Toyota Sienna Complaints

9,048 consumer complaints on file.

#10854147April 7, 2016
SEAT BELTS
DRIVER AND PASSENGER SEAT BELTS ARE NOT RETRACTING PROPERLY WHEN FASTEN. AS A RESULT, THE SEAT BELT HAS TOO MUCH SLACK AND THIS WILL NOT PROTECT THE OCCUPANTS FROM AN ACCIDENT OR BODILY INJURY. THE DRIVERS BELT ALSO HAS BECOME FRAYED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854153April 7, 2016
FUEL/PROPULSION SYSTEM
COMPLAINT: TOYOTA SIENNA 2011 SE ON 2/3/2016 I TOOK MY 2011 SIENNA TO THE LOCAL TOYOTA DEALERSHIP BECAUSE THE INFORMATION DISPLAY SCREEN INDICATED VSC SYSTEM WARNING AND THE ENGINE LIGHT, TRAC SYSTEM LIGHT, AND WARNING LIGHTS WERE ON. AFTER DIAGNOSTICS THE SERVICE ADVISOR EXPLAINED THAT FUEL EMISSION SWITCH VALVE WAS STUCK IN THE OFF POSITION. THE TECHNICIAN REPORT IDENTIFIED THE PART AS P2440 EVAPORATIVE EMISSION PRESSURE SWITCH VALVE. THE SWITCH REGULATES THE AMOUNT OF GASOLINE PUMPED INTO THE TANK THROUGH THE INTAKE AND OUTTAKE OF AIR. VACUUM HOSES CONNECT THE VALVE TO A 'CHARCOAL CANISTER' WHICH COLLECTS GAS FUMES FROM THE TANK AND ROUTES THEM TO THE ENGINE FOR COMBUSTION. UNFORTUNATELY, TOYOTA SELLS THESE VARIOUS COMPONENTS IN EMISSION SYSTEM AS ONE UNIT. THE PART WAS $537.92 AND $148.88 FOR LABOR. THE SUGGESTED CAUSE WAS OVERFILLING THE GAS TANK. WE HAVE NEVER HAD A PROBLEM FILLING UP TANKS (STOPPING BEFORE THE POINT OF OVERFLOW) WITH MANY PREVIOUSLY OWNED TOYOTA TRUCKS AND SEDANS. THE CORE OF MY GRIEVANCE IS THE FACT THAT THE OWNER'S MANUAL DOES NOT SPECIFICALLY CAUTION THE OWNER THAT THIS PRACTICE CAN DAMAGE OR CAUSE A MALFUNCTION OF THE EMISSION SYSTEM. THE MANUAL ONLY CAUTIONS THE PERSON PUMPING FUEL 'DO NOT SPILL FUEL DURING REFUELING.'(P.150 IN REFUELING SECTION). IF THIS WAS THE REAL CAUSE FOR THE NEEDED EMISSION PART REPLACEMENT I HOPE THAT TOYOTA WILL WRITE A CLEAR WARNING ABOUT THE CONSEQUENCES OF "FILLING UP" IN THEIR MANUAL OR CONSIDER REDESIGNING THE EMISSION SYSTEM. PERHAPS THIS COMPLAINT WILL PREVENT ANOTHER TOYOTA CUSTOMER THE COST AND DISSATISFACTION OF THIS SAME EXPERIENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854184April 7, 2016
SEAT BELTS
THE DRIVERS SIDE 1ST REAR SEAT BELT WON'T LATCH WHEN BRAKES APPLIED. STAYS LOOSE. THE BACK REAR SEAT BELT RETRACTED BUT WILL NOT RELEASE TO USE. VEHICLE HAD 75,000 MI. WHEN NOTICWED. HAS NO ACCIDENTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853837April 6, 2016
SEAT BELTS
TL* THE CONTACT OWNS A 2005 TOYOTA SIENNA. WHILE THE VEHICLE WAS PARKED, THE MID REAR SEAT BELTS FAILED TO RETRACT WHEN IN USE. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT ONLY THE FRONT SEAT BELTS WERE COVERED UNDER A WARRANTY. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853843April 6, 2016
