Audi Q5 Complaints

1,386 consumer complaints on file.

#11577415March 14, 2024
ELECTRICAL SYSTEM, STRUCTURE
The contact owns a 2018 Audi Q5. The contact stated the vehicle was parked during a rainstorm and the contact attempted to start the vehicle, but the vehicle failed to start. The vehicle was taken to the dealer who performed a diagnostic test and stated that water entered the vehicle through a fractured seal causing the electrical wiring to get wet. The vehicle was not repaired due to the cost. The contact referenced NHTSA Campaign Number: 21V947000 (Electrical System, Structure) as a possible solution to the failure however, the VIN was not included in the recall. The manufacturer was notified of the failure. The failure mileage was approximately 190,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577308March 14, 2024
ENGINE, FUEL/PROPULSION SYSTEM
Engine coolant was empty. No indicators about it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576945March 12, 2024
ENGINE
3 times while driving engine stalled. Car will restart after coasting off road & restarting it. Been to two Audi dealers under warranty. Car displayed no fault code. Only happens occasionally so neither dealer has seen the problem to fix it. My wife has video of the last engine stall but still no fix. We don’t trust or feel car is safe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576364March 9, 2024
ENGINE
Car started running hot, had mechanic do pressure/ leak test and he couldn’t find a leak. Took it to Audi and they said the coolant pump and thermostat housing were leaking coolant. I’ve researched and it looks like these cars have know coolant pump issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576366March 9, 2024
ENGINE
Car was telling me to add 1 qt of oil about every 1500-2000 miles, even after a recent oil change. So I took it to the place I purchased the car from and they replaced the timing chain gasket thing. About a week later the same issue came back. So I took it to Audi to have the same thing replaced. And about a month later the issue came back. Took it back to Audi and they said now the Engine speed sensor seal is leaking oil. I’ve did some research and I’ve found that there is a manufacturing engine defect that causes this reoccurring issue and most Q5 owners have stopped spending money on repairs and just tops off the oil when asked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575610March 5, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2014 Audi Q5. The contact stated that while driving at 10 MPH, the vehicle lost motive power. The engine and EPC warning lights were illuminated. The vehicle was consuming an excessive amount of engine oil. The vehicle was towed to an independent mechanic, who stated that the failure was due to the timing chain, piston rings, and a hole in the valve. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574403February 28, 2024
UNKNOWN OR OTHER
WHEN THE HATCHBACK ON THIS CAR HAS BEEN OPEN ON AT LEAST 8 OCASSIONS IT HAS AUTOMATICALLY PEEPED AND BEGAN TO CLOSE ON ME WHILE, FOR EXAMPLE I WAS LEANING INTO THE BACK PUTTING IN OR TAKING OUT GROCERIES. THIS CAR HAS REAR BUMPER SENSOR TO ALLOW ONE TO OPEN THE HATCH WITH YOUR FOOT. THIS SENSOR IS ON THE LEFT END OF THE BUMPER. MY FEET HAVE NEVER BEEN NEAR THE SENSOR WHEN THIS HAS HAPPENED, THIS HATCH HAS ALSO CLOSED ON MY HUSBAND SO I DONT FEEL IT SOMETHING UNIQUE THAT I AM DOING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573936February 26, 2024
ENGINE
The engine stopped working at 72,000 Miles. After the fact, I have read several complaints of the engine blowing well under 100,000 miles. Audi does NOT give warranties on engines after 50,000 miles...how convenient! In addition, Insurance will not cover this. I have read several complaints about engines blowing just after 50,000 miles. To have the 2018 Audi Q5 engine repaired with the new engine is $11,000 plus the labor $3,000-$4,000. Unfortunately, I still owe $19,000 to the bank! Bankruptcy is looming and I have had near-perfect credit my entire life.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574097February 26, 2024
AIR BAGS
I am writing to file a complaint against Audi of America. My new vehicle, a 2023 Audi Q5 that I was involved in a minor car accident on [XXX]. That evening my car was side swiped during a merge after a toll both in Woodbridge, NJ off. Both vehicles were moving at relatively low speeds (30-35 mph). The damage to my car occurred on the passenger side panel and multiple air bags deployed including all 4 curtains as well as the passenger side seat air bag (though I did not have a passenger in the car with me). My car was towed to a local lot and has been with an auto body shop since [XXX]. Though all repairs were completed by mid-January, the car has been untouched since then due to the lack of availability of one part - the right front seat air bag. Part# 80A880242G which has been on order since Dec. 14th. So far, Audi has repeatedly claimed that the part ETA is unknown. My research online through Audi and car forums has shown that many other Audi drivers who have been in accidents are in the same predicament because the side air bag is deploying even when unnecessary creating a parts shortage with no solution. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11573564February 23, 2024
ENGINE, LANE DEPARTURE: BLIND SPOT DETECTION
The side assist went out and I had it replaced at the dealership. I paid out of pocket for this cost. The engine had been burning oil then started causing problems while driving prompting me to take into the dealership. I was informed that the engine is in backorder and it’s been a year since I’ve been waiting. I purchased the car used with around 79,000 miles on it around February 2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573371February 22, 2024
ENGINE
The vehicle oil level low light comes on every 600 miles (excessive oil consumption). I purchased the vehicle in July 2021, and in 2 weeks I had an oil-level light. I called Audi regarding the condition, they talked with the dealership regarding the issue and came back in 2 weeks and stated that the recall was up to 2011. I would like Audi to pay to repair my vehicle, because is a known problem which should have been resolved. Oil Change on 1/12/24; had to put oil in on 2/20/24
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572691February 19, 2024
SUSPENSION
I was recently driving and heard a funny noise from back right of car. Looked underneath and saw a broken spring (I have the broken spring) . I am the original owner of this car and it only has 36,645 miles on it. Never been off-road, hauled anything, or had anything heavy in back. In looking online afterwards this seems to be a common problem in 2018 Audi Q5s. This defect could have caused a serious accident if I hadn't noticed the sound and had it fixed.This is ridiculous for this to fail on this expensive of a vehicle with such low mileage. I had to replace both rear springs (shouldn't only replace one) and have an alignment which ended up costing me $1013.01. I really think I should be reimbursed by Audi since this is a known defect! Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572844February 19, 2024
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
This was unintentional acceleration case: When I got into the parking space, the car was almost stopped and I was about to press the park button (gear) and the car suddenly accelerated and in a fraction of a second, climbed the curb, crashed into the fence, broke the fence and crushed on a tree. I was still applying brake to stop it and I could not do anything else. The following facts show that the acceleration was totally out of my control. 1.vehicle climbed the curb 2. and climbed the dirt part, shrubs 3. to hit the fence and broke it; It looked like something mall functioned. As a matter of fact, no safety feature worked and no sound signals went on ! Even vehicle's collision system did not kick in when car was climbing over the curb. Fortunately, I could get out of that car and my body was aching due to the seat belt and airbag explosion. (Driver side bag exploded for sure. I do not remember if the other side bag exploded.)
