Volvo XC60 Complaints

656 consumer complaints on file.

#11774270October 28, 2026
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
The vehicle is experiencing repeated, unpredictable engine stalling while in motion and under active acceleration. The engine cuts out completely within 15–30 seconds or after several minutes of driving, without displaying any check-engine lights or diagnostic warning messages. This presents an immediate, severe safety hazard to the driver, passengers, and surrounding motorists on public roads. The vehicle is currently grounded as it is unsafe to operate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11774082October 27, 2026
ENGINE, POWER TRAIN
Engine suffered severe mechanical damage/failure due to excessive oil consumption caused by defective factory piston rings (Volvo Quality Bulletin P10207). Vehicle exhibited heavy engine knocking and flashing warning lights during operation, creating a risk of sudden stall or complete power loss. Annapolis Volvo confirmed severe internal engine failure via dealer diagnostic invoice. Purchased vehicle only 10 months ago under 100k miles (currently 98k), long after Bulletin P10207's quiet expiration. Volvo never notified subsequent purchasers of this known defect, and front-line Consumer Care repeatedly issued automated denials without reviewing dealer diagnostic uploads or appeals. Annapolis Volvo quoted $14k–$17k for a used engine and ~$26k for a new engine—repair costs that exceed the entire purchase price and value of the vehicle, rendering an acknowledged, severe safety defect financially unresolvable. The video of the dealer diagnostic test that shows the catastrophic engine failure is directly related to this Quality Bulletin: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11771413October 15, 2026
AIR BAGS
Supplemental Restraining System (SRS) - - Airbags keeps producing yellow caution lights and red caution lights on dash, while displaying warnings - - " Drive to workshop SRS airbag Service urgent" and request "OK" acknowledgment. This happend onec in 2023 and atleast 4 different occurrences between January and now. With atleast two repair attempts by authorized Volvo dealership with assistance of Volvo technical support engineers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11771093October 14, 2026
UNKNOWN OR OTHER
Complaint is regarding the known A/C evaporator failure in my 2019 Volvo XC60 Inscription with approximately 60,000 miles and Volvo’s subsequent denial of goodwill assistance. Disappointing Volvo denied assistance on the grounds that we had “not been loyal enough” despite having purchased 2 new vehicles from them. Both were extensively serviced at Volvo before we moved several hours away from the nearest Volvo dealership, my vehicle remained fully maintained and exceptionally low mileage. Volvo issued Technical Journal TJ 35912.1.0 addressing A/C evaporator repairs including instructions for an additional resistor/in-line jumper cable during replacement. I notified Volvo of the A/C problems during peak of summer, when I was moving across [XXX] with animals. The service department was rude and offered no meaningful solution—not even a reasonable path to getting my vehicle repaired or ensuring I had access to a safe, usable vehicle. My vehicle’s interior has reached temperatures exceeding 120°F. Children, elderly and animals cannot ride in the car. The NHTSA warns that vehicle interiors can heat up by approximately 20°F in just 10 minutes, and the CDC recognizes extreme heat exposure as a potentially life-threatening risk. denying assistance because we supposedly have not been loyal enough—despite purchasing two new fully loaded vehicles and maintaining our vehicle properly—is unacceptable customer service and falls far short of the expectations associated with a premium automotive brand. We planned to purchase another xc60 within a year, how can we? Volvos quality, reliability, and responsible customer support is no where to be found. A costly component failure at approximately 60,000 miles, combined with the lack of assistance during extreme heat and a denial based on our alleged lack of loyalty, has seriously undermined my confidence in the brand. I am asking Volvo to take responsibility for addressing this situation and provide a fair resolution. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11770669October 12, 2026
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING
Collision avoidance system has activated nearly causing a collision with an oncoming vehicle three times. On narrow rural roads it is often necessary to steer quickly to the right when an oncoming vehicle approaches out of its lane. The car activates lane-keeping and steers to left toward approaching vehicle. If there is a bush or tall grass near roadway it also suddenly brakes as well as steers into traffic. This action nearly caused a collision today. Sensors are clean, windows clean, and no bright sunlight. All drivers aids are turned off. Each time message "Collision avoidance system activated" appeared on dash. Dealer found no problems x2.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11769221October 6, 2026
EXTERIOR LIGHTING
