Tesla Model Y Complaints

3,785 consumer complaints on file.

#11495490November 30, 2022
UNKNOWN OR OTHER, LANE DEPARTURE: BLIND SPOT DETECTION
Hi, My main concerned about having a Tesla is not having warning beeping sound when reversing. I almost ran over someone because Tesla rear-view camera doesn't provide virtual alert/audio when getting too close to an object or if a pedestrian decides to walk behind your vehicle while you are about to reverse or pull in reverse into a parking space. I feel this should be a mandatory monitoring system for all Tesla when reversing, just like BMW or ACURA, you do get a beeping warning sound when there's something there or when vehicle is getting too close to any objects. Hopeful that this issue can be corrected asap. I appreciate your help [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495438November 30, 2022
VISIBILITY, ELECTRICAL SYSTEM, BACK OVER PREVENTION
The contact owns a 2021 Tesla Model Y. The contact stated that the display screen would intermittently fail to operate as needed, without warning. The contact also stated that the power windows failed to operate as needed. The contact had taken the vehicle to the Service Center on multiple occasions for various updates; however, the power window failure persisted after each update. The contact recently received notification of NHTSA Campaign Number: 22V702000 (Visibility). The contact stated that the back-up camera was displaying a distorted image while the vehicle was in reverse(R). The vehicle was not repaired. The failure mileage was approximately 9,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495402November 29, 2022
SERVICE BRAKES
Driving down road going about 46-50 mph at about 6:45pm tonight and the car suddenly slammed on brakes. Brakes locked, but thank goodness car behind me wasnt following close. My head/neck was jerked hard enough to cause headache and terrible soreness. I am very shaken. Came home and told my husband, took ibuprofen for my headache. He googled the problem, found this website. We are very concerned, since we own 2 Teslas and it seems people have the same complaints on both models we own.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11495351November 29, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST
Vehicle is approximately 9 months old with 13,488 miles. Starting today, the cruise control system which includes the adaptive cruise control and lane keeping assist features has failed. It will not activate, and attempts to activate it result in an error stating "cruise control unavailable." As a result, the car will not brake as it approaches other vehicles; will not maintain its speed; and will not maintain its lane. I made an appointment with the manufacturer's service center to have it inspected and repaired, but the manufacturer cancelled the appointment the same day it was made stating, in writing, that it is a "known issue," "replacing any component will not rectify the issue," and instead it "should be rectified in a future firmware update" without any time frame as to when. I asked is there is a service bulletin or recall notice and was advised that "specifics" cannot be provided "unless otherwise authorized."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495329November 29, 2022
SERVICE BRAKES
It was snowing and I was driving down a hill going at least 5 miles an hour because there where at 10 cars in front of me. When I went to break the car, the breaks didn’t work and I slid the hill hitting to vehicles. The breaks would skip and wouldn’t lock.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11495256November 29, 2022
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Narrative November 18, 2022 At approximately 8:30 in the morning I was driving my new Tesla Model Y through the rolling hills of South Central Pennsylvania on I-70 heading to Breezewood in order to catch the Pennsylvania Turnpike West. Suddenly and without warning, the car began to break as hard as a car can brake without skidding. Almost like a full panic stop. The car must have stopped in four or five seconds from 60 miles an hour. I was in the left lane at the time and I tried to get over onto the shoulder but I was unable. The car came to a complete stop in the middle of the right lane. The car was in the center of the right lane and was completely locked up. I was unable to get it into neutral. I was unable to get it into a gear so I turned on the emergency flashers. Right behind me were three semis. The first one had to swerve to avoid me. The trailer almost flipped over into me. The semi behind him had to swerve to avoid me and thank God there were no cars in the left lane. The third semi had to take evasive action to get around me. I am grateful those three truck drivers were on the ball at that moment. After they went by, I got out of the car and ran up the hill to flag other trucks and cars to move into the left lane. The car had come to a stop on the other side of the top of a crest so cars and trucks didn't have much notice coming up on my car. Meanwhile, I called 911. I stood at the top of the crest for the better part of an hour and a half, maybe two hours waiting for the police to show, but they never did. I did receive some help from passersby who stopped to help and called 911 as well. After almost two hours, a road crew showed up to lay down flares. And finally a tow truck came to tow me to Crystal Lake PA. Almost 8 hours later I finally got my car into a Tesla dealer in Mechanicsburg PA. When I got there [XXX] the service manager told me they did a preliminary diagnostic and determined that the computer chip in the car was defective. The dealer l INFORMATION Redacted PURSUANT TO THE FREEDOM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495235November 28, 2022
