Volvo XC60 Complaints

656 consumer complaints on file.

#11431329September 1, 2021
STEERING
Distracting Dash warnings “POWER STEERING ASSISTANCE TEMPORARILY REDUCED”, auto parking warning come on while driving and engine pause during stops working intermittently. Wife refuses to drive vehicle due to warnings that involve steering issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431438September 1, 2021
EXTERIOR LIGHTING
The plastic lenses that cover the headlights have fogged up in less than 4 years the lights are no longer bright enough to provide proper driving conditions at night. I spoke with volvo and they said that lenses are not covered even though the cat is still under warranty. This is very car but refuse to fix the problem. This is a major safety issue and I would hope that your department can help protect those that have this issue before someone gets hurt. I amino longe comfortable driving the car at night.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429521August 17, 2021
LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, UNKNOWN OR OTHER
This is in regards to Pilot Assist. My husband and I purchased this vehicle in May of 2021. We have encountered several incidents (while using Pilot Assist). The car has directed us to different lanes, steered us to guardrails and other cars and has failed to break when cars have been stopped in front of us. We have taken the car in to our local Volvo dealership multiple times and they have still not corrected the issues. The first time we took the car in to the dealership, we were told (by the mechanic) it’s not a good system and it will never operate correctly. They have checked the sensors and hooked the car up to the computer and said it’s not sending off any codes, therefore there is nothing they can do. They have also test driven the car. The latest test drive, the mechanic left notes saying the car did start to drift in to the other lane but was corrected by the driver. However, he claims this is normal operation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429186August 15, 2021
STEERING
I purchased a brand new Volvo XC60 T6 on 7/18/2021. On 8/14/2021 I was driving on the far left lane on the 280S freeway and wanted to merge one lane to the right and as I was merging the steering wheel went stiff and caused me to lose control of the car. I almost get into a big accident with a Tesla. Then I heard a sound and notice on the dash display "Power Steering service urgent drive to a workshop" sign. The steering wheel continue being stiff and I experienced pain in my left arm due to the steering wheel incident. I immediately called the dealership where I purchased the car from and unfortunately the service department is closed on weekends. I managed to drive slowly and drove back home with very limited control on the steering wheel. I used Volvo On Call and had the car towed to be brought back to the dealership. It was a quite traumatic incident that make me feel not confident to drive the car anymore. Is there any recall that I am not aware of for this car model? I emailed Volvo customer care regarding this issue on 8/15/2021.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429078August 14, 2021
VISIBILITY/WIPER
When it rains or when getting a car wash, the windshield leaks water into car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428956August 13, 2021
STRUCTURE:BODY
The rain water leaking through windshield. It could cause rust in the frame, then cause the failure of whole structure. I checked the Volvo forums, seems there are many Volvo owners have similar issues. I owned other cars, it’s the first time I had leaking water through perimeter of windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428582August 10, 2021
SERVICE BRAKES
Brakes continue to malfunction & I am having to replace brakes & rotors each time at approximately 25k mile intervals. Local dealership in Baton Rouge Louisiana & Lafayette Louisiana continue diminish my concerns and state this in normal wear for this vehicle. i am certain this not the case.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428081August 6, 2021
VISIBILITY/WIPER
My volvo windshield started leaking from the top seal. When it rains water runs down the entire inside of the front windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426484July 26, 2021
ELECTRICAL SYSTEM
