Toyota Sienna Complaints

9,048 consumer complaints on file.

#10840430March 8, 2016
UNKNOWN OR OTHER
AS I HAVE DRIVEN ON THE HIGHWAY, ON THREE SEPARATE OCCASIONS, MY REAR SLIDING DOORS HAVE SPONTANEOUSLY OPENED ON THEIR OWN. AFTER IT HAPPENED THE FIRST TIME, WE TURNED OFF THE AUTOMATIC DOOR FEATURE AND IT STILL HAPPENED ANOTHER TWO TIMES. WHEN WE TOOK IT INTO THE DEALERSHIP WE WERE INFORMED THAT THIS WAS A "KNOWN ISSUE WITH 2007-2011 TOYOTA SIENNA'S BUT THAT TOYOTA HAS NOT ACKNOWLEDGED AN ISSUE YET WITH 2012 SIENNA'S". WE WERE ALSO TOLD IT WOULD COST OVER $5000 FOR A PARTIAL FIX. WHEN I CALLED TOYOTA CORPORATION THEIR RESPONSE WAS "WHAT DO YOU WANT US TO DO ABOUT IT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10845508March 8, 2016
ELECTRONIC STABILITY CONTROL (ESC)
THE VEHICLE STABILITY SYSTEM ACTIVATED WHILE TRAVELLING 75 MPH ON THE INTERSTATE. THE CAR WAS TRAVELLING ON A SECTION OF ROAD THAT CURVED TO THE LEFT. DUE TO THE BRAKING ACTION INDUCED BY THE VSC AT THE HIGHWAY SPEED, THE CAR SWERVED AND ALMOST HIT VEHICLES IN THE OTHER LANES. THE CAR HAS EXHIBITED THIS BEHAVIOR MANY TIMES, AND THERE ARE AT LEAST TWO SECTIONS OF ROAD WHERE I CAN MAKE IT HAPPEN AT WILL. DUE TO THE EXTREME DANGER OF LOSING CONTROL OF THE CAR WHILE IT IS APPLYING THE BRAKES, I HAVE DISABLED THE VSC SYSTEM, CAUSING LOSS OF ANTI-LOCK BRAKES, VSC, ETC. THIS IS A COMMON PROBLEM WITH A LOT OF COMPLAINTS ON MULTIPLE WEB SITES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10845509March 8, 2016
SUSPENSION
I WAS DRIVING ON CITY ROADS AND NOTICED CLUNKING NOISE IN RIGHT FRONT PASSENGER SIDE BY TIRE ESPECIALLY WHEN I WOULD GO OVER UN SMOOTH ROADS OR RAILROAD TRACKS. PIECE OF BROKEN SUSPENSION COIL FLEW OUT ONTO THE ROAD. I WAS FORTUNATE IT DID NOT PUNCTURE THE TIRE. I TOOK INTO DEALER AND SHOWED THEM BROKEN PIECE AND FOUND THAT RIGHT REAR COIL WAS ALSO BROKEN BUT STILL INTACT. I HAD TO REPLACE BOTH COILS AT CONSIDERABLE EXPENSE. SINCE VEHICLE WAS NO LONGER MAKING NOISE I HAD TO INSIST THEY LOOK AT IT AND WAS CHARGED $69 TO JUST EXAMINE IT. THEN OF COURSE THEY SAW WHAT AN UNSAFE SITUATION IT WAS. THE BROKEN COIL LOOKED RUSTED TO ME IN SPOTS LIKE ITS A MANIFACTURERS DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10845652March 8, 2016
ELECTRICAL SYSTEM
SLIDING DOOR QUIT WORKING. DOOR WOULD GET STUCK MIDWAY THROUGH OPERATION AND JAM. CABLES EXPOSED OUTSIDE OF VEHICLE. TOYOTA STATED THERE WAS NO TYPE OF COVERAGE OR RECALL OUTSIDE OF REGULAR WARRANTY. ENTIRE MOTOR AND CABLES NEED TO BE REPLACED FOR APPROXIMATELY $1400 OR THEY RECOMMENDED GOING TO A MANUAL OVERRIDE. CHILDREN HAVE BEEN NEARLY CAUGHT IN MANUAL DOOR CLOSING BECAUSE OF RAPID CLOSING, WORSE ON A SLOPE. ONLINE RESEARCH REVEALS THAT MANY SIENNA'S HAVE SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10840039March 5, 2016
STEERING
VISITED THE DEALER TO CHECK THE NOISE, TPMS AND VIBRATINGSOUND WHEN MAKING TURNS AND DRIVING OVER 35 MPH. TECH INFORMED ME THAT THE FRONT PASSENGER SIDE TIRE HAD BUMP AND FOUND THAT THE STEERING RACK AND PINION SECTOR IS LEAKING FROM THE PASSENGER SIDE BOOT AND THE STEERING HAS A KNOCKING NOISE WHEN TURNING THE STEERING WHEEL. MILES 85K
