Volvo XC60 Complaints

656 consumer complaints on file.

#11377260December 1, 2020
VISIBILITY/WIPER
FACTORY INSTALLED WINDSHIELD SEAL IS UNBONDED AND WATER RUNS DOWN THE INSIDE OF THE WINDSHIELD WHILE DRIVING IN SNOW AND RAIN, REDUCING VISIBILITY WITH NO WAY OF CLEARING IT WHILE DRIVING. WATER PENETRATION FROM THE WINDSHIELD ALSO PRODUCES CONDENSATION, FURTHER REDUCING VISIBILITY. YESTERDAY WHILE DRIVING IT BEGAN RAINING WHILE I WAS DRIVING AT 60 MPH ON THE HIGHWAY AND WATER BEGAN RUNNING DOWN THE INSIDE OF THE WINDSHIELD ON THE DRIVER'S SIDE AND I COULDN'T SEE CLEARLY ENOUGH TO CONTINUE DRIVING SAFELY, SO HAD TO PULL OFF TO THE SIDE OF THE ROAD DURING BUSY TRAFFIC. THIS HAS HAPPENED TO ME THREE TIMES IN THE PAST MONTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374450November 9, 2020
TIRES:TEMPORARY/EMERGENCY SPARE TIRE
2017 VOLVO XC60. CONSUMER STATED THAT VOLVO VEHICLES ARE UNSAFE DUE TO NO LONGER HAVING SPARE TIRES IN VEHICLES. *LD *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372361October 30, 2020
VISIBILITY:WINDSHIELD
TL* THE CONTACT OWNS A 2010 VOLVO XC60. THE CONTACT NOTICED THAT THERE WAS LEAKAGE COMING FROM THE WINDSHIELD ON THE PASSENGER'S SIDE OF THE VEHICLE. THE CONTACT STATED THAT THE INSURANCE ADJUSTER DISCOVERED THAT THERE WAS AN ADHESIVE BONDING FAILURE WITH THE WINDSHIELD. THE CONTACT CONTACTED BILL GRAY VOLVO CARS (2897 WASHINGTON RD, MCMURRAY, PA 15317, (724) 949-1555) AND WAS INFORMED TO HAVE THE VEHICLE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364950October 19, 2020
ELECTRICAL SYSTEM:SOFTWARE
2012 VOLVO XC60. CONSUMER WRITES IN REGARDS TO SOFTWARE PATCH. *LD THE CONSUMER STATED THE XM RADIO DRAINED THE VEHICLE'S BATTERY. THE COSUMER REQUESTED TO HAVE THE SOFTWARED UPDATE PERFORMED FOR FREE. THE DEALER DECLINED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364139October 13, 2020
UNKNOWN OR OTHER
WHEN ENTERING THREE LOCAL INTERSECTIONS THE CITY SAFETY AUTO BRAKE ENGAGES EVEN THOUGH THERE IS NOTHING IN FRONT OF THE CAR. IT HAS ONLY HAPPENED AT THESE 3 LOCATIONS. THEY ARE LIGHT CONTROLLED INTERSECTIONS WITH INGROUND SENSORS. SPEEDS HAVE ALWAYS BEEN LESS THAN 10 MPH. THE MOST CONCERNING EXAMPLE WAS THE BRAKING STOPPED THE CAR AND THEN WHEN MY SPOUSE ATTEMPTED TO CONTINUE THROUGH THE INTERSECTION IT STOPPED HER AGAIN AND SHE WAS NEARLY REAR ENDED. ALL THREE APPEAR TO HAVE BEEN UPDATED OR ARE NEW. THIS HAS BEEN GOING ON FOR PROBABLY A YEAR AND IT DOESN'T HAPPEN AT THESE INTERSECTIONS 100% OF THE TIME, BUT THESE ARE THE ONLY INTERSECTIONS WE HAVE HAD THE ISSUE, IN THE 4 YEARS WE HAVE OWNED THE CAR. I HAD THE CAR LOOKED AT WHEN IT WAS IN FOR OUR LAST OIL CHANGE AND THE COMPUTER IS NOT INDICATING ANY ERROR CODE ACCORDING TO THE MECHANIC. SO THE SYSTEM THINKS THERE WAS SOMETHING IN FRONT OF THE CAR. I HAVE NOT FOUND VERY MUCH ONLINE WHEN TRYING TO SEARCH THIS ISSUE. THE DATE I AM LISTING WAS THE MOST RECENT. WE DO HAVE A