Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11196107April 14, 2019
ENGINE, STEERING, UNKNOWN OR OTHER
I AM UNABLE TO TURN OFF THE ENGINE WHEN I STOP. THE KEYS ARE STUCK IN THE ENIGEN AND THE CAR NOT TURN OFF. REALLY HEART BREAKING BECAUSE I LIKE VOLKSWAGEN BUT I THINK THIS WILL BE MY LAST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196164April 14, 2019
SEATS, UNKNOWN OR OTHER
I HAVE A PROBLEM WITH THE IGNITION KEY SWITCH THAT HAS BEEN MORE DIFFICULT TO START UP AND TURN IT OFF WHEN IS STATIONARY OF CURSE. THE SWITCH ITS GETTING STUCK OR JAMMED AND WONT MOVE ANY WHERE UNTIL SO MANY TRIES AND MOVING THE DRIVE WHEEL. I SPEND 1 HRS YESTERDAY 04/13/19 TRYING TO POWER THE ENGINE OFF BECAUSE OF THE IGNITION KEY AND MY WIFE DRIVE THE CAR TOO BUT SHE IS NOT STRONG ENOUGH TO TURN THE ENGINE OFF AND SHE CALLED ME TO HELP HER. I HAVE THIS PROBLEM SINCE JANUARY 2019 AND I DON'T KNOW WHAT I HAVE TO DO. I HAVE OTHER PROBLEM WITH THE DRIVER SEAT THAT IS CRACKING WHEN I'M DRIVING AND PRESS THE BREAK PEDAL MY SEAT MAKE A CLICK AND NOISE EVERY TIME THE CAR CHANGE THE SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195794April 12, 2019
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
ON DECEMBER 8, 2016 WE PURCHASED A 2013 VW JETTA HYBRID WITH EXTENDED WARRANTY. WITHIN 3 MONTHS IT WAS LOSING POWER, JUMPY AND NOT DRIVING CORRECTLY. THIS WAS FOR MY 16 YEAR OLD SON. IT WOULD LOSE COMPLETE POWER ON THE STREET. NOT IDEAL FOR A BRAND NEW DRIVER. TOWED IT TO DEALER, TOLD NEEDED NEW TRANSMISSION. FOUR WEEKS LATER WE FINALLY GOT CAR BACK. STILL NOTICED A JUMPY FEELING WHEN DRIVING BUT ASSUMED DEALER FIXED CORRECTLY. IN NOVEMBER 2017 SAME THING HAPPENED, LOSS OF POWER, JUMPY, NOT SAFE AT ALL. TOWED IN TO DEALER AGAIN AND THEY SAID VEHICLE NEEDED REPAIRS OF 12K AND NOT COVERED BY WARRANTY. I COULD NOT PAY THAT NOR COULD I NOT UNDERSTAND WHY IT WASN'T COVERED??? DEALER SAID CAR WAS UNDRIVEABLE AND THEY GAVE US 500.00. I STILL OWE 11K ON THE LOAN. PLEASE HELP, I AM JUST SICK ABOUT THE WAY I WAS TREATED AND THE DEBT I INCURRED FOR NO REASON. I REALLY FEEL LIKE THIS WAS A LEMON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195810April 12, 2019
AIR BAGS, STRUCTURE:BODY, WHEELS
I WAS TRAVELING AT 40 MPH THROUGH A CITY STREET INTERSECTION. MY CAR WAS T-BONED ON THE DRIVER'S SIDE WITH SUCH FORCE THAT MY CAR WAS SPUN AROUND ALMOST 180 DEGREES. 80% OF THE IMPACT WAS ON THE DRIVER'S REAR DOOR, 20% ON THE DRIVER'S DOOR. THE SIDE AIRBAGS DID NOT DEPLOY, THIS INCLUDED A CAR EQUIPPED WITH SIDE/CURTAIN AIRBAGS. I HAD ISSUES PREVIOUSLY WITH THE WINDOWS PROPERLY WORKING AND HAD ALL COMPONENTS MINUS THE ELECTRICAL SYSTEM REPLACED ON THE DRIVER'S DOOR AND A PASSENGER DOOR. THERE WERE A FEW OTHER ODDITIES AT TIMES WITH THE ELECTRIC SYSTEM OF THE JETTA. CONSIDERING THE FORCE OF THE IMPACT I SUSPECT AN ELECTRICAL GLITCH WITH THE SENSORS OR SOME OTHER PROBLEM THAT PREVENTED THE AIRBAGS FROM DEPLOYING. THE DAMAGE WAS EXTENSIVE ENOUGH THAT THE CAR WAS TOTALED.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11195364April 10, 2019
