Toyota Sienna Complaints

9,048 consumer complaints on file.

#10503584March 19, 2013
SEAT BELTS, AIR BAGS
TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE TRAVELING 55 MPH, ANOTHER VEHICLE CRASHED INTO THE CONTACT'S VEHICLE TWICE; ONCE FROM THE PASSENGER'S SIDE DOOR AREA AND AGAIN FROM THE REAR. AS A RESULT, THE CONTACT'S VEHICLE WAS PUSHED FORWARD AND INTO THE REAR OF ANOTHER VEHICLE. THE PASSENGER'S SIDE FRONT SEAT BELT FAILED TO RESTRAIN AND BOTH THE PASSENGER AND DRIVER'S SIDE FRONTAL AIR BAGS FAILED TO DEPLOY. THE FRONT PASSENGER WAS THROWN INTO THE DASHBOARD AND SUSTAINED FACIAL, BACK AND NECK INJURIES. THE DRIVER SUSTAINED INJURIES TO THE BACK AND THE LEGS. A POLICE REPORT WAS FILED AND THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 11,000......UPDATED 05/09/13 *BF UPDATED 05/22/2013 *JS
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10503421March 18, 2013
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
THE REAR HATCH STRUTS BLEW CAUSING THE REAR HATCH TO CLOSE AUTOMATICALLY AND FORCIBLY. LUCKILY, ONLY MY HUSBAND WAS UNDER THE HATCH AT THE TIME AND COULD STOP IT FROM HURTING SOMEONE. IT WOULD HAVE SERIOUSLY INJURED ONE OF OUR CHILDREN IF THEY WERE UNDER THE HATCH. IT HAPPENED VERY SUDDENLY AND UNEXPECTEDLY. THERE IS AN EXISTING RECALL ON OLDER SIENNA VANS TO FOR THE EXACT SAME ISSUE. THE DESIGN CHANGE DOES NOT SEEM TO MITIGATE AGAINST THE FAILURE. WE ALSO SEE THAT OTHER VEHICLES INCLUDING OTHER 2011 VANS CONTINUE TO HAVE THIS PROBLEM. WE ARE ASKING YOU TO CONTACT THE COMPANY TO DISCUSS THE RECALL WITH THEM AND SEE IF THE RECALL IS NOT MITIGATING THE RISK OF THIS FAILURE. I WOULD NOT WANT A CHILD (ONE OF THE REASONS IN PURCHASING A MINI-VAN) GET HURT WITH A HATCH COLLAPSING ON THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503461March 18, 2013
STRUCTURE:BODY:HATCHBACK/LIFTGATE
THE AUTOMATIC REAR LIFT GATE CLOSES AS SOON AS IT OPENS. IT BEEN DOING FOR PASS FEW DAYS NOW. ITS A PAIN BUT HAD TO GO THRU. ITS EXPENSIVE TO FIX,,, *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503482March 18, 2013
STRUCTURE:BODY, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
UPON PRESSING THE OPEN BUTTON ON THE REMOTE FOR THE PASSENGER SIDE SLIDING REAR DOOR, IT MAKES NOISE BUT DOES NOT OPEN. UPON FURTHER INVESTIGATION WE REALIZED THE CABLE HAD FRAYED AND THE DOOR GOT JAMMED HALF WAY OPEN. WE TOOK IT TO THE DEALERSHIP AND WERE TOLD TO ASK FOR AN EXCEPTION BUT BECAUSE IT WAS NOT COMPLETELY BROKEN THEY WOULD NOT FIX IT! THIS POSES A SAFETY ISSUE AS THE ONLY EXIT FOR REAR PASSENGERS IS NOW THE DRIVERS SIDE REAR DOOR UNTIL IT BREAKS AS WELL. RESEARCH SUGGESTS WE ARE JUST BARLEY OVER AND ONLY MONTHS BEYOND THE EXTENDED WARRANTY SERVICE FOR THIS DEFECT @ 120K OR 9YRS, LEAVING US TO ABSORB THE ENTIRE 1500-1800$ COST ASSOCIATED WITH REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503332March 17, 2013
