Audi Q5 Complaints

1,386 consumer complaints on file.

#11550333October 17, 2023
UNKNOWN OR OTHER
My vehicle's drive side (front) door has an ongoing malfunction of the handle. The protective covering continues to fall off and I am concerned that it will fly off and injure someone. I've taken the vehicle to a certified Audi dealer (Ciocca Audi, State College, PA) on at least three occasions and they are unable to fix this problem. In fact, they state that it's a "known circumstance" with all Audi Q5s and perhaps other models and forwarded videos to me documenting the same issue on 2023/2024 models. They are unwilling to find a solution; thus I continue to drive an unsafe car. I am requesting an investigation and a safe solution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550107October 16, 2023
ENGINE
The contact owns a 2014 Audi Q5. The contact stated that while her son was driving at an undisclosed speed, the vehicle stalled and lost motive power. The contact's son was able to restart the vehicle. The contact stated that the vehicle was consuming an excessive amount of engine oil. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549977October 14, 2023
ENGINE
When driving in extreme cold (ambient temperatures of -35 or colder) and I reach a speed of 50mph or higher, my engine fails. The dealership refuses to resolve this issue. I am listing the first time this happened, although it is an ongoing issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549978October 14, 2023
ENGINE
When driving in extreme cold (ambient temperatures of -35 or colder) and I reach a speed of 50mph or higher, my engine fails. The dealership refuses to resolve this issue although they’ve had my vehicle twice now, both for months at a time- and the dealership is 400 miles away from me. They also refuse to authorize the Audi-certified shop in my hometown to perform any type of diagnostics or maintenance work on this vehicle, which would significantly decrease my stress and the inconvenience of shipping my vehicle back and forth. This first occurred within just a few months of purchase of this vehicle, and I am the first owner. I am listing the first time this happened, although it is an ongoing issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549773October 13, 2023
STRUCTURE
The contact owns a 2015 Audi Q5. The contact stated that after taking the vehicle to the dealer for service, the dealer determined that the vehicle was unsafe to drive due to severe rust on the rear subframe. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 75,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549139October 10, 2023
UNKNOWN OR OTHER
Sunroof drain canals had a defect that caused water to leak in the back of the vehicle (from the C Pillars) and caused water to accumulate in the trunk - about 2 inches. Water damaged several electronic components, modules, and the battery causing the car to send multiple alerts to stop driving immediately. This seems to be a common issue but there are no official recalls or extended warranty from Audi.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549236October 10, 2023
ELECTRICAL SYSTEM
I moved forward and hit this stone and then when I hit the stone. I tried to reverse and I lost control of my car. The car began spinning and I had no control of the car. The car finally crashed on it’ s own. I could not brake or nothing. I was rushed to the emergency room. I had a headache and my body was sore.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11548190October 4, 2023
ENGINE
The contact owns a 2013 Audi Q5. The contact stated that the vehicle was experiencing an abnormal oil consumption. The low oil pressure warning light was illuminated. The contact stated that she had been adding a quart of oil to the vehicle every 200 miles driven. The dealer was notified of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546309September 25, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Start/ Stop system malfunction shown on dash board. Took vehicle to Lynbrook Audi New York on 9/20/23. Water penetration causing multiple damage to electrical systems. Audi states water possibly entering through faulty skylight drain hose ? Quote service charge of 12,028.00 not including tax , declined service for a second opinion. Invoice # 207805. Paid 271.57 for diagnostic inspection. Vehicle was service at this location on 3/9/22 RO # 188998 Tag w107 Complete Complimentary Inspection on 3/9/22. Vehicle Certified ( pre-owned ) at this location on 12/20/2020 ( paid over 1,000.00)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546356September 25, 2023
EXTERIOR LIGHTING, ELECTRICAL SYSTEM, SERVICE BRAKES
Comfort Control Module (J393) is malfunctioning due to water getting into the wiring components and surrounding areas. The rear lighting stops working all together; No taillights, no brake lights, no turn signals, no license plate lights, and no lights when backing up. The problem has been reproduced by an authorized dealer. The component was removed by the dealer and noted of water inside the module and corrosion on the pins/ internals because of the water. The warning lamps occurred at the same time the lights stopped working. There was never any "prior to" warning. The warnings disappear randomly, no set time until they cleared. I am assuming once the module dries out over time is when the warnings start to clear but that is just speculation. UNKNOWN cause of the incident, but water is getting into the inside of the car somehow.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546126September 23, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, STRUCTURE:BODY
Control modules located next to the gateway module that was recently recalled are getting wet and shorting out. Tail lights, brake lights, turning signals, license plate lights, and reverse lights all stop working. Once the area is dry, the lighting works only sometimes. I am not ever sure if the lights work or not while I'm driving and am concerned about getting rear-ended because of the lights being out and me not knowing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545837September 21, 2023
ENGINE
continually having to add a quart of oil to the vehicle and rear tail pipes have turned soot black from oil burning out the tailpipe. I purchased the vehicle and i was having to have the oil changed a lot. then i noticed that the oil light was on every 500-1000 miles and i was constantly having the oil changed. i researched and the oil should not be changed that often. i took to dealership twice to no avail. i took it back with the same issue. they kept the vehicle almost three months and told me that motor would have to be torn down and if warranty didnt pay i would have to pay over 15,000.00 for a new engine. i dont have that kind of money for an engine and engines should last over 100,000 miles. the warranty company advised that if engine was torn down and itis an Audi problem they would not pay (they advised that Audi have this burning oil problem and they won't cover damages) and Audi will not take responsibility for the problem that is inherent in the engine and will not repair the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545410September 19, 2023
