Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11193503April 2, 2019
SERVICE BRAKES, ENGINE
ENGINE LIGHT ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192914April 1, 2019
SERVICE BRAKES, VEHICLE SPEED CONTROL
TAKARA RECALL- MY BRAKES JAMMED UP AND WOULD NOT STOP, WHICH RESULTED IN A VEHICLE COLLISION ON NOVEMBER 29, 2018. I TRIED PRESSING THE BRAKES, HOWEVER, THEY JUST WOULD NOT STOP. I WAS DRIVING HOME ON A CITY STREET. THEY HAD DONE THIS AFTER I GOT THEM SERVICED BEFORE AND I NOTIFIED THE DEALERSHIP, HOWEVER, I WAS TOLD THEY WERE FINE.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#11192915April 1, 2019
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
2014 JETTA HYBRID DOESN'T ACCELERATE PAST 25-30 MPH CAUSING A HIGH REV AND IN THIS CASE A JERK FOWARD IF THE TURBO WAS ACTIVATED CAUSING A COLLISION WITH A CHEVY TAHOE THE SUVS TOWING WRENCH TO CRUMPLE OUR HOOD AND MORE DAMAGE TO FRONT END OF OUR VEHICLE ON OTHER DAYS BEFORE THE ACCIDENT OUR VEHICLE WOULD PUT OFF THE STHE OVERWHELMING SMELL OF TRANSMISSION FLUID ALMOST AS IF A SKUNK WAS UNDER OUR CAR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11192916April 1, 2019
ELECTRICAL SYSTEM
THE DIAGNOSTICS MECHANISM FOR LATE MODEL VOLKSWAGEN IS VIA THE RADIO, THIS IS THE ONLY WAY THE DEALER OR MECHANIC CAN DIAGNOSE ANY ISSUES WITH THESE VEHICLES IS VIA THE RADIO. I WAS TOLD BY THE DEALER THAT I COULD NOT BUY A 3RD PARTY RADIO, BECAUSE THEY CAN'T RUN DIAGNOSTICS ON THE VEHICLE. THIS IS A HUGE SAFETY RISK IF A DEALER OR MECHANIC CAN'T LOOK AT THE DIAGNOSTICS ON THE VEHICLE. MY ONLY OPTION IS TO BUY A RADIO FROM VOLKSWAGEN SO THEY CAN RUN SAFETY DIAGNOSTICS. WE NEED AN IMMEDIATE RECALL ON ALL AFFECTED VOLKSWAGEN WITH THIS RADIO ISSUE. AGAIN, THIS IS A HUGE SAFETY RISK!!! THE DEALER IS SELLING RADIOS ON THE FLOOR TO FIX THIS ISSUE - SEE ATTACHED PICTURE. I WAS TOLD BY THE MANAGER OF THE VW AUTO SHOP THAT ALL DIAGNOSTICS COMPUTER INFORMATION ABOUT THE CAR IS DONE VIA THE RADIO - WITHOUT THIS INFORMATION IT IS A HUGE SAFETY AND CARS ARE OUT ON THE ROAD WITH POTENTIALLY BIG PROBLEMS THAT COULD CAUSE A HUGE SAFETY RISK TO DRIVERS. PLEASE INVESTIGATE VW THAT THEY MAYBE TRYING TO COVER-UP. THANK YOU HERE IS A LINK MANY OTHER FOLKS WITH THE SAME ISSUE: HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T41202_DS648928
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193093April 1, 2019
ENGINE
AT 75,355 MILES MY JETTA THAT I PURCHASED 8 MONTHS EARLIER SUDDENLY DIED. I WAS DRIVING 75 MPH ON THE FREEWAY HEADED TO DALLAS WHEN SUDDENLY ALL THE WARNING LIGHTS CAME ON AND MY CAR SLOWED TO A STOP. LIKE A COMPUTER SHUTS DOWN ON YOU. MY CAR WOULD NOT START. OR EVEN MAKE A SOUND. THE DEALERSHIP ASSESSED THE DAMAGE AND TOLD ME OIL HAD BEEN LEAKING INTERNALLY INTO THE ENGINE AND I'D NEED A NEW ONE, IT WOULD COST ABOUT 10K. I HAVE HAD THE CAR FOR 28K MILES. PURCHASED CERTIFIED, ALL MAINTENANCE DONE AT VW. NO ONE WANTS TO HELP. NO BUY BACK. NO TRADE IN ASSISTANCE. NO APOLOGY. THE MANAGER HASN'T EVEN CALLED ME BACK. GEORGIA DOESN'T HAVE USED CAR LEMON LAWS. I'VE HAD PROBLEMS EVERY FEW MONTHS BUT BECAUSE THEY WERE NOT RELATED TO THE ENGINE, IT'S NO ONES FAULT BUT MINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192586March 30, 2019