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839796March 4, 2016
STRUCTURE:BODY
THERE WAS A RECALL ON THE BACK HATCH DOOR. I REPORTED TO THE DEALERSHIP OF PURCHASE AND COMPLAINED THAT THE BACK DOOR HATCH SOMETIMES DID NOT CLOSE PROPERLY AND IN THE MIDST OR OPENING WHETHER ELECTRONICALLY OR MANUALLY WOULD COME DOWN AGAIN WHILE PUTTING GROCERIES ETC IN THE BACK AND SEVERAL TIMES WAS HIT ON THE HEAD OR BACK AND ALSO MY GRANDSON. VEHICLE WAS PARKED IN A PARKING LOT AND/OR AT MY HOUSE. IT HAPPENS 1 OUT OF 10-20 TIMES OPENING BACK HATCH.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10839797March 4, 2016
STRUCTURE:BODY
BOTH PASSENGERS DOOR QUIT SHUTTING OR OPENING FROM INSIDE OR OUTSIDE. SINCE THEY ARE ELECTRONICALLY OPENED AND CLOSED THEY WOULD NOT OPEN MANUALLY. ONE DOOR OPENS JUST ABOUT 5 INCHES AND AUTOMATICALLY SHUTS AGAIN. THIS DOOR HAS NOT OPENED IN ABOUT 6 MONTHS. THIS IS THE DOOR ON DRIVERS SIDE BUT SECOND SEATS WITH SLIDING DOOR. PASSENGER SIDE DOOR SECOND SEAT OPENS AND CLOSES INTERMITTENTLY, SOMETIMES IT OPENS SOMETIMES NOT. IT HAS ALMOST SHUT MY PETS TRYING TO GO OUT THE DOOR AND AUTOMATICALLY WILL SHUT BACK. IT STARTED DOING THIS AROUND THE SAME TIME THE OTHER DOOR STOPPED OPENING AND SHUTTING. I MENTIONED THIS TO THE DEALERSHIP BUT THEY BRUSHED ME OFF. THE FRONT DRIVERS DOOR STARTED MAKING A NOISE WHEN OPENING AND WOULD CLOSE BY ITSELF WHEN JUST PARKED AND MADE A POPPING NOISE WHEN OPENED. ALSO TOLD THIS TO DEALERSHIP WITH SAME RESULTS. VEHICLE PARKED WHEN ALL OCCURRENCES HAPPENED. HAD TO PULL OVER ONE TIME OFF SIDE OF ROAD TO SEE WHY I COULDN'T OPEN DOORS FOR I HAD A SMALL 3 YR OLD CHILD IN A CAR SEAT AND WAS HARD TO GET HER OUT THROUGH THE PASSENGER FRONT DOOR FROM BACK SET OF SEATS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839951March 4, 2016
WHEELS
WE PURCHASED A 2014 PRE OWNED CERTIFIED TOYOTA SIENNA WITH 24K MILES ON DECEMBER 2014. WE WERE TOLD THAT THE TIRES WERE INSPECTED AND ALL HAD A 6/32" THREAD DEPTH. WE TOOK THE VAN FOR SERVICE A YEAR AND TWO MONTHS LATER TO THE SAME TOYOTA DEALER, AFTER DRIVING IT FOR 8K MILES. THEY TOLD US THAT ARE TIRES WERE WORN OUT AND WE NEED TIRES ASAP. THREE TIRES ARE 3/32" AND ONLY ONE IS 6/32". I ASKED HOW CAN THIS HAPPEN IF WE ONLY DROVE IT 8K MILES AND HE DIDN'T ANSWER. MY KIDS AND I AT THIS TIME ARE IN DANGER BECAUSE THE TIRES CAN POP AT ANY TIME. WE CONTACTED TOYOTA AND FILED A COMPLAINT. WE RECEIVED A CALL FROM THE MANAGER AT THE DEALER AND SAID SHE COULD NOT DO ANYTHING ABOUT THE SITUATION. WE TRIED TO ASK HER WHY ARE THREE TIRE WORN OUT BUT ONE IS STILL 6/32" AND THE MANAGER IGNORED THE QUESTION, SAYING THAT THEY GAVE US 6/32" THREAD DEPTH TIRES. AT THIS TIME I DO NOT KNOW WHAT TO DO. HOW CAN THE CAR HAVE 32K MILES AND NEEDS TIRE REPLACEMENT. I DON'T BELIEVE THAT 8K MILES BROUGHT 6/32" TO 3/32" ON ONLY THREE TIRES. I WANT TO KNOW IF IT IS THE TIRE THAT IS DEFECTIVE OR THE VAN ITSELF. PLEASE HELP US FIGURE THIS SITUATION OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10840002March 4, 2016
WHEELS
