Audi Q5 Complaints

1,386 consumer complaints on file.

#11047474November 20, 2017
AIR BAGS
I PURCHASED THIS VEHICLE ON SEPTEMBER 1ST 2016. WHEN I FOUND OUT IT HAS AIRBAG PROBLEMS I WENT BACK TO THE DEALER AND TOLD THEM THAT AUDI DID NOT HAVE REMEDY TO FIX THE AIRBAGS ON OCTOBER 2016. I HAD AN OPEN HEART SURGERY IN 2013 AND DRIVING IN THE VEHICLE WITH DEFECTED AIRBAGS WAS NOT AN OPTION. I TRADED THIS VEHICLE AT THE SAME DEALERSHIP AND LOST MY TRADE IN VALUE OF $9000.SOMEONE HAS TO BE RESPONSIBLE FOR THIS AND I THINK IF DEALERSHIP CANNOT RECOUP MY LOSS OF $9000, THAN AUDI SHOULD REIMBURSE ME FOR MY LOSS. I WAS COULDN'T TAKE A CHANCE TO DRIVE IN UNSAFE VEHICLE AND WAIT TILL NOW TO REPLACE AIRBAGS. I WAS NOT DISCLOSED AT THE TIME OF SALE THAT THERE WAS NO REMEDY AVAILABLE FROM MANUFACTURER TO FIX AIRBAGS IN 10/2016. I HAVE MY INITIAL CONTRACT FOR VEHICLE PURCHASE. I DO NOT HAVE THIS VEHICLE IN MY POSSESSION ANY LONGER AND TRADED IN ON ANOTHER AT THE SAME DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047275November 19, 2017
AIR BAGS
TAKATA AIRBAG RECALL. IT HAS TAKEN TOO LONG TO GET MY AIRBAGS AG. THIS IS UNACCEPTABLE AS IT IS A HIGH RISH OF INJURY OR DEATH. I CONTACTED THE DEALERSHIP IN AUGUST OF 2016. THEY HAVE NO INFORMATION AS TO WHEN I WILL BE ABLE TO GET THE AIRBAGS REPLACED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045872November 14, 2017
AIR BAGS
TAKATA RECALL UNABLE TO EVEN GET ANY DETAILS ON HOW/WHEN TO GET THIS REMIDIED BY EITHER THE DEALER OR AUDI OF AMERICA. BOTH SAY THEY DON'T KNOW WHAT TO TELL ME, THE DEALER TELLS ME TO CALL AUDI OF AMERICA AND AUDI TELLS ME TO CALL THE DEALER. IT'S BEEN INFORMATION BLACKOUT FROM BOTH OF THEM. THIS WHOLE SAGA HAS BEEN GOING ON FOR A VERY EXTENDED PERIOD OF TIME, YEARS NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046110November 14, 2017
AIR BAGS
TAKATA RECALL ISSUED IN 2016 BUT MY DEALER HAS BEEN WAITING OVER 6 WEEKS FOR PARTS TO DO THE INTERIM REPAIR. AIR BAGS HAVE NEVER DEPLOYED BUT I REMAIN CONCERNED ABOUT POSSIBLE INJURY IN THE EVENT OF AN ACCIDENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044200November 7, 2017
AIR BAGS
TACIT RECALL: I HAVE TRIED UNSUCCESSFULLY TO GET MY CLOSEST DEALERSHIP TO ADDRESS THIS ISSUE BECAUSE THEY ARE TELLING ME THAT THEY CANNOT GET THE PART. MEANWHILE I'M TAKING A RISK EACH TIME I DRIVE MY CAR. NO ONE SEEMS TO CARE. I HAVE TALKED TO AUDI USA WHO PUT ME IN TOUCH WITH A TAKATA SPECIALIST AND THEY PUT ME BACK IN TOUCH WITH AUDI OF MELBOURNE FLORIDA. I GET THE SAME ANSWER, THE PART IS HARD TO GET AND ONCE WE RECEIVE THE PART THEY WILL CONTACT ME. HOW LONG MUST THIS GO ON. I HAVE IN CHRONOLOGICAL ORDER THE SERVICE ADVISOR'S I HAVE TALKED TO AND WHEN. I'AM STILL WAITING ON THIS DEALERSHIP TO CONTACT ME TELLING THEY HAVE RECEIVED THE PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043821November 6, 2017
AIR BAGS
TAKATA RECALL MANUFACTURER ISSUED A RECALL NOTICE (69N1) IN APRIL 2016 AND HAS NOT BEEN ABLE TO COMPLETE THE REPAIR/REPLACEMENT SINCE. I'VE CALLED THE LOCAL DEALER SEVERAL TIMES OVER THE PAST 17 MONTHS AND EACH TIME THEY SAY THEY DO NOT HAVE PARTS AVAILABLE AND CANNOT REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043573November 5, 2017
AIR BAGS
