Audi Q5 Complaints

1,386 consumer complaints on file.

#11102709June 19, 2018
ELECTRICAL SYSTEM, ENGINE
I RECEIVED A LETTER FROM AUDI USA TODAY STATING THAT THERE IS A SAFETY ISSUE WITH THE "AFTER RUN COOLANT PUMP" FAILING AND POTENTIALLY CAUSING THE VEHICLE TO CATCH FIRE. AUDI SAYS THAT THERE ARE NO PARTS AVAILABLE TO FIX THIS PROBLEM YET, AND WILL NOT BE AVAILABLE UNTIL AT LEAST NOVEMBER. UNTIL THAT TIME AUDI SAYS TO PARK THE VEHICLE OUTSIDE AT NIGHT SO THAT IF IT DOES CATCH FIRE, IT IS LESS LIKELY TO BURN DOWN YOUR HOUSE. I DO NOT THINK THIS IS A SAFE WAY TO HANDLE THIS ISSUE. FIRST AUDI SOLD US THE CARS WITH TAKATA AIRBAGS, THEN AUDI SOLD CARS WITH FRAUDULENT DIESEL ENGINES, NOW AUDI KNOWINGLY ADVISED THEIR CUSTOMERS TO DRIVE CARS THAT MAY CATCH FIRE AND HAS NO TIMELY SOLUTION TO MAKE THEM SAFE. I THINK YOU SHOULD INSTRUCT AUDI TO CORRECT THIS SITUATION IMMEDIATELY AND NOT TO BE ABLE TO SELL ANY MORE NEW VEHICLES IN THE USA UNTIL THIS SAFETY ISSUE IS RESOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102721June 19, 2018
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
AUDI Q5 DURING AFTERNOON HR'S DRIVING FROM WORK 30 MILES AND OUTSIDE TEMPERATURE 95F, INSIDE MAINTAINING TEMPERATURE AROUND 65F COOL RUNNING, AT LEFT TURN SIGNAL ABOUT TO TURN LEFT ENGINE STOOPED AND STEERING WHEEL LOCKED . IT'S STRUCK IN ROAD ABOUT 45 MIN AND WHEN TRIED TO START IT'S UNABLE TO START. LATER AFTER 45 MINUTES WHEN TRIED IT STARTED AND ABLE TO PULL TO PARKING LOT. ONCE I STOPPED AND START AT PARKING LOT SAME ISSUE ENGINE STOOPED ITSELF , WAITED FOR 30 MINUTES THAN TRY TO START IT STARTED - I DROVE IN PARKING LOT FOR FEW YARDS AGAIN ENGINE STOOPED AND STEERING WHILE LOCKED. I TOWED TO AUDI SHOWROOM. SHOWROOM SERVICE SAYING IT'S WORKING FINE NO ISSUES. THE ONLY MY CONCERN IS THAT IF IT'S HAPPEN IN FREEWAY @ SPEED 60 MPH ENGINE STOPS THAN THINK ABOUT THE CONDITION OF ACCIDENT. LIGHT INDICATOR ON THE VEHICLE IS SHOWING ECC. MILES ON VEHICLE : 55K
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102373June 18, 2018
ENGINE, ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2016 AUDI Q5. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE DEALER (AUDI OF SAN DIEGO, 1-855-971-8198) WAS CALLED AND CONFIRMED THAT THE PARTS WERE UNAVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102390June 18, 2018
ENGINE, ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2017 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (AUDI LAKELAND, 1215 GRIFFIN RD, LAKELAND, FL 33805, 863-284-0880) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102227June 15, 2018
SERVICE BRAKES
THE VEHICLE WAS STOPPED AND I WAS INTENDING TO TURN LEFT AT A SIGNAL LIGHT. WHEN THE SIGNAL CHANGED FOR ME TO PROCEED I ACCELERATED INTO MY LEFT TURN WHEN THE CAR SUDDENLY BRAKED ON ITS OWN AND PULLED ME BACK INTO THE SEAT. THE AUDI SENSE INDICATOR CAME ON BEING ACTIVATED AS IF IT SENSED I WAS ABOUT TO MAKE IMPACT WITH ANOTHER VEHICLE. HOWEVER, I WAS THE FIRST VEHICLE TURNING LEFT AND THERE WERE NO OTHER VEHICLES IN FRONT OF ME NOR ANY OTHER VEHICLES OPPOSITE OF MY LANE OF TRAVEL SO THERE WERE NO VEHICLES ANYWHERE NEAR MY VICINITY THAT SHOULD HAVE