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:IGNITION
The contact owns a 2018 Audi Q5. The contact stated that while driving his vehicle, a start/stop malfunction warning message appeared on the display screen. Once the contact made it to his destination, the vehicle failed to turn off after repeatedly pushing the start/stop button. The next day, the failure persisted and the vehicle was taken to a dealer where a diagnostic was performed. The diagnostic showed that water had traveled from the sun roof drains into the rear left panel and into the vehicle's wiring module. The manufacturer was notified of the failure and informed him that there were no recalls on the vehicle. The vehicle had yet to be repaired. The failure mileage was approximately 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545170September 18, 2023
STRUCTURE:BODY
Having taking the car in for routine service at the Audi dealership, it was discovered that the Right rear spring and lower perch were not in correct position. I had the car inspected by an auto body shop and was told that the perch is hanging down and the spring has tipped sideways. I am having the car flat bedded to the dealer in Hyannis and the next available date on the schedule for the car to be repaired is 9/26/23. I was advised not to drive the car by the dealership until the repairs are made.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545298September 18, 2023
ENGINE, STEERING
Car worked fine with no signs of any issues or concerns. I stopped at a light and the car turned off as the start-stop system normally does. However when the light went green, the car would refuse to start flashing "Steering Malfunction, Do not drive"... I'm at a light on a highway, what do you mean "do not drive"! The power steering was completely lost and it seems because of it, the entire system would refuse to allow the car to even start. The car had to eventually be pushed off the highway after causing an incredible amount of traffic and then towed. I contacted Audi and they appear to know about this issue, however will only warranty a very specific fault code, and will not honor any other faults in the system or any car that doesn't have a perfect history. Estimated cost to repair this absurd faulty steering rack according to online sources is almost $4000. Audi even recalled this system on they're higher package cars like the SQ5 but still wont recall this system in the Q5 line up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545019September 17, 2023
ENGINE, FUEL/PROPULSION SYSTEM
Faulty pistons, piston rings and piston heads responsible for excessive oil consumption. Excessive oil consumption occurs because the combustion chamber is not properly sealed off from the Audi turbo engine parts that need to remain lubricated. Because of inadequate lubrication, fragments of the piston rings flow through the Audi 2L turbo engines and damage important components. As a result, our 2015 Audi Q5is at risk for immediate loss of engine power. There is currently a class action law suit against Audi for this problem for cars in this year range, but nothing has been solved.Audi's answer to this problem is to bring the car in every 300-500 miles for free oil top offs. This does NOT solve the underlying problem nor eliminate the deadly risk of total engine failure. People are driving around in vehicles at risk for complete failure. The Audi dealership states that to replace piston rings, it will cost between $10,000 and $12,000. Absolutely unsafe and unacceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545067September 17, 2023
Tether, Lower Anchor (on car seat or vehicle)
Cybex Sirona S is marketed as a 360 car seat that rotates and swivels, but when in forward-facing mode for functionality it does not tether. The guidance is to use the load leg to keep the swivel and rotation but then not use the tether. The tether strap is critical for safety and part of CPST guidance. People purchasing this seat are being made to compromise safety for functionality.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544755September 15, 2023
EXTERIOR LIGHTING, UNKNOWN OR OTHER
As I was driving on the freeway on my way home from work, my car just started giving off warning signals That my brake lights were no longer working and my tail lights were no longer working. Which almost caused a serious accident Due to the car behind me not being able to tell that I was coming to a stop. When I got home I did a little research to see if I can see what the problem was and I come across multiple complaints online about a faulty hatch switch. I took my car into the dealer the next morning for service and the service provider told me that they will have to check my car and more than likely it is the hatch switch and they are aware of it. But Audi doesn't have a recall for something so deadly. faulty hatch switch That controls your brake lights and taillights It's a serious safety concern And should be addressed immediately, people can lose their lives all because of a faulty switch that audi is aware of
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544013September 12, 2023
STRUCTURE:BODY, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
My 2018 Q5 has experienced water intrusion due to the defective design of the sunroof/drainage system, causing water to leak into the trunk and rear left cavity where the ECM and battery are located. After several hours of rain, approx. 2 inches was collected in the location of the battery and was extremely dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544032September 12, 2023
ELECTRICAL SYSTEM, ENGINE
I was riding the car and all of a sudden tv my car stopped right in the middle of the street, totally shut down and non of the keys were working not even the hazard lights to alert other cars to turn around me. So I had to get out of my car right in the middle of the street to let the other cars to move away . I finally got back in the car, tried on and off switch couple of times and finally engine started . Audi took the car and they are saying it’s alternator failed and they have replaced it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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