Toyota Sienna Complaints

9,048 consumer complaints on file.

#10288868October 18, 2009
STRUCTURE
WE HAVE A 2004 SIENNA WITH AUTO-SLIDING DOOR FOR PASSENGER SIDE. THE VAN HAS AROUND 57000 MILES. IT IS RAINING/SNOWING TODAY AND THE PASSENGER DOOR COULDN'T BE CLOSED. MY WIFE AND MY KID IS STUCK IN NEWTOW, 30 MIN AWAY FROM HOME. THE PASSENGER SIDE DOOR CAN'T BE CLOSED MANUALLY. THE OUTSIDE TEMP IS AROUND 35 DEGREE. BY READING THE INTERNET, IT LOOKS LIKE MANY 2004 SIENNA OWNER HAVE THE SAME ISSUE. I CONSIDER IT AS A SAFETY ISSUE SINCE MOST VAN OWNERS HAVE YOUNG KIDS IN THE VAN. IF THE DOOR IS STUCK IN THE WINTER TIME, IT IS A BIG PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10288762October 17, 2009
STRUCTURE
I OWN A 2004 TOYOTA SIENNA XLE MODEL. THE SLIDING DOOR CABLES PLASTIC/RUBBER SHIELD BEGAN TO PEEL OFF AND NOW THE DOOR WON'T CLOSE IN AUTOMATIC MODE BECAUSE IT ALWAYS SENSE RESISTANCE. I TRIED TO DISABLE THE AUTOMATIC MODE AND PUT THE DOORS ON MANUAL MODE, BUT IT'S NEARLY IMPOSSIBLE TO MOVE THIS DOOR AS SOMETHING SEEMS TO BE STUCK. DID A SEARCH ON THE WEB AND IT SEEMS LIKE ALMOST EVERYONE IS HAVING THIS PROBLEM NOW THAT THIS MODEL IS GETTING TO BE 4-5 YEARS OLD. SOME SAYS TO CUT THE CABLE IN ORDER TO GET THE DOOR TO OPERATE SMOOTHLY IN MANUAL MODE. BUT I DON'T WANT TO TAKE THE CHANCE. TOYOTA REALLY SHOULD HAVE A RECALL ON THIS MAJOR DESIGN FLAW AND SAFETY HAZARD. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10288790October 17, 2009
STRUCTURE, LATCHES/LOCKS/LINKAGES
I OWN A 2005 TOYOTA SIENNA XLE. THE PLASTIC ON THE SLIDING DOOR CABLE CHIPPED AWAY CAUSING THE CABLE TO BECOME EXPOSED. IT CORRODED AND SNAPPED, WHICH MADE THE DOOR TO STAY WIDE OPEN WITHOUT BEING ABLE TO CLOSE IT BACK MANUALLY. I FOUND OUT THAT SIMILLAR INCIDENT HAPPENED TO LOTS OF OWNERS PUTTING US AND OUR CHILDREN'S LIVES AT RISK. TOYOTA IS NOT TAKING RESPONSIBILITY BUT ONLY DOCUMENTING THE COMPLAINTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10288805October 17, 2009
SERVICE BRAKES, HYDRAULIC
I PURCHASED MY SIENNA IN 2001. IT IS A 2000 TOYOTA SIENNA LS WHICH CURRENTLY HAS 150K MILES. IN 2002 I BEGAN TO HAVE ISSUES WITH MY REAR BRAKES SINCE THIS TIME I HAVE HAD MY BRAKES INSPECTED EVERY YEAR DUE TO GRINDING NOISES AND SQUEAKING. THE FIRST 2 TIMES I'VE TAKEN MY VAN IN THEY HAVE INSPECTED THE REAR BRAKES AND SAID THEY ARE FINE, JUST DUSTY AND THE CLAIMED TO HAVE CLEANED THEM. IN 2008 HOWEVER THEY SOUNDED SO BAD AND SEEMED VERY DANGEROUS AS THEY WERE STILL MAKING GRINDING NOISES. I TOOK MY VAN TO CHRISTIAN BOTHERS AND THEY REDID MY REAR BRAKES... (OH, THE ABS LIGHT AS BEEN ON ALL THIS TIME AS WELL) MAYBE A WEEK