TRIGGERED THE AUDI SENSE. THERE WERE NO VEHICLES BEHIND ME ALSO TURNING OR I'M SURE THEY WOULD HAVE REAR-ENDED MY VEHICLE GIVEN THE SEVERE BRAKING ACTION. THE SYSTEM INITIATED A SEVERE BRAKING ACTION AS IF I WAS ABOUT TO REAR-END ANOTHER VEHICLE. THIS OCCURRED ON JUNE 14, 2018 AT AT APPROXIMATELY 10:30 AM. WEATHER CONDITIONS WERE WARM, DRY AND CLEAR WITH NO PRECIPITATION. I BELIEVE THIS WAS CAUSED BY A MALFUNCTION IN THE AUDI SENSE CAUSING THE BRAKING SYSTEM TO INITIATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101816June 14, 2018
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2016 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (AUDI GREENVILLE, 200 DUVALL DR., GREENVILLE, SC 29607, (864) 206-5285) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101823June 14, 2018
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD, ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2015 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V229000 (ENGINE AND ENGINE COOLING) AND 17V622000 (ELECTRICAL SYSTEM). THE CONTACT CALLED KANSAS CITY AUDI AT 816-941-9500 (LOCATED AT 10330 MADISON AVE, KANSAS CITY, MO 64114) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING) AND PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 17V622000 (ELECTRICAL SYSTEM).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101630June 13, 2018
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNED A 2013 AUDI Q5. WHILE DRIVING AT AN UNKNOWN SPEED, SMOKE WAS SEEN UNDER THE HOOD. THE CONTACT WAS NOT ABLE TO COAST THE VEHICLE TO THE SIDE OF THE ROAD DUE TO HEAVY TRAFFIC ON THE INTERSTATE. THE CONTACT WAS ABLE TO EXIT THE VEHICLE WITHOUT INJURIES. THE VEHICLE BURST INTO FLAMES, WHICH WERE EXTINGUISHED BY THE FIRE DEPARTMENT. A POLICE REPORT WAS FILED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO AN INSURANCE LOT WHERE IT WAS DEEMED DESTROYED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC TO DETERMINE THE CAUSE OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 17V622000 (ELECTRICAL SYSTEM) AND 18V229000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED CASE NUMBER: [XXX]. THE APPROXIMATE FAILURE MILEAGE WAS 27,000. *TT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT *JS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11101733June 13, 2018
UNKNOWN OR OTHER
I RECEIVED RECALL NOTICE, NHTSA # 18V229 FOR MY VEHICLE. REGARDING A COOLANT PUMP THAT COULD POSSIBLY EXPERIENCE A SHORT CIRCUIT AND OVERHEAT. IT WAS RECOMMENDED THAT THE VEHICLE BE PARKED OUTSIDE AS A PRECAUTIONIN CASE THERE WERE TO BE A FIRE BECAUSE OF THIS PROBLEM. THERE IS NOT YET ANY PARTS AVAILABLE TO FIX THIS. I AM VERY CONCERNED ABOUT DRIVING AROUND WITH THIS POTENTIAL PROBLEM. AND EVEN IF I PARK MY CAR OUTSIDE OF MY HOUSE, I LIVE IN THE WOODS SO A CAR FIRE WOULD LIKELY CAUSE A LOT OF DAMAGE ANYWAY. I FIND THIS TO BE UNACCEPTABLE AND I WOULD LIKE TO KNOW IF SOMETHING ELSE CAN BE REPLACED INSTEAD TO REMEDY THE PROBLEM, OR WHEN THE PARTS WILL BE AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100153June 6, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (SUN MOTOR CARS AUDI-PORSCHE (356 WOODS DR., MECHANICSBURG, PA 17050, (717) 691-3333) WAS CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099976June 5, 2018