SERVICE BRAKES
While driving at freeway speeds, a vehicle cut me off. In order to avoid a collision, I pressed the brake pedal causing all brakes to lock up and the vehicle skidded. I felt the vehicle starting to hydroplane sideways over the dry surface and I heard the screech of the tires. I released the brake pedal, I felt the tires regain traction and I corrected the direction of travel. It was apparent that the ABS system did not function as intended. I contacted Tesla Service and they sent me a message stating that my vehicle needs to be repaired. I am still waiting for the estimate so I do not have specifics as to what needs to be repaired, but since they are having me take the vehicle to their shop, it appears that it can not be repaired over the air. There were no warning lamps or messages prior to the failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495226November 28, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
I own a 2021 Tesla Model Y. I took possession of it on August 7, 2021, in Santa Barbara, CA. Ever since, I have had more than 1000 instances of automatic emergency braking (phantom braking) episodes while using cruise control or autopilot. The experiences of severe phantom braking have been terrifying. The car often slams on its brakes for no apparent reasons on all highways and freeways, mostly where no cars or obstacles are present. I worry about getting rear-ended, which could lead to injury or death. My Tesla has been in for repair five times, and the technicians say they cannot fix it, that only a software update can solve the phantom braking problem They've been promising a software update since August 2021. After 16 months and five service appointments, I expect the problem would be solved by now. It hasn't. Please force Tesla to remedy this very hazardous safety problem. Let me know what you are doing to force Tesla to fix the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495191November 28, 2022
LANE DEPARTURE: ASSIST, LANE DEPARTURE: WARNING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
After my 3rd trip to tesla service (required 1 month wait each time I've had this problem since the first week) I video and audio recorded the tesla service team dropping my car off in an overflow lot for 2 and a half days before unplugging my dashcam on the 3rd day. 8 hours later I'm at the dealership and they tell me and I quote "left turns isn't a feature of FSD, just try not to use it anymore. By the way, they unplugged your camera. We found nothing wrong with your car after reviewing one whole day of footage, your cars out front." Then I get to the car and plug my dashcam back in immediately and the master key for all the Teslas is in my car (last time the same manager left their phone in my car and harassed me for hours while I was driving). Then I return the key to the manager on video, leave the parking lot, set my home destination, turn on FSD (Full Self Driving) and less than one mile away at the first turn the FSD makes it drives into oncoming traffic. This is probably the tenth time it has happened and I drive my family and passengers in this car so having to constantly bring it in and be told it has no problems after 10 total days in the shop has opportunity cost me between $2,500-$5,000 in lost revenue plus the intentional emotional infliction by gaslighting me the customer for basically not just letting my car kill me and other innocent people who didn't opt into Beta. Elon wants a war with Apple about censorship whenever I post videos of my tesla driving into oncoming traffic on Twitter because Tesla wont fix it after months (or return my $12,000) it gets banned. Same company different boss, now they censor evidence of Teslas malfunctioning and say you're imagining it LOL. You want a war, fine. I have 5,000 gigabytes of dashcam footage with over 1,000 witnesses (passengers). Now they tell me they cant service my car without evidence being submitted but the app is blocking me from submitting photos and they deleted my job applications on Tesla OS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495113November 28, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
On a long trip on I-70 across Colorado and Kansas I experienced 4 instances of "phantom" braking while using cruise control. I had set the speed at 78 and the car aggressively braked itself as if there was an object in the road when there was no object or reason to brake. In each instance if a car had been following closely they likely would have crashed into me. It also causes panic to the driver when the car aggressively brakes. I am contacting Tesla service today to report this issue and hope that it will be addressed but there has not been any inspection at this point. There was no waring or issues with the car prior to this and it has never happened to me before. It only occurred when using cruise control as I do not have full self driving and was also not using lane assist.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495112November 28, 2022