UNKNOWN OR OTHER
KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195373April 10, 2019
POWER TRAIN
TRANSMISSION TORQUE CONVERTER ISSUE. TRANSMISSION MAKES LOUD NOISE IN 5TH AROUND 25 - 30 MPH GEAR. HAS A VIBRATION OVER 45 MPH AND OVER AT STEADY SPEED. VW HAS A SOFTWARE PATCH TCM 37L7 (HELPS TO REDUCE 450HZ VIBRATION) WHICH IS SUPPOSE TO HELP, BUT THEY WILL NOT PATCH CARS ALREADY SOLD. WHEN I BOUGHT MY VEHICLE IT HAD UNDER 10 MILES. IT DID NOT HAVE THIS ISSUE UNTIL I PUT ON JUST OVER 100 MILES. THE PATCH IS MORE OF A MASK THAN A FIX. V W ALSO HAS HAD MANY TRANSMISSION SEAL LEAKS, I SUSPECT THAT THE VIBRATION THE TORQUE CONVERTER PRODUCES IS THE CAUSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195463April 10, 2019
UNKNOWN OR OTHER
KEY GETS STUCK IN IGNITION AND I CANNOT TURN OFF THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195511April 10, 2019
ENGINE
ON THREE SEPARATE OCCASIONS, WHILE DRIVING BETWEEN 65-75MPH ON THE HIGHWAY WITH 1/4 TO 1/2 FULL TANK OF GAS, MY CAR BEGAN TO STUTTER/HESITATE. IMMEDIATELY THE "EPC" LIGHT CAME ON WITH THE CHECK ENGINE SYMBOL, BLINKING. ALL POWER TO THE ACCELERATOR CEASED. I IMMEDIATELY PULLED OVER ON EACH INSTANCE, TURNED THE CAR OFF AND WAITED 2-5 MINUTES. AFTER WAITING, I SUCCESSFULLY RE-STARTED THE CAR EACH TIME, WITH THE CHECK ENGINE LIGHT REMAINING ON. AFTER THE FIRST INSTANCE, I DROVE <40MPH TO A VOLKSWAGEN DEALER AND LEFT MY CAR TO BE INSPECTED. THE CONCLUSION WAS, "NOT ENOUGH GASOLINE", DESPITE THE TANK READING 1/4 FULL. AFTER THAT INSTANCE, I MADE A POINT TO NEVER LET THE GAS FALL BELOW 1/2 FULL. ON THE TWO OTHER OCCASIONS OF HESITATION/LOSS OF POWER, THE TANK FELL BETWEEN 1/4 AND 1/2 FULL. AFTER PULLING OVER, TURNING THE CAR OFF, AND RESTARTING THE CAR, I IMMEDIATELY DROVE TO A GAS STATION AND FILLED UP TO A FULL TANK WITHOUT BRINGING IN FOR INSPECTION. KEEPING THE GAS TANK ABOVE 1/2 FULL, I HAVE NOT EXPERIENCED THE ISSUE. WHEN THE GAS FALLS BELOW 1/2 A TANK, IT HAS OCCURRED WHILE HIGHWAY DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195520April 10, 2019
ENGINE