STRUCTURE:BODY
DRIVERS DOOR STARTED TO CREAK AS IF THE HINGES WERE DRY. TRIED TO LUBE THE HINGE BUT DID NOT SOLVE THE PROBLEM. THE DOOR THE STARTED TO CLICK AND HAVE A BANGING SOUND AS IF SOMETHING WAS LOOSE OR BROKEN. *TR UPON INVESTIGATION FOUND THE LOWER WELD THAT ATTACHES THE DOOR OPEN HOLDING ARM TO HAVING BEEN BROKEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503347March 17, 2013
STRUCTURE:BODY
SLIDING DOOR IS NOT WORKING CORRECTLY, IT APPEARS CENTER HINGE BEARING HAS FAILED. VAN IS NOT USED THAT OFTEN. 2010 WITH ONLY ABOUT 12K MILES. IT IS DISTURBING TO SEE SO MANY OTHER PEOPLE ON THE INTERNET ALSO HAVING MANY ISSUES WITH SLIDING DOORS ON TOYOTA VAN. I USE TO BE A MECHANIC FOR COLLEGE. IT SEEMS PARTS USED ARE EITHER UNDER SPEC'D OR COST SAVING QUALITY TO FAIL SO SOON LIKE THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503230March 16, 2013
STRUCTURE:BODY
THE DRIVER DOOR MAKES A DOUBLE CLICKING SOUND EITHER ON OPENING OR CLOSING. TRIED PUTTING DW40, BUT DID NOT WORK. AFTER "GOOGLING" THE PROBLEM, DISCOVERED THAT MANY OTHER TOYOTA SIENNA OWNERS HAVE THE SAME PROBLEM. IT SEEMS AN ISSUE WITH THE WAY THE WELDING IS DONE ON THE DOOR. SOME BLOGGERS HAVE SAID THAT THE DEALER FIXED IT AT NO CHARGE. OTHERS STATE THAT THE DEALER AND/OR TOYOTA WILL NOT ADDRESS THE ISSUE BECAUSE THE VEHICLE IS OUTSIDE THE WARRANTY. MY DEEPEST FEAR IS THAT MANY DRIVERS HAVE STATED THAT THE DOOR HAS NOT OPENED AT ALL AND THAT THEY NEED TO EXIT THE CAR FROM THE PASSENGER SIDE. THIS IS OBVIOUSLY A MANUFACTURERS DEFECT AND DEFINITELY POSES A DANGER IF THE DRIVER CANNOT EXIT THE CAR, ESPECIALLY IF THERE IS AN EMERGENCY. THANK YOU! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503231March 16, 2013
STRUCTURE:BODY
UPON TRYING TO OPEN THE MANUAL, REAR SLIDING DOOR ON THE DRIVER'S SIDE, IT ONLY OPEN A FEW INCHES. ALMOST FELT LIKE IT WAS HITTING SOMETHING, PREVENTING IT FROM FULLY OPENING. TOOK IT TO A LOCAL, REPUTABLE MECHANIC, WHO TRIED TO "FEEL" IF ANYTHING WAS STUCK IN THE TRACK. DID NOT SEE OR FEEL ANYTHING IN THE TRACK. AFTER READING SEVERAL TOYOTA BLOGS, INCLUDING THIS SITE, IT SEEMS THAT A SAFETY FEATURE HAS MALFUNCTIONED. THERE IS A SAFETY FEATURE WHICH PREVENTS THE DOOR FROM OPENING COMPLETELY WHEN THE FUEL DOOR IS OPEN. THE MECHANIC SAID THAT THE ENTIRE DOOR WOULD HAVE TO BE TAKEN OFF, ACCESSING IT BY REMOVING THE CENTER SEATS AND GOING IN FROM THE OPPOSITE SLIDING DOOR. A COSTLY JOB. THIS IS APPARENTLY A MANUFACTURER DEFECT. I HAVE TWO 9 YEAR OLD BOYS, AND IF WE WERE INVOLVED IN A ACCIDENT, ONE OF THEM WOULD NOT BE ABLE TO GET OUT FROM HIS SIDE...THIS POSES A GREAT DANGER TO MY CHILD. THIS NEEDS FURTHER INVESTIGATION BY THE NHTSA.GOV AND A RECALL ISSUED BY TOYOTA! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502740March 14, 2013
