Audi Q5 Complaints

1,386 consumer complaints on file.

#11094146May 16, 2018
AIR BAGS
STILL WAITING FOR MY AIRBAG FIX
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092612May 9, 2018
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, EXTERIOR LIGHTING
HEY, IM CARMEN, IM GERMAN AND I M DIPLOMATIC, I WORK AT THE PERMANENT MISSION OF GERMANY FOR THE UNITED NATIONS TILL MARCH 2019. MY QUESTION IS, I WANT TO BRING A AUDI Q5 , BRAND NEW MODEL , A GERMAN MODEL, FROM GERMANY TO NEW YORK. AND AFTE MY JOB IN 2019, I WANT TO TAKE IT BACK TO GERMANY. IS THERE ANY PROBLEM?? MUST I CHANGE ANY STUFF BECAUSE OF OTHER SAFETY RULES OR SOMETHING? OTHER LIGHTS, MILES PER HOUR, ELECTRICITY?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092325May 7, 2018
SUSPENSION
WHEN COMING TO A STOP OR ACCELERATING AWAY FROM A STOP THE REAR SUSPENSION MAKING A CLICKING/CLUNKING SOUND FROM BOTH THE RIGHT AND LEFT SIDES OF THE VEHICLE. THE MANUFACTURER HAS LOOKED INTO THE ISSUE 3 TIMES, THE FIRST TWO AGREEING THERE WAS A PROBLEM BUT I THE THIRD VISIT THEY ARE NOW SAYING THE ISSUE IS NORMAL. THE NOISE COMES FROM THE FORWARD REAR SUB-FRAME BUSHING WHICH WERE REPLACED ON 11/13/2017 BUT HAS SINCE RETURNED. THE CONCERN IS THE VEHICLE IS UNSAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091935May 4, 2018
STEERING
TL* THE CONTACT OWNS A 2013 AUDI Q5. WHILE OPERATING THE VEHICLE, THE STEERING WHEEL BECAME VERY DIFFICULT TO MANEUVER. PRIOR TO THE FAILURE, THE VEHICLE WOULD VEER TO THE LEFT WHEN DRIVING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO PERFORMED A FRONT END ALIGNMENT, BUT THE FAILURE CONTINUED. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 127,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091615May 3, 2018
AIR BAGS
THE DRIVER AIRBAG MAY EXPLODE IN A CRASH WITH AIRBAG DEPLOYMENT. SHARP METAL FRAGMENTS CAN HIT PEOPLE AND CAUSE SERIOUS INJURY OR DEATH. THE DRIVER AIRBAG MAY EXPLODE IN A CRASH WITH AIRBAG DEPLOYMENT. SHARP METAL FRAGMENTS CAN HIT PEOPLE AND CAUSE SERIOUS INJURY OR DEATH. OWNERS SHOULD SCHEDULE THIS RECALL REPAIR IMMEDIATELY, EVEN IF AN INTERIM REPAIR WAS RECENTLY DONE. I HAVE RECEIVED MANY LETTERS ABOUT BRINGING MY CAR IN FOR THE REPAIRS BUT WHENEVER I CALL AUDI AND TRY SCHEDULE SOMETHING THEY KEEP SAYING THAT THE PARTS HAVE NOT ARRIVED. THE ISSUE HAS GONE MORE THAN A YEAR. MY AUDI DEALER IS ROYAL AUTOMOTIVE GROUP OF SAN FRANCISCO. I HAVE CALLED MANY TIMES AND THEY TOLD ME TO KEEP WAITING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091616May 3, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V082000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (AUDI SOUTHAMPTON, 51 MONTAUK HWY, SOUTHAMPTON, NY 11976, (631) 283-0888) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090234April 26, 2018
FUEL/PROPULSION SYSTEM