THE TIMING BELT TENSIONER WENT BAD CAUSING THE TIMING CHAIN TO JUMP TIME AT 72K MILES. THIS DID NOT CAUSE ANY INTERNAL ENGINE DAMAGE BUT DID COST A TON OF MONEY. APPARENTLY THIS IS A COMMON ISSUE IN OLDER JETTA'S, BUT IT APPEARS THAT THE NEWER MODELS JUST HAVEN'T BEEN GIVEN ENOUGH TIME TO SCREW UP. IT ALSO HAD TO HAVE THE HIGH PRESSURE FUEL PUMP REPLACED DUE TO FAILURE. THE CAR WAS STATIONARY IN MY DRIVEWAY AND WOULD NOT START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195281April 9, 2019
ENGINE
MY KEY WON'T TURN THE CAR OFF WHEN IT IS RUNNING. THE STEERING WHEEL IS NOT LOCKED. KEY FEELS LIKE ITS GOING TO BREAK OFF AND I CAN'T TURN IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195293April 9, 2019
FUEL/PROPULSION SYSTEM
HIGH PRESSURE FUEL PUMP FAILURE AT 104K MILES ON 2012 VW JETTA TDI A FUEL LINE WAS LEAKING, WHICH AS STATED BY THE SERVICE MANAGER AT SERRA VW, APPEARED TO BE A MANUFACTURER DEFECT. THE ENGINE COVER WAS RUBBING THE FUEL LINE (GROMMET POSSIBLY) CAUSING A LEAK. THE FUEL PRESUMABLY LEAKS ONTO THE SERPENTINE BELT WEAKENING IT, AND CAUSING IT TO FAIL AND SHRED TO PIECES. FUEL LINE WAS REPLACED, AS WELL AS THE SERPENTINE BELT. CAR WAS TESTED AND WOULD NOT CRANK STILL. SERVICE TECHNICIAN THOUGHT IT COULD BE THE BATTERY, THOUGH IT HAD BEEN REPLACED ROUGHLY A YEAR AND A HALF AGO. STILL, THEY DISCHARGED THE BATTERY, CHARGED THE BATTERY, AND TESTED THE CAR, AND IT STILL WOULD NOT CRANK. AT THIS POINT IT WAS THOUGHT THE FUEL FILTER MAY BE AN ISSUE. FUEL FILTER WAS REPLACED, THE CAR TESTED AGAIN, AND AGAIN IT WOULD NOT CRANK. THAT IS WHEN THE HIGH PRESSURE FUEL PUMP WAS GOING TO BE REPLACED. SERRA VW PLACED A WARRANTY CLAIM, WHICH WAS DECLINED, WITH THE BLAME PLACED ON THE LEAK IN THE FUEL LINE.THE FUEL PUMP IS COVERED UNDER THE EXTENDED EMISSIONS SYSTEM WARRANTY AS A RESULT OF THE EMISSIONS RECALL DUE TO UNETHICAL MODIFICATIONS OF THE COMPANY. I OPENED A CUSTOMER SERVICE CASE, TO INVESTIGATE. THEY FOUND NO REASON WHY THE HPFP WARRANTY WOULD BE DECLINED. THEY RELIED ON THE WORD OF THE SERVICE MANAGER, THAT STATED A MANUFACTURER DEFECT CAUSING THE FUEL LINE TO LEAK WAS THE CAUSE FOR THE FUEL PUMP FAILURE. AT NO POINT WAS THERE EVER ANY INDICATION OF STALLS, LACK OF POWER, OR REDUCED POWER OR 'MISSING' WHEN THE SERPENTINE BELT FAILED, INDICATING NO ISSUES WITH THE HPFP PRIOR TO ARRIVING AT THE DEALERSHIP FOR SERVICE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194348April 6, 2019
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
THE VEHICLE STALLS INTERMITTENTLY, LOSING POWER TO THE ENGINE. AT FIRST, IT BEGAN TO HAPPEN MONTHLY (50,000 MILES) ONLY WHILE THE VEHICLE WAS STATIONARY (AT STOP LIGHTS OR IDLING IN THE DRIVEWAY). THE ENGINE WOULD LOSE POWER AND THE BATTERY LIGHT WOULD COME ON, AND THE VEHICLE COULD BE STARTED AGAIN IMMEDIATELY. THE VEHICLE ALSO EXHIBITED LURCHING ACCELERATION AT LOW GEARS. IT WOULD NOT TRIGGER ANY CODES (FOR EITHER ISSUE), AND MULTIPLE VW DEALERSHIPS WERE UNABLE TO REPLICATE AND DIAGNOSE THE PROBLEM. THE STALLING THEN OCCURRED WHILE DRIVING (70,000 MILES), CAUSING THE STEERING TO LOCK UP. THIS OCCURRED WHILE ON A FREEWAY AT 70 MPH; THE VEHICLE HAD TO BE PUSHED OFF THE FREEWAY BY AN OFFICER AND THEN TOWED. STILL, THE VEHICLE DID NOT PRODUCE ANY CODES. AFTER OVER 1 MONTH AT THE DEALERSHIP SERVICE CENTER AND REPLACEMENT OF 4 DIFFERENT WIRES THAT APPEARED CORRODED, AND THE TRANSMISSION VALVE BODY, THE SAME ISSUES PERSISTED. THE STALLING BEGAN TO HAPPEN MORE FREQUENTLY, BOTH WHILE STATIONARY AND WHILE DRIVING, AND BEGAN TO TRIGGER THE EPC LIGHT (80,000 MILES). BY THIS TIME IT WAS CLEARLY UNSAFE TO DRIVE. NOT WILLING TO RENT A CAR FOR AN UNKNOWN DURATION FOR THE SERVICE CENTER TO ATTEMPT TO REPLICATE AND DIAGNOSE THE ISSUE, I WAS FORCED TO PURCHASE A NEW VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194323April 6, 2019
POWER TRAIN
VOLKSWAGEN 38B9/9V RECALL MY VOLKSWAGEN JETTA HAS BEEN DIAGNOSED WITH THE SAME ISSSUE THAT THE CAR HAS BEEN RECALLED FOR. I'VE TAKEN IT TO VW DEALERSHIP BUT THEY SAID MY CAR DOES NOT QUALIFY FOR THE RECALL. AFTER RESEARCHING I'VE FOUND THAT THE RECALL AFFECTS 2014 JETTAS WITH A 1.8T ENGINE, WITH THE QUALIFYING MONTH AND YEAR OF MANUFACTURE DATE (APRIL, 2014). MY CAR HAS A MANUFACTURE DATE OF APRIL 2014, ALTHOUGH MY SPECIFIC VIN NUMBER WAS NOT INCLUDED IN THE RECALL. I AM WONDERING WHY IT WASN'T LISTED, AS THE DATES MATCH UP AND THE ISSUE IS EXACTLY THE SAME. THIS IS CAUSING A MAJOR ISSUE IN MY CAR AND IS CAUSING A LEAK THAT CAN RESULT IN AN ENGINE FIRE, WHICH IS AN OBVIOUS SAFETY ISSUE. MY CAR IS HAVING SEVERE TRANSMISSION PROBLEMS NOW AND HAS COMPLETELY STOPPED NUMEROUS TIMES AT RED LIGHTS, WITHOUT ALLOWING ME TO EVEN PUT IT IN PARK, WHICH HAS ALMOST CAUSED ME TO BE IN A FEW ACCIDENTS. THE RPMS ARE GOING CRAZY, I AM EXPERIENCING ROUGH IDLING, TROUBLE IN SHIFTING GEARS, AND THE TRANSMISSION HAS BEEN LEAKING AND OVERHEATING. IT ALSO HAS TROUBLE SOMETIMES ACCELERATING ON THE HIGHWAY OR ON CITY STREETS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193788April 4, 2019
UNKNOWN OR OTHER
THIS VOLSWAGON JETTA HAS HAD 3 SEPARATE ISSUES WITH THE IGNITION. THE CAR WILL NOT TURN OFF AND THE KEY IS STUCK IN THE IGNITION. VW REPLACED THE PART ONCE, BUT WILL NOT REPLACE IT NOW. SAME ISSUE AS BEFORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193850April 4, 2019
