Volvo XC60 Complaints

656 consumer complaints on file.

#11063405January 17, 2018
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
SINCE PURCHASED, ENGINE DIES, DOES NOT RESPOND TO THROTTLE. TAKEN TO DEALER SEVERAL TIMES, ESCALATED TO VOLVO. NO CODES, NO TROUBLE FOUND. ON TUESDAY VEHICLE STRANDED IN INTERSECTION, NO POWER. MY WIFE DESPERATELY PUMPED THE ACCELERATOR WITH NO REACTION UNTIL AT LAST THE ENGINE CAME TO LIFE, ALLOWING HER TO CLEAR THE INTERSECTION. THIS WAS A NEAR MISS ACCIDENT. THIS IS THE THIRD NEAR MISS. VOLVO FACTORY TECHNICIAN DECLARED NO FAILURE ON THE BASIS OF A TEST DRIVE, AND NO CODES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062745January 14, 2018
UNKNOWN OR OTHER
TWO TIMES NOW, DRIVING THROUGH THE SAME ONE-WAY INTERSECTION, THE CITY SAFETY AUTO-BRAKING FUNCTION ACTIVATED FOR NO REASON. I WAS GOING STRAIGHT THROUGH THE INTERSECTION, WITH NO NEED TO TURN LEFT OR RIGHT. HOWEVER, THE CITY SAFETY AUTO-BRAKED TO A COMPLETE STOP, PLACING ME AT RISK FROM BEING HIT FROM BEHIND. AN ERROR MESSAGE APPEARED IN MY INFORMATION CENTER CONFIRMING THE CITY SAFETY AUTO-BRAKING FUNCTION WAS ACTIVATED. I BROUGHT TO A VOLVO DEALER AND THEY DID NOT SEE ANY ERROR MESSAGES. I ASKED TO DISABLE THIS FUNCTION, BUT THEY WEREN'T ABLE TO AND STATED I WOULD HAVE TO MANUALLY DO THIS EVERY TIME I GOT IN THE VEHICLE, WHICH IS A 5-STEP PROCESS. ATTACHED IS A MAP OF THE AREA WHERE THIS OCCURRED. I BELIEVE IT WAS THE E 11TH ST AND CEDAR INTERSECTION (MARKED AS #1), AS THE INTERSECTION DOES LOOK MORE COMPLICATED AND VEERS TO THE RIGHT (CLOSE-UP ALSO INCLUDED). THE OTHER TWO ARE ALSO POSSIBILITIES FOR WHERE THE AUTO-BRAKING COULD'VE OCCURRED. HOWEVER, IT HAPPENED VERY FAST AND MY BEST RECOLLECTION IN THE INTERSECTION OF 11TH AND CEDAR, TRAVELING EAST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062228January 11, 2018
POWER TRAIN
REAR DIFFERENTIAL PINION BEARING FAILURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041530October 31, 2017
SERVICE BRAKES
CITY SAFETY BRAKES FOR NO REASON. WHEN APPLYING THE BRAKES, BRAKES GRAB AND CAR LUNGES FORWARD, SOMETIME THE CITY SAFETY MESSAGE APPEARS AND OTHER TIMES IT DOES NOT. I WAS BREAKING FOR A STOP WHEN THIS HAPPENED. THOUGHT I WAS GOING TO REAR ENDED BECAUSE OF THE SUDDEN STOP. THIS HAS HAPPENED SEVERAL TIMES. HAS ME WORRIED IF WIFE IS DRIVING. DEALER SAID THERE IS NO PROBLEM, NOT SO!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032565October 9, 2017
VISIBILITY/WIPER
ADHESIVE FAILURE TO THE WINSHIELD GLASS SURFACE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032208October 7, 2017