WENT BY AND THE PROBLEM PERSISTED. I TOOK MY VAN BACK A MONTH LATER ( MY TRANSMISSION WENT OUT THAT SAME WEEK AND THAT'S HOW LONG IT TOOK TO GET MY VAN BACK)!! THEY INSPECTED MY BRAKES AGAIN AND DIDN'T SEE ANYTHING WRONG, THEY WERE FINE AND THEY COULDN'T EXPLAIN WHY THEY WERE MAKING NOISE OR WHY MY ABS LIGHT WAS ON. I JUST CROSS MY FINGERS EVERY YEAR THAT MY VAN WILL PASS INSPECTION! THUS FAR I HAVE NOT HAD ANY ACCIDENTS BUT AM VERY AFRAID TO DRIVE MY CAR ON A WET ROAD, WHEN I APPLY THE BRAKES ON A WET ROAD THEY POP AND THE VAN BARELY STOPS. I'VE HAD THIS ISSUE FOR A LONG TIME, I KNOW TOYOTA IS A GOOD MANUFACTURER OR I WOULD NOT HAVE PURCHASED A TOYOTA.. BUT I CAN SAY FOR SURE, I WILL NOT BY ANOTHER ONE I'M SWITCHING TO HONDA OR BUYING AMERICAN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10287476October 15, 2009
STRUCTURE, LATCHES/LOCKS/LINKAGES
WE HAVE A 2004 TOYOTA SIENNA. WE HAVE DISCOVERED THAT THE CABLE ON DRIVER SIDE OF THE SLIDING DOOR HAS RUSTED/ROTTED AND SNAPPED OFF. WE HAVE CALLED TOYOTA ABOUT THIS ISSUE AND THEY INFORMED US THAT THE DOORS ARE NOT COVERED. WE FEEL THAT THIS IS A SAFETY ISSUE AS THE DOORS ONLY OPEN PART WAY. WE HAVE FOUND THAT THERE WAS NO RECALL ON THIS ISSUE. PLEASE LOOK INTO THIS ASAP. JUST PICTURE YOUR CHILDREN TRAPPED IN THE VAN DURING AN ACCIDENT- THESE DOORS ARE TOO HEAVY FOR THEM IN MANUAL MODE. THIS IS HAPPENING TO MANY TOYOTA VEHICLES, TO THE POINT WHERE THIS NEEDS TO BE AIRED ON NATIONAL TELEVISION FOR TOYOTA TO STEP UP AND STAND BEHIND THEIR VEHICLES. THIS IS ABOUT SAFETY AND OUR CHILDREN - NOT JUST A BONUS FEATURE. HELP US TO KEEP OUR CHILDREN SAFE IN THESE FAMILY BUILT VEHICLES! PLEASE!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10287477October 15, 2009
STRUCTURE, LATCHES/LOCKS/LINKAGES
THE DOORS ON MY 2004 TOYOTA MINIVAN HAVE BEEN FREEZING EVERY WINTER SEASON SINCE 2006. CANADA TOYOTA HAS MADE THIS A RECALL ITEM, BUT THE UNITED STATES WILL NOT? I FIND THIS TO BE ABSURD - ESPECIALLY WHEN CHILDREN HAVE TO CLIMB UP THROUGH THE FRONT SEATS TO GET OUT OF VEHICLES. THIS COULD BE FATAL IN AN ACCIDENT IF THE DOORS CAN NOT BE OPENED. I HAVE CONTACTED TOYOTA DEALER AND THEY CLAIM TO USE WRENCH GREASE TO LUBE THE DOORS TO HELP AND PREVENT FROM STICKING. I LIVE IN NEW ENGLAND AND THE DOORS HAVE ALREADY STARTING FREEZING SHUT THIS YEAR (OCT 2009). THIS IS EXTREMELY FRUSTRATING, THIS ISN'T A CHEAP VEHICLE AND IT WAS PURCHASED FOR FAMILY USE. TOYOTA HAS REALLY FAILED THE AMERICAN PUBLIC WITH THEIR MINIVANS. I WOULD HAVE USED THIS AVENUE TO COMPLAIN YEARS AGO - I HAVE BEEN WASTING MY TIME TRYING TO WORK WITH THE TOYOTA COMPANY. PLEASE HELP *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10287137October 12, 2009
