Audi Q5 Complaints

1,386 consumer complaints on file.

#11118743August 9, 2018
POWER TRAIN, VEHICLE SPEED CONTROL
VEHICLE EXPERIENCED UNINTENDED ACCELERATION. HAPPENED [INTERMITTENTLY] WHEN DECELERATING; INSTEAD OF GEARING DOWN TO IDLE/STOP, THE ENGINE CONTINUED TO REV...I HAD TO LEAN HEAVILY ON THE BRAKES [WHICH THEN FELT MUSHY] TO CONTINUE TO A STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118649August 8, 2018
FUEL/PROPULSION SYSTEM
I HEAR (VOLKSWAGEN) IS RECALLING CERTAIN MODEL YEAR 2009-2012 AUDI Q5, AND 2007-2012 AUDI Q7 VEHICLES EQUIPPED WITH GASOLINE ENGINES. THE FUEL PUMP FLANGE ON THE AFFECTED VEHICLES MAY CRACK, ALLOWING FUEL TO LEAK. MY Q5 HAVE THE SAME PROBLEM I DON'T KNOW WHY I DIDN'T GET THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11117930August 6, 2018
UNKNOWN OR OTHER
2014 AUDI Q5. CONSUMER WRITES IN REGARDS TO WARRANTY START DATE. *LD *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118132August 6, 2018
ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
TL* THE CONTACT OWNS A 2015 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS MADE AWARE OF THE RECALL AND STATED THAT THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114034July 27, 2018
ENGINE, UNKNOWN OR OTHER
ENGINE AND ENGINE COOLANT SYSTEM RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114111July 27, 2018
ENGINE
I WAS DRIVING THE VEHICLE ON ROUTE 30 (GREENSBURG PA) WHEN THE VEHICLE BEGAN TO LOSE ACCELERATION WHICH NEARLY CAUSED A COMPLETE LOSS OF POWER. I HAD THE VEHICLE TOWED TO A REPAIR SHOP WHERE I WAS INFORMED THE ISSUE INVOLVED THE FRONT DRIVE CHAIN AND SUPPORT. THE MECHANIC EXPLAINED THAT THIS IS A COMMON ISSUE RELATED TO AUDI'S. THIS VEHICLE ONLY HAS 6OK MIKES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113552July 25, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 AUDI Q5. THE CONTACT STATED THAT AN ABNORMAL FUEL ODOR WAS DETECTED IN THE CABIN OF THE VEHICLE. THE CONTACT STATED THAT THE ODOR WAS SO STRONG THAT THE WINDOWS HAD TO BE ROLLED DOWN WHILE DRIVING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 89,284.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113570July 25, 2018
STEERING
I WAS DRIVING MY CAR ON A CITY STREET AND THE RED LIGHT CAME ON. " STEERING DEFECTIVE! DO NOT DRIVE VEHICLE!" AT THAT MOMENT THE STEERING WAS DISABLED. IT WAS VERY HARD TO MOVE THE STEERING WHEEL. THANK GOD I WAS ON A LOW SPEED LIMIT STREET. I GOT VERY SCARED AND SLAMMED ON THE BRAKES TO AVOID THE ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113728July 23, 2018
ENGINE
LETTER TO DEPUTY ADMINISTRATOR KING IN REGARDS TO SAFETY RECALL 19N4- AFTER RUN COOLANT PUMP " WHICH WARNS THAT THE VEHICLE MAY EXPERIENCE A SHORT CIRCUIT AND/OR OVERHEAT AND A STATEMENT NOTING:" THIS RECALL REPAIR IS NOT YET AVAILABLE. *LD *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112389July 19, 2018
ENGINE