TAKATA RECALL - ABOUT 6 MONTHS AGO, I ASKED THE AUDI DEALER ABOUT THIS RECALL AND WAS TOLD THEY DIDN'T HAVE THE PARTS YET AND THEY WOULD NOTIFY ME WHEN THEY DID. NOW I'VE RECEIVED A LEGAL NOTICE IN THE MAIL, REGARDING TAKATA INFLATORS. I WOULD LIKE ASSISTANCE WITH GETTING MINE REPLACED. I HAVE NOT BEEN IN AN ACCIDENT, BUT WOULD LIKE TO PREVENT PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041906November 1, 2017
AIR BAGS, UNKNOWN OR OTHER
TAKATA RECALL," DEALER IS UNABLE TO MAKE REPAIRS BECAUSE THE REPLACEMENT PARTS IS NOT AVAILABLE. FEAR OF GETTING HURT. NO INCIDENT YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041036October 30, 2017
AIR BAGS
TAKATA RECALL - WE ARE FIRST-TIME PARENTS AND HAD INFANT TWIN BOYS. WE HAD BOUGHT THIS CAR FOR MORE ROOM AND SAFETY AND THEN THE RECALL HAPPENED. WE ASKED OUR DEALER REPEATEDLY FOR A FIX AND EVEN CONTACTED AUDI USA BUT THEY TOLD US THERE WAS NOTHING THEY COULD DO. WE HAD FRIENDS AND RELATIVES WITH OTHER CAR BRANDS WHOSE DEALERS GAVE THEM LOANERS OR RENTAL CARS BUT AUDI OFFERED US NOTHING. ULTIMATELY, WE TRADED IN THE CAR BECAUSE WE WERE SO WORRIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041121October 30, 2017
AIR BAGS
TAKATA RECALL. I AM BEEN ATTEMPTING TO GET THE AIRBAGS REPLACED AT MY AUDI DEALER IN ROCKVILLE, MARYLAND FOR OVER A YEAR. I ROUTINELY RECEIVED NOTICES ON BEHALF OF TAKATI AND THE DEALERSHIP, BUT WHEN I CALLED THE LATTER THEY INDICATED THEY DIDN'T HAVE ANY REPLACEMENTS. A COUPLE OF MONTHS AGO ROCKVILLE AUDI SENT ANOTHER NOTICE. I MADE AN APPT TO GET THE AIRBAGS REPLACED AND ADDED SOME OTHER SERVICE ITEMS WHILE THE CAR WAS IN THE SHOP. WHEN I BROUGHT THE CAR IN THEY NOTED THEY HAD NO MORE AIRBAGS IN STOCK. I HAD THE OTHER SERVICE DONE TO THE TUNE OF $2K. STILL NO AIRBAGS. I NOW HAVE A TEENAGER DRIVING THE CAR AND AM VERY CONCERNED FOR HER SAFETY AS WELL AS MINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041501October 30, 2017
ENGINE
WHEN STARTING MY CAR THE ENGINE MAKES A LOUD RATTLING NOISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040590October 27, 2017
AIR BAGS
TAKATA RECALL. I CALLED AUDI OF PRINCETON NJ AND THEY INFORM ME THE PARTS ARE BACKORDERED, WITH NO IDEA OF THE ETA. THIS IS CONCERNING GIVEN THE DANGEROUS NATURE OF THE AIRBAG INFLATOR COULD POTENTIALLY RUPTURE DUE TO PROPELLANT DEGRADATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11036035October 24, 2017
ELECTRICAL SYSTEM, ENGINE
AUXILIARY WATER PUMP CAUGHT ON FIRE. CAR WAS PARKED. NOTICED SMOKE COMING FROM UNDER HOOD. OPENED HOOD AND FOUND FLAMES (VERY SMALL). WAS ABLE TO PUT IT OUT WITHOUT VEHICLE DAMAGE. TOWED TO DEALER AND AM AWAITING RESULTS FROM AUDI
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11035572October 23, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 AUDI Q5. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) WAS RECEIVED IN APRIL OF 2016. AFTER CONTACTING THE AUDI BEAVERTON DEALER LOCATED IN BEAVERTON, OR. THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURE HAD NOT BEEN CONTACTED. (PARTS DISTRIBUTION DISCONNECT).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034313October 18, 2017
EXTERIOR LIGHTING