CHECK ENGINE FUEL SYSTEM ALARM WARNING LIGHT - WITH CAUTION TO DRIVE BELOW 35 MPH AND IMMEDIATELY TO SERVICE CENTER. SERVICE CENTER SAYS THEY FOUND NOTHING WRONG. THEN READ AP REPORT ON FUEL CLOGGING AND FIRES. THIS VEHICLE HAD A PREVIOUS RECALL BUT WE NEVER GOT A WARNING OR LETTER (THEY SENT IT TO AN ADDRESS IN WEST PALM BEACH THAT WE NEVER EVER GAVE THEM OR LIVED AT).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089622April 23, 2018
FUEL/PROPULSION SYSTEM
PARTICULATE SENSOR (PARTICLE SENSOR LAMBDA DPF DIESEL AUDI A4 B9 A6 A7 A8 Q5 Q7 4G0906261B) IN THE DIESEL PARTICULATE FILTER (DPF) FILTER FAILED AT 56K MILES, 4 YEARS INTO THE LIFE OF THIS VEHICLE. THIS IS A $500 (APROX) PART, AND IT IS RELATED TO THE DIESEL EMISSIONS CONTROL SYSTEM, WHICH IS NOT YET PATCHED UNDER THE VW TDI PROGRAM. I AM BEING TOLD BY THE SERVICE THAT I CANNOT DRIVE THIS CAR UNTIL SENSOR IS REPLACED, AND THERE IS NO WARRANTY COVERAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089107April 20, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V082000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (AUDI ALLENTOWN, 4725 HAMILTON BLVD, ALLENTOWN, PA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088962April 19, 2018
AIR BAGS
TAKATA RECALL MY AUDI DEALERSHIP DOES NOT HAVE MY REMEDY READY AND REFUSES TO OFFER A TIMELINE OR A LOANER VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088963April 19, 2018
UNKNOWN OR OTHER
I AM WRITING TO FORMALLY REPORT AN INCIDENT OF CONCERN. I PARKED MY AUDI Q5 IN MY DAUGHTER'S DRIVEWAY, LEAVING MY (VERY MINIMAL, NO METAL, JUST FLANNEL) POCKETBOOK IN THE CAR WITH THE AUDI FOB. IN ABOUT 15 MINUTES, I BROUGHT MY GRANDDAUGHTER WHO IS 4 DOWN TO THE CAR AND STRAPPED HER IN HER CAR SEAT IN THE BACK SEAT ON THE PASSENGER SIDE. WHEN I WENT TO OPEN THE DRIVER'S DOOR, THE CAR LOCKED UP. IT STAYED LOCKED. NONE OF THE DOORS OR THE HATCHBACK WOULD OPEN. THE KEYS WERE INSIDE. FORTUNATELY, MY GRANDDAUGHTER IS 4 AND CAN UNDERSTAND COMMANDS. SHE GOT HERSELF OUT OF THE CAR SEAT AND UNLOCKED THE DOORS FROM THE INSIDE. BUT THIS WAS VERY TROUBLING. WHAT IF SHE WERE 18 MONTHS OR YOUNGER STILL? WHAT IF SHE PANICKED? I THINK THIS IS A VERY BAD DESIGN FEATURE. DO YOU HAVE ANY IDEA WHAT HAPPENED? WHAT IF I WERE IN A REMOTE LOCATION AND GOT OUT OF THE CAR TO CHECK ON SOMETHING AND THEN COULDN'T GET BACK IN. I NEVER TOUCHED THE FOB FROM THE TIME I EXITED THE CAR UNTIL I OPENED THE BACK DOOR FOR MY GRANDDAUGHTER. IT WASN'T LOCKED THEN; IT LOCKED ITSELF AFTER I BELTED HER IN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088565April 17, 2018
UNKNOWN OR OTHER
SINCE WE LEASED THIS CAR LAST YEAR IN APRIL, WE HAVE HAD MANY ISSUES WITH THE PRE-SENSE PREMATURELY GOING OFF IN THE LATE SETTING ( AUTOMATIC BRAKING SYSTEM TO PREVENT REAR COLLISIONS. THERE HAVE MANY TIMES WHERE MY WIFE WAS BACKING OUT OF OUR DRIVEWAY AND EVEN IN THE LATE SETTING IT PICKED UP VEHICLES FROM THE OPPOSITE LANE AND ABRUPTLY SLAMMED ON THE BRAKES, SCARING MY WIFE. ONE OF THESE TIMES WHEN IT DID THIS, IT CAME EXTREMELY CLOSE TO