VISIBILITY/WIPER
THE TINTING ON THE REAR WINDOW IS SO DARK, IT MAKES IT ALMOST IMPOSSIBLE TO SEE ANYTHING WHEN DRIVING. I HAVE TO RELY ON THE SIDE MIRRORS ONLY TO SEE IF THERE IS ANYTHING BEHIND ME. IT BECOMES EXTREMELY CRITICAL WHEN TRYING TO BACK UP USING THE REAR VIEW MIRROR. YOU CAN'T SEE ANY DETAILS AND I HAVE SCRAPED OBJECTS BEHIND THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030857October 2, 2017
STEERING
THE STEERING WHEEL TRIM IS SEPARATING AND LEAVING SHARP METAL EDGES. THE CUTS I HAVE SUSTAINED ARE MINOR IN NATURE BUT THE DISTRACTION OF HAVING BLOOD DRIPPING ON THE STEERING WHEEL WHILE DRIVING IS SIGNIFICANT. THE PHOTO SHOWS A CUT FROM A DAY AGO, BUT THIS HAS HAPPENED MULTIPLE TIMES.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11029964September 26, 2017
UNKNOWN OR OTHER
PASSENGER SIDE BLIS WORKS INTERMITTENTLY, DRIVERS SIDE WORKS FLAWLESSLY. RETURNED TO DEALER MULTIPLE TIMES, UNABLE TO EFFECT REPAIR. HAVE APPEALED TO VOLVO, WAITING COMMUNICATION. DEALER STATES I SHOULD NOT EXPECT THE PASSENGER SIDE BLIS TO WORK THE SAME AS THE DRIVERS SIDE. I SHOULD BE MORE AWARE, AND NOT EXPECT THE PASSENGER SIDE BLIS TO WORK CONSISTENTLY, THAT WOULD BE UNREASONABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014148August 10, 2017
STRUCTURE:BODY
I RECENTLY NOTICED WATER INTRUDING INTO THE TOP SIDE OF THE WINDSHIELD. THE ISSUE PERSISTED OVER THE COURSE OF A COUPLE WEEKS UNTIL THE WATER INTRUSION BECAME SEVERE AND RISKED ELECTRICAL DAMAGE TO THE VEHICLE. AFTER CONTACTING SAFELITE AUTO GLASS I WAS INFORMED BY THE TECHNICIAN THAT THIS ISSUE IS COMMON ACROSS VOLVO VEHICLES IN HIS EXPERIENCE. THE TOP OF THE WINDSHIELD WAS NOT SEALED TO THE CAR AND COULD BE EASILY SEPARATED WHEN PRESSURE WAS APPLIED FROM INSIDE OF THE VEHICLE. I HAVE VIDEOS AND PHOTOS OF THIS SAFETY ISSUE WHICH WOULD CAUSE THE WINDSHIELD TO SEPARATE FROM THE CAR IN AN ACCIDENT CAUSING SEVERE DAMAGE TO PEOPLE AND PROPERTY. LOOKING ONLINE I HAVE FOUND MULTIPLE REPORTS OF THIS ISSUE ACROSS VOLVO MODELS AND NO RESOLUTION HAS BEEN OFFERED. I CALLED THE VOLVO CUSTOMER SERVICE LINE TODAY AND WAS TOLD THIS ISSUE COULD NOT BE RESOLVED WITHOUT A RECALL ON THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005448July 15, 2017
ENGINE, UNKNOWN OR OTHER
