Tesla Model Y Complaints

3,785 consumer complaints on file.

#11492671November 7, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
I own a 2021 Tesla Model Y. I took possession of it on August 7, 2021, in Santa Barbara, Ca. Ever since, I have had more than 1000 instances of automatic emergency braking (phantom braking) episodes while using cruise control or autopilot. On January 26, 2022, I had 47 episodes, in just a couple of hours. This is typical. The experiences of severe phantom braking have been terrifying. The car often slams on its brakes for no apparent reason, many times on a four lane highway, or on a freeway with no cars or obstacles around. Recently, I had 10 phantom braking episodes within one mile of highway driving. Multiple times, I worried about getting rear-ended. It has been in for repair five times, and the technicians are animate that a software update is coming very soon (they've been promising that immediately after taking possession of the Tesla). After 15 months and five service center appointments, I expected the problem to be resolved by now. It hasn't. Can you please force Tesla to fix this problem immediately? Please provide a response identifying actions you are taking to resolve this very important safety matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492603November 7, 2022
SEATS
The rails on my driver seat are causing the seat to rock back and forth. Service center is refusing to replace it under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492455November 5, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving down the highway, the Tesla slammed on the brakes automatically, with significant force, for no reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492316November 4, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The contact owns a 2021 Tesla Model Y. The contact stated that while driving approximately 75 MPH with the cruise control activated, the vehicle abruptly decelerated to approximately 35 MPH. The contact indicated that during the incident no other vehicles or objects were nearby to cause the vehicle to suddenly decelerate. Additionally, there were no messages or warning lights displayed or illuminated. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492274November 4, 2022
FORWARD COLLISION AVOIDANCE
The contact owns a 2021 Tesla Model Y. The contact stated that while driving at highway speeds with the cruise control activated, the vehicle would independently slow down without incident. Upon investigation, the contact discovered that the failure was referred to as phantom braking. The service center had yet to be notified of the failure. The manufacturer was made aware of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492201November 3, 2022
EXTERIOR LIGHTING
When activating the Tesla Autopilot, the lights are automatically controlled to activate the bright headlight mode. The vehicle does not permit the user to disable the automatic brights setting while the car is in Autopilot mode. While the Tesla vehicle attempts to turn off the brights when an oncoming vehicle approaches, the Tesla vehicle fails to detect the oncoming vehicle and the brights remain on. This causes the oncoming vehicle to flash their brights back at the Tesla vehicle because the driver of the oncoming vehicle is blinded by the brights of the Tesla vehicle. I have asked Tesla to fix this issue, but they refused to address it and provided a vague suggestion that a future software update will fix the issue. A recent software update has not fixed this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491713November 1, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
We were driving 65 miles per hour using cruise control on a flat road with no cars in front or behind us for hundreds of yards on both sides of a two-way highway. Suddenly, and for no apparent reason, our Tesla applied the brakes hard as though it was trying to avoid hitting an obstacle on the road. Within a second our speed dropped to about 30mph at which point our Tesla released the brake and accelerated back up to 60 miles and hour before I shut off cruise control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491627October 31, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, STEERING
When i was traveling at speed around 70mph on highway. Tesla has applied emergency brakes and locked the steering, which made telsa rotate(spinned) 3 times on its own and stopped.luckily no vehicles were near on either ways. The vehicle was all the way stopped on opposite road and I was able to start after some seconds it stopped and started my driving. No vehicles were near or nothing approached to apply emergency brakes. When contacted telsa they told to schedule service appointment and no help was given.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491548October 31, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Automatic braking without obstructing vehicles or obstacles while using both the Traffic Aware Cruise Control and Autosteer functions. Occurs multiple times per drive and has occurred on multiple drives. Occurs without warning and places following drivers at risk. Renders these features unusable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491516October 30, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Phantom braking occurs in the Tesla Model Y when the vehicle’s TACC system is engaged. This is not auto drive, this is the systems Traffic Aware Cruise Control. Unexpected Braking occurs decreasing “cruise speed” approximately 8-11 miles per hour in a matter of seconds. On a trip from the Dallas TX area to the Colorado Springs area, this unexpected phantom braking occurred approximately 3 dozen times on open highway and in clear, sunny weather. This is a major safety concern as this brisk deceleration can cause the vehicle to be rear-ended by vehicles following the Tesla.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491417October 29, 2022
VEHICLE SPEED CONTROL, STEERING, VISIBILITY/WIPER
