Toyota Sienna Complaints

9,048 consumer complaints on file.

#10505424April 2, 2013
TIRES
I HAVE A 2011 TOYOTA SIENNA THAT I PURCHASED NEW IN NOVEMBER 2010. IT CAME WITH FIRESTONE FR710 P235/60R17 TIRES. I HAVE 29900 MILES ON THE VAN AND THE TIRES ALREADY NEED TO BE REPLACED. THE OUTER TREAD IS GONE. THE TIRES ARE SO BAD THAT I NEARLY HAD A WRECK DURING A RECENT RAIN AFTER HYDROPLANING ACROSS A LANE OF ONCOMING TRAFFIC. THE TIRES HAVE BEEN ROTATED APPROX EVERY 5000 MILES WITH THE TOYOTA 24 MONTH AUTO CARE PLAN. I CALLED TOYOTA WHO REFERRED ME TO FIRESTONE WITH "GOOD LUCK" (APPARENTLY THEY HAVE NOT HAD MUCH SUCCESS IN DEALING WITH FIRESTONE ON THIS TYPE OF ISSUE). I CALLED FIRESTONE AND THE REPRESENTATIVE INFORMED ME THAT EVEN THOUGH THESE TIRES ARE TYPICALLY ADVERTISED WITH A 65,000 MILE WARRANTY, BECAUSE THEY ARE "ORIGINAL EQUIPMENT TIRES," THERE IS NO WARRANTY. I WAS ALSO TOLD THAT BECAUSE THESE ARE "ORIGINAL EQUIPMENT TIRES" THEY ARE ONLY EXPECTED TO PERFORM 20000-30000 MILES BEFORE NEEDING REPLACEMENT. I HAVE NEVER HAD A NEW VEHICLE THAT NEEDED THE TIRES REPLACED AFTER 30000 MILES. THE FIRESTONE REPRESENTATIVE DID OFFER A 25% DISCOUNT ON NEW TIRES, HOWEVER I AM A LITTLE HESITANT AT BUYING ANOTHER SET OF FIRESTONE TIRES BECAUSE I DO NOT FEEL LIKE THEY ARE STANDING BESIDE THE QUALITY OF THEIR PRODUCT. I ALSO DO NOT THINK THEY SHOULD NEED TO BE REPLACED THIS SOON. WHY SHOULD ONE TIRE BE EXPECTED TO LAST 65000 MILES AND THE SAME TIRE, JUST BECAUSE IT CAME ON THE VEHICLE, ONLY BE EXPECTED TO LAST 20000-30000 MILES? I FEEL LIKE IT WAS HIS WAY OF BRUSHING OFF MY CONCERN ABOUT THE QUALITY OF THESE TIRES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505177April 1, 2013
SERVICE BRAKES
I REPLACED MY BRAKES PAD AND ROUTERS LESS THAN A YEAR AGO AND REPLACED ALL 4 TIRES DECEMBER 2012 AT SEARS. MY ABS LIGHT AND TIRE PRESSURE LIGHT COME ON EVERY TIME I DRIVE AND RECENTLY I PULLED OUT OF MY DRIVEWAY AT NO MORE THAN 5 MPH AND PRESSED ON THE BRAKE AND I COULDN'T STOP REVERSING IN THE STREET. I FELL WHEN I DRIVING THE ANTI BRAKE SYSTEM TRIES TO WORK. BECAUSE MY PEDAL JUMPS AND VIBRATES AND I HEAR CLICKING GRINDING SOUNDS. I HAVE HAD TO STOP INTERSECTIONS BECAUSE MY VAN WOULDN'T STOP WHEN I NEEDED IT TOO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505185April 1, 2013
LATCHES/LOCKS/LINKAGES