LATCHES/LOCKS/LINKAGES
2005 TOYOTA SIENNA DRIVER'S DOOR AND SIDE SLIDER FAIL. DEALER ADVISED THAT THE DRIVERS DOOR WELDS HAVE FAILED. "SAYS" TOYOTA KNOWS ABOUT THE DEFECT AND WILL FIX. WHY WASN'T I ADVISED OF THESE DANGERS OF MY DOOR FAILING BEFORE THIS? SHOULD I HAVE FALLEN OUT OF MY CAR FIRST? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10287138October 12, 2009
LATCHES/LOCKS/LINKAGES
ELECTRIC SIDE DOORS OPENER BECOMES JAMMED WHEN CABLE FRAYS AND BREAKS. THIS HAPPENED ON THE LEFT DOOR, THEN THE RIGHT DOOR WOULDN'T OPEN. LIBERTYVILLE ILLINOIS DEALERSHIP HAD TO PULL THE FUSE THAT CONTROLS THE CIRCUIT THAT OPERATES THE 2 SIDE DOORS AND THE REAR DOOR. ALL 3 DOORS OPERATE MANUALLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10287005October 11, 2009
LATCHES/LOCKS/LINKAGES
I OWN A 2008 TOYOTA SIENNA WITH 17000 MILES ON IT. RECENTLY WHILE LOADING UP THE FAMILY TO GO OUT, THE LEFT PASSENGER AUTOMATIC SLIDING DOOR WAS UNABLE TO BE CLOSED. I PROMPTLY TOOK THE VEHICLE TO THE DEALER, WHO FIXED THE PROBLEM, SAYING ONE OF THE MECHANISMS IN THE DOOR UNIT NEEDED LUBRICATION. THE PROBLEM WENT AWAY UNTIL LAST EVENING, WHEN THE SAME PROBLEM OCCURRED WHILE OUT TO DINNER. EVEN WHEN THE POWER DOOR WAS DISENGAGED, THE DOOR STILL WOULD NOT CLOSE. FORTUNATELY, THERE WERE TWO ADULTS (ALONG WITH 3 KIDS 8 AND UNDER) SO ONE OF US COULD HOLD THE DOOR SHUT WHILE THE OTHER DROVE. I CHECKED ON THE INTERNET BRIEFLY AND IT SEEMS AS THOUGH MANY OTHER SIENNA OWNERS HAVE HAD SIMILAR ISSUES. THIS COULD BE A SERIOUS SAFETY ISSUE IF IT WERE SOMEHOW TO MANIFEST ITSELF WHILE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10286871October 9, 2009
VISIBILITY
AC COMPRESSOR FAILED. DEFOG SYSTEM USES THE AC SYSTEM TO BLEND THE AIR TO CONTROL FOG BUILDUP ON INSIDE OF WINDSHIELD. THIS CAN BE VERY FRIGHTENING ESPECIALLY ON RAINY DAYS. AC SYSTEM IS NOT ONLY A CONVENIENT OPTION IT'S NECESSARY FOR THE CORRECT OPERATION OF THE DEFOG SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10286731October 8, 2009
VISIBILITY:GLASS, SIDE/REAR
TL*THE CONTACT OWNS A 2008 TOYOTA SIENNA. THE VEHICLE WAS PARKED WHEN THE REAR PASSENGER VENT WINDOW BLEW OUT DUE TO EXCESSIVE STRONG WINDS. THERE WERE NO PRIOR WARNINGS OR INJURIES. AN AUTHORIZED DEALER WAS NOTIFIED AND THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE CONTACT HAD CONCERNS OF THE SAFETY RISK INVOLVED. THE FAILURE AND CURRENT MILEAGES WERE 33,000. UPDATED 11/10/09 *CN THE CONSUMER STATED THE DEALER DENIED WARRANTY CLAIM. UPDATED 11/13/09
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10286778October 8, 2009