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE THE CONTACT'S HUSBAND WAS DRIVING 75 MPH, THE SUN ROOF SHATTERED WITHOUT WARNING. THERE WERE NO INJURIES. THE CONTACT CALLED MAITA TOYOTA OF SACRAMENTO (2500 AUBURN BLVD, SACRAMENTO, CA 95821, (916)-265-5629) AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE EXTENDED WARRANTIES WERE EXPIRED AND THE VEHICLE NEEDED TO BE DIAGNOSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 98,805.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193864April 4, 2019
WHEELS
I HAVEN'T RECEIVED ANY NOTICE FROM THE MANUFACTURER ON RECALL 19V188 - REAR AXLE COIL SPRINGS. I WAS MADE AWARE OF THE RECALL VIA THE LOCAL NEWS STATION AND WAS DIRECTED TO THE NHTSA WEBSITE, WHERE I LOOKED UP THE VIN ON MY CAR AND CONFIRMED THE RECALL. I IMMEDIATELY CONTACTED MY LOCAL DEALERSHIP MECHANIC AND WAS INFORMED I WOULD RECEIVE A CALL BACK WITH IF THEY HAD THE PART AND WHEN IT COULD BE REPLACED. 4 DAYS LATER (TODAY) I GET THE CALL AND WAS TOLD THAT THE PARTS ARE ON BACK ORDER. THIS UPSET ME BECAUSE IT IS A SERIOUS REPLACEMENT. I DRIVE 500 MILES TO WORK ON THE INTERSTATE A WEEK! THIS IS A BRAND NEW CAR, ONLY 6 MONTHS OLD, WITH A $450 A MONTH PRICE TAG (THE WHOLE PRIORITY FOR LIFE). I CONTACTED THE DEALERSHIP WHERE THE CAR WAS BROUGHT AND WAS TOLD THAT CARS GET RECALLS ALL THE TIME AND THAT THIS WASN'T A BIG DEAL. THOUGH THERE WAS NOTHING THEY COULD DO UNTIL THEY COULD GET THE PARTS. THIS IS A SERIOUS HIGHWAY RISK AND AWFUL CUSTOMER SERVICE, FROM A MANUFACTURER THAT CLAIMS TO ALWAYS HAVE YOUR BACK!!!!!!! I COULD HAVE BEEN BETTER OFF WITH A USED VEHICLE. I'M GUESSING THE MANUFACTURER IS OK WITH UNSAFE VEHICLES BEING OUT ON THE ROADWAY. IF THESE SPRINGS BREAK AND I GET IN AN ACCIDENT, YOU CAN BE SURE THAT I WILL CONTACT A LAWYER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193905April 4, 2019
POWER TRAIN
THE CAR DEVELOPED SOME HESITANCY WHEN SHIFTING FROM ELECTRIC TO GAS. THE DEALER SAID IT WASN'T "THROWING CODES" SO IT WAS FINE. TWO DAYS LATER I WAS MAKING A UTURN ON A 40 MPH STREET AND THE DRIVE DIED - ENGINE/MOTOR WORKING, NO FORWARD MOTION, WITH CARS COMING AT ME. I WAS ABLE TO DRIFT INTO A PARKING LOT. THE DEALERSHIP REPLACED THE MECHATRONIC (THE SAME PROBLEM THEY HAD A RECALL FOR OTHER VIN, NOT MINE.) ONE YEAR LATER, I WAS DRIVING OUT OF A NEIGHBORHOOD STREET FROM A STOP SIGN, AND WHEN I TOOK MY FOOT OFF OF THE GAS IT DRIFTED BACKWARDS, WHICH IT NORMALLY WILL NOT DO. WHEN I PUT MY FOOT ON THE GAS - NO FORWARD MOTION. THERE WAS NO ONE BEHIND ME, SO I TRIED PUTTING IT IN PARK THEN DRIVE - NO JOY. THEN I TURNED THE CAR ALL OF THE WAY OFF, WAITED THREE MINUTES, THEN TURNED IT BACK ON - IT WORKED. I DROVE IT STRAIGHT TO THE DEALERSHIP. "IT'S NOT THROWING ANY CODES." THEY HAVE HAD IT FOR TWO WEEKS AND CAN'T REPRODUCE THE PROBLEM, AND MEANWHILE I HAVE NO CAR. THEY SAY THE CAR IS "OPERATING AS DESIGNED," AND I THINK THAT'S THE PROBLEM. "AS