WHERE BY THE TIME SHE WAS ABLE TO GAIN CONTROL , ENGAGING IT IN DRIVE SHE WAS ALMOST HIT IN THE BACK OF THE CAR UNTIL SHE COULD ACCELERATE TO THE SPEED LIMIT OF THE ROAD WE LIVE ON WHICH IS 35 MPH. THERE HAS BEEN OTHER TIMES, LIKE BACKING UP IN OUR DRIVEWAY AND IT JUST DECIDES TO GO OFF WITH NO VEHICLES IN THE THE DRIVEWAY??? I HAVE HAD THE DEALER LOOK AT THIS TWICE AND HAVE BEEN IN CONVERSATIONS WITH AUDI CORPORATE. THEIR LAST COMMENT TO ME IS THE SYSTEM IS WORKING AS DESIGNED. THIS IS MY 20+ AUDI AND CURRENTLY HAVE ONE OTHER 2018 AUDI AND 2018 VW. LAST YEAR ALONE I HAD 4 AUDI'S SO I AM FAMILIAR WITH THE PRODUCT, THIS IS WORKING PROPERLY AND IS A SAFETY ISSUE WHICH CONCERNS ME THAT COULD CAUSE MY WIFE TO BE IN AN ACCIDENT BECAUSE OF THE PREMATURE ENGAGEMENT. I WANT TO MENTION THAT MY WIFE IS NOW INCONVENIENCED HAVING TO BACK INTO OUR DRIVEWAY THUS PREVENTING IT TO GO OFF WHEN LEAVING FOR WORK EVERY DAY. SINCE WE LIVE ON A SCENIC BYWAY, THERE IS A STEADY FLOW OF CARS BUT AGAIN AT A SLOWER SPEED OF 35 MPH. LASTLY THIS SYSTEM IS SET TO LATE WARNING BUT CAN NOT BE TURNED OFF PERMANENTLY OR WE WOULD. I HAVE SENT MANY EMAILS TO AUDI , SPOKEN WITH THE DEALER AND THE EXECUTIVE ASSISTANT. THERE ARE OTHER COMPLAINTS ONLINE WITH PEOPLE HAVING ISSUES WITH THE NEW PRE-SENSE SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088621April 17, 2018
AIR BAGS
TAKATA INFLATORS. I HAVE BEEN WAITING FOR OVER 6 MONTHS FOR MY VEHICLE TO BE FIXED FROM THE TAKATA AIRBAG ISSUE. I WAS TOLD AGAIN 4/17/2018 THAT THE PARTS ARE NOT AVAILABLE. I DO NOT FEEL SAFE DRIVING THIS VEHICLE AND WANT AUDI TO PAY FOR A LOANER VEHICLE UNTIL THE PARTS ARE REPLACED AND THE VEHICLE IS SAFE TO DRIVE. PLEASE LET ME KNOW WHAT WE CAN DO TO GET THESE PARTS IN AND REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088471April 16, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V082000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (BOB MOORE AUDI IN OKLAHOMA CITY, OKLAHOMA) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084046April 9, 2018
VISIBILITY/WIPER
THE DRIVER'S SIDE MIRROR HAS A VERY LARGE HOUSING AND CAUSES A BLIND SPOT JUST TO THE LEFT OF THE DRIVER'S SIDE. I HAVE HAD 2 NEAR MISSES, ONE WITH ALMOST HITTING A CAR AND ONE WITH ALMOST HITTING A PEDESTRIAN. THEY WERE IN THE BLIND SPOT WHEN I BEGAN TO MAKE A LEFT TURN, FROM A STOP, AND DID NOT SEE THEM. I WAS ON A CITY STREET, STOPPED AND THEN BEGAN TO MAKE A LEFT TURN ON BOTH OCCASIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083569April 6, 2018
STEERING
TL* THE CONTACT OWNS A 2018 AUDI Q5. WHILE DRIVING APPROXIMATELY 55 MPH, THE STEERING WHEEL SEIZED AND THE TRACTION WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. IN ADDITION, THE STEERING WHEEL WAS DIFFICULT TO STEER. THE VEHICLE WAS TAKEN TO AUDI EAU CLAIRE (5201 FAIRVIEW DR, EAU CLAIRE, WI 54701) WHERE IT WAS DIAGNOSED THAT THE ELECTRIC POWER STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083147April 3, 2018
