Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11185991March 11, 2019
SUSPENSION
BROKEN TRAILING ARM AFTER 3 DAYS OF PURCHASE FROM DEALERSHIP DEALERSHIP REFUSES TO FIX IT RECALL FOR MY CAR REAR TRAILING ARM I WAS DRIVING AND THE CAR STARTED JUMPING IT SEEMED LIKE, LOST CONTROL OF MY VEHICLE THEN I COULD NO LONGER DRIVE IT. TOWED CAR TO DEALERSHIP AND WAS TOLD THAT I BROKE THE REAR CONTROL ARM AND REFUSED TO FIX IT. I DO BELIEVE THAT IT IS THE REAR TRAILING ARM. IS MY BROKEN TRAILING ARM COVERED UNDER THE RECALL? IF SO, ISN'T MY DEALERSHIP WHERE I GOT THE CAR REQUIRED TO FIX THIS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185606March 10, 2019
POWER TRAIN, VISIBILITY/WIPER, EXTERIOR LIGHTING
FACTORY WIPERS RESULT IN STREAKING, REPLACED AT LESS THAN 5K MILES. PROBLEM ALLEVIATED. TYPICAL METALLIC GRINDING AT LOW SPEEDS, AS DESCRIBED BY OTHER REPORTS. PASSENGER LED HEADLIGHT RING EXCESSIVELY DIM. MULTIPLE SOURCES REPORT OPEN RECALL FOR THIS, HOWEVER, NO SOURCES INCLUDING DEALER AGREE MY VEHICLE IS INCLUDED. SEVERAL PEOPLE HAVE POINTED OUT MY FAULTY HEADLIGHT RING. REVIEW OF PHOTOS CONTAINING VEHICLE INDICATE HEADLIGHT ISSUE WAS NOT PRESENT AT PURCHASE. CAN NOT CONFIRM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185000March 8, 2019
ENGINE, POWER TRAIN
GRINDING NOISE AT 30 MPH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184988March 7, 2019
ELECTRICAL SYSTEM
KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184698March 6, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE WAS EXPERIENCING THE SAME FAILURE AS LISTED IN NHTSA CAMPAIGN NUMBER: 11V196000 (ELECTRICAL SYSTEM). THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 76,223.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184712March 6, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. WHEN ATTEMPTING TO DRIVE THE VEHICLE, THE BRAKE, ABS, AND TRACTION WARNING INDICATORS ILLUMINATED. A BEEPING SOUND WAS ALSO HEARD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ABS MODULE FAILED AND NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED TO TAKE THE VEHICLE TO A DEALER. THE VEHICLE WAS LATER TAKEN TO WINN VOLKSWAGEN WOODLAND HILLS (LOCATED AT 21141 VENTURA BLVD, WOODLAND HILLS, CA 91364, (818) 884-4444) WHERE IT WAS DIAGNOSED THAT THE ABS MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE A SOFTWARE UPDATE WAS PERFORMED; HOWEVER, IT DID NOT CORRECT THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184268March 5, 2019
POWER TRAIN
2019 VW JETTA S GRINDING/RATTLING/GROANING NOISE FROM THE TORQUE CONVERTER. WHEN I BROUGHT THE CAR IN FOR THE 10,000 SERVICE, I TOLD THE SERVICE MANAGER THAT THE TRANSMISSION WAS MAKING GRINDING AND GROANING NOISES. THE SERVICE MANAGER SAID THAT THEY COULD NOT GET THE CAR TO MAKE THE NOISE AND IT IS JUST A NORMAL SOUND, I AM VERY CONCERNED THAT FURTHER USE OF THE VEHICLE IS UNSAFE AND WILL CAUSE THE TRANSMISSION TO FAIL WHILE DRIVING. RECALLING OR BUYING BACK THESES THE VEHICLES WILL HELP CONSUMERS AVOID POTENTIAL INJURIES AND ANY FURTHER FINANCIAL HARDSHIPS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184315March 5, 2019
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
