Audi Q5 Complaints

1,386 consumer complaints on file.

#11062177January 11, 2018
VEHICLE SPEED CONTROL
WAS PULLING INTO MY PARKING SPOT AT WORK (SLOWING DOWN, STEPPING ON BRAKE) WHEN CAR SUDDENLY ACCELERATED TO WIDE OPEN THROTTLE. I PRESSED HARD ON THE ON BRAKE, IT WOULD NOT STOP. IT WAS BUCKING LIKE A BRONCO. IT WENT OVER THE CURB, ACROSS THE SIDEWALK. BY THEN I WAS STANDING ON THE BRAKE WITH BOTH FEET. IT TOOK OUT A 3-FT. TALL LIGHT ON THE LAWN BEFORE I THREW IT INTO NEUTRAL AND STOPPED IT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11061622January 10, 2018
STEERING
TL* THE CONTACT OWNS A 2014 AUDI Q5. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE ONLY OCCURRED IN THE WINTER MONTHS. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (RAY CATENA AUDI TOMS RIVER EAST, 325 NJ-37, TOMS RIVER, NJ 08753), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 48,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061644January 10, 2018
STEERING
WARNING LIGHT CAME ON AND STEERING WHEEL LOCKED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058463January 4, 2018
ELECTRONIC STABILITY CONTROL (ESC)
TAKATA RECALL! THE ENGINE LIGHT IS CONSTANTLY ON AND THE PASSENGER DOOR IS NOT WORKING PROPERLY. ONE OF THE DOORS HAVE TROUBLE LOCKING AND THE OTHER CAN'T SENSE THE REMOTE FOR UNLOCKING, IT NEEDS TO OPEN MANUALLY FROM INSIDE OF THE VEHICLE. THE ENGINE LIGHT COMES ON IMMEDIATELY AFTER THE CAR IS TURNED ON.THE VEHICLE WAS IN THE SHOP FOR WEEKS AND EXPENDED 2K WITH CHANGING THIS AND THAT BUT NOTHING WAS FIXED. THE ISSUE IS STILL EXISTS. THE ENGINE LIGHT IS STILL ON!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058239January 3, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED AUDI OF WESTWOOD AT (866) 980-6960 (375 PROVIDENCE HWY, WESTWOOD, MA 02090) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT WAS PLACED ON A WAITING LIST. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057997January 2, 2018
ENGINE
2014 AUDI Q5 3L TURBO DIESEL WOULD NOT START ON JAN 1. VEHICLE HAD "AUX HEATER " RECALL PERFORMED BY DEALER WITHIN THE PRIOR WEEK. AS THE OUTSIDE TEMPERATURE WAS FRIGID (CAR INDICATED BELOW 8F) SUSPECT DIESEL 'WAXING' MAY BE CONTRIBUTORY FACTOR. TOWING COMPANY SUGGEST THIS IS A KNOWN ISSUE, AND OWNER MESSAGE BOARDS SUGGEST SIMILAR, BUT AUDI ARE VERY DELIBERATE IN NOT ANSWERING QUESTION. SERVICE DEPARTMENT REP WHEN ASKED STATES THERE IS NO DIESEL ADDITIVE REQUIRED FOR SUCH COLD WEATHER AND THEY HAVE NEVER PERSONALLY SEEN DIESEL WAXING WITH AUDI. VEHICLE HAS BEEN AUDI DEALER SERVICED AT PRESCRIBED INTERVALS FROM NEW. TRIED THE VEHICLE MULTIPLE TIMES AND EVEN IN TEMPERATURES OF 12-20F VEHICLE SUBSEQUENTLY DID NOT START - ENGINE AND BATTERY WARNING LIGHTS REMAINING ILLUMINATED. THE KEYFOB WOULD ALSO NOT RELEASE AS THE VEHICLE 'THOUGHT' THE IGNITION WAS 'ON' AND REQUESTED IT BE TURNED OFF BEFORE LEAVING VEHICLE WHICH WAS NOT POSSIBLE, THUS FURTHER DRAINING BATTERY. GIVEN THAT AUDI APPEAR TO HAVE A PREVALENT 'DON'T ASK, DON'T TELL' CULTURE ON POTENTIAL PROBLEMS AM REPORTING THIS INCIDENT SO THAT OCCURRENCE DATA MAY BE INDEPENDENTLY ANALYZED AND VERIFIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058040January 2, 2018
ENGINE, FUEL/PROPULSION SYSTEM
ENGINE LIGHT IS CONSTANTLY ON. FUEL SYSTEM MALFUNCTIONS AND VERY EXPENSIVE IGNITION COIL/ SPARK PLUG REPAIRS ARE ALWAYS THE ISSUE. THE ENGINE LIGHT COMES ON WHILE THE CAR IS IN MOTION WHEN THE FUEL SYSTEM MALFUNCTIONS. THE ENGINE LIGHT COMES ON SHORTLY AFTER THE CAR IS TURNED ON WHEN IT'S THE IGNITION COILS/ SPARK PLUGS. WHEN THE IGNITION COILS/ SPARK PLUGS ARE THE ISSUE, THE CAR SHAKES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057667December 30, 2017
AIR BAGS
TAKATA RECALL: I HAVE CONTACTED MANY DEALERS (SINCE MAY 2017) AROUND MY AREA AND THEY MENTIONED THEY ARE AWAITING PARTS FROM TAKATA COMPANY. I DO HAVE AN 2012 AUDI Q5. NOT SURE HOW TO RESOLVE THIS. I WANTED TO BE SAFE AND SEE IF YOU CAN HELP US IN ANY WAY. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057310December 29, 2017