I HAVE AN ALL WHEEL DRIVE TOYOTA SIENNA WITH RUN-FLAT TIRES THAT I BOUGHT NEW. THE TIRES HAD CATASTROPHIC WEAR DOWN TO THE BELTS ON THE IN ONLY 25000 MILES, ESPECIALLY ON THE REAR. SUSPENSION ALIGNMENT CHECK AT THE DEALER SHOWED THAT THE REAR SUSPENSION WAS "IN-SPEC" AND ADDITIONALLY WAS NOT ADJUSTABLE. THE EALER TOLD ME THIS TYPE OF WEAR WAS "NORMAL". I HAVE NEVER SEEN TIRES WEAR AT THE INSIDE EDGE DOWN TO THE STEEL BELTS LIKE THIS ON ANY OF MY MANY VEHICLES OVER 40 YEARS OF DRIVING. I WAS TOLD THAT IT WAS DUE TO RUN FLAT TIRES, AND THIS IS HOW THEY WEAR. I DON'T BELIEVE THAT AS I HAVE ANOTHER VEHICLE WITH RUN FLAT TIRES THAT HAS NO SUCH PROBLEM. I BELIEVE THERE IS SOMETHING SERIOUSLY WRONG WITH THE SUSPENSION GEOMETRY WITH THE TOYOTA SIENNA AWD VEHICLE THAT CAUSES THIS CATASTROPHIC AND SEVERE TIRE WEAR. THESE WERE FACTORY INSTALLED OEM BRIDGESTONE TURANZA TIRES, NEVER ABUSED OR OVERLOADED, AND AS CAN BE SEEN IN THE PICTURES, WERE WORN, BUT WERE NOT DOWN TO THE WEAR BARS. UPON RESEARCHING THIS PROBLEM, IT WOULD APPEAR THAT IT IS A VERY COMMON ISSUE SPECIFIC TO TOYOTA SIENNA AWD VANS. I CAN NOT UNDERSTAND THIS WEAR BEING "NORMAL" UNDER ANY DEFINITION. IT IS CLEARLY A SAFETY HAZARD AND A DEFECT EITHER WITH THE VEHICLE OR THE DESIGN OF THESE TIRES..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10840000March 4, 2016
STRUCTURE:BODY
REAR BACK DOOR FLEW OPEN AND UNABLE TO LATCH WHILE DRIVING ON PARKWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839744March 3, 2016
STRUCTURE:BODY:TRUNK LID
TL* THE CONTACT OWNS A 2008 TOYOTA SIENNA. THE CONTACT STATED THAT THE TRUNK HANDLE WAS MELTING. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHO STATED THAT NOTHING COULD BE DONE EXCEPT TO REPLACE THE HANDLE AT A COST. THE FAILURE WAS NOT REMEDIED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839066February 29, 2016
STEERING
VERY STIFF WHEN TURNING. STEERING SEEMS TO LOCK AND MAKING A TURN AND RETURNING TO NORMAL DRIVING POSITION IS FAULTY, I TOOK IT TO TWO MECHANICS AND THEY BOTH SAID IT WAS THE RACK AND PINION THAT HAD TO BE REPLACED. IN LOOKING AT THE DATABASE I SEE THAT THIS PROBLEM DOES EXIST WITH THE TOYOTA SIENNA. RECALL SHOULD BE INITIATED AS THIS POSES A VERY SERIOUS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839099February 29, 2016
AIR BAGS, SEAT BELTS
DRIVER IS NOT REQUIRED TO FASTEN SEAT BELT DUE TO A PROBLEM WIRING OR FAILURE OF THE SEAT BELT LATCH. WORRIED THAT THE AIRBAG WILL NOT DEPLOY IN A CRASH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838136February 25, 2016
STRUCTURE:BODY:HOOD, VISIBILITY
TL* THE CONTACT OWNS A 2001 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, THE HOOD WAS SHAKING VIOLENTLY AND UNLATCHED FROM THE VEHICLE CAUSING THE WINDSHIELD TO CRACK. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838513February 25, 2016
STEERING
EXTREMELY HARD STEERING HAS BEEN FREQUENTLY A PROBLEM (ACCOMPANIED BY A LOUD SQUEAL) DURING THE FIRST MINUTE AFTER START UP, PARTICULARLY IN THE COLD. NOW I HAVE NOTICED A SUDDEN STEERING DIFFICULTY ON A TURN WHILE DRIVING LONG AFTER START UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837972February 24, 2016
STRUCTURE:BODY:DOOR, INTERIOR LIGHTING