MY BRAND NEW VEHICLE HAS BEEN STALLING. ENGINE STRUGGLES TO TURN ON AFTER ELECTRICAL SYSTEM IS DOWN. VEHICLE STATES THAT THE AIR TEMPERATURE CONTROL SENSOR IS MALFUNCTIONING AND VEHICLE COMPLETELY STALLS W/O POWER. ENGINE FAILS. ELECTRICAL FAILS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184406March 5, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
ABS VW JETTA RECALL. MY 2009 VW IS CURRENTLY UNDER A SAFETY RECALL FOR ABS SYSTEM FAILURES. THE ABS SYSTEM ON MY CAR HAS IN FACT FAILED, YET THE DEALER IS REFUSING TO COMPLETE THE RECALL BECAUSE THE SYSTEM IS IN FAILURE AND THEY CLAIM THAT THE SOFTWARE CANNOT BE UPDATED TO SEE IF THE SYSTEM IS FAILING. THE DEALER INSTRUCTED ME TO REPLACE THE ABS SYSTEM IN MY CAR (AT MY OWN COST) SO THEY CAN COMPLETE THE SOFTWARE CHECK. THE ESTIMATE FOR THE REPAIR WAS $2900. I REFUSED AS THE PART IN QUESTION IS UNDER RECALL. THEY CLAIM THE RECALL DOES NOT COVER MY FAILED ABS SYSTEM. I BELIEVE VOLKSWAGEN IS ABDICATING THEIR SAFETY RESPONSIBILITIES FOR A KNOWN PROBLEM AND FAILED PART IN THEIR CARS. IN A CURSORY REVIEW ONLINE THERE ARE HUNDREDS OF SIMILAR COMPLAINTS TO BE FOUND ONLINE. I HOPE THAT THE NTSB IS REVIEWING SIMILAR COMPLAINTS AND WILL COMPEL VW TO MAKE THE MECHANICAL REPAIRS TO THE ABS SYSTEMS NECESSARY, NOT JUST CHECK THE SOFTWARE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183843March 4, 2019
AIR BAGS
VIN NUMBER NOT ON RECALL. LIGHT OF AIR BAG IS ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183975March 4, 2019
ENGINE
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE CHECK ENGINE AND EPC WARNING INDICATORS ILLUMINATED UPON DRIVING THE VEHICLE. THE VEHICLE BEGAN TO JERK, STALL, AND FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE CAM SHAFT SENSOR AND CRANK SHAFT SENSOR FAILED. THE VEHICLE WAS TOWED TO OURISMAN VOLKSWAGEN OF BETHESDA (7001 ARLINGTON RD, BETHESDA, MD 20814, (301) 750-6100) WHERE IT WAS DIAGNOSED THAT THE CAM BRIDGE SPRING DISINTEGRATED AND POPPED OUT INTO THE ENGINE. THE MANUFACTURER STATED THAT THEY HAD NO KNOWLEDGE OF THE FAILURE. THE DEALER QUOTED A REPAIR COST OF OVER $5,000. THE FAILURE MILEAGE WAS 90,084.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183728March 3, 2019
WHEELS
THE WHEELS FILL WITH SNOW ON THE INSIDE AND WHEN YOU GO TO DRIVE THE CAR IT IS SO UNBALANCED YOU CAN ONLY GO 30-40MPH. FIRST TIME DROVE IT TO THE DEALER AND THEY SAID IT WAS BECAUSE IT STICKS ON THE BACKSIDE/INSIDE AND HAD TO BE SPRAYED OUT WITH HOT WATER. THAT WORKED FOR AWHILE, NOW TRYING TO DRIVE IT TODAY IT IS HAPPENING AGAIN. VERY UNSAFE, DON'T KNOW WHEN IT WILL HAPPEN. MINNESOTA HAS LOTS OF SNOW AND THE ONLY REMEDY IS TO FIND A SELF SERVICE CAR WASH. IT ISN'T THE WHEEL WELLS, IT IS THE UNDERSIDE OF THE CAR. THIS IS A BIG SAFETY CONCERN, NOT TO MENTION THE INABILITY TO USE MY CAR. TOO COLD TODAY, CAR WASH NOT OPENED IN BELOW ZERO WEATHER!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183737March 3, 2019
STRUCTURE:BODY
INSIDE THE CAR WINDSHIELD AND WINDOWS FREEZES AND FORMS ICE EVERYDAY MORNING. AIR LEAK IN THE DOOR MIGHT BE POSSIBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183750March 3, 2019
POWER TRAIN