UNKNOWN OR OTHER
I AM CURRENTLY HAVING A PROBLEM WITH GETTING A REPAIR ON A RECALL YOU ALL INVESTIGATED JUN 03, 2008 CAMPAIGN NUMBER 08V244000. AFTER CONTACTING A DEALERSHIP FOR THE REPAIRS I WAS INFORMED THERE WAS NO RECALL AND THAT THEY COULD ONLY REPAIR THE RECALLS LISTED ON THEIR WEBSITE. THE CORPORATE OFFICE WAS CONTACTED NEXT WHERE I WAS TOLD THAT THE ABOVE MENTIONED RECALL WASN'T A "RECALL" AT ALL BUT A "CUSTOMER SAFETY PROTOCOL", AND EVEN THOUGH IT HAD BEEN ISSUED IN THE PAST IT WAS NO LONGER AVAILABLE TO ME DUE TO THE ORIGINAL DRIVE DATE BEING OVER 9-10 YEARS AGO BY THE ORIGINAL OWNER. THERE ARE SERVICE RECORDS INDICATING THAT THE REPAIR WAS MADE IN 2009 UNDER WARRANTY. ONE OF THE DOCUMENTS LISTED ON YOUR SITE STATES THAT SOME OF THE REPAIRS MADE UNDER WARRANTY MAY STILL NEED TO BE REPLACED. WHEN I RAISE THE REAR HATCH ELECTRONICALLY THE HATCH WILL RAISE, PAUSE, AND THEN DROP DOWN PART WAY AND CLOSE THE REST OF THE WAY WITHOUT PUSHING THE BUTTON TO CLOSE IT. IF YOU ARE STANDING UNDER IT THE DOOR WILL DROP DOWN AND HIT YOU IN THE HEAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853464April 5, 2016
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2009 TOYOTA SIENNA. THE CONTACT STATED THAT THE DASHBOARD MATERIAL WAS DEFECTIVE. THE DASHBOARD EXHIBITED FRACTURES AT THE DRIVER AND PASSENGER SIDE AIR BAG AREAS. THE SUNLIGHT CAUSED THE DASHBOARD TO BECOME STICKY AND CAUSED A REFLECTION ON THE WINDSHIELD THAT OBSTRUCTED THE DRIVER'S VIEW. THE DASHBOARD WAS NOT REPLACED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853545April 5, 2016
STRUCTURE
TL* THE CONTACT OWNS A 2009 TOYOTA SIENNA. WHILE DRIVING AT ANY SPEED, THE DASHBOARD REMAINED GREASY. WHEN THE SUN REFLECTED ON THE GREASY DASHBOARD, IT WOULD REFLECT ONTO THE WINDSHIELD AND HINDER THE DRIVER'S VISIONS. IN ADDITION, THE ENTIRE DASHBOARD AREA WAS CRACKED AND THE AIR BAGS WERE VISIBLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 26,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853579April 5, 2016
STRUCTURE:BODY
2009 TOYOTA SIENNA WAS PARKED AND UPON OPENING SLIDING REAR AUTOMATIC DOOR, THE REAR AUTOMATIC DOOR CABLE SNAPPED AND THE DOOR AUTOMATICALLY CLOSED AND CAN NO LONGER BE OPENED POSING A SAFETY HAZARD. TOYOTA HAS A WARRANTY ENHANCEMENT REPLACING THE CABLE ASSEMBLY FOR REAR DOORS FOR 2004-2007 MODEL YEARS, BUT NOT FOR 2009. THE THIN CABLE IS FRAYED AND RUSTED INDICATING A DESIGN DEFECT BECAUSE THE CABLE COULD HAVE BEEN SHEATHED BETTER OR STAINLESS STEEL CABLE COULD HAVE BEEN USED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853629April 5, 2016