AIR BAGS
TAKATA RECALL THEY HAVE NOT RELEASED A FIX TO MY DEALER FOR THIS PROBLEM AND NOW THEY ARE FILING CHAPTER 11. WHAT DO I NEED IN ORDER TO FIX THIS ISSUE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056281December 24, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
IM SEEING A LOT OF RECALLS ON 2015 AUDI Q5 AND IM AFRAID OF GOING OUT WITH THE CAR. I SPOKE WITH AUDI GUYS AND EXPLAINED ABOUT THE SITUATION BUT THEY ARE TALKING RUDE. WHAT EVER THE RECALL THEY MENTIONED AND THEY MENTIONED IN THE DOCUMENT SAYING THAT THE CAR CAN RESULT TO FIRE AND THIS IS DANGEROUS TO THE CUSTOMERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055868December 21, 2017
VISIBILITY/WIPER
PANORAMIC SUNROOF START LEAKING WATER WHEN RAIN AND PANORAMIC FOAM SWELLS, FOAM BECOMES RUSIED AND BUILDS CORROSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054020December 11, 2017
ENGINE, POWER TRAIN
OIL LEAKS BADLY FROM REAR MAIN SEAL AND TIMING COVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053900December 11, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2012 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUDI DANBURY (25 SUGAR HOLLOW RD, DANBURY, CT) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052796December 6, 2017
ENGINE
ENGINE TIMING CHAIN AND TENSIONER FAILURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052854December 6, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED AT: NEW COUNTRY AUDI GREENWICH 181 WEST PUTNAM AVENUE, GREENWICH, CT 06830 AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052413December 4, 2017
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM
CAR SMELLS WHEN TURNING THE HEATER ON. CAR STILL DOES NOT HAVE A FIX FOR THE EMISSION. EVEN IF THE EMISSION IS FIXED I STILL NEED TO INCREASE GAS/AD-BLUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051640December 1, 2017
FUEL/PROPULSION SYSTEM
AT 55K MILES THE ENGINE BURNS OIL MORE THAN EXPECTED. OIL LEVEL WAS BELOW MINIMUM LEVEL ABOUT 2K MILES BEFORE THE NEXT REQUIRED OIL CHANGE. AT AROUN 63K MILES , THE ENGINE REACHES THE MINIMUM LEVEL AFTER DRIVING ABOUT 3K MILES. THE DEALER SAYS THIS IS NORMAL BUT PREVIOUS YEAR Q5'S WITH 2.0T ENGINES HAVE BEEN RECALLED FOR SIMILAR ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051297November 29, 2017
AIR BAGS
"TAKATA RECALL" I BOUGHT THE CAR FROM BAY RIDGE NISSAN IN BROOKLYN ON 11/03/17. THE FOLLOWING WEEK THEY SAID THEY COULDN'T GIVE ME THE CAR BECAUSE IT HAD RECALL THAT NEEDED TO FIX. IT'S NEARLY A MONTH NOW AND I HAVEN'T GOT THE CAR. DOES IT TAKE THAT LONG TO FIX THE AIRBAG? VIN # [XXX]. THE SALESMAN NAME IS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051375November 29, 2017
ENGINE
AFTER MY CAR HAD BEEN SITTING FOR 8 DAYS I WENT IN GARAGE TO CRANK IT. THE CAR CRANKED BUT SHOOK VIOLENTLY. I IMMEDIATELY SHUT IT OFF. I TRIED TO RE CRANK IT BUT IT WOULD NOT CRANK. I CALLED AUDI AND HAD IT TOWED IN. THEY TOLD ME THE "LIFETIME" TIMING CHAIN WAS STRETCHED. THAT THE REPAIR WOULD COST BETWEEN $4,000 AND $7,000 TO FIX. I DID SOME QUICK SEARCHING AND SAW OTHER FOLKS WITH SIMILAR ISSUES. THE CAR HAS 98,000 MILES , ALWAYS SERVICED BY AUDI. I CALLED AUDI AND TOLD THEM THIS APPEARS TO BE A RE OCCURRING ISSUE AND I THOUGH THEY SHOULD HANDLE THE FIX. THEY CALLED ME BACK AND SAID THEY WOULD SPLIT THE COST. I TOLD THEM TO PROCEED WITH THE REPAIR. THIS IS THE SECOND MAJOR PROBLEM WITH THE ENGINE, THE FIRST WAS "OIL CONSUMPTION" WHICH THEY REPAIRED FOR FREE. ANOTHER $7,000 FIX. I JUST SAW A EPISODE ON "NEWS 5 INVESTIGATES" CHICAGO DESCRIBING THE EXACT SAME ISSUE WITH A VW, AND ALSO LISTING AUDI'S 2011. ITS ON THEIR WEBSITE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051014November 28, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (AUDI MANHATTAN, 800 11TH AVE, NEW YORK, NY 10019) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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