The contact owns a 2013 Volvo XC60. The contact stated that while his wife was driving 5 MPH, the vehicle shut-off without warning. The contact stated that the electrical features ceased to operate in the vehicle. The contact stated that his wife was unable to activate the hazard lights. The contact's wife was unable to exit the vehicle as her driver’s side door would not unlock. His wife was forced to flag down a construction worker who pulled the door open from the outside. As soon the door opened, the lights began to work, and all the electrical features returned. The contact's wife was able to restart the vehicle and drive home. The contact left a message with a service advisor at a dealer to notify them of the failure. The manufacturer was not notified of the failure. The vehicle was taken to an independent mechanic but was not yet diagnosed nor repaired. The failure mileage was approximately 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425182July 16, 2021
UNKNOWN OR OTHER
WATER COLLECTS IN THE DRIVER SIDE FOOTWELL AFTER EVERY RAIN. WHILE DRIVING DURING RAINS, WATER LEAKS FROM (1) DRIVER SIDE TOP LEFT CORNER (2) "A" PILLAR AND (3) LOWER LEFT CORNER OF DASHBOARD AT EMERGENCY BRAKE RELEASE. TOOK XC60 TO LOCAL VOLVO DEALER WHERE THE WINDSHIELD WAS PULLED AND RESET. FRONT FLOOR CARPETS WERE PULLED, FAN-DRIED AND REINSTALLED. VOLVO WAIVED THE CHARGE FOR WINDSHIELD REINSTALL, BUT WOULD NOT WAIVE CHARGES FOR CARPET SERVICES. THIS VEHICLE HAS EXPERIENCED THIS PROBLEM EARLIER, REQUIRING A WINDSHIELD REPLACEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424368July 12, 2021
VISIBILITY/WIPER
The windshield leaks in rain.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424387July 12, 2021
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On two occasions the automatic breaking/city safety engaged on my Volvo XC60 2021 vehicle. In both incidences there was no need for this to happen. First incident (o/a June 25, 2021) occurred while changing lanes. There was traffic but said traffic was a safe distance in front of me. I was startled by the immediate hard stop breaking and safety belts tightening around me. No accident occurred. Only traffic behind me needing to break to avoid rear ending me. Even though shaken I continued on my way and put it behind me. Second incident (Jul 7,2021) occurred in the I95 tunnel heading to Baltimore. There was no vehicle directly in front of me. Only a vehicle vehicle at least 6 car lengths or more ahead. There was a tractor trailer beside me and vehicles behind me. Again the automatic breaking/city safety engaged. The vehicle came to a hard stop. I was shaken and even more frightened by what happened. No accident occurred. However, the vehicles behind me had to immediately break. I can’t express enough how horrifying these incidents were, especially in the I95 tunnel. I called the Volvo dealership where I bought the vehicle and took it in for service the next day. They ran diagnostics on the vehicle. No codes were shown during testing. I am afraid to drive this vehicle. I was told the automatic breaking/city safety cannot be turned off. I don’t want to sound over dramatic but I fear for my life, my family and others. I don’t want this vehicle. I want a vehicle that I have control over. This safety system has failed!! This system puts my life and others in danger!! The only explanation I received from dealer was that this system works on a camera and radar. I was nonchalantly told a glare from a vehicle or road sign could cause this. This all is alarming to me. What is my recourse?!?! I am aware there were problems with the automatic breaking in Volvos in 2019 & 2020. This was said to have been resolved through recalls. Im worried and afraid of Volvo XC60 2021!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423938July 8, 2021
VISIBILITY/WIPER
Noticed rain entering car from front windshield on the driver's side. Car was taken to an auto glass company thinking it was a seal. The technician showed me that there was no seal on the top of the windshield. He informed me that if I pushed the top of the windshield up I could confirm the seal was broken. He suggested I take it to the dealer ship because this was not a new issue. When I took it to the dealership the female auto adviser said she had not heard of such a problem. I contacted Volvo and was informed I needed to take it to the dealership for them to diagnose but did not indicate whether or not they would correct the damage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422492June 27, 2021
STRUCTURE:BODY