VIDEO FROM YESTERDAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364197October 13, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2020 VOLVO XC60. THE CONTACT STATED WHILE DRIVING 45 MPH, WHEN THE VEHICLE BEGAN TO DECELERATE INDEPENDENTLY AND SHE DEPRESSED ON THE BRAKE PEDAL TO STOP THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED SHE CONTINUED TO DRIVE TO HER DESTINATION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V144000 (FORWARD COLLISION AVOIDANCE). THE VEHICLE WAS TAKEN TO LOCAL DEALER VOLVO CARS SAN DIEGO LOCATED AT 5350 KEARNY MESA RD, SAN DIEGO, CA 92111, (858) 279-9700 WHERE THE RECALL REPAIRS WERE COMPLETED. THE CONTACT STATED AFTER THE RECALL WAS COMPLETED, WHILE DRIVING AT A SLOW SPEED AND APPROACHING ANOTHER VEHICLE TURNING TO THE RIGHT WHEN SHE EXPERIENCED THE FAILURE FOR THE SECOND TIME. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT ALSO STATED WHILE DRIVING AT LOW SPEED AT A PARKING LOT WHEN THE VEHICLE FORCEFULLY APPLIED THE BRAKES. THE CONTACT STATED THE AUTOMATIC INTERVENTION WARNING LIGHT WAS ILLUMINATED. THE CONTACT SUSTAINED A WHIPLASH AND CONCUSSION AND SEEK MEDICAL ATTENTION 3 DAYS LATER. THE CONTACT STATED SHE HAD EXPERIENCED THE FAILURE ON 4 DIFFERENT OCCASION AND ALSO WHEN GEARS ON REVERSE. THE VEHICLE WAS TOWED LOCAL DEALER VOLVO CARS CARLSBAD LOCATED AT 6830 AVENIDA ENCINAS, CARLSBAD, CA 92011. (760) 931-7100 AND UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11362380October 2, 2020
ENGINE
THIS VOLVO EXPERIENCES "SUDDEN UNINTENDED ACCELERATION" PERIODICALLY (ESTIMATED AT 2 TIMES PER YEAR) SINCE IT WAS NEW. THIS UNINTENDED ACCELERATION MANIFESTS ITSELF GENERALLY WHEN COMING TO A STOP (RED LIGHT, DRIVE THRU RESTAURANT, PARKING LOT) BUT HAS HAPPENED ONCE ON THE HIGHWAY. THE ENGINE RACES TO FULL THROTTLE AND LUCKILY, FOR THE INSTANCES SO FAR, WE HAVE BEEN ABLE TO CONTROL THE CAR WITH THE BRAKES. THE ACCELERATION LASTS FOR ROUGHLY 1-2 MINUTES. THE LAST TIME IT HAPPENED (MAY 31, 2020), I SHIFTED THE CAR INTO NEUTRAL, AND THE ENGINE RACED TO 8,000 RPMS, HELD THERE FOR A FEW SECONDS, AND THEN RETURNED TO NORMAL IDLE SPEED. I HAVE TAKEN THE TO THE DEALER (QUANTRELL VOLVO, LEXINGTON KY) TO HAVE THIS ISSUE RESOLVED NUMEROUS TIMES WITH NO SUCCESS. AT ONE POINT, THE VOLVO ENGINEERING TEAM SUGGESTED A NEW TRANSMISSION TO FIX THE ISSUE, WHICH WAS DONE AT VOLVO'S EXPENSE BY THIS DEALER, AND STILL THE PROBLEM CONTINUES. IT WAS IN FOR SERVICE MOST RECENTLY IN SEPTEMBER (9/25-9/29) 2020. THE DEALER COULD NOT FIND A "CODE" TO EXPLAIN THE FAULT AND STATED THEY THEREFORE COULD NOT DO ANYTHING FURTHER TO FIX THE PROBLEM. I THEN ESCALATED THE ISSUE TO VOLVO CUSTOMER CARE AND WAS GIVEN THE SAME RESPONSE. I CAN UPLOAD DOCUMENTS FROM THE DEALER IF NEEDED, ANY HELP YOU CAN PROVIDE IN GETTING THIS CAR FIXED WOULD BE GREATLY APPRECIATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361346September 27, 2020
ELECTRICAL SYSTEM