UNKNOWN OR OTHER
POWER SLIDING DOOR WON'T OPEN OR CLOSED. LOOKS LIKE THE CABLE IS MESSING UP. CALLED TOYOTA AND THEY SAID NO RECALL ONLY A ADDITION TO THE WARRANTY. 9 YEARS OR 120,000 MILES. MY VAN HAS WAY OVER 120,000 MILES! THAT STINKS! THIS MAY COST OVER $1,000 TO REPAIR. I LOOK ONLINE AND THOUSANDS OF PEOPLE HAVING ISSUES! SHOULD BE A RECALL!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853232April 4, 2016
UNKNOWN OR OTHER
MY SON WAS ATTEMPTING TO GET IN THE CAR AND MY HUSBAND, WHO WAS IN THE DRIVER'S SEAT AND WHO THOUGHT HE WAS ALREADY IN THE CAR, CLOSED THE SLIDING VAN DOOR BY PRESSING THE OVERHEAD REMOTE BUTTON. MY SON WAS TRAPPED, ARMS PINNED UP. THE DOOR DID NOT BOUNCE BACK. THIS IS NOT THE FIRST TIME THIS HAS HAPPENED, BUT IT IS THE FIRST TIME THAT IT WAS A CHILD (VS. SOMEONE LIKE ME, WHO IS STRONG ENOUGH TO STOP THE FORCE). I HAD TO RUN OUT AND FORCE THE DOOR BACK. THE LATCH WAS PIERCING HIS OTHER SIDE AND HE AND HIS TWIN SISTER (WHO WATCHED THE WHOLE THING, HELPLESSLY) WERE VERY FRIGHTENED. HE IS PROBABLY JUST BRUISED, BUT WHAT IF I HADN'T BEEN STANDING RIGHT THERE?! THE CAR WAS NOT ON, AND WAS PARKED IN OUR GARAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853254April 4, 2016
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
DROVE OF F ONE DAY AND HEARD BEEP BEEP WITH THE HAZARD LIGHT ON. PULLED OVER AND COULD NOT FIGURE OUT WHAT WAS THE PROBLEM. THE DOOR WAS OPEN. WHAT? TRIED TO CLOSE IT THE BUTTON, THEN HAD TO SLAM DOOR SHUT.THE LEFT SLIDING DOORS HAS STOPPED WORKING. THE CORD GOT FRAYED AND DRY AND JUST BROKE OFF ONE DAY. I HAD TO FORCE CLOSE THE DOOR AND MY KIDS NOW HAVE TO USE ONY ONE DOOR. NOW I SEE THE SECOND DOOR IS ACTING THE SAME. VERY DISAPPOINTED AND SAD AND AFRAID. A BIG SAFETY ISSUE. IS THERE A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853282April 4, 2016
ELECTRONIC STABILITY CONTROL (ESC)
WHEN DRIVING THROUGH A TURN (MORE OFTEN AT HIGHWAY SPEEDS) THE CAR TRACTION CONTROL ACTIVATES WHEN THERE IS NO EMERGENCY. THIS IS ALWAYS ACCOMPANIED BY BEEPING, FLASHING TCS LIGHT, AND SOMETIMES BY EMERGENCY BRAKING WHICH SLOWS CAR AND TAKES IT OFF THE INTENDED LINE CREATING A DANGEROUS SITUATION FOR THE DRIVER AND CARS NEARBY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853313April 4, 2016
STRUCTURE:BODY
