Volvo XC60 Complaints

656 consumer complaints on file.

#11208247May 17, 2019
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
ENGINE CONTROL MODULE (ECM) FAILED AT 56,000 MILES. CAR HAS BECOME INOPERABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207490May 14, 2019
AIR BAGS:FRONTAL, STRUCTURE:BODY, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
ON THE EVENING OF NOVEMBER 20, 2018 MY FAMILY AND I WERE IN A CAR ACCIDENT. MY DAUGHTER WAS DRIVING MY HUSBAND'S NEW XC60 THAT HE HAD RECENTLY PURCHASED. AS THE FIVE OF US SAT STOPPED AT A TRAFFIC LIGHT, 2 CARS COLLIDED AND ONE HIT US HARD ENOUGH FROM THE FRONT CORNER THAT THE IMPACT FORCED MY DAUGHTER BACK INTO THE SEAT AND THEN PROPELLED HER FORWARD SLAMMING HER CHEST INTO THE STEERING WHEEL DESPITE HER WEARING HER SEATBELT. NO AIR BAGS DEPLOYED. THE DAMAGE TO THE CAR WAS SO EXTENSIVE IT TOOK OVER 2 MONTHS TO REPAIR. YET NO AIR BAGS DEPLOYED.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11207394May 13, 2019
VISIBILITY/WIPER
I PURCHASED A CERTIFIED PRE-OWNED 2013 VOLVO XC60 FROM A LOCAL VOLVO DEALERSHIP IN JUNE 2016. AFTER APPROXIMATELY 18 MONTHS OF OWNING THE VEHICLE, I NOTICED A SLIGHT LEAK FROM THE DRIVER'S SIDE WINDSHIELD AFTER HAVING THE CAR WASHED. THE LEAK BECAME INCREASINGLY WORSE OVER THE FOLLOWING FEW MONTHS, AS I ALSO NOTICED WATER ACCUMULATING ON THE DRIVER'S SIDE FLOOR DURING HEAVY RAINS. SUBSEQUENTLY, I TOOK THE VEHICLE TO THE VOLVO DEALERSHIP WHERE IT WAS PURCHASED. I WAS TOLD BY THE SERVICE DEPARTMENT THE WINDSHIELD NEEDED TO BE RESEALED, WHICH IS CONSIDERED PART OF THE OWNER'S MAINTENANCE. ADDITIONALLY, I WAS INFORMED THE DEALERSHIP IS NOT RESPONSIBLE FOR THE WINDSHIELD BREAKING DURING REMOVAL TO RESEAL. I'VE SINCE RESEARCHED THIS ISSUE BEING A FACTORY PROBLEM WITH THE PRIMER AND/OR SEALANT USED BY VOLVO, WHICH CAN CAUSE THE WINDSHIELD TO POP OUT DURING AN IMPACT. THIS IS A SAFETY ISSUE THAT VOLVO IS AWARE OF AND IS UNWILLING TO ADDRESS (IE - ISSUING A RECALL). THIS APPEARS TO BE A COMMON PROBLEM WITH SEVERAL OF VOLVO'S MODELS MANUFACTURED BETWEEN 2010-2015. MOREOVER, I'VE ALSO LEARNED THE SUNROOF LINES FREQUENTLY CLOG CAUSING WATER TO LEAK FROM THE WINDSHIELD OR ONTO THE FLOOR OF THE VEHICLE. VOLVO IS ALSO AWARE OF THIS BEING AN ISSUE. THE WATER DAMAGE CAN CAUSE SEVERE ELECTRICAL FAILURES IN THE DASHBOARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207290May 13, 2019
VEHICLE SPEED CONTROL