ENGINE
ENGINE FAIL DUE TO THE TIMING CHAIN TENSIONER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099810June 4, 2018
POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2013 AUDI Q5. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED AND THE MESSAGE "DO NOT DRIVE" WAS DISPLAYED. THE VEHICLE WAS TAKEN TO RAY CATENA AUDI OF FREEHOLD (3561 U.S. 9, FREEHOLD, NJ 07728, (732) 810-8000) WHERE IT WAS DIAGNOSED THAT THE VEHICLE HAD WATER DAMAGE AND THE CIRCUIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THEY WOULD NOT COVER THE EXPENSES OF THE REPAIR BECAUSE THE WARRANTY HAD EXPIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098474May 29, 2018
UNKNOWN OR OTHER
THE VEHICLE WAS IN MOTION ON A HIGHWAY WITH MY PANORAMIC MOONROOF OPEN COMPLETELY. I WAS TRAVELING IN A SAFE SPEED, NO SPEED BUMPS OR POT HOLES, NO UNDERPASSES, AND NO TRAFFIC WHEN SUDDENLY MY MOONROOF GLASS POPPED AND SHATTERED EVERYWHERE. NEXT THING I KNOW, I AM GETTING A FACE FULL OF GLASS AND MY ENTIRE BACK SEAT IS COVERED IN GLASS. I HAVE SUSTAINED MICRO SCRATCHES FROM THE BROKEN GLASS ALL OVER MY CAR AND IT WAS UNDRIVEABLE AS I FEARED ALL THE GLASS CONTINUING TO FLY IN MY FACE. THANK GOD I WAS ALONE. I HAVE DONE MY RESEARCH AND REALIZED THAT THIS IS A RECOGNIZABLE SAFETY CONCERN WITH MY VEHICLE MAKE AND MODEL AROUND THE WORLD, BUT AUDI WILL NOT RECOGNIZE AS A SAFETY RECALL ISSUE. I'M JUST GLAD MY MOONROOF WAS NOT CLOSED AND ABOVE MY HEAD AS I PROBABLY COULD HAVE BEEN BADLY CUT AND THANK GOD I HAD NO PASSENGERS LIKE I NORMALLY DO AND PREVENTED THOSE INJURIES AS WELL. MY CAR IS NOW SITTING COVERED IN GLASS AS IF I WAS IN A HORRENDOUS CAR ACCIDENT WAITING FOR THE MANUFACTURE TO REPAIR THE ISSUE.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11098684May 29, 2018
UNKNOWN OR OTHER
I AM CONCERNED ABOUT THE LACK OF VIABILITY OF THE DUE TO THE POSITIONING OF THE DRIVERS SIDE MIRROR IN THE AUDI A5 SUV. THE MIRROR IS VERY LARGE AND BLOCKS THE ABILITY TO SEE VEHICLES ON THE LEFT WHEN STOPPED AT A STOP SIGN, ESPECIALLY SML SPORTS CARS OR VEHICLES ON AN ANGLE IF THERE IS A SLIGHT HILL. SMALL PERSONS WILL BE MORE AFFECTED BY THIS THAN OTHERS. I HAVE HAD MANY CLOSE CALLS BECAUSE THE CAR WAS BEHIND THE MIRROR. ALSO THERE IS A BLIND SPOT WHEN USING THE VEHICLE DETECTION SYSTEM ON THE FREEWAY; IF THE APPROACHING VEHICLE IS HALF WAY PARALLEL TO YOU, IE CHANGED LANES CLOSE TO YOU, IT WILL NOT BE DETECTED BY THE SYSTEM, IT ONLY DETECTS VEHICLES APPROACHING A CAR LENGTH BEHIND. I THINK THIS IS A SIGNIFICANT PROBLEM AND SHOULD BE INVESTIGATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098260May 28, 2018
AIR BAGS