FRONT DRIVER SIDE DOOR STARTED MAKING POPPING NOISE WHEN OPENING AND CLOSING. THE CAR HAS ONLY 105,000 MILES AT TIME OF START OF PROBLEM.I HAVE READ THAT THERE ARE NUMEROUS SIENNA OWNERS OF VARYING MODEL YEARS WHO HAVE THE SAME PROBLEM. CAUSED BY A FAILING DOOR CHECK. IT IS AN ANNOYINGLY LOUD SOUND AND AS THE VEHICLE OWNER I AM CONCERNED ABOUT THE INHERENT DANGERS FROM FURTHER DETERIORATION. WHAT IF I AM UNABLE TO OPEN THE DOOR IN AN EMERGENCY? CAN THE DOOR FALL OFF? WHAT ABOUT POTENTIAL INJURY TO BYSTANDERS? WHAT WILL IT TAKE FOR TOYOTA TO DO A FULL RECALL? INJURIES, DEATHS AND LAWSUITS? THIS PROBLEM IS NOT DUE TO CARELESS USE OF THE VEHICLE. THIS IS DUE TO SHODDY WORKMANSHIP BY THE MANUFACTURER - TOYOTA. THEIR ABILITY TO MANUFACTURE RELIABLE PRODUCTS IS BECOMING INCREASINGLY SUSPECT. THEY DON'T SEEM TO BE WILLING TO TAKE FULL RESPONSIBILITY FOR THIS PROBLEM THEY CREATED. THEY SENT ME A LETTER SAYING THE WARRANTY ON THE VAN TO COVER THIS DEFECT HAS BEEN EXTENDED TO 5 YEARS AND 100,000 MILES. WELL, I BOUGHT THIS VEHICLE NEW IN 2004 AND NOW IT HAS 105,000 MILES (THE POINT AT WHICH THE PROBLEM BEGAN). THAT IS A USELESS WARRANTY. THEY NEED TO TAKE FULL RESPONSIBILITY FOR A MANUFACTURED DEFECT AND PROVIDE WARRANTIED REPLACEMENT TO CONSUMERS WHO HAD FAITH IN THEM AND PURCHASED THEIR PRODUCT. THIS IS A $2000 FIX TO REPLACE THE DOOR THAT THEY NEED TO TAKE RESPONSIBILITY FOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853421April 4, 2016
UNKNOWN OR OTHER
DASH IS FALLING APART DUE TO A MANUFACTURING DEFECT. STARTED OUT AS A STICKY AND SHINY DASH THAT WAS IMPOSSIBLE TO CLEAN. CRACKS BEGAN TO APPEAR AT ABOUT 6 YEARS OLD AND NOW THE DASH IS FALLING APARTS AS MORE AND MORE CRACKS APPEAR AND PIECES START FALLING OFF! THIS CAR IS AND HAS BEEN STORED UNDER COVER ALL ITS LIFE! THERE ARE CRACKS ALL OVER THE DASH, TOP, BOTTOM, LEFT AND RIGHT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853438April 4, 2016
AIR BAGS
MY 2006 SIENNA AIRBAGS UNPREDICTABLY BECOME NON-FUNCTIONAL. THAT IS, THE WARNING LIGHT GOES ON AND OFF AT UNPREDICTABLE INTERVALS. I AM TOLD BY THE DEALER SERVICE REPRESENTATIVES THAT THE AIRBAGS ARE NON-FUNCTIONAL (I.E., SYSTEM SHUT DOWN) WHEN THE WARNING LIGHT IS FLASHING. THIS IS A SEVERE SAFETY CONCERN TO ME FOR THE SAKE OF MY FAMILY. IT IS GALLING SINCE THE AIRBAG SYSTEM WAS A MAJOR SELLING POINT OF THE CAR. AN ESTIMATE REPAIRS BY DEALER IS $1100 APPARENTLY INCLUDED REPLACING WHOLE AIRBAG SYSTEM. I DO NOT UNDERSTAND WHY DE OWNER HAS TO RESPOND FOR A SECURE SYSTEM THAT NEVER HAD USED, AND WHY THE MANUFACTURER NOT WARNS THAT THE AIR BAG SYSTEM WILL DEGRADE OVER TIME. THE VAN IS IN MOTION ON A CITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853170April 3, 2016
AIR BAGS
TAKATA RECALL AIRBAG LIGHT ON WHEN START ENGINE AND AIRBAG LIGHT ON STILL ON NOT TURN OFF AFTER ONE MINUTER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853098April 2, 2016
STEERING