STRUCTURE:BODY
UPON PRESSING THE OPEN BUTTON ON THE REMOTE FOR THE PASSENGER SIDE SLIDING REAR DOOR, THERE WAS ALOT OF GRINDING AND SCREECHING AND THE DOOR ONLY OPENED PARTIALLY. UPON FURTHER INVESTIGATION WE REALIZED THE CABLE HAD SNAPPED AND THE DOOR GOT JAMMED HALF WAY OPEN. AFTER SOME CONSIDERABLE EFFORT WE WERE ABLE TO CLOSE THE DOOR MANUALLY BUT IT WAS FOR THE LAST TIME. THE DOOR IS NOW STUCK CLOSED AND IS COMPLETELY INOPERABLE. THIS POSES A SAFETY ISSUE AS THE ONLY EXIT FOR REAR PASSENGERS IS NOW THE DRIVERS SIDE REAR DOOR UNTIL IT BREAKS AS WELL. RESEARCH SUGGESTS WE ARE JUST A FEW MILES OVER AND ONLY MONTHS BEYOND THE EXTENDED WARRANTY SERVICE FOR THIS DEFECT @ 120K OR 9YRS, LEAVING US TO ABSORB THE ENTIRE 1500-1800$ COST ASSOCIATED WITH REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502709March 13, 2013
AIR BAGS
AIRBAG LIGHT INDICATOR IN THE DASH STARTED BLINKING UNTIL NOW. FROM WHAT I HAVE READ, SOME AIRBAGS MAY NOT DEPLOY IN THE EVENT OF AN ACCIDENT DUE TO THIS, THUS, A SAFETY ISSUE. I HAVE READ IN THE FORUMS THAT THIS IS A COMMON PROBLEM FOR THE TYPE/MODEL OF MY MINIVAN. MY MINIVAN IS ALREADY OUT OF THE WARRANTY AND PERSONALLY THINK THAT THERE SHOULD BE A RECALL FOR THIS ISSUE. IF FEAR FOR THE SAFETY OF MY FAMILY WHENEVER WE USE THIS MINIVAN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502530March 12, 2013
SEAT BELTS
DRIVER SIDE SEATBELT STUCK IN SHOULDER RETRACTOR. IT DOESN'T RETRACT AND STUCK IN THE CURRENT POSITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502969March 11, 2013
ENGINE AND ENGINE COOLING
FAILURE OF A DEFECTIVE RUBBER OIL COOLER HOSE OCCURRED AT APP. 5:30 PM ON 2/11/2013 WHILE THE SIENNA WAS BEING DRIVEN ON A CITY STREET. THE VEHICLE RAPIDLY LOST MOST OF ITS OIL, AND INCURRED SIGNIFICANT AND VERY COSTLY ENGINE DAMAGE (RESULTING IN THE NEED FOR REPLACEMENT OF THE ENGINE SHORT-BLOCK, PLUS OTHER COLLATERAL ENGINE REPAIRS THAT THE TOYOTA DEALERSHIP AND TOYOTA ENGINEERING EVENTUALLY DETERMINED NECESSARY). SEE TOYOTA TECHNICAL SERVICE BULLETIN T-SB-0201, DATED 12/21/2011. THE OIL "SEEPAGE" TERM USED BY TOYOTA IN THIS TSB IS A COMPLETE MISNOMER, AS THE OIL LOSS WAS RAPID AND RESULTED IN OIL SPRAYING PROFUSELY UNDER THE FRONT OF THE VEHICLE. TOYOTA HAD NOT PREVIOUSLY COMMUNICATED ANY INFORMATION TO ITS UNSUSPECTING CUSTOMER REGARDING THIS SPECIFIC DEFECTIVE PART. ON 3/3/2011, THE CUSTOMER DISCOVERED THROUGH HIS OWN PERSONAL RESEARCH THE SCOPE AND MAGNITUDE OF TOYOTA'S PERVASIVE FAILURE HISTORY WITH A VERY SIMILAR DEFECTIVE RUBBER OIL SUPPLY HOSE. THE DEFECTIVE RUBBER OIL SUPPLY HOSE IS THE SUBJECT OF A CURRENT MULTI-PART LIMITED SERVICE CAMPAIGN (LSC) PRIOR LAUNCHED BY TOYOTA, HOWEVER TOYOTA IS INCREDIBLY CLAIMING TO THE