TOOK CAR THROUGH THE CAR WASH. AS I WAS SLOWLY EXITING TO PARK INTO A SPOT TO VACUUM THE CAR, I TOOK MY FOOT OFF THE ACCELERATOR TO DRIVE UP TO THE SPOT AND STARTED TO PUT MY FOOT ON THE BRAKE WHEN THE CAR BY ITSELF REVVED UP THE ACCELERATION JUMPED OVER THE CURVE EVEN AS I WAS LITERALLY STANDING ON THE BRAKE PEDAL TO GET THE CAR TO STOP. FINALLY IT DID STOP AND THANKFULLY THERE WAS NO-ONE IN FRONT WHEN THIS HAPPENED. I HAVE CALLED THE DEALER TO CHECK WHETHER THERE HAS BEEN ANY RECALLS AND WAS TOLD THAT NONE HAVE BEEN ISSUED. I NEED TO LEAVE THE CAR FOR THEM TO INSPECT IT WHICH I PLAN TO DO. I DID A LITTLE RESEARCH ON THE INTERNET AND HAVE FOUND SEVERAL COMPLAINTS IDENTICAL TO MINE. IT WAS A VERY TERRIFYING MOMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205879May 6, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 VOLVO XC60. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT SMELLED FUEL FUMES INSIDE THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. AN INDEPENDENT MECHANIC DIAGNOSED THAT THERE WAS A FUEL LEAK AND THE FUEL PUMP AND REGULATOR NEEDED TO BE REPAIRED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 199,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203168April 23, 2019
VISIBILITY
TL* THE CONTACT OWNS A 2012 VOLVO XC60. WHILE OPERATING THE VEHICLE IN THE RAIN, WATER LEAKED FROM THE DRIVER'S SIDE WINDSHIELD AND MADE CONTACT WITH THE DRIVER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 98,000. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194905April 9, 2019
VISIBILITY/WIPER
DRIVER'S SIDE WINDSHIELD IS LEAKING AND BLOCKING VISIBILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194622April 8, 2019
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2018 VOLVO XC60. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V046000 (STRUCTURE) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. RUSNAK VOLVO (2025 E COLORADO BLVD, PASADENA, CA 91107) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191980March 27, 2019
ELECTRICAL SYSTEM
THE REMOTE KEYLESS DRIVE SYSTEM DOES NOT WORK AS DESCRIBED BY VOLVO AND MINE HAS, VERY MUCH, BECOME A SAFETY ISSUE AS WELL AS MANY OTHER VOLVO OWNERS. NOTHING ON MY KEY FOB WORKS UNLESS YOU ARE WITHIN 12 INCHES OF THE CAR.IMAM 100% DISABLED WITH MULTIPLE SCLEROSIS AND MY WIFE HAS TERMINAL BRAIN CANCER. WHEN WE DRIVE TO APPOINTMENTS ETC, DUE TO MY SHORT TERM MEMORY ISSUES, I CAN'T REMEMBER EXACTLY WHERE I PARKED MY CAR. ALSO, THE PANIC BUTTON DOESN'NT WORK FOR THE ABOVE REASONS. EVERY TIME I AM OUT, I'M TAKING A CHANCE OF GETTING MUGGED, ROBBED OR CAR JACKED BECAUSE OF THIS FAULTY SAFETY FEATURE ON MY VOLVO CAR. THE VOLVO TECHNICAL JOURNAL 27316.7.2, EXPLAINS WHAT'S HAPPENING, BUT VOLVO WILL ONLY ATTEMPT TO FIX IT, IF I PAY FOR THE PARTS AND LABOR. ACCORDING TO VOLVO FORUMS, THIS SAFETY ISSUE IS COMMON AND YOUR AGENCY SHOULD RECALL EVERY VOLVO WITH THIS ISSUE AND HAVE VOLVO REPAIR IT AT NO CHARGE. IF I GET ROBBED, MUGGED OR CARJACKED, DUE TO THE KEY FOB AND PANIC BUTTON NOT WORKING, I WILL BRING LEGAL ACTION AGAINST VOLVO. THIS KEY FOB/RECEIVER MALFUNCTION HAPPENS EVERY SINGLE TIME I GET IN MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11189823March 18, 2019
ELECTRICAL SYSTEM, VISIBILITY/WIPER