I AM A MILITARY SERVICE MEMBER ASSIGNED IN STUTTGART, GERMANY. MY VEHICLE WAS SHIPPED HERE IN DECEMBER 2017, AT THAT TIME THERE WERE NO OPEN RECALLS. NOW MY VEHICLE IS AFFECTED BY THE TAKATA AIRBAG RECALL. BELOW IS WHAT I SENT AUDI OF AMERICA AS WELL AS THEIR RESPONSE. PLEASE ASSIST IN RESOLVING THIS MATTER BECAUSE AUDI OF USA DID NOT PROVIDE A VIABLE, SAFE SOLUTION. THANK YOU MY VEHICLE IS IN STUTTGART, GERMANY AND WAS SHIPPED AS PART OF MY MILITARY WORK DIRECTED MOVE IN OCTOBER 2017. THIS VEHICLE HAS AN OPEN TAKATA AIRBAG RECALL AND YESTERDAY I VISITED A LOCAL GERMAN DEALERSHIP WHO INFORMED ME THEY WOULD NOT ASSIST WITH INSPECTING MY CAR OR REPLACING AN AIRBAG IF NEEDED. COULD YOU PLEASE AND URGENTLY LET ME KNOW HOW I CAN RESOLVE THIS RECALL ISSUE WHILE MY VEHICLE IS IN STUTTGART, GERMANY? I AM VERY DISAPPOINTED THAT A LOCAL DEALERSHIP WOULD NOT ASSIST CONSIDERING THE RISK POSED TO THE DRIVER AND OTHER DRIVERS/PEDESTRIANS IF THIS AIRBAG ISSUE IS NOT RESOLVED IN A TIMELY MANNER. I ALSO HAVE CONCERNS CONTINUING TO DRIVE THE VEHICLE TO WORK IF THERE IS AN OPEN RECALL ITEM ISSUED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098138May 27, 2018
AIR BAGS
RECALL COMPLAINT: I RECEIVE WARNING LETTERS AND REMINDER CARDS, BUT THE LOCAL DEALER SEEMS NOT TO HAVE PARTS. THE RESPONSE SPECIFICALLY WAS TO "CALL BACK IN A MONTH - WE SHOULD HAVE PARTS THEN". IT WOULD SEEM THEY SHOULD BE CALLING ME! I EXPLAINED I WAS DRIVING A 2,000 MILE TRIP AND THERE WAS NO CONCERN, OR A WARNING THAT THE VEHICLE SHOULD NOT BE DRIVEN. I NOW HAVE A SCHEDULE THIS WEEK TO HAVE THE WORK DONE AT ANOTHER DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096268May 23, 2018
ELECTRICAL SYSTEM, VISIBILITY
2018 AUDI Q5 PRESTIGE. CONSUMER WRITES IN REGARDS TO THE HEADS UP DISPLAY FUNCTION ON VEHICLE. *LD THE CONSUMER STATED WHEN THE SUN REACHED A CERTAIN ANGLE, A WHITE SOLID REFLECTION BOX APPEARS ON THE WINDSHIELD. THIS CREATED A VISIBILITY ISSUE FOR THE DRIVER. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097223May 22, 2018
ENGINE, ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2015 AUDI Q5. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER (AUDI TYSONS CORNER, 8598 LEESBURG PIKE, VIENNA, VA 22182) WAS CONTACTED AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096476May 17, 2018
AIR BAGS
TL* THE CONTACT OWNED A 2014 AUDI Q5. THE CONTACT STATED THAT THE VEHICLE WAS STRUCK BY ANOTHER VEHICLE ON THE REAR PASSENGER SIDE BUMPER. THE CONTACT'S VEHICLE ROLLED OVER SEVERAL TIMES AND THE AIR BAGS FAILED TO DEPLOY. THE CONTACT AND FRONT PASSENGER WERE INJURED AND TRANSPORTED TO THE HOSPITAL. THE DRIVER OF THE OTHER VEHICLE WAS ALSO INJURED, BUT IS WAS UNKNOWN IF MEDICAL ATTENTION WAS RECEIVED. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 41,296. *TT
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11096643May 17, 2018
STEERING
CAR HAS ~30000 MILES. DROVE IT FOR 120 MILES, TURNED CAR OFF AT REST STOP. STARTED CAR AND AN ERROR INDICATOR "STEERING DEFECTIVE, DO NOT DRIVE" APPEARED. STEERING WHEEL WOULD NOT TURN. REPAIR SHOP DIAGNOSED THE PROBLEM AS A FAILED STEERING ASSEMBLY AND NOTED THAT THIS ISSUE WAS A RECALL ITEM ON THE AUDI SQ5 BUT NOT ON THE STANDARD Q5. THEY EXPLAINED THAT IF I WERE DRIVING THE VEHICLE AT THE TIME OF THE FAILURE THAT IT WOULD HAVE BEEN VERY DIFFICULT TO STEER THE CAR TO SAFETY. CALLED AUDI AND EXPLAINED THE PROBLEM AND THEY SAID AUDI COULD NOT ASSIST OR COMMENT ON THE FAILURE SINCE THE VEHICLE WAS NO LONGER UNDER THE MANUFACTURE WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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