POWER TRAIN
GRINDING NOISE HEARD IN 5TH GEAR THROUGHOUT 1,500-2,000 RPM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192435March 29, 2019
SUSPENSION
WHILE IN TRAFFIC I HEARD A VERY LOUD BANG AND PULLED OFF THE ROAD. I HAD THE CAR TOWED TO PRIME VOLKSWAGON, 784 PORTLAND RD, SACO, MAINE. THEY REPORTED THAT THE LEFT FRONT SPRING HAD BROKEN AND NEEDED REPLACEMENT. I WAS CHARGED $893.50 FOR THE REPAIR PLUS THE TOWING CHARGES. THE VW DEALERSHIP DID NOT ADVISE OF ANY SAFETY RECALLS. I ADVISED THAT I WAS CONCERNED WITH THE SAFETY OF THE VEHICLE AND THE REMAINING SPRINGS. TODAY I LEARNED OF A RECALL INVOLVING NEWER MODEL VW JETTAS FOR THE FAILURE OF THE REAR SPRING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192426March 29, 2019
UNKNOWN OR OTHER
TOOK MY CAR IN FOR AN OIL CHANGE AND THE DEALERSHIP NOTICE MY TRANSMISSION WAS LEAKING. ALSO HAVE BEEN MAKING A GRINDING NOISE SINCE I BOUGHT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192524March 29, 2019
POWER TRAIN
WHEN ACCELERATING A GRINDING NOISE CAN BE HEARD COMING FROM THE TRANSMISSION BETWEEN 25 MPH & 35 MPH THE CAR FEELS IRRESPONSIVE. THERE IS AN UPDATE THAT FIXES THE ISSUE BUT IT'S ONLY BEING APPLIED TO 'UNSOLD' UNITS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192309March 28, 2019
UNKNOWN OR OTHER
KEY STUCK IN IGNITION SWITCH IN THE ON POSITION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191768March 27, 2019
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
ALL SENSORS INCLUDING AIRBAG AND ABS REPORTED ERRORS. VW REPRESENTATIVE OVER THE PHONE SAID IT DOES NOT SOUND SAFE TO DRIVE. DEALERSHIP CLAIMED NO ISSUES FOUND WITH THE VEHICLE. RATTLING SOUND WHICH IS PERSISTENT AFTER VW INSTALLED A SOFTWARE UPDATE FOR A KNOWN ISSUE WITH THE TRANSMISSION SHIFTING GEARS. WHILE THE ENGINE RUNNING AND CHANGED FROM PARK TO REVERSE, THE CAR ROLLED FORWARD AND TRANSMISSION WOULD NOT RESPOND TO ATTEMPTING TO ACCELERATE. VEHICLE ROLLED INTO A POLE WHICH STOPPED IT FROM MOVING FORWARD WHILE IN REVERSE. ALL PHOTO AND VIDEO DOCUMENTED. VOLKSWAGEN CLAIMS THIS PROOF DOES NOT MATTER BECAUSE 'THERE IS NOTHING WRONG WITH THE VEHICLE. THERE IS ALSO A RESIDUE FROM MANUFACTURING ON THE WINDSHIELD WHICH THEY HAVE ATTEMPTED MULTIPLE TIMES TO REMOVE, AND THE ISSUE IS STILL PERSISTENT. THEY REFUSE TO REPLACE THE WINDSHIELD OR ADMIT THE PROBLEM IS FROM MANUFACTURING. MULTIPLE TRIPS TO HAVE THE VEHICLE SERVICED AND CONTINUED TO BE TOLD 'NOTHING IS WRONG' AND MY DOCUMENTED PROOF 'DOES NOT MATTER'.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191806March 27, 2019
SUSPENSION
FRONT DRIVER SIDE COIL SPRING SNAPPED WHILE TURNING AND BACKING UP FROM DRIVEWAY. MILEAGE IS $73K. TO REPLACE THE SPRING AT THE VW-CERTIFIED DEALER WAS $1100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191535March 26, 2019
SERVICE BRAKES
THE ABS MODULE ON THIS MODEL KEEPS BREAKING EVERY 88,00 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191597March 26, 2019
ENGINE