PASSENGER DOOR ON OUR 2008 SIENNA MINIVAN WOULD NOT LATCH SHUT. NOTHING WAS JAMMED IN IT. WE PRESSED THE AUTOMATIC DOOR BUTTON SEVERAL TIMES AND FINALLY IT LATCHED. THE NEXT DAY IT WOULD NOT OPEN. YOU COULD HEAR THE MOTOR TRYING BUT IT WOULD NOT OPEN WHEN YOU PRESSED ANY BUTTONS OR MANUALLY. AGAIN WE PRESSED THE BUTTON MULTIPLE TIMES AND FINALLY IT MADE A POPPING NOISE AND RELEASED. THE DOOR OPENED A FEW INCHES AND NOW THE CABLE INSIDE WAS BROKEN AND HANGING DOWN. THE DOOR NO LONGER AUTOMATICALLY OPENS AND CLOSES AND THE CABLE IS STILL HANGING FROM THE DOOR. WE TOOK THE VAN TO THE DEALER WITH AN AUTOMATIC SLIDING DOOR RECALL LETTER WE RECEIVED FROM TOYOTA. THE DEALER STATED THE PART THAT BROKE ON OUR VAN WAS NOT COVERED IN THE RECALL. THEY SAID IT WOULD COST OVER $1,000.00 TO FIX. WE HAD THEM PUT DOOR BACK TOGETHER BECAUSE WE DID NOT WANT TO PAY FOR THE REPAIR UNTIL WE DO MORE RESEARCH ON THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505221April 1, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2006 TOYOTA SIENNA. THE CONTACT STATED THAT THE WHEN OPENING THE DRIVER'S SIDE DOOR, THE DOOR WOULD EXHIBIT AN ABNORMAL CRACKING SOUND. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR A DIAGNOSTIC TEST. THE DEALER STATED THAT THE ENTIRE DRIVER'S SIDE DOOR NEEDED TO BE REPLACED. THE CONTACT DID NOT HAVE THE DOOR REPLACED. THE FAILURE MILEAGE WAS 52,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505309April 1, 2013
SERVICE BRAKES
WHILE ATTEMPTING TO DRIVE TO WORK WHILE ON A PARKWAY (WITH NO SHOULDER TO PULL OVER ON) SUDDENLY THERE WAS A DRAGGING FEELING AS IF THE PARKING BRAKE WAS APPLIED. I IMMEDIATELY PULLED OFF AT THE NEAREST EXIT AND PULLED OVER, MY BRAKE PEDAL FELT EXTREMELY HARD LIKE IT WAS STUCK DOWN. I PUT THE CAR IN PARK AND PULLED THE BRAKE PEDAL UP WITH MY FOOT, THEN PUSHED DOWN ON IT SEVERAL TIMES AGAIN, AT THIS TIME IT SEEMED FINE BUT I DECIDED NOT TO GO TO WORK BUT DRIVE DIRECTLY TO THE TOYOTA DEALER WHICH WAS NOT FAR FROM WHERE I WAS. THE PROBLEM CONTINUED AND I AGAIN PULLED OVER AND REPEATED THE "PULLING UP OF THE BRAKE PEDAL AT WHICH TIME I SMELLED SOMETHING BURNING, I THEN CONTINUED ABOUT A BLOCK AND A HALF TO THE DEALERSHIP SERVICE DEPARTMENT. UPON ARRIVAL THAT IS WHEN MY DASHBOARD LIT UP WITH SEVERAL WARNING LIGHTS. AFTER THE SERVICE DEPARTMENT DIAGNOSED THE PROBLEM OF A BENT BRACKET ON MY BRAKE PEDAL ASSEMBLY I DID SOME RESEARCH OF MY OWN AND DISCOVERED THAT THERE WAS A FACTORY RECALL OF THE 2011 TOYOTA SIENNA'S FOR THE EXACT SAME PROBLEM (THE PART NUMBER 47110-08080). NEITHER THE DEALERSHIP, TOYOTA MOTOR COMPANY OR TOYOTA EXTRA CARE (THE VERY EXPENSIVE EXTENDED WARRANTY THAT I PURCHASED) WANTED TO TAKE RESPONSIBILITY FOR THE PROBLEM. I WAS TOLD THAT THE BRAKE PADS AND ROTORS WOULD NOT HAVE BEEN DAMAGED IF I DID NOT EXCESSIVELY DRIVE THE VEHICLE, WHEN I ASKED THEM WHAT THEY CONSIDERED EXCESSIVE THEY COULD NOT ANSWER. I EXPLAINED TO THEM THAT THERE WAS NO SHOULDER ON THE PARKWAY THAT I WAS TRAVELING ON, BUT I DID EXIT AT THE FIRST POSSIBLE ONE AND DROVE APPROXIMATELY 1 MILE TO THE DEALERSHIP/SERVICE DEPARTMENT. I AM EXTREMELY UNHAPPY AND QUITE HONESTLY NOT COMFORTABLE WITH THE VEHICLE AND THE TOYOTA MOTOR COMPANY ITSELF. I HOPE THAT TOYOTA WILL ACCEPT RESPONSIBILITY FOR THIS FAULTY PART AND TAKE THE PROPER MEASURES TO CORRECT THIS VERY UNSAFE ISSUE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504997March 29, 2013