DESIGNED" MEANS "WITH RISK OF CATASTROPHIC FAILURE AT ANY GIVEN MOMENT." I CONTACTED VW USA - THEY ASSIGNED ME A CUSTOMER CARE REP. THEY CAN'T DO ANYTHING EXCEPT INTERFACE WITH THE SERVICE PEOPLE AT THE DEALERSHIP. I ADDRESSED THE DESIGN AND SAFETY ISSUE WITH THE CUSTOMER CARE REP, AND THEY SAID THEY RELY ON THE SERVICE DEPTS AT THE DEALERSHIPS. I'M CONCERNED THAT NO ONE IS LOOKING AT THE BIG PICTURE HERE. THIS CAR IS NOT SAFE, AND THE MAIN REASON THIS HASN'T BECOME A BIG ISSUE IS BECAUSE NOT MANY OF THEM WERE SOLD. THEY STOPPED MAKING THEM AFTER TWO YEARS - WISE DECISION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193538April 3, 2019
SERVICE BRAKES, POWER TRAIN
I REPLACED MY BRAKES WITH BRAND NEW BRAKES LESS THAN 6 MONTHS AGO AND STILL HAVE ALL OF THE SAME ISSUES. MY BRAKES CONSTANTLY LOCK, I'VE NEVER BEEN ABLE TO DO A HARDSTOP WITH THIS CAR FOR THE 4 YEARS I'VE OWNED IT. I'VE AVOIDED ACCIDENTS BY MOVING MY STEERING WHEEL LEFT AND RIGHT TO AVOID OTHER VEHICLES BECAUSE MY BRAKES LOCK PRETTY MUCH EVERY TIME. IT SCARES ME TO DRIVE THIS CAR WITH MY 2 YEAR OLD IN THE BACK SEAT. I REPLACED THE IGNITION LOCK CYLINDER AND THE RADIATOR ON MY CAR 3 YEARS AGO AND MY CAR STILL JUMPS WHEN IDLE AND ALTHOUGH I CAN TURN THE IGNITION IT MOST OFTEN FAILS TO START ON THE FIRST TRY. I HAVE TO TURN IT ON TWICE FOR IT TO START. OFTEN TIMES WHEN I'M AT A STOP LIGHT IT SOUNDS LIKE MY CAR IS STRUGGLING TO STAY ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193574April 3, 2019
ELECTRICAL SYSTEM, POWER TRAIN, SUSPENSION
I JUST PURCHASED A 2019 JETTA R LINE AND SINCE DAY ONE I HAVE A GRINDING NOISE COMING FROM THE TRANSFER CASE OR THE TRANSMISSION. IT'S ALWAYS THERE AT AROUND 50KM/PER HOUR FOR ABOUT 2 SEC. LIKE MANY OTHERS SAID IT DOESN'T FEEL RIGHT FOR ME. I HOPE VW WILL TAKE ACTION AND DO SOMETHING ABOUT IT. ON TOP OF THAT I LOST ALL MY RADIO PRESETS AND THE SCREEN HAS STARTED TO FREEZE. I ALSO NOTICE A KNOCKING SOUND IN THE REAR SUSPENSION OVER NORMAL BUMPS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193447April 2, 2019
SERVICE BRAKES, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT ATTEMPTED TO SLOW DOWN BY DEPRESSING THE BRAKE PEDAL; HOWEVER, THE VEHICLE SPONTANEOUSLY ACCELERATED. THE CONTACT HAD TO PUSH THE START BUTTON AND SHIFT INTO PARK TO STOP THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED APPROXIMATELY FOUR TIMES IN ONE MONTH AND WAS WORSENING. THE VEHICLE WAS TAKEN TO VOLKSWAGEN VAN NUYS (6115 VAN NUYS BLVD, VAN NUYS, CA 91401) WHERE IT WAS AWAITING DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 8,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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