RECENTLY BOUGHT MY 2013 AUDI Q5 IN MAY OF 2017 AND SEVEN DAYS AGO I BEGAN TO HAVE AN ISSUE WITH MY VEHICLE ROUGHLY VIBRATING AND EXPERIENCING LOW ACCELERATION. I WAS BLOCKS AWAY FROM MY HOME, BUT HAVING IT BE RUSH HOUR AND DEALING WITH THE CURRENT ISSUES OF MY CAR SUDDENLY LOSING POWER I AM LUCKY TO HAVE MADE IT HOME. SINCE MY CAR WILL NO LONGER START AND NOT HAVING THE FUNDS TO HAVE IT TOWED TO MY NEAREST AUDI DEALER SHIP, I PAID TO HAVE A MECHANIC SERVICE COME AND INSPECT THE VEHICLE. UPON HAVING THE MECHANIC INSPECT MY VEHICLE, I GOT THE UNFORTUNATE NEWS OF WHAT WAS WRONG WITH MY CAR. IT SEEMED TO BE HAVING A KNOWN ISSUE WITH THE VW/ AUDI 2.0 TIMING CHAIN. SO, I WAS LOOKING AT ROUGHLY $2,500 IN REPAIRS ON A TIMING CHAIN REPLACEMENT FOR MY PERFECTLY MAINTAINED AND WELL CARED FOR AUDI. WITH FURTHER INVESTIGATION MY MECHANIC NOTIFIED ME THAT NOT ONLY MY VEHICLE IS SUFFERING FROM THE WELL KNOW TIMING CHAIN ISSUE BUT BECAUSE OF THAT IT ALSO RESULTED IN CATASTROPHIC ENGINE FAILURE. I AM NOW LOOKING AT A BILL OF OVER $7,000 FOR A NEW ENGINE ON MY FAIRLY NEW AUDI.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111170July 13, 2018
ENGINE, FUEL/PROPULSION SYSTEM
"FUEL PUMP" WHILE DRIVING HOME AFTER A ROAD TRIP ON THE HIGHWAY (IN THE LEFT FAST LANE) MY CAR SUDDENLY LOST POWER AND WOULD NOT ACCELERATE WHEN PRESSING ON THE ACCELERATOR. THE "ECP" WARNING LIGHT CAME ON AND I HAD TO EASE THE CAR TO A STOP ON THE LEFT SHOULDER. AFTER ABOUT 5+ MINUTES, I WAS ABLE TO START THE CAR AGAIN AND MOVE IT OVER TO THE RIGHT-HAND LANE WHEN THE CAR STUTTERED AND SHUT OFF AGAIN. THIS TIME I WAS ON THE RIGHT SHOULDER. AFTER ANOTHER FEW MINUTES, I WAS ABLE TO START THE CAR AGAIN AND CALLED AHEAD TO TAKE IT IN THE NEAREST AUDI DEALERSHIP (IN THE TOWN I WAS RETURNING HOME FROM). THE CAR HAD SEEMED A LITTLE HESITANT TO START. THE NEXT DAY (JUST BEFORE CLOSING), THAT AUDI DEALERSHIP'S DIAGNOSTIC TESTS DETERMINED THE ERROR CODE TO BE '2043758/8 PUNCH 2 & 3' WHICH REQUIRED REPLACEMENT OF THE FUEL PUMP. FOUR PARTS NEEDED: FUEL PUMP, CAP, WASHER AND 'REPAIR SET'. SINCE THIS DEALERSHIP COULDN'T EXPLAIN WHAT THE 'REPAIR SET' WAS NEEDED FOR - THE MOST EXPENSIVE PART - I CALLED OTHER AUDI DEALERSHIPS AND SEARCHED THE INTERNET FOR INFORMATION. NO OTHER SOURCE MENTIONED A 'REPAIR SET'. ALSO, ALL BUT ONE OTHER PARTS DEPARTMENT SAID THAT THE FUEL PUMP PART WAS BACKORDERED BY 1-2 WEEKS DUE TO MANY RECENT ISSUES WITH THE THIS PART. SINCE IT SEEMED THAT I WAS BEING TAKEN ADVANTAGE OF BY THAT FIRST DEALERSHIP, I PURCHASED THE 3 PARTS (PUMP, CAP & WASHER) AT THE ONLY AUDI DEALERSHIP THAT SEEMED TO HAVE THE PUMP (ABOUT AN HOUR AWAY FROM MY HOME TOWN) AND MADE A SERVICE APPOINTMENT AT ANOTHER DEALERSHIP NEAR THE TOWN I WAS VISITING. A CONVOLUTED PROCESS TO GET MY Q5 FIXED BUT DUE TO THE NUMBER OF REPORTED ISSUES WITH THE FUEL PUMP ACCORDING TO THE AUDI MECHANIC, THERE IS A PROBLEM WITH THE AUDI FUEL PUMP IN ADDITION TO FUEL PUMP FLANGE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110181July 9, 2018
ENGINE AND ENGINE COOLING:COOLING SYSTEM
TL* THE CONTACT OWNS A 2016 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUDI OF SHREWSBURY (780 BOSTON TURNPIKE, SHREWSBURY, MA 01545, (508) 581-5800) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109503July 4, 2018
ENGINE, SUSPENSION, WHEELS
FEW DAYS AGO, I WAS DRIVING THE CAR( USUALLY MY WIFE IS DRIVING IT) STOPPED TO A STOP LIGHT, ACTUALLY I TRIED TO STOP, BUT, THE CAR WAS STILL MOVING. AT THE SAME TIME, I NOTICED A VERY HIGH ENGINE REVS, AND THE CAR WAS MOVING, EVEN WITH ME PRESSING HARD THE BREAKS. LUCKILY, WE GOT GREEN LIGHT, AND NOTHING MAJOR HAPPENED. BUT, THE WORST PART IS THAT, I NOTICED, ABOVE THE FRONT WHEELS, SOME SUSPENSION COMPONENTS, PARTS, NUTS, AT ONLY 5 MM OR LESS. IS RIGHT ABOVE THE FRONT WHEELS. IT IS NOT ON THE SIDE, AS SUPPOSED TO BE. THE CLEARANCE BETWEEN THAT PART AND THE WHEELS SHOULD BE A LOT MORE. TO ME, IS NOT SAFE AT ALL. THERE IS A RECALL ABOUT IT? IT SAFE TO DRIVE? TO ME LOOKS NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105071July 2, 2018