WATER DRIPS FROM TOP OF WINDSHIELD INTO CAR AS FAST AS IT COMES DOWN. DRAINS INTO LIGHTS FIXTURES AS WELL AS GEARS AND WHEEL. FOGGED UP GLASS ON HIGHWAY CAUSING SERIOUS SAFETY CONCERN. IN WINTER CAUSED GEARS TO FREEZE IN PARK. WATER POOLED IN BOTTOM OF CAR AND IN LIGHT FIXTURES. WATER IN SUNROOF CONTROL - CAUSED MALFUNCTION. WHEN GOING FROM STOP TO START WATER RAINS DOWN IN EYESIGHT CAUSE ANOTHER MAJOR SAFETY CONCERN. DEALER SAID WINDSHIELD WAS LOOSE. SERVICE SAID THEY HAD NOT SEEN THIS PROBLEM. SALES SAID THIS MODEL HAS THIS PROBLEM ALL THE TIME. INTERESTING CONFLICT... VOLVO FORUMS HAVE THIS ISSUE WELL DOCUMENTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11189709March 18, 2019
VISIBILITY/WIPER, UNKNOWN OR OTHER
LEAKING WINDSHIELD COMMON ON THESE MODELS. WINDSHIELD SEAL COMING LOOSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186220March 12, 2019
ENGINE
TL* THE CONTACT OWNS A 2010 VOLVO XC60. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. AFTER SEVERAL ATTEMPTS, THE VEHICLE RESTARTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE OIL TRAP, AIR SENSOR, AND AIR FILTER NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. VOLVO CARS OF MISSION VIEJO (28730 MARGUERITE PKWY, MISSION VIEJO, CA 92692) WAS CONTACTED VIA PHONE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,165.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185788March 11, 2019
VISIBILITY/WIPER
THE FRONT WINDSCREEN / WINDSHIELD BONDING HAD FAILED WITHIN THE FIRST COUPLE OF YEARS OF OWNERSHIP OF THE VEHICLE. THIS WAS NOT KNOWN AT THE TIME, MISDIAGNOSED BY THE MANUFACTURER, AND ONLY RECENTLY IDENTIFIED BY A 3RD PARTY. THIS IS APPARENTLY A COMMON ISSUE ENCOUNTERED AND HAS LED TO, ACCORDING TO THE LOCAL 3RD PARTY GARAGE, AT LEAST ONE INSTANCE OF A WINDSHIELD BECOMING DETACHED DURING DRIVING. IN OUR CASE THE BOND HAS PROGRESSIVELY FAILED ACROSS THE TOP OF THE WINDSHIELD WITH THE SYMPTOM BEING AN INTERMITTENT WATER LEAK. ONE CONCERN IS THE WINDSCREEN DETACHING DURING MOTION, BUT MY MORE SERIOUS CONCERN IT THE POSSIBILITY OF THE WINDSCREEN AFFECTING FUNCTION OF THE PASSENGER FRONT AIRBAG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184313March 5, 2019
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
WE HAVE IN AT LEAST 2 OCCASIONS EXPERIENCE THE FEATURE "CITY SAFETY" ON OUR VOLVO XC60 2015 , BRAKING TO A STOP WHILE WE ARE IN TRAFFIC FOR NO APPARENT REASON. THE COMPANY AS WELL AS THE DEALERSHIP CLAIM THIS IS HOW THE FEATURE IS SUPPOSE TO WORK . ACCORDING TO THEM THE SOFTWARE HAS ITS LIMITATIONS AND THESE LIMITATIONS INCLUDE THE CAR STOPING ABRUPTLY AND DANGEROUSLY. THE FEATURE CAN BE TURNED OFF BUT IT WILL RESET ITSELF TO ON EVERY TIME THE CAR IS RESTARTED. THE ADVICE WAS FOR US TO TURN THE FEATURE OFF EVERY TIME WE DRIVE IN THE CITY AND OR THROUGH FOG WITH DEFEATS THE PURPOSE OF A FEATURE CALLED "CITY SAFE" . WE BELIEVE THAT THE COMPANY DOES NOT WANT TO ADMIT THAT THE FIRST GENERATION OF THIS FEATURE IS NOT STREET SAFE . THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183721March 3, 2019