I am writing to urge NHTSA to address the serious safety problem caused by excessively bright headlights on American roads. Many LED, HID, high-mounted, improperly aimed, and aftermarket headlights produce such intense glare that oncoming drivers can be temporarily blinded. This can make it difficult to see lane markings, pedestrians, bicyclists, animals, curves, or stopped vehicles. At highway speeds, even a few seconds of impaired vision can have devastating consequences. Technology already exists to reduce this danger. Adaptive headlights can provide excellent visibility while reducing the amount of light directed at oncoming vehicles, and advanced systems have been used in other countries. Why is America lagging behind when safer technology is available? I urge NHTSA to strengthen regulations regarding headlight brightness, beam aim, mounting height, and aftermarket lighting, and to expand the use of glare-reducing technology. A driver’s ability to see farther should never come at the expense of another driver’s ability to see at all. Excessive headlight glare is not merely an inconvenience—it is a preventable safety hazard. Please take action to make nighttime driving safer for everyone.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11769076October 5, 2026
ELECTRICAL SYSTEM, VISIBILITY/WIPER
2025 Volvo XC60 Plus B5, 23,317 miles. The driver's-side exterior mirror changes position without driver command, creating a safety risk due to an incorrect rearward/adjacent-lane view. This has already contributed to a close call when my wife drove the vehicle without realizing the mirror had changed from its previously set position. The issue is movement of the mirror glass within the housing, NOT the power-folding mechanism, which operates normally. When the vehicle is unlocked, the driver's mirror may move to an incorrect/random position. The position also does not consistently match the Driver 1 memory setting or the driver profile linked to Key 1. Pressing Driver 1 can move the mirror to another position; approximately 20 seconds later, pressing the same button can cause it to move again, despite no change to the saved setting. The mirror position can also change after the vehicle is shut down and restarted approximately 30 minutes later. Key 1 is linked only to my profile. I have repeatedly resaved Driver 1 settings, rebooted the system, and previously recreated the driver profile. Reverse mirror tilt is NOT enabled. The vehicle was taken to an authorized Volvo dealer in August 2026 for a similar driver's-side mirror problem. The dealer identified error codes and replaced the mirror motor. After additional reboot/profile troubleshooting, the mirror operated correctly. The current problem began/recurred after Volvo software update 5.2.16. The unexpected mirror movement can occur without the driver's knowledge. If unnoticed, the driver may have an incorrect view of adjacent traffic when changing lanes or merging. Because this has already contributed to a close call, I believe the recurring uncommanded mirror movement presents a vehicle safety defect involving the mirror hardware, software, or memory/profile system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11767375September 28, 2026
ELECTRICAL SYSTEM
This has happened multiple times, confirmed by the dealer that it is a know issue with no fix. While driving down the road, the digital dashboard goes completely blank. No speedometer, no fuel guage, nothing. Very dangerous when driving to not know the speed that you are travelling. Also, all audio cuts out - no blinker signal sounds, no radio, etc. Less concerning is the infotainment system going completely black and silent as well - radio, maps, climate control. There have been multiple recalls performed but the dealer but none of them has fixed the issue. This must be a MJAOR safety concern when the dash does completely blank while traveling 65mph down the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11767423September 28, 2026
TIRES
I purchased a 2025 Volvo XC60 new. It has 18,000 miles on the car. The tires were on the vehicle when purchased. The tires are Pirelli 255/40 RZ1 102 V Mts. DOT IXB RM 582P 1424. The front driver side tire has huge chucks of rubber missing on the tread. This issue is getting worse over time. I purchase a new tire and was told that Pirelli "may reimburse" me for the tire. This tire is a safety hazard. Volvo is aware of this issue however, they contiue to sell vehicles with know issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11766432September 23, 2026
ELECTRICAL SYSTEM
The air conditioning system in my 2021 Volvo XC60 failed, blowing hot air instead of cold. A Volvo dealer diagnosed the cause as a failed A/C evaporator core and quoted $7,800 to replace it. Volvo Cars North America has declined to provide any goodwill assistance despite this being a widely reported failure across multiple Volvo models (S60, S90, V60, XC60, XC90) at similar mileage/age, and despite Volvo having issued a running design change (a resistor harness, part no. 32241228) intended to prevent the evaporator core from over-cooling and freezing — indicating the manufacturer is aware of the underlying defect. Beyond the loss of cabin cooling, this failure created a separate safety concern: in warm-weather conditions, with the HVAC system unable to properly regulate cabin temperature, the vehicle's infotainment system began to