ON JUNE 14TH DRIVING ON TEXAS 195 AT 55MPH WHEN MESSAGE ON "LOW ON COOLANT, PULL OVER". I IMMMEDIATELY PULLED OVER AND SAW A MAN RACE TO FRONT PASSENGER SIDE WITH FIRE EXTINGUISHER. I LOOKED AND THE RAT. FRONT TIRE WAS ENGULFED IN FLAMES. FLAMES WERE ALSO COMING FROM UNDER THE HOOD. THE POLICE AND FIRE DEPARTMENT SHOWED UP AND F.D. INSURED FIRE WAS OUT, AFTER CONTACTING MY INSURANCE I HAD THE CAR TOWED T GEORGETOWN TEXAS, VOLVO. SERVICE PERSON PERSON TOLD ME TO TAKE IT TO A BODY SHOP SINCE THEY DIDN'T HAVE ONE. I SAID CAR WOULDN'T RUN, I WAS THEN ASKED WHAT I HAD HIT AND I STATED NOTHING. MY WIFE AND I FOUND ON THE VOLVO FORUM THAT THIS HAD HAPPENED TO THIS YEAR, MAKE,AND MODEL OF CAR ON MORE THAN ONE OCCASION. ALL MAINTENANCE ON CAR HAD BEEN DONE AHEAD OF SCHEDULE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11000126June 20, 2017
STRUCTURE:BODY
"SUNROOF DRAINS TUBES ARE TOO SHORT AND ATTACH TO A SOUND TRAP IN THE A PILLAR OF VEHICLE. SOUND TRAP ALLOWS THE RAIN WATER TO DRAIN TO OUTSIDE OF VEHICLE. WITH THE DESIGN ON THE SHORT TUBES, THEY OFTEN DETACH FROM THE SOUND TRAP CAUSING EXCESSIVE WATER TO ENTER THE INTERIOR OF VEHICLE THEREBY FLOODING THE FLOOR BOARDS... DURING HEAVY RAIN AND PARKED IN LOT, 3 INCHES OF WATER COLLECTED AT BRAKE PEDAL AREA AND RAIN DRIPPING FROM SUNROOF CONTROL AREA.... MOLD SPORES MAY DEVELOP UNDER CARPET PRESENTING HEATH CONCERNS...FAULTY DRAINAGE TUBES ARE A DOCUMENTED PROBLEM BY CUSTOMERS..." I FOUND THIS COMPLAINT ONLINE AND HAVE BEEN EXPERIENCING THE SAME PROBLEM FOR NEARLY ONE YEAR. I INITIALLY THOUGHT MY WINDSHIELD WAS DAMAGED AND TOOK THE VEHICLE TO THE LOCAL VOLVO DEALERSHIP AND WAS TOLD THE EXTENDED WARRANTY WOULD NOT COVER THE REPAIR. AFTER RESEARCHING THE ISSUE ONLINE, I DISCOVERED NUMEROUS COMPLAINTS ABOUT THE DESIGN OF THE SUNROOF DRAINS. I LIVE IN WEST PALM BEACH, FL AND HAVE HAD NEGATIVE EXPERIENCES WITH THE LOCAL VOLVO SERVICE DEPARTMENTS HERE, SO I FEEL THERE IS NO RECOURSE FOR MY TROUBLES. IN TALKING WITH OTHERS REGARDING BAD SERVICE EXPERIENCES, I DISCOVERED OTHERS WHO HAVE HAD SIMILAR EXPERIENCES. ADDITIONALLY, AFTER READING COMPLAINTS ONLINE AND THE LITIGATION AGAINST VOLVO IN THE STATE OF NEW JERSEY, IT IS APPEARS VOLVO HAS NO PLAN TO ACCEPT RESPONSIBILITY FOR THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000125June 20, 2017
AIR BAGS, ELECTRICAL SYSTEM
COWL TRAIN CLOGGED AND SUNROOF DRAIN TUBES CLOGGED CAUSING ELECTRICAL PROBLEMS. I HAVE TO CONSTANTLY REPLACE THE REAR BRAKE LIGHT BULBS EVER FEW WEEKS. WATER GATHERED IN THE FRONT PASSENGER FLOOR AS WELL AS THE REAR PASSENGER FLOOR. WATER IN SIDE BOARDS AS WELL. THE AIRBAG INDICATOR LIGHT IS ON STATING URGENT SERVICE NEEDED. THE POWER BUTTON FOR THE SUNROOF CURTAIN WORKS INTERMITTENTLY. AS WELL AS THE FAN MOTOR RUNS AFTER TURNING OFF THE IGNITION. ALL SIGNS OF AN ELECTRICAL PROBLEM CAUSED BY THE CLOGGED TUBES AND COWL TRAIN. I