STRUCTURE:BODY:DOOR
POWER LIFT FUNCTION OF REAR DOOR MALFUNCTION. UPON ENGAGING THE POWER DOOR, IT IMMEDIATELY STARTED GOING DOWN ONCE IT REACHED THE TOP AND WILL NOT STOP IF SOMEONE IS IN BETWEEN IT. THE STRUTS OR BRACKETS ARE NOT ABLE TO KEEP THE DOOR OPEN, MAKING THE MECHANISM AUTOMATICALLY SHUT THE DOOR. EXTREMELY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505002March 29, 2013
AIR BAGS
PASSENGER AIR BAG LIGHT WENT ON. REPORTED IT TO TOYOTA LEESBURG DURING ITS FIRST MAINTENANCE APPOINTMENT. TECHNICIAN DID SOMETHING UNDER THE PASSENGER SEAT AND THE LIGHT DISAPPEARED. HE SAID THAT IT POSES NO PROBLEM. LIGHT WENT ON AGAIN ABOUT A MONTH LATER. REPORTED THE INCIDENT SEVERAL TIMES DURING MAINTENANCE CHECKS. LIGHT KEPT COMING BACK ON UNTIL THE WARRANTY EXPIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504657March 27, 2013
STRUCTURE:BODY
THREE OF THE FOUR DOORS OF OUR TOYOTA SIENNA HAVE BROKEN. WHEN THE CABLE THAT OPERATES THE REAR SLIDING PASSENGER DOOR SNAPPED, IT BECAME ENTANGLED IN THE DOOR MECHANISM. WHEN WE TRIED TO SHUT THE DOOR MANUALLY, THE GLASS FROM THE DOOR SHATTERED ON THE CHILDREN SITTING IN THE REAR SEAT. PREVIOUSLY, THE DRIVER'S DOOR HINGES SNAPPED. WE DISCOVERED THIS PROBLEM WHEN THREE OF FOUR HINGES HAD SNAPPED. THE DOOR WAS AT RISK OF FALLING OFF ENTIRELY. WE HAVE BROUGHT THIS TO TOYOTA'S ATTENTION (NOW A SMALL CLAIMS MATTER). TOYOTA HAS REFUSED TO ACKNOWLEDGE OR REMEDY THE SITUATION AND HAS NOT ISSUED A SAFETY RECALL (IT HAS OFFERED REPAIRS IN SOME CASES (OURS WAS NOT COVERED BECAUSE OF MILEAGE)AS A LIMITED EXTENDED WARRANTY). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504572March 26, 2013
STRUCTURE:BODY
TOYOTA SIENNAS ARE PRONE TO DOOR POPPING WHEN OPENING AND CLOSING DUE TO BROKEN DOOR WELDS. THEY ARE CALLING IT A "WARRANTY ENHANCEMENT" RATHER THAN A "RECALL." *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504583March 26, 2013
SEAT BELTS
THE FRONT SEAT BELTS--ESPECIALLY THE PASSENGERS SEAT BELT, OFTEN BECOME STUCK WHEN EXTENDED BECAUSE OF TWISTING AND FOLDING UP UPON ITSELF. SOMETIMES THE SEAT BELT CANNOT RETRACT AT ALL; MORE OFTEN THAN NOT, BECAUSE OF THE TWISTING, THE SEAT BELT BECOMES JAMMED IN THE FULLY EXTENDED POSITION. THE RESULT IS THAT THE IT THE OCCUPANT ISN'T (ADEQUATELY) RESTRAINED. THIS HAPPENS 5 - 8 TIMES PER WEEK. ALSO A PROBLEM, BECAUSE THE BELT IS NOT RETRACTED, IT FREQUENTLY GETS SLAMMED IN THE DOOR WHEN THE DRIVER OR PASSENGER GET OUT OF THE VEHICLE. OVER