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
THE POWER SLIDING DOOR ON AN '04 TOYOTA SIENNA WOULD NOT STAY OPEN WHEN THE VEHICLE WAS ON A SLIGHT INCLINE. OTHER TIMES, IT WOULD NOT CLOSE PROPERLY. ON A NUMBER OF OCCASIONS, AFTER THE DOOR WAS OPENED IT BEGAN TO CLOSE BY ITSELF HITTING THE PERSON WHO WAS REACHING INTO THE VEHICLE, WHILE THE DOOR WAS CONTINUING TO TRY TO CLOSE. IT TOOK A LOT OF FORCE TO STOP THE DOOR FROM CLOSING. ON ONE OCCASION THE FORCE OF THE DOOR CLOSING BRUISED MY WIFE'S RIGHT ARM. THIS IS A DEFINITE SAFETY ISSUE. SOMEONE COULD BE SERIOUSLY INJURED, INCLUDING BEING CRUSHED BETWEEN THE DOOR AND PILLAR. THIS PROBLEM WAS REPORTED TO THE DEALER ON THREE DIFFERENT VISITS OVER A SIX MONTH PERIOD. ON EACH VISIT THE TECHNICIAN REPORTED "NO PROBLEM FOUND" OR "WORKING PER DESIGN AND INTENT AT THIS TIME." ON THE LAST VISIT, AFTER THE TECHNICIAN FOUND NOTHING AGAIN, I WENT OUT WITH THE SERVICE ADVISOR AND WAS ABLE TO DEMONSTRATE THE PROBLEM. AFTERWARD THE SHOP FOREMAN FOUND THAT THE REAR HINGE BUSHINGS WERE WORN. AFTER THE BUSHINGS WERE REPLACED, THE DOOR WORKED AS IT SHOULD. TOYOTA CLAIMS THIS WOULD HAVE BEEN COVERED UNDER THE ORIGINAL 36 MO. / 36,000 MILE WARRANTY, BUT NOT UNDER THEIR EXTENDED WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10286662October 7, 2009
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE TPMS DOES NOT ALERT HIM WHEN THE TIRES HAVE LOW PRESSURE OR IF THEY ARE ABOUT TO FAIL. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE TECHNICIAN COULD NOT DUPLICATE THE FAILURE,THEREFORE THEY COULD NOT PROVIDE A REMEDY. THE MANUFACTURER WAS NOTIFIED, BUT NO ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 60,000. THE CURRENT MILEAGE WAS 69,000. UPDATED 10/23/09 *CN THE CONSUMER STATED THE TIRE PRESSURE WARNING SYSTEM DID NOT ALERT THEM THAT THERE WAS A TIRE FAILURE. THE TIRE SHREDDED WHILE DRIVING 65 MPH. THE SECOND OCCURRENCE, THE CONSUMER RAN OVER AN OBJECT IN THE ROAD, AND ONCE AGAIN THE TIRE PRESSURE SYSTEM DIDN'T DETECT A FAILURE. UPDATED 10/27/09.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10286521October 6, 2009
LATCHES/LOCKS/LINKAGES
2006 TOYOTA SIENNA MANUAL SLIDING DOORS HAVE FAULTY LATCH SYSTEM. AT LEAST ONCE A WEEK WHEN I OPEN THEM THEY WILL NOT LATCH OPEN. I'VE DISCOVERED WHY IT WON'T LATCH, BUT DEALERSHIP REFUSES TO FIX IT SINCE THEY CANNOT REPRODUCE IT. IT HAPPENS TO BOTH DOORS AT THE SAME TIME AND TEN MINUTES LATER THEY ARE BOTH WORKING AGAIN. I HAVE ACTUALLY BEEN HIT IN THE HEAD ONCE ALREADY WHEN THE DOOR FLEW BACK AT ME INSTEAD OF LOCKING IN PLACE. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10286231October 4, 2009