WHEN MY SIENNA WAS 3 1/2 YRS OLD WITH MILEAGE 51,500 IT NEEDED A NEW POWER RACK & PINION DUE TO STEERING FLUID LEAK. IT WAS REPLACED IN DECEMBER 2011 AT THE DEALERSHIP AND COST ME $1,200. NOW RECENT VISIT TO HAVE THE OIL CHANGED ON MARCH 25, 2016, THE TECH DISCOVERED AGAIN LEAKING STEERING FLUID AND ANOTHER NEW POWER RACK & PINION REPLACEMENT IS REQUIRED. THIS TIME IT'S 4 & 1/2 YEARS LATER AND THE CURRENT MILEAGE OF THE VAN IS 109,600. LOOKS LIKE THERE IS SOME TYPE OF DEFECT WITH THE PARTS AND ONLY LAST APPROX. 50,000 MILES. I DO HEAR A PERSISTENT KNOCKING SOUND WHICH IS ONE OF THE SYMPTOMS OF RACK & PINION GOING BAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852896April 1, 2016
EXTERIOR LIGHTING:TURN SIGNAL:SWITCH, SERVICE BRAKES, HYDRAULIC
2015 TOYOTA SIENNA LIMITED DEFECTIVE BRAKE SYSTEM DESIGN. THE CONSUMER STATED TOYOTA HAS DONE NOTHING TO FIX THE INAUDIBLE TURN INDICATOR. THE CONSUMER STATED THE ISSUE WAS WHETHER OR NOT THE BRAKING SYSTEM COULD SUPPORT TOWING AN ADDITIONAL 3500 POUND LOAD AS ADVERTISED. BASED ON HIS EXPERIENCE OF HAVING WARPED FRONT ROTORS THAT REQUIRED REPLACEMENT AT 19,242 MILES, THERE WAS A SERIOUS FRONT AND REAR BRAKE DESIGN FLAW. UPDATED 04/14/2017*JS *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852927April 1, 2016
SEAT BELTS
THE PROBLEM: FRONT SEAT BELTS INTERMITTENTLY FAIL TO RETRACT. THIS ISSUE HAS BEEN OBSERVED TO OCCUR WHEN GETTING INTO THE CAR AND FASTENING THE SEATBELT. THIS ISSUE OCCURS INFREQUENTLY BUT REPEATEDLY. TOYOTA HAS PROVIDED A "WARRANTY ENHANCEMENT" FOR THIS PROBLEM. HOWEVER, THE PROBLEM CANNOT BE DUPLICATED "ON DEMAND" AT THE DEALERSHIP (TOYOTA OF PUYALLUP), SO THE DEALERSHIP IS REFUSING TO FIX THE PROBLEM. I HAVE REPEATEDLY EXPLAINED TO THE DEALERSHIP AND TOYOTA CORPORATE THAT THE ISSUE IS INTERMITTENT AND CANNOT BE DUPLICATED "ON DEMAND", AND TOYOTA CORPORATE HAS IN FACT AFFIRMED THAT THE ISSUE IS INDEED "INTERMITTENT." BUT THEY STILL REFUSE TO REPLACE THE SEATBELT MECHANISM WITH AN UPDATED VERSION THAT PURPORTEDLY REMEDIES THE PROBLEM, SIMPLY BECAUSE THE ISSUE CANNOT BE DUPLICATED AT THE TIME WHEN THE CAR HAPPENS TO BE AT THE DEALERSHIP FOR SERVICING. MY CONCERN HERE IS THAT SEATBELTS ARE (OBVIOUSLY) AN INTEGRAL FACET OF PASSENGER RESTRAINT DURING AN ACCIDENT, SO I'M PERPLEXED AS TO WHY TOYOTA IS UNWILLING TO FIX A PROBLEM THAT WOULD APPEAR TO BE RELATED TO PASSENGER SAFETY AND IS -- BY THEIR OWN ADMISSION -- KNOWN TO BE INTERMITTENTLY DUPLICABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852725March 31, 2016
STRUCTURE:BODY
BOTH AUTOMATIC REAR SLIDING DOORS STICK AND HAVE TO BE USED MANUALLY. I'VE ALREADY HAD ONE DOOR FIXED A FEW YEARS AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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