I BROUGHT MY 2019 VW JETTA R-LINE INTO THE DEALERSHIP FOR THE 10000 MILE SERVICE AT 9471 MILES. THE DEALERSHIP IDENTIFIED A "STAGE 3" TRANSMISSION FLUID LEAK, APPARENTLY THE WORST STAGE BASED ON QUANTITY AND LOCATION OF FLUID. MINOR SHIFT ISSUES NOTED DURING DRIVING PRIOR, BUT NONE ISOLATED TO SPECIFIC SPEEDS, GEARS, OR DRIVING MODE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183807March 3, 2019
SEAT BELTS
REAR ENDED A VEHICLE IN FRONT OF ME WITH ENOUGH SPEED TO TOTAL MY VEHICLE, HOWEVER MY SEATBELT DID NOT LOCK AND I HIT THE STEERING WHEEL WITH MY CHEST. I HAD CONCUSSION SYMPTOMS FOLLOWING THE IMPACT FOR OVER 4 HOURS (CONFUSION, FOGGINESS, SLOWED SPEECH, FATIGUE NOT NORMAL FOR THE EVENT)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11183703March 2, 2019
ELECTRICAL SYSTEM
MY RADIO STOPPED WORKING. MY WARRANTY JUST RAN OUT AND THEN MY RADIO GOES. I DO NOT THINK THIS IS A COINCIDENCE. AFTER READING MANY ARTICLES ONLINE I SEE THAT THIS IS KNOWN ISSUE. IN TODAY'S WORLD "KNOWN ISSUE" MEANS THAT WE KNOW IT'S A PROBLEM, BUT WE ARE NOT GOING TO DO ANYTHING TO FIX IT. VW SHOULD BE RESPONSIBLE FOR THIS FIX. THE VEHICLE WAS RUNNING AND THE RADIO, OUT OF THE BLUE STOPPED WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183338March 1, 2019
ENGINE
THE CHANGE IN GEARS FEELS ROUGH. IT SEEMS AS IF THE GEARS ARE SKIPPING OR BEING FORCED. I WAS DRIVING THE VEHICLE AND I WENT TO ACCELERATE THE GAS PEDAL PRESSED DOWN BUT THE CAR DID NOT ACCELERATE AND THE CHECK ENGINE LIGHT CAME ON AND STARTED FLASHING. WHEN ACCELERATING THE CARS FEELS AS IF IT IS STRUGGLING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183546March 1, 2019
POWER TRAIN
MY DSG TRANSMISSION IS THROWING CODES 18232-PRESSURE CONTROL VALVE 3 N217 AND PRESSURE CONTROL VALVE 3 N215. TRANSMISSION REVERSE WILL STOP WORKING. HAVE TO TUN OFF CAR AND TUNR ON WILL WORK. ALSO DRIVING HIGH SPEEDS IN FREEWAY CAR BEGINS TO SLIP GEARS AND THEN SWITHES TO N. HAVE TO RY AND PULL OVER ON SIDE. TURN OFF CAR AND TURN BACK ON. CAR WILL THEN WORK IN LIMP MODE. APPAPERNETLY THIS IS A KNOW ISSUES WITH DSG TRANS BUT MY VIN IS NOT REPORTED TO TO QUALIFY?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183128February 28, 2019
AIR BAGS, SEAT BELTS
SOMETIMES I LEAVE MY CELL PHONE ON THE PASSENGER SEAT AND THE WARNING BELL CHIMES. IF I REMOVE MY CELL PHONE FROM THE PASSENGER SEAT, THE WARNING STOPS OR IF I DO LOCK THE SEATBELT, IT WILL ALSO STOP THE WARNING. IT SEEMS LIKE THE PART THAT CHECKS IF A PASSENGER IS SITTING IN THE SEAT IS MALFUNCTIONING. THIS DOES NOT HAPPEN EVERY TIME BUT I HAVE NOTICED IT THREE TIMES SO FAR, MOSTLY IN COLDER WEATHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183199February 28, 2019
STRUCTURE:BODY, POWER TRAIN, UNKNOWN OR OTHER
1. 1800 MILES-TRANSMISSION FLUID LEAK, THE SERVICE PEOPLE TOLD ME IT WAS A KNOWN PROBLEM WITH 2019 JETTAS, REPAIR TOOK 2 MONTHS 2. HEATER DOESN'T BLOW OUT WARM AIR WHEN TRAVELING UNDER 40 MPH, EVEN AFTER 18 MILES OF DRIVING 3. GRINDING/CROAKING NOISE LIKE A FROG AT 28-30 MPH AND AGAIN AT 40 MPH 4. BRAKES SQUEAK 5. TRUNK FALLS ON MY HEAD UNLESS I PUSH IT ALL THE WAY UP PER OWNERS MANUAL ADDENDUM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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