Audi Q5 Complaints

1,386 consumer complaints on file.

#11559588December 11, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My vehicle does a few things that are dangerous. Number 1 the emergency brake went on automatically when I was driving the parkway in New Jersey telling me to watch my surroundings. I was driving late in the evening and no cars were in my immediate distance. Another issue, the emergency warning light just came on my dash telling me my light above my license plate was faulty and I was almost rear ended by the vehicle behind me. My tail lights just stopped working out of no where. Also, when I am backing into a parking space the brakes will automatically slam on when there is no need.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557378November 29, 2023
FUEL/PROPULSION SYSTEM
in 2017 Audi repaired a leaky fuel pump in my Q5 due to a recall. My vehicle now has less than 35k miles since that repair and the new-replacement fuel pump flange is failing again. Fuel was coming out and created a significant fire risk to life and property. Audi has refused to deal with the issue and speaking with mechanics at 3 dealerships revealed that the replacement parts are failing at an alarming rate. I would like this looked into.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556925November 27, 2023
STRUCTURE
The contact owns a 2018 Audi Q5. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 19V737000 (Structure) however, the front driver's side wheel arch trim panel was detaching from the frame. The contact related the failure to NHTSA Campaign Number: 19V737000 (Structure). The manufacturer was made aware of the issue and informed the contact that the repair was not covered. The vehicle had not been repaired. The failure mileage was 32,827.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557145November 27, 2023
ENGINE, FUEL/PROPULSION SYSTEM
The car has a known "oil consumption issue" that has led to engine failure that Audi has failed to take responsibility for. This is a 2104 Audi Q5. The car is in San Francisco and available for inspection. The car vibrates and can't be safely driven at highway speeds, if the engine suddenly lost power on the highway it could be a major safety issue for the driver and other drivers. The dealer has reproduced the issue and diagnosed it as needing new Pistons and Rings at 99,000 miles (but it has had this issue since in the 60,000 mile range, they just said keep adding oil). It has not been inspected by police or insurance representatives, just the dealers. I'm sure some warning lights came on, but could not say which ones or when.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556844November 26, 2023
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
We were driving today at around 11:30am and all of a sudden the “Audi Presense” light came on at the same time the car brakes abruptly slowed down the car for about 5 seconds or so and then released. Today is a beautiful sunny day and there were no vehicles anywhere or anything in roadway on the road we were traveling on. The jerking /abrupt slowdown really surprised us. We will go to Audi dealer asap but now we don’t trust when it will happen again. A car could have hit us from behind.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555352November 15, 2023
SERVICE BRAKES
Complete hydraulic brake failure while on an interstate going 75mph. No warning, just sudden loss of regular and emergency brakes. I was able to cross 4 lanes of traffic to get to the shoulder where I waited absolutely terrified of being rear-ended for the two hours it took for a tow truck to arrive. My repair place was shocked at the problem, considering the car was 8 years old with low mileage. They found the only after-market part in the entire country and repaired it for under $2000 when they initially thought it would be $6000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554412November 9, 2023
TIRES:SIDEWALL, TIRES:TREAD/BELT
P235/55/R19 105V Tire at 4/32s is developing some peeling/de-laminating tread on all tires. One tire developed crack that when moved exposes the internal belts. At risk at sidewall failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554085November 7, 2023
VEHICLE SPEED CONTROL
ON OCTOBER 15 2023 AT AROUND 5.30 PM ME AND MY WIFE ARE COMING BACK FROM MY DAUGHTER"S HOUSE IN BASKING RIDGE NJ ,TO MY HOUSE IN WARREN NJ WHICH IS ONLY about 7 MILES. ITS LOCAL AREA WITH SPEED LIMIT AROUND 35 MILES/HR Z0NE .I WAS DRIVING ON MOUNT AIRY ROAD , SAW A RED LIGHT AT A DISTANCE, AND ALSO SAW A COUPLE OF CARS STOPPED AT LIGHT, AND SLOWLY APPLIED BRAKES TO STOP THE VEHICLE. TO MY SURPRISE THE VEHICLE DID NOT DECELERATE, INSTEAD ACCELERATED VERY FAST, AND AT THAT MOMENT I STEERED THE CAR TO THE LEFT,TO AVOID HITTING ANY CARS IN FRONT OF ME,WHICH CAUSED ME TO CRASH INTO THE SIDE BARRIER. WITHIN A FEW MINUTES THE AMBULANCES CAME, AND RUSHED ME AND MY WIFE WITH MULTIPLE INJURIES AND FRACTURES TO ICU MORRIST0WN MEMORIAL HOSPITAL. THE CAR HAS ONLY ABOUT 35,000 MILES. WE SLOWLY ARE RECOVERING WITH PHYSICAL THERAPY . THIS INCIDENT DEFINITELY CHANGED OUR LIVES, I STRONGLY BELIEVE THAT VEHICLE"S UNINTENDED ACCELERATION CAUSED ME TO CRASH.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11553817November 6, 2023