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11571840February 14, 2024
STEERING, ELECTRICAL SYSTEM
1) The Electromechanical Steering Unit is producing an error light on my instrument panel, and yes, it is available for inspection upon request. 2) If the steering unit fails, the results could be catastrophic for myself and others. 3) Yes, in multiple cases/places. There is a recall for this part in Canada. Also, an extended warranty was granted by Audi of America for this part for numerous 2011-2016 Audis, including the Q5, so long as they are under 10 years / 125,000 miles, which mine is. However, when I have gone into my local Audi and also called Audi of America, they said my vehicle is not included in this extended warranty and there is no recall on the part. 4) Yes, my car has been inspected by my local Audi. 5) Yes, the warning lamp continues to be displayed. No other symptoms have occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571686February 13, 2024
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2018 Audi Q5. The contact stated that while driving at an undisclosed speed, the Auto START/STOP, fog lights, and several other unknown warning lights illuminated. The vehicle was taken to the dealer, where it was diagnosed that the sunroof drain was clogged, causing the rear driver's side comfort control module to be flooded with water. The dealer determined that the comfort control module and sunroof drain needed to be replaced. The vehicle was then taken to an independent mechanic, who determined that the comfort control module and sunroof drain needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571183February 10, 2024
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
My SUV had stopped heating/defrosting and vehicles car charging ports appear to not be working any longer. It was discovered that my coolant pump was blocked with debris. The heat has returned, still no power to the charge points in vehicle. While driving on highway, my vehicles dash started to light up instructing me to turn off engine coolant low (electric). However, my H C coolant gauge was just below midpoint. It appears to be a bit faulty. Nonetheless, I pulled off highway and asked a local car supplier store and mechanic shop to look, they reported that it appears to be leaking coolant inside the vehicle puddling the coolant in the undercarriage of the vehicle not leaving any visible signs of leaks on driveway. Please advise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570747February 8, 2024
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2010 Audi Q5. The contacted stated while sitting in the vehicle, there was an abnormal gasoline odor inside the vehicle. There was a leak coming from the front of the vehicle. The check engine warning light was illuminated. The vehicle was taken to a local mechanic and was diagnosed with a secondary air injection system bank 1 and 2, insufficient flow, and a possible clogged left and right cylinder head. The vehicle was not repaired due to cost. The manufacturer was not made aware of the failure. The approximate failure mileage was 152,396.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569919February 5, 2024
SUSPENSION
My 2018 Q5 with around 60k miles had a rear passenger side coil spring break. There is a forum with many other people that have the exact same issue and I believe this is a defect/ faulty design as we all have had the coil break in the same location under similar low mileage. There are 5-6 people on this page alone with the same issue [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570039February 5, 2024
BACK OVER PREVENTION: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Car suddenly applies brakes and sounds alarms when driving out of a sloping driveway or parking lot. It appears that the sensors point at the pavement at the inflection point of the sloped driveway/road and detects that as an obstacle. This happens regularly at certain parking lots - all the blinking and braking make it very difficult to navigate into the traffic lane safely. Audi dealership assures me this is normal. It also suddenly brakes (sometimes) and sounds alarms as I back out of my own gently sloped driveway. I am always paying attention to my surroundings and not operating a phone or doing other activities while I'm driving. There is unquestionably NO hazard or obstacle. The risk for damage to my neck is fairly low at these speeds, but when I'm backing I generally look over my shoulder, and a good jolt (even at low speeds) is pretty unpleasant and could definitely cause injury.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570031February 5, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Audi pre-sense slammed on brakes on a dry empty road while I was driving between 45-50mph. Had there been a car behind me, as there usually is in this location, I would certainly have been rear-ended. As it was, my head, neck and back got a heavy jolt, and of course the whole thing distracted me from safely driving the car. I had to pull over to catch my breath (just because it was scary) and figure out how to turn the thing off for the drive home. The dealer checked the computer system and reported that there were no "faults" recorded there. In other words, the system is working "properly". Dealer cannot turn it permanently off because it's a SAFETY feature. The only way to prevent future dangerous deployments is to navigate through 3 layers of touchscreens to turn it off *each time I start the car*, but this has to be done every trip. I have had the brakes erroneously applied several times at lower speeds, one of those times (in the 2018 model) the seatbelt reeled me back into the seat squeezing my chest. Again, no obstacle or hazard of any kind was present, just the hazard of erratic and aggressive car automation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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