TIME, THE INTEGRITY OF THE BELT WILL SUFFER FROM THIS. I NEVER KNOW WHEN THE BELT WILL TWIST. IF A PASSENGER LEANS FORWARD AND THEN BACK,THAT IS ENOUGH FOR THE BELT TO TWIST UPON RETRACTION. NOW I HAVE AN IMPROPERLY RESTRAINED PASSENGER AT RISK FOR INJURY IN A MOVING VEHICLE. PLEASE DO NOT WAIT FOR A FATALITY BEFORE ACTING ON THIS. WE REQUIRE OCCUPANTS TO WEAR BELTS FOR A REASON. IT IS THE LAW. IF TOYOTA'S BELTS ARE FAILING, WE LOSE THE BENEFIT OF THE SEAT BELT AND ARE UNPROTECTED. PLEASE SEE OTHER WEBSITES THAT LIST THIS PROBLEM, THE VIN NUMBERS OF THESE CARS ARE SIMILAR. HTTP://WWW.CARPROBLEMZOO.COM/TOYOTA/SIENNA/SEAT-BELT-PROBLEMS.PHP AND ALSO HTTP://WWW.ABOUTAUTOMOBILE.COM/COMPLAINT/2004/TOYOTA/SIENNA/SEAT+BELT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504601March 26, 2013
AIR BAGS
STARTED VEHICLE AND THE AIR BAG SRS LIGHT BEGAN FLASHING.THE LIGHT FLASHED FOR ABOUT 2 WEEKS THEN WENT OUT. ABOUT 1 WEEK LATER IT BEGAN FLASHING AGAIN.THE LAST COUPLE OF WEEKS IT HAS BEEN ON AND OFF .IT WILL BE OFF 2DAYS OR SO THEN FLASH FOR A DAY OR TWO. IT WAS OFF YESTERDAY BUT ON TODAY. I HAVE RESEARCHED THE PROBLEM ON LINE AND FOUND MANY PEOPLE WITH THE SAME PROBLEM. I HAVE NOT BEEN TO A DEALER BECAUSE OF THE HIGH COST MANY PEOPLE ARE BEING QUOTED TO REPAIR THE PROBLEM. SOME PEOPLE HAD THEIR CARS REPAIRED ONLY TO FIND THE PROBLEM RETURN.I AM VERY CONCERNED ABOUT THIS SAFETY PROBLEM. WHEN IT FLASHES, IS IT OPERATIONAL? WE MAY BE DRIVING OUR CARS WITHOUT AIR BAG PROTECTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504635March 26, 2013
STEERING
VEHICLE HAD BEEN PARKED. WHEN WE BACKED OUT I TURNED THE WHEEL TO THE LEFT. THERE WAS A "CLUNK" AND IT FELT LIKE I JUST WENT OVER SOME OBJECT WITH THE RIGHT FRONT TIRE. WE COULD FIND NOTHING IN THE PARKING LOT THAT WOULD CONTRIBUTE TO THIS. I DROVE THE CAR THAT DAY WITHOUT FURTHER INCIDENT. THE NEXT DAY WE WENT ON A 430 MILE TRIP. SEVERAL TIMES THAT WE PARKED WE HEARD THE SAME "CLUNK" AND FELT A SLIGHT DROP IN THE RIGHT FRONT. I WENT TO THE TOYOTA DEALER AS SOON AS I COULD GET AN APPOINTMENT ON 2/26/13. TOYOTA FOUND THAT THE INTERNAL POWER STEERING RACK WAS FAILING AND HAD TO BE REPLACED FOR SAFETY. THE PART NUMBER WAS: 0 44250-08041. I ASKED TOYOTA IF THERE WERE ANY SAFETY RECALLS. THERE WERE NONE. TOYOTA SAID THESE FAILURES DID OCCUR ON TRUCKS IN HEAVY DUTY USE BUT NOT IN SIENNA MINI-VANS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504459March 25, 2013
AIR BAGS
THE SRS LIGHT CAME ON AND WE CANNOT GET IT TO TURN BACK OFF, OUR VEHICLE IS NOT UNDER WARRANTY ANYMORE AND TOYOTA DEALERSHIP HAS ADVISED US EVEN IF IT WAS THEY WOULDN'T BE ABLE TO ASSIST US. THIS IS A SAFETY ISSUE AND WE ARE WORRIED FOR OURS AND OUR CHILDREN'S LIFE'S IF WE WERE TO TO BE IN AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504255March 23, 2013
