, ALERTING HIM THAT THEY FILED FOR BANKRUPTCY. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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