overheat.displayed a thermal-warning message, dimmed/shut down, rebooted, or lost function while driving.] This is a safety issue because the infotainment display controls or is integrated with all functions of the car, and any unexpected shutdown, reboot, or loss of function of this system while the vehicle is in motion is a distraction and a loss of a driver-relied-upon system, particularly on a public roadway. This is also the second time I have experienced an evaporator failure of this type on a Volvo vehicle. My previous vehicle, a 2017 Volvo XC90, suffered an identical A/C evaporator failure on 6/6/2023. Two separate Volvo vehicles failing in the same manner suggests a systemic design or component issue rather than an isolated incident. I am filing this complaint to document the safety impact of this known defect and to request that NHTSA evaluate whether it warrants further investigation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11766267September 22, 2026
VISIBILITY/WIPER
The A/C evaporator core on my 2021 Volvo XC60 suffered a premature structural failure, creating an immediate and severe safety hazard while driving. The component failed precisely five weeks after the Certified Pre-Owned (CPO) warranty wrapper expired. An authorized Volvo dealership service department formally inspected the vehicle and verified an active, heavy refrigerant leak utilizing UV filter video diagnostics. This component defect directly compromises vehicle safety in two distinct ways: Complete Loss of Windshield Defrost Capability: Due to the total failure of the climate control and dehumidification system, the vehicle completely loses its ability to clear the windshield during sudden weather shifts. During a period of heavy rain, the windshield instantly fogged over completely, severely restricting forward visibility and forcing me to immediately pull over on the shoulder to avoid a collision. Toxic Chemical Exposure: The cracked evaporator core continuously vents atomized chemical refrigerant vapor directly into the sealed passenger cabin through the HVAC ductwork. Even with the climate control system and fan completely powered off, a highly concentrated, sharp chemical odor filters into the cabin daily, exposing occupants to toxic chemical fumes while operating the vehicle. Volvo has documented this exact premature failure pattern across its SPA-platform vehicles under Technical Journal TJ 35912, explicitly acknowledging a systemic engineering defect where improper sensor calibration causes the core to freeze, warp, and crack. Despite knowing this part is prone to rapid premature failure, Volvo refuses to issue a safety recall, leaving drivers to operate unsafe vehicles or absorb an exorbitant $3,300+ out-of-pocket invoice to repair a known manufacturing flaw.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11766077September 22, 2026
SERVICE BRAKES, FUEL/PROPULSION SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While stopped at a light behind several cars with my foot firmly on the brake, the car started to move forward and could not be stopped. My foot was on the brake the entire time. The car advanced into the rear end of a pickup truck stopped in front of me. It was as though the car was fighting me as the car could not be stopped. Beyond the damage done to my car and the truck in front of me, this could have resulted in the injury of a person should someone have attempted to walk in front of my car at that time. I requested that Volvo review the logs which they said they did, but would not release the data to me. As such, my insurance company faulted me for this incident. This has caused me considerable stress and money. Volvo Customer Care Opened case 06675566 at my request.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11766003September 21, 2026
ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Infotainment head unit intermittently fails to properly boot, resulting in no audio for turn signal indicators, radio, park distance sensors, cross traffic alerts, and other safety features. This issue persists with Android Auto OS v5.1.7 which is an update AFTER the previous v5.0.5 credited for a recall on this issue. Dealer has reinstalled software and troubleshot with no success.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11765184September 18, 2026
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
was on interstate I-95 8:00am doing speed limit when car soundly reduces speed to zero and had to maneuver over four lanes of traffic to avoid death i am also disabled and have a permanit disabled license plate. the car light stated engine failure lights and only after almost dieing was able to put on hazard and car would not idle past 10MPH while vibrating and jolting causing excruciating pain
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11765356September 18, 2026
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: WARNINGS
all safety audio drops out - turning signal, rear camera sensors, all safety sensor audio completely shuts off. the only way I've been able to correct is by restarting the infotainment system, which sometimes has to be done multiple times. This is a huge safety concern for my family, as my wife often has to drive our child with no functioning car sensors. This audio drop-out happens at least once per week. sometimes more.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11763582September 11, 2026