WANT TO BE PART OF THE EXISTING CLASS ACTION SUIT. NO SETTLEMENT HAS OCCURRED YET. IT WAS BROUGHT UP IN 2010 AND HAS JUST BEEN REINSTATED AGAIN. SIMILAR VOLVO'S WITH THE SAME YEAR HAVING THESE SAME PROBLEMS AND ISSUES. HOPE THE GOVERNMENT INVESTIGATES THIS ISSUE. VERY CONCERNED THAT THE AIRBAGS WILL DEPLOY OR WORSE YET NOT WORK AT ALL. THIS IS DEFINITELY A SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994108June 9, 2017
VISIBILITY/WIPER
WINDSHIELD WATER LEAK AT GASKET, ABOVE THE STEERING WEEL AREA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993836June 7, 2017
SUSPENSION
ALREADY HAD TO REPLACE PASSENGER SIDE REAR SPRING AND NOW HAVE TO REPLACE BOTH FRONT SPRINGS. THEY HAVE ALL BROKEN WILL DRIVING ON CITY STREETS. REPLACED THE REAR 11/2015. WILL BE REPLACING BOTH FRONT SPRINGS 6/2017.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992487May 31, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2011 VOLVO XC60. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED. THE FRONT END OF THE VEHICLE WAS SEVERELY DAMAGED, BUT THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 50,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10978669April 15, 2017
UNKNOWN OR OTHER
WHEN LEAVING WORK, I GOT INTO MY VEHICLE AND FOUND A PIECE OF PLASTIC WITH BEIGE GREASE ALL OVER IT. I LOOKED FURTHER AND SAW A METAL PIN ON THE FLOOR AND ANOTHER SMALL PIECE OF PLASTIC. I DIDNT KNOW WHERE IT CAME FROM UNTIL READY TO DRIVE OFF I PUT THE VEHICLE IN GEAR AND FOUND THE BUTTON ON THE SHIFTING KNOB WAS GONE. THIS WAS THE MISSING PIECE!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969838April 1, 2017
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
VOLVO XC60 FLOODED WHEN PARKED & POOL OF WATER GATHERED IN DRIVER SIDE FLOOR BOARD WATER DAMAGE IN ELECTRICAL HAS COMPROMISED SAFETY SYSTEM PER DEALER (AIR BAG WARNING WENT OFF). DEALER INDICATED AIRBAGS MAY NOT DEPLOY IN EVENT OF CRASH (YIKES, NHTSA PLEASE CAN YOU PUT TO TOP OF PRIORITY LIST TONSEE WHAT OTHER VOLVOS MAY BE AFFECTED?) DUE TO COMPUTER BOARD DAMAGE DUE TO WATER LEAK. DEALER INDICATED WINDSHIELD NEEDS TO BE RESEALED (DEALER FOUND WINDSHIELD LEAKING& ADVISED WHEN PRESSED WINDSHIELD WAS LOOSE). SUNROOF LEAKING & DEALER ADVISED DUE TO DRAIN PIPES CLOG THAT NEEDS TO BE CLEANED/MODIFIED. HAD CALLED VOLVO CAR USA (SPOKE W/ BETTTY) B4 GOING TO DEALER, BUT WAS REFERRED TO DEALER, SAID ULTIMATE DECISION WAS UP TO MIDWEST MANAGER ("MM"). MM ADVISED OUR COST WAS ABOUT OVER $800, & VOLVO WOULD PAY AROUND $1,000. MM GAVE US ONLY 24 HOURS TO ACCEPT OR REJECT THEIR OFFER THEY CALLED A "GOODWILL OFFFER". I CALLED VOLVO CAR USA, LEFT MESSAGE W/ ANN FOR BETTY BUT WAS ADVISED AGAIN ULTIMATE DECISION UP TO MM. WE COUNTERED TO BE REASONABLE W/ $300 OFFER FOR US TO PAY WHICH MM FLATLY REJECTED. PLEASE SEE LINK & SPECIFICALLY SEE HIGHLY CONCERNING COMMENT BY THE CHAMP DATED 1/16/14-HTTP://VOLVOFORUMS.COM/FORUM/VOLVO-XC60-51/LEAKING-FRONT-WINDSHIELD-2010-XC60-67995/. WHY HASN'T A RECALL HAPPENED? DEALER TOLD US CLASS ACTION WASN'T SETTLED YET...WE HOPE THE GOV. WILL INVESTIGATE BROADLY. HOW MANY OTHERS HAVE/HAD THESE ISSUES & MORE IMPORTANTLY HOW MANY LIVES ARE AT STAKE DUE TO ELECTRICAL DAMAGE TO SYSTEM(S) INVOLVED W/ AIRBAG DEPLOYMENT, ETC. HOW LONG HAS BIG CORPORATION KNOWN ABOUT ISSUES & WHAT DO THEIR INTERNAL DOCUMENTS SAY? THE GOV. HAS AUTHORITY & SHOULD LOOK INTO IT W/ A PROMPT DOCUMENT REQUEST TO VOLVO W/ A PUBLIC ANNOUNCEMENT. WINDSHIELD WIPER & SIDE MIRROR BROKE TOO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949229February 3, 2017
EXTERIOR LIGHTING
HEADLIGHT MOUNTS LOCATED ON REAR OF ASSEMBLY FRACTURE/BREAK OVER TIME. THIS LEAVES THE HEADLIGHT ASSEMBLY DISCONNECTED FROM THE VEHICLE CHASSIS AND CERTAIN CIRCUMSTANCES COULD LEAD THE HEADLIGHT TO FALL FROM THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10943900January 9, 2017
UNKNOWN OR OTHER
THE REARVIEW CAMERA ON THE NEW VOLVO XC 60 2016 IS NOT RELIABLE - IT TENDS TO BECOME EXTREMELY HAZY WITH EVEN A SLIGHT RAINFALL AND PERHAPS THE POSITIONING OF THE CAMERA / THE MATERIAL USED FOR THE LENSES ARE NOT IDEAL. WE HAVE HAD 4 CARS FROM OTHER MANUFACTURERS OVER THE PAST 2-3 YEARS AND NONE OF THEIR VISUAL QUALITY DEGRADED TO THE EXTENT WE ARE SEEING IT ON THE VOLVO XC 60. I HAVE ATTACHED A COUPLE OF PICTURES SHOWING WHAT THE IMAGES LOOK LIKE AFTER A BRIEF RAINFALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10930372December 7, 2016
UNKNOWN OR OTHER
IF YOU ARE THINKING ABOUT BUYING A VOLVO, PLEASE CONSIDER OTHERWISE. I AM CURRENTLY DRIVING A 2015 XC60 T6 AND HAVE HAD ISSUES WITH THE CITY SAFETY FEATURE ON THE CAR. PLEASE READ THE ATTACHED LETTER SENT TO VOLVO DIRECTLY AFTER GETTING NO RESOLUTION THROUGH THE LOCAL DEALERSHIP. THE 'OFFER' WE RECEIVED FROM VOLVO ADDED $50 TO MY PER MONTH PAYMENT AND PUT ME INTO ANOTHER 5-YEAR LOAN, AS IF WE WERE JUST ANOTHER CUSTOMER COMING IN TO TRADE IN A CAR. THE EXPERIENCE, OR LACK THEREOF, WITH BOTH THE LOCAL DEALERSHIP AND VOLVO DIRECTLY IS INCREDIBLY DISCONCERTING. AS A RESULT, WE WILL NEVER PURCHASE ANOTHER VOLVO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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