My left front door failed to open using the outside handle. I have tried unsuccessfully to fix the problem by removing the inside door panel, the door window, and the surrounding hardware and electrical components. I contend that this is a safety hazard because a)a rescuer would fail to get the driver out of the vehicle in case of an accident and b)the door could open while driving because the latch contains a defective part. Other Volvo models have been recalled because of this problem, but my Vin number is currently not included in the recall. I contend that it should be recalled for my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419429June 2, 2021
VISIBILITY/WIPER
Windshield seal failed causing water to leak into car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418442May 25, 2021
SEAT BELTS
This SUV. 2011 Volvo XC60 is our family travel vehicle. I had a bad scenario, The drivers side seat belt Buckle got stuck. Would not release, My girlfriend was in car trying to release buckle. This is not normal. its scary felling she told me. In a MVA. this may be a risk of stuck in car. The Dealer had replaced shoulder harness under recall. But My complaint was the seat belt buckle get stuck wont release. It seems to sit too close to seat I don't know why It was not replaced as an assembly. Does any record show seat belt buckle stuck issues and wont release.? Other than the Seat belt gets stuck wont release. My issue I think the buckle should be at a higher above lower seat to accommodate average size people.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415025May 3, 2021
VISIBILITY/WIPER
UPPER SEAL ON THE FRONT WINDSHIELD HAS FAILED. WATER LEAKS ON THE INSIDE OF THE CAR ON DRIVERS SIDE, INTO THE UPPER LIGHT CONSOLE AND ON THE PASSENGER SIDE. THE VEHICLE HAS ALWAYS BEEN GARAGED AND IS OTHERWISE IN GREAT CONDITION. THE WINDSHIELD IS THE ORIGINAL FACTORY INSTALLED WINDSHIELD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414733May 1, 2021
UNKNOWN OR OTHER
THERE IS A LEAK ON MY FRONT WINDSHIELHE, DRIVERS SIDE.. WHEN IT RAINS WATER SEEPS IN.. THE LEAK IMPACTS MY SAFETY WHILE DRIVING. EG: YESTERDAY ICE COLD WATER WAS DRIPPING ONTO MY LAP WHILE I WAS DRIVING (DISTRACTING), AS WELL AS OBSTRUCTING MY VISION WHILE IT RAN DOWN THE INSIDE OF THE GLASS ). IT SEEMS MANY VOLVO OWNERS ARE EXPERIENCING THE SAME PROBLEMS ESPECIALLY XC60'S. APPARENTLY THE SEAL DID NOT ADHERE CORRECTLY THEREFORE, EVENTUALLY ALL XC'S WILL EXPERIENCE IF NOT RECALLED BY VOLVO. THE AIRBAGS ARE SUPPORTED BY THE FRONT WINDSHIELD AND IF NOT FIXED, MAY LEAD TO DEATH FOR MAY VOLVO OWNERS. PLEASE HELP US WITH VOLVO CORPORATE. THIS MATTER REQUIRES IMMEDIATE ATTENTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413363April 22, 2021
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, UNKNOWN OR OTHER
WHILE I WAS DRIVING IN A BUSY MULTILANE CITY TRAFFIC SITUATION, THE CAR'S CENTER CONSOLE WENT COMPLETELY BLANK AND THE TURN SIGNALS, HAZARD LIGHTS, AND VOLVO ON CALL WERE NOT FUNCTIONING PROPERLY. I AM NOT SURE WHAT ELSE WAS AFFECTED. THIS CONTINUED FOR A FULL 1-2 MINUTES, UNLIKE TIMES BEFORE WHEN THE SYSTEM HAS DONE THE SAME THING BUT QUICKLY RE-BOOTED. THE SAFETY OF OTHERS AND MYSELF WAS COMPROMISED, AS I NEEDED TO CHANGE LANES TO GET ONTO THE INTERSTATE. I COULD NOT TELL IF MY SIGNALS WERE FUNCTIONING BECAUSE THE SIGNALS WERE NOT MAKING A CLICKING SOUND AND THE FLASHING SIGNAL INDICATOR LIGHTS WERE COMPLETELY NONFUNCTIONAL. I TRIED THE HAZARD LIGHTS AS WELL, WHICH DID NOT FUNCTION. I PRESSED THE VOLVO ON CALL BUTTON, BUT NOTHING HAPPENED. WHEN I TOOK THE CAR TO THE DEALERSHIP, THE SERVICE MANAGER STATED THAT A "SOFTWARE UPDATE" WAS PERFORMED TO FIX THE PROBLEM, AND WHEN I QUESTIONED HOW I WAS TO KNOW IF THIS WOULD BE A PROBLEM IN THE FUTURE, I WAS TOLD THAT I "WOULDN'T KNOW UNLESS THERE WAS A PROBLEM" AND THEY CLAIMED TO KNOW NOTHING ABOUT WHETHER THE INCIDENT WOULD BE REPORTED TO THE NHTSA. I FEEL UNSAFE DRIVING THIS CAR NOW, WHICH IS IRONIC CONSIDERING THAT I BOUGHT A VOLVO FOR ITS PURPORTED SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408026April 14, 2021
STRUCTURE:BODY, VISIBILITY/WIPER
WHEN RAINING OUTSIDE WATER DROPS INSIDE ON THE DRIVER FROM THE TOP OF THE WINDSHIELD ABOVE THE STEERING WHEEL . THIS JUST STARTED ON A 7.5 YEAR OLD CAR BUT WITH ONLY 47,850 MILES. THIS IS A SAFETY ISSUE BECAUSE THE DRIVER IS GETTING WET AND IS TOTALLY DISTRACTED AND, IF IGNORED, THE BODY WILL RUST, LOOSENING THE WINDSHIELD.. THE CAR CANNOT BE SAFELY DRIVEN IN THE RAIN WITH THIS LEAK AND IT CANNOT BE LEFT OUTSIDE AT ALL IF THERE IS ANY CHANCE OF RAIN, UNLESS THE WINDSHIELD IS COVERED WITH PLASTIC. IF I IGNORE THIS THE CAR WILL RUST AROUND THE WINDSHIELD SO AS TO WEAKEN IT'S ROLE AS A PART OF THE SAFETY CONSTRUCTION TO PROTECT THE OCCUPANTS IN A CRASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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