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2015 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PEACOCK AUTO MALL (5001 US-278 A, HARDEEVILLE, SC) WAS CONTACTED AND CONFIRMED THAT THE PARTS WOULD NOT BE AVAILABLE FOR THE RECALL REMEDY UNTIL FALL OF 2018. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND PROVIDED AN ESTIMATED DATE OF LATE 2018. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104767June 29, 2018
ELECTRICAL SYSTEM, ENGINE
I HAVE JUST BEEN TOLD TODAY THAT AUDI PREVIOUSLY ISSUED A RECALL, THEIR NUMBER 19M1, FOR THESE CARS INCLUDING MY CAR (2.0T ENGINE) TO REPROGRAM THE AUXILIARY COOLANT PUMP TO PREVENT FIRES. ALTHOUGH I HAVE HAD THE CAR MAINTAINED BY AUDI, AND HAVE HAD OTHER RECALLS PERFORMED BEFORE AND AFTER THIS PERIOD, I HAVE NEVER RECEIVED THIS RECALL NOTICE FROM AUDI. MY CONCERN IS THAT THERE ARE RECALLS THAT ARE APPARENTLY NOT BEING SENT OUT. I'VE NEVER HAD THIS RECALL MENTIONED BY ANY DEALERSHIP WHILE I WAS THERE FOR OTHER PURPOSES, EITHER. AUDI HAS ISSUED A NEW SECOND RECALL STATING THAT THE ENTIRE PUMP WILL NEED TO BE REPLACED BUT THEY ARE DRAGGING THEIR HEELS, CLAIMING IT WILL BE MORE THAN SIX MONTHS (2019) BEFORE THEY HAVE ANY IDEA OF A PROGRAM TO ADDRESS THE ISSUE. SIX MONTHS TO ACT ON A FIRE DANGER IS ARGUABLY IRRESPONSIBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104529June 28, 2018
ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
TL* THE CONTACT OWNS A 2014 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PAUL MILLER AUDI (179 US-46, PARSIPPANY, NJ 07054, (973) 575-7750) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103602June 23, 2018
ELECTRICAL SYSTEM
NO INCIDENT HAS OCCURRED.....YET. THIS IS A RECALL FOR THE ELECTRICAL COOLANT PUMP. 19N4. NOTICE RECEIVED 6/22/18.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102799June 20, 2018
ENGINE AND ENGINE COOLING:COOLING SYSTEM
TL* THE CONTACT OWNS A 2016 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUDI NORTHLAKE (10831 NORTHLAKE AUTO PLAZA BLVD, CHARLOTTE, NC) AND THE MANUFACTURER WERE CONTACTED AND CONFIRMED THAT THE PARTS WOULD NOT AVAILABLE FOR THE RECALL REMEDY UNTIL NOVEMBER OF 2018. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102547June 19, 2018
UNKNOWN OR OTHER
RECALL 19N4 COOLANT PUMP STATES THAT DUE TO THE PROBLEM, THE CAR MAY CATCH ON FIRE IF THE EPC LIGHT GOES ON, CONTACT AUDI..RECALL NOTICE STATES THE REPAIR PARTS MAY NOT BE AVAILABLE UNTIL THE END OF THIS YEAR. I CONTACTED AUDI USA, THE DEALER AND THE LEASING FIRM..NONE OF WHICH OFFERED ANY ASSISTANCE OR REMEDY. I DO NOT WANT TO DRIVE A CAR WHICH CLEARLY HAS A PROBLEM WHICH COULD LEAD TO MY FAMILY BEING IN SERIOUS DANGER. MY LEASE IS UP IN APRIL... I WANT OUT OF THE LEASE PLEASE HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102592June 19, 2018
ENGINE AND ENGINE COOLING:COOLING SYSTEM
TL* THE CONTACT OWNS A 2016 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (AUDI MILWAUKEE, 10606 W ARTHUR AVE, MILWAUKEE, WI 53227, (414) 543-3000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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