LOCKING MECHANISMS IN PASSENGER SIDE DOOR FAILING, UNABLE TO LOCK OR UNLOCK REMOTELY, HAVE TO MANUALLY LOCK OR UNLOCK FROM REAR PASSENGER SIDE DOOR TO ENTER VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352727September 2, 2020
SERVICE BRAKES
THE BRAKE ROTOR HAS SEVERE WARPING WITH LESS THAN 27K MILES ON THE VEHICLE. THE BRAKE PADS PER THE DEALER ARE IN GOOD CONDITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352748September 2, 2020
SEAT BELTS
SEAT BELT RECALL ISSUED JUNE 30, 2020 (INFO BELOW). CALLED THE VOLVO DEALER (AUTONATION IN BELLEVUE, WA) AND THEY REPORTED THAT NO PARTS WILL BE AVAILABLE UNTIL NOVEMBER 2020 AND THAT I SHOULD CALL BACK THEN. THIS APPEARS TO BE AN UNREASONABLE AMOUNT OF TIME TO REPLACE SUCH A CRITICAL PIECE OF SAFETY EQIPMENT. MANUFACTURER RECALL NUMBER: R10029 NHTSA RECALL NUMBER: 204378
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352449September 1, 2020
VISIBILITY/WIPER
WATER LEAKS BETWEEN THE WINDSHIELD AND THE CAR DUE TO A BAD WINDSHIELD SEAL. YOU CAN PUSH FROM THE INSIDE AND SEE THE WINDSHIELD LEAVE THEY FRAME OF THE CAR. THIS CAUSES MILDEW TO FORM IN THE CAR AND I HAVE SPEND MANY $100S TO REMEDY. TO REPLACE WINDSHIELD IS $1000 BECAUSE OF THE RE-CALIBRATION OF ELECTRONICS THAT IS NEEDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352136August 30, 2020
ELECTRICAL SYSTEM, ENGINE
PULLING UP TO A TRAFFIC LIGHT AT ABOUT TWO MILES PER HOUR, THE ENGINE CUT OUT (AS IT NORMALLY DOES FOR START/STOP). HOWEVER, WHEN ENGINE CUT, ALL POWER SYSTEMS TURNED OFF. THE SCREENS WENT BLACK AND NO BUTTONS WERE RESPONSIVE - THE IGNITION BUTTON DID NOT RESTART THE CAR AND THE HAZARD LIGHTS WOULD NOT ACTIVATE. POWER LOCKS DID NOT WORK. THREE MINUTES LATER, THE CAR SCREENS TURNED BACK ON AND THE ENGINE RESTARTED. I DO NOT RECALL PUSHING THE START BUTTON BEFORE IT DID THIS, SO PERHAPS THE BUTTON MESSAGE WAS "QUEUED" AND WAITING WHEN POWER RETURNED. THE BATTERY SEEMS TO HAVE ADEQUATE VOLTAGE UNDER LOAD AND THE TERMINALS ARE FASTENED TIGHTLY, SO I DO NOT BELIEVE THIS TO BE A BATTERY-RELATED ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348520August 11, 2020
VEHICLE SPEED CONTROL
WAS DRIVING ON HIGHWAY. I LET GO OF THE GAS PEDAL BUT THE CAR STILL UNCONTROLLABLY ACCELERATES! GAS PEDAL IS STUCK. HITTING THE BREAKS SLOWS THE CAR A BIT. THIS WENT ON FOR ABOUT 10 SECONDS AND FINALLY AND LUCKILY THE "R-DESIGN" GAS PEDAL COVER FELL OFF AND I WAS ABLE TO STOP ACCELERATING. INTENDED TO DRIVE AT 65 MPH BUT THE CAR ITSELF ACCELERATED TO UP TO 80 MPH MOMENTARILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340576July 21, 2020
VISIBILITY/WIPER
THE VEHICLE'S WINDSHIELD HAS BEEN LEAKING WATER THROUGH THE TOP OF THE DASHBOARD. WHEN IT RAINS, THE WINDSHIELD LEAKS ALL OVER. I HAVE BEEN FOLLOWING FORUMS AND IT IS A COMMON PROBLEM IN THIS PARTICULAR MODEL OF VOLVO BUT HAS NOT BEEN A RECALL. IF THIS CONTINUES I'M AFRAID SOMEONE DRIVING COULD LOOSE VISIBILITY IF ITS RAINING. EVEN THROUGH THE CARWASH THIS VOLVO MODELS LEAK WATER. SOMETHING NEEDS TO BE DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340580July 21, 2020