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2015 Audi Q5. The contact stated that the vehicle was consuming an excessive amount of engine oil. The vehicle was taken to a dealer where it was discovered that oil had leaked into the engine coolant. Due to the failure, the oil cooler was replaced; however, the failure persisted. The vehicle was taken back to the dealer where an oil consumption test was performed. The test showed that the piston rings were defective and needed to be replaced. The manufacturer was notified of the failure and informed the contact that there were no recalls on the VIN. The vehicle was not repaired. The failure mileage was approximately 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553503November 3, 2023
ENGINE
The car presently has about 92,000 miles on it. Around 80,000 miles (back over the winter) the oil light started to come on indicating I'm down a quart or so. I would find myself putting in a quart of oil every 1,000 miles or so. It has progressed. I understand the vehicle has a problem with the piston ring design such that the ring allows excess oil into the chamber and the ring itself might shatter. The problem, at best, prevents acceleration and deceleration...problematic on or off a highway. At worst, the ring shatters and engine stops. The 2012 - 2017 models and other models were involved in class action lawsuits. The 2015 escaped that litigation somehow. Though I'll be taking it to an Audi dealer for an oil consumption test as recommended. No one has yet to inspect the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553181November 2, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The car was sitting in the driveway in the rain. I went out to get something out of it and the car was dead, but the back wiper was going, the rear lights were on and the driver side windows went down. I had it towed to the dealer and they told me water had gotten into the area in the back left wheel well where the comfort module is located. The dealer tried to say there was something wrong with the rear hatch but there isn’t. I’ve read account after account online of this exact issue happening to other owners and it caused by a defective sunroof drain. It drains right into the rear hatch with the module. They quoted $9000 for the repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552472October 29, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL
I was pulling into a parking space at approximately 5 mph and the car unintentionally accelerated causing me to jump the curb, go over a grass median and land perpendicularly onto a one-way active road. There were trees and other items on the median I could've hit had I'd been pulling into a different parking space. I also could've hit cars on the road. I quickly got off the road and parked the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552478October 29, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Rear Sunroof drain leak into major electronic components. 2018 Q5 with 61k miles after heavy rain started receiving all kind all errors including lights and ignition. Upon inspection Audi service has stated that HVAC control module has shorten (the area with the module in the left rear portion of the trunk filled with water), quoting repair of the module and insisting to replace sunroof drain hoses for total of $5k. Insurance has agreed to cover module replacement due to the flood of approx. $2,5k, however drain hoses and deducible with another $2,5k would not be covered and is on me. Mechanic in the Audi service several times noted that that this is common issue with Q5 and Q7s., I am so frustrated and do not understand how come the Audi car the owner shall be responsible for any cost of such if it is unclear: 1. How and why the water gets there through the closed sunroof in such amount to flood electrical equipment. Are all Audi sunroof seals so bad that they fail in 6 years? 2. I had serviced the car in the Audi for up to 60k, and no one ever cleaned the drains there or advised me of such (all is needed a small note for me)? Why did I pay extra to service car in the official dealerships? 3. How Audi could sell a vehicle with such design flaw, placing weak drainage hose through the electrical equipment compartment, considering they just had a class action lawsuit over sunroof leaking but on different models and model years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552232October 27, 2023