At night the wipers run when cruise control is engaged even though the windshield is clean and there is no precipitation. This situation also occurs when Autopilot is engaged. I've complained to Tesla's service center about this issue. I have text documentation to attach as evidence. A web search indicates there are many Tesla owners complaining about these issues for years. I've owned the car for 16 months and only in the last 2 months has this problem started. My daughter has the same car and does not have this problem. Years of complaints by other owners indicates this is a major problem why hasn't the NHTSA pressured Tesla Motors to address and repair these issues?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491379October 28, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On many occasions while driving on a freeway near a feeder road the car automatically breaks by itself. I have come close to being rear ended several times. It appears the vehicle turns this feature on at the beginning of each new trip even after I have turned it off and the consumer must turn it off every time they begin to drive. I have also had instances of going around a bend and the car thinks it sees something, usually the barrier dividing traffic and breaks by itself.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491224October 27, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
On the Highway with cruise control on, the vehicle suddenly braked multiple times when nothing was in front or behind me. There was a truck one time in the next lane.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491176October 27, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I drove from Flagstaff, AZ to Las Vegas, NV on 10/26/2022. I attempted to put my car in AutoPilot (adaptive cruise control) around a dozen times during this 260 mile trip. Every 10-25 miles the car would brake extremely hard forcing the passengers to lunge forward as if the brakes were being slammed. In every case, the car was in the same lane (no lane changes) with nothing but open road ahead. In most cases there wasn't a vehicle in front or to either side of me (only behind me). No corrective messages or indications appeared on the screen to explain this action. The only corrective action I could take was to hit the accelerator to avoid a rear end collision. When I contacted Tesla about the issue, they checked the logs during this trip and found no faults in the system to explain this behavior.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490869October 25, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Experienced phantom braking 6 times. There was no warning Automatic emergency braking system engages when there is no other vehicle around. Also experienced phantom braking with automatic emergency braking system turned off but cruise control was on, 2 times. Tesla shop replaced some type of coolant sensors and recalibrated mirrors but phantom braking still occurring. Technician took vehicle out on highway and did not experience phantom braking, and suggested more monitoring from me using "bug report" on screen to document incidents. Currently I avoid cruise control and automatic emergency braking system because of the potential of being rear-ended with rapid and unplanned slow down. This is a dangerous issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490833October 25, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The vehicle is subject to phantom braking. When I use the adaptive cruise control and am driving in the middle or left lane (i.e. when there is a clear lane to my right), the car will brake when there is no car beside me. Sometimes this occurs when I am passing a large truck on my right. Last weekend, I was driving 68mph on a highway during a bright sunny day. There were no cars on either side of me. The car braked for no reason. I had to step on the accelerator pedal to get back to highways speeds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490790October 25, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: ASSIST
UNKNOWN This incident happened on 10/16/2022 while on I-95 while the vehicle was engaged in the Auto-Pilot mode on the highway (We do not use this autopilot mode unless we are o the highway for long distance drives and that is very infrequent). The vehicle suddenly swerved around and lost control while on auto pilot. As always my hands were on the wheel and I could undo the auto pilot and take control of the vehicle. Fortunately there were no other vehicles around us and there was no damage! We have filed another claim previously with the NHTSA - 11455695
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490768October 25, 2022
TIRES, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
255/45R19 104W XL. I had a flat tire right in the middle of a fast perfectly smooth highway while traveling with a baby, the car is just beyond a month old and it seems the TPMS system failed and the tire has to be replaced at the customer's cost.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490697October 24, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Phantom braking is common when driving on highway with advanced cruise control. On a recent trip from Tucson to San Diego I noted seven events in a 300 mile stretch. There were no cars within 1/2 mile in front of me, or any road debris during any event (I saved dash cam footage each time). There was a car behind me during one particularly violent event. I regularly commute on I-5 between San Diego and Irvine. One event per 70 mile trip is about the average. I’m almost used to it now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490533October 24, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Unexpected braking. This occurred several times on a long trip. Each time we we're on a bridge or other structure close to the roadway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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