AIR BAGS
TAKATA RECALL: WE HAVE NOW RECEIVED 4 OR 5 LETTERS OVER THE PAST 9 MONTHS INFORMING US OF THE RECALL AND TELLING US OUR LIFE MAY BE IN DANGER AND TO CONTACT OUR DEALER IMMEDIATELY TO HAVE THE AIRBAG REPLACED. WHEN I CALL OUR DEALER (PEABODY, MA), THEY INFORM ME THEY DO NOT HAVE THE PART AND DO NOT KNOW WHEN THEY WILL. WHEN I CONTACTED AUDI USA THEY INDICATED IT IS NHTSA WHO DETERMINES WHICH DEALERS GET THE PARTS AND WHEN. IF YOU AREN'T SUPPLYING THE PARTS, DON'T REPEATEDLY REQUIRE AUDI TO SEND ME LETTERS TELLING ME MY LIFE MAY BE IN DANGER. IT'S A BIT LIKE THE BOY WHO CRIED WOLF, I NO LONGER BELIEVE YOU REALLY MEAN MY LIFE IS IN DANGER, BECAUSE IF YOU DID, YOU'D ENSURE THE PART IS AVAILABLE TO FIX THE PROBLEM. THE 2 MOST RECENT LETTERS ARE ATTACHED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079389March 23, 2018
AIR BAGS
2010 AUDI Q5. CONSUMER WRITES IN REGARDS TO TAKATA AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE PARTS NECESSARY TO COMPLETE THE RECALL REPAIR WERE NOT YET AVAILABLE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078558March 11, 2018
AIR BAGS
TAKATA RECALL I HAVE CONTACTED ATLANTA AUDI SERVICE DEPARTMENT TO GET MY AIRBAG REPLACED, AND HAVE BEEN TOLD THIS OVER IEMAIL: "REGARDING REPLACEMENT PARTS, I WISH I HAD A DATE FOR YOU'AND FOR ME! THIS RECALL HAS BEEN OUT SINCE THE SPRING OF 2016. TAKATA TOOK SEVERAL MONTHS TO PROVIDE REPLACEMENT PARTS IN 2016/2017 AND WE REPLACED MANY. SHORTLY AFTER, THEY SHUT DOWN IN 2017 DUE TO BANKRUPTCY. FROM THAT POINT, AUDI OF AMERICA TOOK OVER AND HAVE HAD NEW PARTS MADE, WHICH HAS TAKEN SEVERAL MONTHS. THEY'RE STARTING DISTRIBUTION THIS YEAR. IT'S BEEN QUITE THE PROCESS! PARTS HAVE BEEN INCREDIBLY LIMITED AND I AM UNABLE TO PROVIDE A STOCK DATE. YOU'RE WELCOME TO REACH OUT PERIODICALLY, OTHERWISE, WE'LL KEEP YOU ON OUR CALL BACK LIST. FOR MORE INFORMATION REGARDING THE RECALL, FEEL FREE TO CONTACT AUDI CUSTOMER RELATIONS." I DO NOT FEEL SAFE DRIVING MY CAR. HOW IS THIS POSSIBLE TO NOT HAVE PARTS FOR A FATAL RECALL LIKE THIS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078578March 11, 2018
POWER TRAIN
THIS IS A TDI. THE CAR HAS 53,000-MILES ON THE ODOMETER. THE CAR WAS PURCHASED NEW AND ONLY SERVICED BY THE LOCAL AUDI DEALERSHIP. WHILE OPERATING UNDER NORMAL DRIVING CONDITIONS WITH THE "AUTO STOP/START" ENGAGED, THE CAR'S TRANSMISSION SLIPS INTO NEUTRAL WHEN STOPPED AND WHILE CRUISING, THE OCCURRENCE IS VERY INTERMITTENT. WHEN STOPPED, TO RE-ENGAGE THE TRANSMISSION, YOU MUST USE THE BRAKE (TO PREVENT ROLLING) AND MANIPULATE THE TRANSMISSION LEVER BETWEEN NEUTRAL, DRIVE AND SPORT SETTING. WHEN DRIVING, YOU MUST MANIPULATE THE TRANSMISSION LEVER BETWEEN NEUTRAL, DRIVE AND SPORT SETTING. THIS HAS BEEN OCCURRING ON CITY STREETS SINCE ABOUT 52,000-MILES (THREE-MONTHS AGO). CONCERNED ABOUT MY SAFETY!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Audi Q5