EXTERIOR LIGHTING, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
Suddenly car entry stopped working. Warning messages on display about start/stop, engine starting malfunction, every single light. I found the driver rear side full of water where the fuse panel and control modules are located. There was water soaked into the insulation at the bottom of the space as well as the insulation over the wheel well. Water drops were viewed on the controllers in that space.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552277October 27, 2023
ELECTRICAL SYSTEM
The contact owns a 2018 Audi Q5. The contact stated that vehicle failed to start. The contact stated that while replacing the battery, he observed condensation near the wiring. The vehicle was taken to an independent mechanic where the vehicle was hoisted up and there was condensation draining from the driver’s side of the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552316October 27, 2023
STEERING
Hello, On September 29, 2023 while I was driving my 2018 Audi Q5 a light come out "Steering malfunction! Please stop vehicle". I called the Dealer Audi Arrowhead in Peoria, Arizona, and schedule an appointment for October3, 2023 to do a diagnose. I drove the car throughout these days and I have not notice anything wrong with the car, except that light. I went to the dealer they proceed the diagnosis, gave me the code C101C07, and the quote to do steering gear replacement. I asked them: if the car is drivable, is just that light on the dashboard, why you can not do a software update? Because they refused to do that, I called Audi USA, and after a few days of back and forth communication they refused to do the software update and agreed to participate with the repairs and cover 50% of the repair cost. I pick up the car from Audi Arrowhead (they did not provide a print out result for diagnosis, also no bill for diagnosis) and I called Audi Scottsdale and because they confirmed me that they can do a software update I decided to bring the car in their shop and have again a diagnosis done. The same code was founded and of course they refused to give me a print out result, and I got charged $210. Even they admit the car does not show sign of something broken, telling me that it is possible that it will never show signs of failure they refused to do the software update. Because it doesn't make sense to me that the car runs perfectly, as always, only the light is on in the dashboard, I ask you to help me and intervene by asking Audi to issue a bulletin to update the software on my 2018 Audi Q5. Thank you in advance!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551723October 24, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS
I hit 2 mailboxes and one car back but not warning no emergency brake work. I wonder why my car doesn’t have any safety features it should have
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11551320October 23, 2023
SUSPENSION
Passenger side broken Rear Spring was uncovered when Audi Q5 was brought in for it's annual service. There were no warning lights or messages indicating the suspension was broken. This vehicle is drive gently, is NOT used to tow, carry heavy loads or go off road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550997October 20, 2023
STRUCTURE:BODY:HATCHBACK/LIFTGATE, ELECTRICAL SYSTEM
The contact owns a 2023 Audi Q5. The contact stated that while using the liftgate to load or unload the rear cargo compartment, the motion-sensor used to activate the liftgate would close or open the liftgate due to the slightest movement. The contact stated that he had been struck on the head by the liftgate after barely moving his foot near the sensor while loading the vehicle. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that there was no fix for the failure. The manufacturer had not been informed of the failure. The failure mileage was 856.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550926October 19, 2023
ENGINE
In 2017 while driving in 10 degree weather, the overheat warning light and message to turn off engine came in. The car was not actually overheating and we took it straight to the dealership. They were not able to get it to replicate and advised it was possibly a faulty sensor. Fast forward to fall of 2023, the same warning light came on as soon as the car was turned on. Still no actual overheating per the dial in the car. We did check the coolant level and it was low. Dealership looked at and stated the didn't see any leaks and suggested replacing thermostat. Took to another shop and they found a small leak in the water pump so we had it replaced. Car has less than 60k miles on it. Engine failure, fire are all concerns. Especially when commuting at high speeds on a highway. We're either dealing with a faulty water pump or thermostat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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