STRUCTURE:BODY, WHEELS
WHILE BACKING THE CAR IN MY DRIVEWAY IT SUDDENLY ACCELERATED AND COULD NOT BE STOPPED BY BRAKING BEFORE IT STRUCK STONE WALL, BLOWING THE RIGHT REAR TIRE, DAMAGING THE UNDERBODY AND DAMAGING THE STONE WALL. VERY SCARY! *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10504213March 23, 2013
ENGINE
WHILE DRIVING ALOT OF SMOKE COMING OUT FROM ENGINE, PULLED OVER AND TURN OFF AND ALL CAME OUT OF CAR AND OIL STARTED LEAKING. NEXT DAY TOOK VAN TO THE TOYOTA DEALER AND THEY CHECKED EVERYTHING WAS FINE BUT THERE WAS A PART( OIL HOSE NO.1 ) THAT WAS BEEN RECALL AND IT BEEN FIX BY TOYOTA DEALER BUT SAME HOSE WAS BLOW WHICH IS DANGEROUS THAT TOYOTA DEALER TOLD US AND HE WAS SURPRISED THAT COULD NOT HAPPEN AFTER REPLACE PART THAT MEAN THEY STILL HAVE THAT SAME PROBLEM AND WE WAS ON I-10 , WE STOP THE VAN ON TIME OTHERWISE WE WONT ABLE TO MOVE VAN AND WE MIGHT LOST OUR LIFE SO PLEASE INVESTIGATE AND SAVE OTHERS LIFE . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504137March 22, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT NOTICED THAT THE ENTIRE DASHBOARD WAS CRACKED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION WHERE THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 25,000. UPDATED 8/26/13 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503868March 21, 2013
STRUCTURE:BODY
DURING OPENING AND CLOSING THE FRONT DOOR ON DRIVER SIDE, IT MAKES A LOUD POPPING NOISE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503927March 21, 2013
VISIBILITY:SUN/MOON ROOF ASSEMBLY, VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE SUNROOF SHATTERED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED THAT AN OBJECT MAY HAVE STRUCK THE GLASS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WAS APPROXIMATELY 25,000. THE VIN WAS UNAVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503712March 20, 2013
AIR BAGS
AIR BAG WARNING LIGHT CAME ON SIGNIFYING A SYSTEM FAILURE. THIS IS A CHRONIC ISSUE WITH 2006 SIENNAS, REGARDLESS OF MILEAGE. SEEMS TO BE MORE A MATTER OF TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502995March 20, 2013
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
2012 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO POOR VEHICLE DASH BOARD ILLUMINATIONS. *SMD THE CONSUMER STATED WHEN DRIVING DURING THE DAY TIME, WITH THE DAY TIME RUNNING LIGHTS ON, THE DASH DID NOT ILLUMINATE. THE ONLY ILLUMINATION WAS FROM THE HEADLIGHTS AND EVEN THEN, IT WASN'T THAT WELL LIT. THE DASH IS GREY IN COLOR, SO IT BLENDED IN WELL ON A CLOUDY DAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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