I WENT TO DEALER TO HAVE MY OIL CHANGE. I DID COMPLAIN STRANGE NOISE FROM MY ENGINE AND I MENTIONED MY ENGINE IS 2.0 TSI. IT MAY HAS A RECALL ON TIMING CHAIN EXTENSIONER. THEY CHECK THE VIN AND SAID MY CAR HAS NO RECALL AT ALL. THEY REFUSE TO PUT THAT NOTE ON MY REGISTATION. I CAN HEAR THE CHAIN NOISE WHEN I SPEED UP TO 30 MILE. ALSO SOMETIME I START THE CAR, THE BANGING STRANGE NOISE COME OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191668March 26, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
ABS RECALL: WHEN THE VEHICLE WAS STARTED I NOTICED THE ABS INDICATOR LIGHT WAS ILLUMINATED. ALSO, THE BRAKE LIGHT WAS BLINKING AND A BEEPING TONE WAS AUDIBLE. OTHERWISE, THE VEHICLE WAS DRIVING FINE. NEXT THE STEERING WHEEL INDICATOR, EPC INDICATOR, AND CHECK ENGINE LIGHT WAS ILLUMINATED. NOW, THE VEHICLE IS A BIT DIFFICULT TO STEER AND THE SPEEDOMETER IS NOT WORKING. THERE IS AN ABS RECALL FOR VEHICLES OF THE SAME YEAR, MAKE AND MODEL, BUT UNFORTUNATELY, MY VEHICLE VIN IS NOT INCLUDED IN THAT RECALL. I CANNOT GET A CLEAR UNDERSTANDING FROM VW AS TO WHY MY VEHICLE IS NOT COVERED BY THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191758March 26, 2019
STEERING
THE STEERING WHEEL AND IGNITION HAS LOCKED UP AND I CANNOT START MY VEHICLE , THIS HAPPENED WHILE MY VEHICLE WAS PARKED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191020March 23, 2019
POWER TRAIN
SINCE I HAVE OWNED THIS CAR THE GRINDING NOISE HAS PROGRESSIVELY GOTTEN WORSE THE TRANSMISSION HESITATES TO SHIFT NOW ABOUT 5K MILES IN. I CALLED VW ABOUT IT AND THEY DENIED KNOWING ANYTHING ABOUT THE NOISE. VW CAME UP WITH A SOFTWARE UPDATE FOR THE TRANSMISSION TO FIX THIS BUT IT IS APPARENTLY ONLY FOR UNSOLD CARS. I FIND THIS RIDICULOUS. THE UPDATE IS CALLED 37L7, I KNOW THIS INFORMATION FROM A OWNER WHO GOT THE DEALERSHIP TO UPDATE THEIR CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191109March 23, 2019
POWER TRAIN
LEAKING TRANSMISSION FLUID AND RUNNING ROUGH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190656March 22, 2019
ENGINE, POWER TRAIN
TRANSMISSION PROBLEMS? ONCE MY CAR GOT UP TO 80,000 MILES WHEN IN TRAFFIC I TAKE MY FOOT OFF THE ACCELERATOR WHILE IN DRIVE AND THEN ACCELERATE SOMETIMES THERE'S A JERKING AS IF THE CAR DOESN'T KNOW WHAT GEAR TO BE IN. NORMALLY HAPPENS AT ANY SPEED TYPICALLY WHILE DRIVING SLOWING DOWN AND ACCELERATING. DATE WHEN IT STARTED I REALLY STARTED NOTICING IT IN JANUARY 2019. I ALSO NOTICED EXCESSIVE OIL CONSUMPTION AND WHEN OIL GETS LOW ON DIPSTICK NO LOW OIL LIGHT ON DASH. OIL GETS LOWER THAN DIPSTICK. DIPSTICK BECOMES DRY BUT NO SOUND DIFFERENCE IN ENGINE AND STILL RUNS NORMALLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190213March 20, 2019
ENGINE, VEHICLE SPEED CONTROL
MY CAR IS CURRENTLY STAGED AT MY HOME IT'S STILL DRIVABLE BUT I DON'T KNOW GOR HOW LONG! I RECENTLY BOUGHT THIS CAR FROM A DEALER IN CALIFORNIA ABOUT 3 MONTHS AGO, NOW ALL OF A SUDDEN I'M HAVING ISSUES WITH MY TRANSMISSION I CAUGHT THE ISSUE FAST AND TOOK IT TO A MULTISTATE TRANSMISSION SHOP AND THEY TOLD ME THEY WOULD HAVE TO REBUILD MY TRANSMISSION WITH THE AMOUNT OF MONEY I ALREADY SPENT ON FIXING UP THIS CAR I AM EXTREMELY UPSET, I CANNOT AFFORD SUCH A INSANE AMOUNT EVERYTHING WITH THE CAR BESIDES THAT IS PERFECT THOUGH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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