CUSTOMER THAT THIS LSC CAMPAIGN (WHICH IS SET TO EXPIRE ON 3/31/2013) DOES NOT COVER THE DEFECTIVE OIL COOLER HOSE. IN THE CUSTOMER'S OPINION, TOYOTA HAS DEMONSTRATED GROSS NEGLIGENCE IN NOT INCLUDING COVERAGE OF BOTH DEFECTIVE RUBBER OIL HOSE PARTS UNDER THE CURRENT LSC (OR, NOT LAUNCHING A SEPARATE LSC ADDRESSING THE DEFECTIVE OIL COOLER HOSE). THIS DEFECTIVE RUBBER OIL COOLER HOSE COULD BE DESCRIBED AS A TICKING TIME BOMB FOR OWNERS OF AFFECTED TOYOTA HIGHLANDERS (2008 - 2011), HIGHLANDER HVS (2011), SIENNAS (2007 - 2011), AND VENZAS (2009 - 2011). THE CUSTOMER IS CONTINUING INTERFACE WITH TOYOTA, FOR TOYOTA TO ACCEPT FULL FINANCIAL RESPONSIBILITY FOR ALL CUSTOMER COSTS INCURRED IN THIS MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502348March 11, 2013
ENGINE
I AM NOT ALONE IN THIS ISSUE. JUST GOOGLE IT. I HAVE HAD AN ISSUE WITH MY ENGINE LIGHT BEING ON CONSISTENTLY SINCE I HAVE BOUGHT THIS VEHICLE, BRAND NEW. I HAVE SPENT HUNDREDS OF DOLLARS, ENDLESS HOURS AND A LOT OF ANXIETY AND FRUSTRATION. WHEN I LIVED IN OHIO, IT WAS NOT A "BIG DEAL" BECAUSE THERE WERE NO EMISSION REQUIREMENTS. WHEN I MOVED TO ARIZONA, IT BECAME A NIGHTMARE. I HAVE HAD SEVERAL SERVICES BY TOYOTA ON THE VAN. I HAVE PAID HUNDREDS OF DOLLARS FOR WHAT THEY TELL ME IS THE PROBLEM AND IT STILL HAS NOT BEEN FIXED. I READ OTHER PEOPLES STORIES ONLINE AND THE SAME "REMEDIES. SUGGESTED BY TOYOTA AND THEIR COMPUTER READOUTS" THAT COST HUNDREDS, SOMETIME THOUSANDS OF DOLLARS AND IT IS STILL NOT FIXED. THE SAFETY ISSUE ARISES, WHEN IS THE ENGINE LIGHT A REAL ISSUE AND WHEN IS IT JUST TOYOTAS MANUFACTURING DEFECT? THERE IS NO WAY TO TELL. I AM CAMPAIGNING AND WILLING TO ORGANIZE A SOCIAL MEDIA RECALL. I AM TIRED AND OUT OF MONEY FOR REPAIRS THAT DO NOT WORK. IT IS TIME FOR TOYOTA TO ADMIT THE ISSUE AND FIX IT. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502163March 9, 2013
STRUCTURE
DASHBOARD CRACKED, FROM LEFT TO RIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502181March 9, 2013
STRUCTURE:BODY
DRIVER SIDE DOOR WON'T OPEN ALL THE WAY AND THE DRIVER SIDE WINDOW WON'T GO ALL THE WAY DOWN. TOYOTA EXTENDED THE WARRANTY FOR A KNOWN DEFECTED WELD HOWEVER THIS WARRANTY IS FOR A 5 YEAR TERM OR 100K MILE FOR AN VERY IMPORTANT PART OF THE CAR. BECAUSE THE WINDOW WON'T GO DOWN TO PAY TOLLS I MUST OPEN THE DOOR. THE MAY CAUSE A DANGEROUS SITUATION. TOYOTA SHORT CHANGED ANY OWNER OF THIS VEHICLE BY NOT RECALLING THE VEHICLE FOR THIS DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10501958March 7, 2013
WHEELS, TIRES:TEMPORARY/EMERGENCY SPARE TIRE