VISIBILITY/WIPER
THE WINDSHIELD IS LEAKING HEAVILY FROM THE TOP AND CONDENSATION IMPAIRS VISIBILITY. THIS IS EFFECTING SOME OF THE SAFETY AND ELECTRICAL SYSTEMS, SUCH AS THE PASSENGER AIRBAG AND DOOR CONTROLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338864July 12, 2020
SERVICE BRAKES
AFTER DRIVING 19,000 MILES IN 22 MONTHS, I HAVE BEEN TOLD ALL BRAKE PADS NEED TO BE REPLACED AT A COST OF OVER $600. I LEASED THE VEHICLE WITH 6,000 MILES, THUS THE CAR NOW HAVE 25,000 MILES. IT SEEMS THESE XC60 HAVE A BRAKE PAD PROBLEM, THUS THEY SHOULD BE RECALLED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330568June 24, 2020
VISIBILITY, UNKNOWN OR OTHER
WHILE DRIVING ON A FREEWAY (70 DEGREES EXTERNAL TEMP), MY RIGHT REAR WINDOW SPONTANEOUSLY SHATTERED WITH NO CONTACT. THERE WAS A LOUD POP AND THE ENTIRE WINDOW SHATTERED INTO TINY BITS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330582June 24, 2020
FORWARD COLLISION AVOIDANCE
TL* THE CONTACT OWNS A 2019 VOLVO XC60 HYBRID. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH THE VEHICLE AHEAD SUDDENLY STOPPED AND THE AUTOMATIC EMERGENCY BRAKING SYSTEM DID NOT ACTIVATE CAUSING THE VEHICLE TO CRASH INTO A SECOND VEHICLE. NO INJURIES WERE REPORTED. A POLICE REPORT WAS TAKEN AT THE SCENE. THE VEHICLE WAS TOWED AWAY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER FINDLAY VOLVO (5385 W SAHARA AVE, LAS VEGAS, NV) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 7,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11326656May 31, 2020
VISIBILITY/WIPER, UNKNOWN OR OTHER
FOR SEVERAL YEARS NOW I'VE HAD TO DEAL WITH A DEFECTIVE WINDSHIELD. IT LEAKS WATER INTO MY CAR AND ON ME WHILE I'M DRIVING. THE WATER TURNS TO MOLD UNTIL I SHAMPOO IT OUT. IT AFFECTS MY VISIBILITY DRIVING. I'VE TRIED TO GET IT FIXED BUT I WAS TOLD IT WAS MY SUNROOF. THE SUNROOF WAS TESTED AND IT IS NOT LEAKING IN THE VEHICLE. THERE ARE MULTIPLE FORUMS OF HUNDREDS OF PEOPLE HAVING THE SAME ISSUE. I WORRY IF I SPEND 1,000 ON A NEW WINDSHIELD THAT IF THIS IS AN OEM PROBLEM IT WILL LEAK AGAIN. THIS ISSUE HAPPENS BOTH DRIVING AND STATIONARY. BUT IN THE MEANTIME I WORRY ABOUT MY FAMILY GETTING SICK FROM MOLD IN THE CAR EVERY TIME IT RAINS AS WELL AS WHEN I'M DRIVING MY VISIBILITY. VOLVO NEEDS TO BE RESPONSIBLE FOR RESEALING ALL OF OUR WINDSHIELDS FOR FREE AND REPLACING FRONT CARPETS. I AM NOT EXPERIENCING ANY ELECTRICAL ISSUES WHICH IS GOOD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326154May 27, 2020
ELECTRICAL SYSTEM:ADAS:PARKING ASSIST:SENSORS, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE PARK ASSIST DOES NOT WORK, REAR CAMERA NOT WORKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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