TIRES:SIDEWALL
Both rear original-equipment tires on a 2025 Volvo XC60 plug-in hybrid (bought new mid-2025, approx. 20,000 miles) have developed bulges on the outer sidewall just below the tread shoulder. Tires are Pirelli Scorpion Zero All Season, size 255/40 R21 102V, Volvo-specification (VOL / PNCS). Driver-side rear: DOT 1XB RM582P 0325. Passenger-side rear: DOT 1XB RM582P 0325. Both failed tires are from the same production week (week 03 of 2025) and have failed in the same location in the same way. The two front tires (DOT 0325 and 0225) show no bulges. The driver-side rear bulge was first noticed in June 2026. The vehicle was inspected at a Volvo dealer on 09/10/2026; the dealer did not identify the passenger-side rear bulge, which the owner found the following day on close inspection. No known pothole, curb, or road-debris impact to either rear tire; the wheels have only minor cosmetic parking scuffs on the rim lips. Passenger-side rear tread depth is 4/32 in. A sidewall bulge indicates internal cord separation and risk of sudden tire failure at speed. The tires are still mounted and available for inspection. A Pirelli original-equipment warranty claim is being filed through the Volvo dealer; no manufacturer (Pirelli) inspection has occurred yet. No warning lights or prior symptoms. NHTSA already has complaints on file for this tire on the XC60, including a sidewall bulge at low mileage on a 2026 XC60.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11762590September 7, 2026
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
On [XXX], at 82,371 miles, my daughter's 2022 Volvo XC60 T8 Recharge was diagnosed with DTC BECM-P0BBD92 (Hybrid/High Voltage Battery Pack Voltage Variation) and a confirmed Cell Module F failure (Repair Order #[XXX], Bob Penkhus Motor Co Volvo Cars, Colorado Springs, CO). The dealer instructed her not to charge the vehicle pending repair. The replacement part (Cell Module F, Part #36003341) has been on indefinite backorder since diagnosis — initially quoted at 6 weeks, still unavailable as of this report. This vehicle falls within NHTSA Recall 25V-179 (LG high-voltage battery modules, fire risk when fully charged and parked). NHTSA's VIN lookup shows this VIN as having no unrepaired recalls, which I believe reflects only a prior software-monitoring update rather than a physical hardware fix — this diagnosed cell failure occurred after that update, is consistent with the exact failure mode described in the recall, and cannot currently be repaired because the remedy part is unavailable. Volvo Cars USA opened and then closed a corporate case (#[XXX], closed June 19, 2026) declining further assistance, stating its only obligation is to repair the vehicle — which it cannot presently do. It has been 138 days with no resolution on this matter. My name is [XXX] (father) and I can provide notarized authorization to act on my daughter's behalf on this matter. Thank you very much for your kind assistance. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11762138September 4, 2026
UNKNOWN OR OTHER, LANE DEPARTURE: BLIND SPOT DETECTION, LANE DEPARTURE: WARNING
Component Failure & Inspection Availability: Infotainment Head Unit (IHU) / Audio Module (AUD) running Android Automotive OS. The vehicle and its components are available for inspection upon request. Safety Risk: The audio system completely crashes approximately every 3 drive cycles. This failure disables all safety-critical audio features, including turn signal clicks, backup camera and parking sensor chimes, blind-spot/cross-traffic warning alerts, and emergency system tones. Operating the vehicle without audible turn signals or proximity chimes creates significant driver distraction and an immediate hazard to traffic safety. Dealer / Service Confirmation: The issue occurs intermittently during daily operation and is being reported to Volvo dealer service Prior Inspection: The vehicle has been inspected by Volvo service department Symptoms & Onset: The problem began following a recent Android Automotive OS software update. No warning lamps, error messages, or indicators appear prior to the failure. The entire audio bus shuts off either at vehicle start or mid-drive. The only temporary workaround is forcing an infotainment reboot by holding the center display home button for 20–30 seconds, but the complete audio failure recurs every few drive cycles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11761105August 31, 2026
BACK OVER PREVENTION: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, LANE DEPARTURE: WARNING
All audio including all warnings intermittently shuts off. No warning when it fails.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11760966August 31, 2026
VISIBILITY:GLASS, SIDE/REAR
It appears, that due to a production defect, the right and left rear driver and passenger side windows are permanently fogged up making it difficult to see when driving. I have seen other reports that make the same observation, , but there apparently is no safety or production recalls by Volvo. This is definitely a production and a safety issue!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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