UNKNOWN OR OTHER
2010 XC60 LEAKING WITH WATER COLLECTING PRIMARILY IN THE DRIVERS FOOTWELL. AFTER VERY MED TO HEAVY RAINS. WATER ROLLS DOWN THE DRIVERS SIDE INTERIOR WHILE DRIVING IN THE RAIN. IF CAR HAS BEEN SITTING IN RAIN IT MAY LEAK SLOWLY BUT WILL DRAIN OR LEAK MORE WHEN TURNING LEFT OR RIGHT. WATER HAS STARTED TO COLLECT ON DRIVERS SIDE ELECTRONICS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175670February 26, 2019
LANE DEPARTURE: BLIND SPOT DETECTION
2018 VOLVO XC-60. CONSUMER WRITES IN REGARD TO BLIND SPOT MONITOR TURNING ITSELF OFF WITHOUT WARNING. * AS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182168February 23, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
THIS HAPPENED ON TWO SEPARATE OCCASIONS - WHILE DRIVING NORMALLY ON A REGULAR CITY STREET THE ENGINE SUDDENLY SHUT OFF. WITH NO POWER AVAILABLE, THE POWER STEERING AND BRAKES WERE ALSO AFFECTED. THIS CAUSED AN EXTREMELY DANGEROUS SITUATION AS THE CAR SUDDENLY STOPPED IN THE MIDDLE OF A BUSY STREET. AFTER A MINUTE OR SO THE ENGINE WAS ABLE TO BE RESTARTED. THE ENGINE SHUTOFF OPTION WAS DISABLED AND ALL OTHER FUNCTIONS HAD BEEN WORKING NORMALLY AT THE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180287February 15, 2019
VISIBILITY/WIPER
WINDSHIELD LEAKS AND IS NOT SEALED ACROSS THE TOP. RAIN AND SNOW ENTER THE VEHICLE THROUGH THE WINDSHIELD, LIMITING VISIBILITY AND PUDDLING INSIDE THE CAR. THIS HAS BEEN AN ONGOING ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170855January 18, 2019
VISIBILITY/WIPER
VOLVO XC60 GLASS BONDING DEFECT. WHENEVER WATER FROM RAIN HITS THE WINDSHIELD WATER RUNS DOWN THE INTERIOR OF THE GLASS INSIDE THE VEHICLE. THE BONDING MATERIAL HAS ERODED AND GLASS CAN BE PUSHED OUT OF THE FRAME WITH MY FINGERS. THE LEAK HAS EXPANDED TO ENCOMPASS THE PASSENGER SIDE. THERE IS CONCERN THE ENTIRE WINDSHIELD WILL DISENGAGE FROM THE FRAME. I HAVE CONSULTED A WINDSHIELD REPLACEMENT COMPANY WHO HAVE CONFIRMED THAT THE BONDING MATERIAL IS ERODED. THIS IS A SAFETY CONCERN AS SEVERAL SAFETY FUNCTIONS OPERATE FROM THIS AREA(AUTOMATIC STOPPING, AIRBAG DEPLOYMENT IN A ROLLOVER).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170117January 15, 2019
STRUCTURE:BODY, VISIBILITY/WIPER
THE FRONT WINDSHIELD (ORIGINAL, FACTORY) ADHESIVE HAS FAILED AND THE WINDSHIELD IS LOOSE. BESIDES THE ANNOYANCE OF WATER LEAKING IN, THIS IS A SAFETY ISSUE SINCE THE WINDSHIELD IS A STRUCTURAL COMPONENT WHICH RETAINS THE AIRBAGS AND OCCUPANTS. THIS IS APPARENTLY A FAIRLY COMMON KNOWN ISSUE WITH THE FACTORY WINDSHIELDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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