STRUCTURE:BODY
TOYOTA SIENNA ROLLOVER ACCIDENT AT LOW SPEED (35 MPH) RESULTING IN ROOF AND DRIVER SIDE STRUCTURAL FAILURE AND FATAL CRUSHING INJURY TO DRIVER. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
1
#10286246October 4, 2009
STRUCTURE:BODY:DOOR
MY 2004 TOYOTA SIENNA VAN'S PASSENGER SIDE POWER SLIDING DOOR CABLE SNAPPED. MAKING IT ONLY OPEN 1/4 OF THE WAY, I HAD TO CUT THE REST OF THE CABLE ON BOTH SIDES AND PUSH THE MANUAL OVERRIDE BUTTON TO USE THE DOOR MANUALLY. I HAVE READ IN EDMUNDS.COM FORUMS THERE HAVE BEEN MANY OTHERS WITH THE SAME PROBLEMS AND THE COST OF FIXING IT RANGES FROM $1200 - $2000 FOR THEY HAVE TO REPLACE THE WHOLE MOTOR. I THINK THIS CAN BE A SAFETY ISSUE IF YOUR IN A ACCIDENT AND NEED TO OPEN THE DOOR, AND THE CABLE SNAPS, THEN IT WILL NOT OPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10286172October 3, 2009
LATCHES/LOCKS/LINKAGES
I HAVE A 2004 TOYOTA SIENNA XLE LIMITED. BOTH SLIDING DOORS HAVE BROKEN. WHEN I HAVE BEEN DRIVING THE CAR WITH MY 7 YEAR OLD SON AND MY DOG IN THE CAR, THE DOOR HAS SLID OPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10285897October 1, 2009
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
SLIDING DOOR GETS STUCK. VERY DIFFICULT TO OPEN FROM OUTSIDE AND UNABLE TO OPEN FROM INSIDE. TRIED WD40 LUBRICATION BUT THIS DID NOT HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10285940October 1, 2009
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY
POWER SLIDING DOOR ON 2004 TOYOTA SIENNA XLE AWD FAILS TO OPERATE. THE DOOR IS ACTUATED BY A CABLE AND THE CABLE HAS BROKEN. THE REPLACEMENT IS EXTRAORDINARILY EXPENSIVE AT APPROX $1500 OR MORE. AS A RESULT, THE DOOR MUST BE OPENED OR CLOSED BY HAND, WHICH IS A DIFFICULT PROPOSITION, AND IF THE VEHICLE IS PARKED ON AN INCLINE, NEARLY IMPOSSIBLE. FURTHER, THE DOOR DOESN'T STAY OPEN WHEN ON AN INCLINE POSING A DANGER TO EXITING PASSENGERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10285964October 1, 2009
EQUIPMENT ADAPTIVE/MOBILITY
I'VE SEEN THAT TOYOTA IS RECALLING MANY VEHICLES BECAUSE OF LOOSE DRIVER'S SIDE FLOORMATS, BUT NOT THE SIENNA MINIVAN. AFTER I HEARD ABOUT THE PROBLEM I NOTICED THAT BOTH CLIPS HOLDING THE DRIVER'S FLOOR MAT BACK HAD COME LOOSE AND THE MAT HAD SLID SEVERAL INCHES TOWARD THE FRONT OF THE VEHICLE. I THINK I JUST NEVER THOUGHT MUCH ABOUT IT UNTIL I SAW THIS RECALL AND WHAT HAPPENED TO THAT POOR FAMILY. I HAD TO SNAP THE PLASTIC RETENTION CLIPS BACK INTO THE GROMMET HOLES, BUT I WONDER IF THIS IS HAPPENING ON OTHER CARS AS WELL, AND IF SO, WHY WASN'T SIENNA INVOLVED IN THE RECALL? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Toyota Sienna