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE PASSENGER SIDE SLIDING DOOR CABLE FRACTURED AND CAUSED THE DOOR TO REMAIN AJAR. THE CONTACT STATED THAT THE FAILURE ALSO CAUSED THE BATTERY TO BE DRAINED BECAUSE THE DOME LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838029February 24, 2016
STRUCTURE:BODY
RIGHT SIDE POWER SLIDING DOOR CABLE ASSY BROKE DURING NORMAL OPERATION. A WARRANTY EXTENSION WAS ISSUED BY TOYOTA FOR THE CABLE TO BE REPLACED IN 2004-2007 SIENNAS.2004-20010 MODEL YEARS FOR LATCHES BUT THE CABLE PROBLEM STILL EXISTS IN MY 2009 SIENNA. I'VE SEEN A LOT OF SIMILAR COMPLAINTS AND THE COST IS CLOSE TO $ 2000.00 TO FIX.PLEASE CHECK INTO THIS FOR THE GOOD OF THE PEOPLE THANKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837696February 23, 2016
UNKNOWN OR OTHER
"TAKATA RECALL" WE PURCHASED OUR VEHICLE ABOUT A YEAR AGO AND DO LOVE OUR SIENNA. THE VEHICLE WILL DOWN SHIFT AND THE TRACTION CONTROL KICKS IN WHILE WE ARE IN A CURVE. IT IS SO BAD THAT IT ALMOST COMES TO A STOP AND SKIDS AROUND THE CURVE. IT DOESN'T MATTER IF YOU ARE GOING 30 OR 45. IT HAPPENS SEVERAL TIMES WHILE DRIVING ON A DAILY BASIS. WE HAVE TOOK OUR VEHICLE TO A MECHANIC AND THEY HAVE HOOKED IT TO THEIR MACHINE AND CAN NOT SEEM TO TELL WHAT IS GOING ON WITH IT. I AM VERY CONCERNED BECAUSE I CARRY MY SMALL CHILDREN AND AM AFRAID THE VEHICLE IS GOING TO CAUSE ME TO WRECK. WE HAVE BEEN TOLD THAT IT COULD BE SEVERAL DIFFERENT THINGS AND THAT IT IS GOING TO BE TRIAL AND ERROR TO FIND OUT WHICH ONE IT MAY BE. WHILE COSTING US HUNDREDS, EVEN THOUSANDS OF DOLLARS. THIS MORNING MY HUSBAND WENT TO THE TOYOTA DEALERSHIP AND THE GUY TOLD HIM THAT HE IS MORE THAN SURE THAT IT IS THE "YAW" RATE SENSOR, HE HAS SEEN IT ON SEVERAL TOYOTA'S. HE HAS SEEN THIS ON SEVERAL TOYOTAS AND THAT TOYOTA THEMSELVES WILL NOT FIX THE PROBLEM. I UNDERSTAND THAT MY VEHICLE IS OUT OF WARRANTY BUT I AM VERY UPSET BECAUSE IT SOUNDS LIKE THERE IS A PROBLEM WITH THAT PARTICULAR PART ON MANY VEHICLES YET TOYOTA WILL DO NOTHING ABOUT IT! I DO NOT UNDERSTAND WHY I SHOULD BE OUT MONEY FOR A FAULTY PART. MAKE NO MISTAKE I WILL NOT BE PURCHASING ANOTHER TOYOTA FOR THIS REASON. IF TOYOTA WILL NOT MAKE THE EFFORT TO FIX THE PROBLEM WHY WOULD I PURCHASE ANOTHER VEHICLE MADE BY THEM, IT IS BAD CUSTOMER SERVICE. IF THIS WAS SOMETHING THAT I HAD CAUSED MYSELF I COULD UNDERSTAND. JUST THIS PAST SUMMER WE REPLACED THE AIR CONDITIONER, I DID NOT WANT TOYOTA TO FIX THAT BECAUSE IT IS NORMAL VEHICLE MAINTENANCE. THIS IS SOMETHING THAT TOYOTA NEEDS TO DEAL WITH AND FIX BECAUSE THEIR VEHICLE IS NOT SAFE!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837752February 23, 2016
STRUCTURE:BODY
HANDLE MELTED AND BECAME STICKY ON REAR LIFTGATE DOOR OF TOYOTA SIENNA LE, HAPPENED THREE YEARS AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837473February 22, 2016
UNKNOWN OR OTHER
THE DRIVERS SIDE PASSENGER DOOR DOES NOT STAY CLOSED. I HAVE HAD IT FIXED ONCE LAST YEAR AND NOW IT FLIES OPEN AGAIN EVEN WHEN YOUR DRIVING. IT WILL NOT STAY CLOSED EVEN IF YOU TURN OFF THE POWER DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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