VISIBILITY
The contact owns a 2022 Tesla Model Y. The contact received notification of NHTSA Campaign Number: 22V702000 (Visibility) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that after he exited the vehicle, the passenger’s side rear window inadvertently rolled up quickly, and the window failed to detect his son's hand on the window. No injuries were sustained. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 7,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495108November 28, 2022
ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2023 Tesla Model Y. The contact stated while driving 75 MPH, the vehicle experienced phantom braking. The contact stated no warning light was illuminated. The contact stated he had experienced the failure three times within two days. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495080November 28, 2022
UNKNOWN OR OTHER
Driving 70mph on the highway and the car lost control, spun three times before being able to regain control. The road was wet but not actively raining or rain piles seen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495015November 27, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: WARNINGS
I've brought the car into the dealership 3 times and they swear they have gone over the whole car and there are no issues with the car but at the first stop light next to the dealership the car starts driving into oncoming traffic which I recorded on dashcam. The car keeps phantom braking (braking for no reason) swerving towards concrete barriers and brick walls, driving into oncoming traffic on roads its navigated before in the same and different conditions. Just yesterday the indicator noises stopped working so I was forced to reset the car while driving my whole family, this is very dangerous and far too common. I have been harassed by Tesla employees who refuse to find any solution. I have been requesting a refund for FSD since the week I bought the car. This is a huge scam and cover up and when you post videos of your car trying to kill you on twitter or IG (post Elon) they shadow ban you. It is against their agenda. Don't believe the lies this is like ENRON x 1,000. FTX is NOTHING compared to the theft and deciet happening at Tesla.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494976November 26, 2022
STEERING
Backing out of garage and driveway & heard loud pop. Immediately stopped, put into drive and moved out of street, approx 6' (with car making awful noise and terrible steering wheel feel).. Exited vehicle and observed that drivers side front wheel was aimed straight but passenger side was aimed 20+ degrees inwards. Found both passenger side lower control arm bolts in driveway, and linkage hanging down. Could have resulted in SERIOUS accident if compromised steering happened while driving at speed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494940November 26, 2022
ELECTRICAL SYSTEM, VISIBILITY/WIPER
Error in glass, broken when closing door
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494885November 25, 2022
UNKNOWN OR OTHER
On November 5'2022 (12.30pm PST), we went to visit local bank. We parked the car and locked it. After locking the car ,we have started go towards bank and suddenly we noticed all four windows automatically started to open (eventually all windows were open and rain water started to go inside). We were lucky that this has happened with stationery car. I am worried if this will happen when car is moving at fast speed , this might cause serious issue .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494829November 25, 2022
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
The lane departure warning goes off frequently and at random times when there is no issue with it at all. The windows are constantly malfunctioning and turning down when there is nothing obstructing the path of the window. The tail lights will go out at random times and will only be notified by other drivers particularly at night making the vehicle unsafe to operate and unreliable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494766November 23, 2022
SERVICE BRAKES, VEHICLE SPEED CONTROL, STEERING
Car took over the control from the driver. Major crash could have happened NO Manufacturer No
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494694November 23, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving about 65 mph on the highway with my Tesla 2021 Model “Y” in “Traffic-Aware Cruise Control” (not Auto Pilot) when, for no apparent reason, the car decelerated rapidly. This happened four times during a 1 hour trip from Boston to New Hampshire. No accidents occurred due to this incident but it was very concerning. This is not a new problem but it is occurring more often since the software was updated to include “Tesla Vision” instead of radar. I did not report this to Tesla because they are already aware of “Phantom Braking” issues with my model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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