RECEIVING LEFT HEADLIGHT DIPPED ERROR. APPEARS TO BE A COMMON ISSUE WITH AUDI ACROSS MODEL RANGE POSSIBLY DUE TO DESIGN ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030790October 2, 2017
AIR BAGS, STRUCTURE:BODY, SEAT BELTS
WE REAR-ENDED A SEMI TRUCK WHILE DRIVING ON A HIGHWAY AS TRAFFIC BEGAN TO SLOW . THE ENTIRE FRONT END OF OUR VEHICLE WAS BADLY DAMAGED. THE AIRBAGS DID NOT DEPLOY AND THE PRETENSIONERS ON THE DRIVERS SEATBELT DID NOT ENGAGE . THE SPEED AT WHICH WE WERE TRAVELING IS UNKNOWN BUT LIKELY MORE THAN 15 MILES PER HOUR AND LESS THAN 40 MILES PER HOUR. THE DRIVER LOOKED AWAY FROM THE ROAD BRIEFLY AND REAR-ENDED THE TRUCK AHEAD . WE ARE EXTREMELY CONCERNED THAT OUR AIRBAGS AND SEATBELT DID NOT ENGAGE. THE DRIVER HIT HER HEAD ON THE STEERING WHEEL AND THE PASSENGERS KNEES WERE JAMMED INTO THE GLOVE COMPARTMENT.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11025233September 25, 2017
AIR BAGS
I TOOK MY VEHICLE IN FOR TAKATA AIRBAG RECALL SINCE THAT TIME, I HAVE BEEN SMELLING GAS ON THE OUTSIDE OF MY VEHICLE. AT FIRST I THOUGHT IT WAS ME FUELING THE VEHICLE BUT THE SMELL GETS A BIT LOUDER UPON DRIVING. I TOOK THE VEHICLE IN TO DEALER A WEEK AGO BUT THEY ADVISE IT WAS TOO LATE IN THE DAY TO CHECK. I FEEL LIKE THERE IS SOMETHING THAT IS NOT RIGHT. PLEASE HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025240September 25, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 AUDI Q5. THE CONTACT STATED THAT THE VEHICLE EMITTED A FUEL ODOR FROM OUTSIDE OF THE VEHICLE. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT DID NOT SMELL THE FUEL ODOR UNTIL NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) WAS REMEDIED AT AUDI LYNBROOK (855 SUNRISE HWY, LYNBROOK NY). THE VEHICLE WAS NOT DIAGNOSED FOR THE ADDITIONAL FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025274September 25, 2017
AIR BAGS
TAKATA AIRBAG RECALL CAMPAIGN NOT IMPLEMENTED ON MY VEHICLE YET. AUDI JUST PERFORMED AN AUDI RECALL ON THE DRIVERS SIDE AIRBAG IGNITER HOWEVER THIS DOES NOT ADDRESS THE RECALL. AUDI APPEARS TO BE TELLING CONSUMERS HOWEVER THAT IT DOES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025203September 23, 2017
FUEL/PROPULSION SYSTEM
I DO NOT HAVE ANY PROBLEM WITH MY CAR. BUT I HAVE ANOTHER IMPORTANT THING TO REMIND WHO IS RESPONSIBLE FOR INFORMING ANY RECALLS. MY CAR HAD FEW RECALLS PREVIOUSLY AND EACH TIME I GOT A NOTIFICATION. BUT FOR THE LATEST OPEN RECALL THAT MY CAR HAS, NO ONE INFORMED ME. THE RECALLING HAS BEGAN SINCE MAY 2017 AND NO ONE INFORMED THIS RECALL FOR NEARLY 4 MONTHS UNTIL I CALLED THE DEALERSHIP 2 WEEKS AGO FOR SCHEDULING MY SERVICE DATE. AND THE DEALERSHIP REPRESENTATIVE TOLD ME THAT IMY CAR HAS A RECALL. AND THIS RECALL IS MORE RISKY AND DANGEROUS AND WHAT IF SOMETHING HAPPENED. AND WHO WILL TAKE THE RESPONSIBILTY OF LOOSING MY AND MY FAMILY'S LIVES? AND EVEN THIS IS SOMETHING IMPORTANT RECALL THEY SCHEDULED ME FOR OCTOBER 6TH FOR TAKING CARE OF THE RECALL AND SERVICE. THIS IS SO DISSAPOINTED AND WHY NOBODY INFORM THESE RECALLS. WHO WILL TAKE THE RESPONSIBILITY. I CALLED AUDI AND THEY SAID THEY ARE NOT SENDING ANY REMINDERS BUT NHTSA SEND NOTICES. PLEASE I NEED A CONSIDERABLE REPLY FOR THIS AND PLEASE NEVER LET THIS HAPPEN AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Audi Q5