THE SPARE TIRE IS MOUNTED UNDER THE VEHICLE WITH THE SHREDDER VALVE ORIENTED DOWNWARD FOR EASY ACCESS. THE WHEEL IS STEEL AND IS LOCATED SO THE TIRES KICK UP WATER AND ROAD SAND AND, WITH THIS ORIENTATION, WATER IS TRAPPED, LIKE IN A BOWL, AND SITS ON THE STEEL. THE PAINT HAS LONG BEEN BLASTED AWAY FROM THE SAND EXPOSURE AND NOW THE WHEEL IS RUSTED SO BADLY IT IS EXTREMELY THIN AND CANNOT BE USED WITHOUT RISKING FAILURE OF THE WHEEL, ESPECIALLY ON THE FRONT WHERE LOADS CAN REACH IN EXCESS OF 2500 POUNDS IN A DYNAMIC FATIGUE SITUATION. IT IS IMPORTANT TO NOTE THIS SIENNA HAS BEEN RECALLED ONCE ALREADY FOR RUST IN THIS AREA, THANKS TO YOU GUYS, AS RUST WAS DAMAGING THE RETAINING SYSTEM AND THE TIRE WAS FALLING OFF IN TRAFFIC. THEY HAVE SEEN THE RUSTED WHEELS AND THE STRENGTH IS NOW UNPREDICTABLE. ROAD SALT, RAIN, SAND ETC. AMOUNTS. THE SYSTEM DOES NOT HAVE ANY TYPE OF COVER. DEALER TOLD ME IT WAS NOT A PROBLEM. WE HAVE HAD 2 FLAT TIRES AND I THINK WITH MY WIFE & KIDS IN THE CAR IT IS A PROBLEM. IT IS A PROBLEM WAITING TO HAPPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10501988March 7, 2013
STRUCTURE, AIR BAGS
DASH HAS CRACKS ALL OVER. I AM A LITTLE WORRIED THAT THE PASSENGER SIDE AIR BAG WOULD HAVE AN ISSUE DEPLOYING PROPERLY IN THE EVENT OF A CRASH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10501479March 6, 2013
STEERING
DURING ROUTINE 60K MILE MAINTENANCE I WAS INFORMED THE "STEERING RACK" IS "LEAKING FROM THE PASSENGER SIDE". AFTER ONLY 61K MILES, THIS SEEMS TO BE AN EARLY FAILURE OF SUCH A MAJOR COMPONENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10501848March 6, 2013
STRUCTURE:BODY:HATCHBACK/LIFTGATE
THE AUTOMATIC REAR LIFT GATE CLOSES PREMATURELY. THE ABOVE DATE IS THE LAST TIME AN INJURY WAS CAUSED. I THINK THAT THE GAS STRUTS ARE DEFECTIVE, AND CAN NO LONGER SUPPORT THE WEIGHT OF THE LIFT GATE, WHICH CAUSES THE GATE TO CLOSE PREMATURELY. THE FAILURE HAS HAPPENED SEVERAL TIMES IN THE PAST YEAR. ON ONE OCCASION, THE GATE STRUCK THE BRIDGE OF MY NOSE AND CAUSED A SMALL LACERATION. I THINK THAT THE STRUTS CAN NO LONGER SUPPORT THE WEIGHT OF THE LIFTGATE WHEN IT IS OPEN, SO THE LIFTGATE WILL FALL ABOUT TEN INCHES AFTER IT REACHES THE FULLY OPEN POSITION, AT WHICH POINT THE POWER MOTOR WILL ENGAGE THE POWER LIFTGATE TO THE FULLY CLOSED POSITION. THIS HAS CAUSED INJURY TO ME BECAUSE I WAS STRUCK BY LIFTGATE WHEN IT FALLS OR CLOSES. I THINK THAT TOYOTA SHOULD CORRECT THE DEFECT BY REPLACING THE GAS STRUTS WITH REDESIGNED GAS STRUTS THAT HAVE LONGER SERVICE LIFE. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10501870March 6, 2013
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM
ONCE OPENED, THE VEHICLE DOOR WOULD NOT CLOSE. I HAD TO USE EXCESSIVE FORCE TO GET IT TO CLOSE & THE ONLY WAY IT DID SO WAS AFTER THE POWER SLIDING DOOR CABLE HAD SNAPPED. HAD THIS HAPPENED WHILE AWAY FROM HOME, I MAY HAVE HAD TO DRIVE HOME WITH THE DOOR OPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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