Ram 3500 Complaints

2,367 consumer complaints on file.

#10947625January 25, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2015 RAM 3500. WHILE DRIVING 35 MPH, THE BRAKE BOOSTERS FAILED WITHOUT WARNING AND CAUSED THE BRAKES TO SEIZE. THE VEHICLE WAS TAKEN TO THREE DIFFERENT DEALERS, BUT THEY COULD NOT DUPLICATE THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE HYDRAULIC BRAKE BOOSTER UNIT FAILED AND NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 16,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947210January 23, 2017
STEERING, SUSPENSION
ON HIGHWAY AT 60MPH HIT BUMP STARING TO SHAKE VIOLENTLY SLOWDOWN TO 30 MPG TO STOP IT FROM SHAKEING THIS IS ABOUT THE SIX TIME DEALER SAYS NOTHING WRONGE SOME CALL IT THE DEALTH WOBBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947244January 23, 2017
SERVICE BRAKES, ELECTRICAL SYSTEM
ON 1/17/2017 I TOOK MY 2016 RAM 3500 INTO THE SELLING DEALER SERVICE DEPARTMENT (DWAYNE LANE'S EVERETT, WA) TO CHECK FOR THE CAUSE OF A "CHECK TRAILER WIRING" VISUAL AND AUDIBLE WARNING WHICH HAD BEEN PRESENT INTERMITTENTLY WITH BRAKE PEDAL APPLICATION SINCE SHORTLY AFTER PURCHASE OF THE VEHICLE (NEW). WHEN PRESENT, THE DEFECT WOULD OCCUR IF THE VEHICLE WAS STATIONARY OR IN MOTION, PARTICULARLY IN DAMP ROAD CONDITIONS. THE DEALERSHIP SAID THAT, BECAUSE OF THE PRESENCE OF NON-FACTORY OPTIONS, THEY WOULD NOT WORK ON THE VEHICLE UNTIL IT WAS RETURNED TO STOCK CONDITION (MAGNUSON-MOSS WARRANTY ACT VIOLATION) BASED ON THE ADVICE OF CHRYSLER/FCA. I THEN TOOK THE VEHICLE TO THE DEALER WHO INSTALLED THE CAMPER WIRING, WHERE IT WAS DISCOVERED THE THE BLUE WIRE FROM THE BRAKE CONTROLLER TO THE FACTORY INSTALLED 7-PRONG PLUG WAS INSTALLED INCORRECTLY AT THE RAM FACTORY, CAUSING THE FAULT CODE AND A POTENTIAL MALFUNCTION OF THE TRAILER BRAKE SYSTEM. SHOULD THE BRAKES ON A TOWED VEHICLE MALFUNCTIONED IN OPERATION, THERE IS THE VERY REAL POSSIBILITY OF LOSS OF CONTROL, INJURY OR DEATH TO OCCUPANTS AND BYSTANDERS. I HAVE VIDEO OF THE FAULT TAKING PLACE BUT THE FILES ARE TOO LARGE TO ATTACH TO THIS EMAIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947265January 23, 2017
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
THERE IS AN EXTREME DELAY WHEN PRESSING THE ACCELERATOR AND ACTUAL ACCELERATION OF THE VEHICLE. THERE SEEMS TO BE NO CORRELATION BETWEEN HOW FAR THE ACCELERATOR IS PRESSED AND VEHICLE ACCELERATION. WHEN MERGING INTO TRAFFIC AND ESPECIALLY WHEN PULLING OUT INTO TRAFFIC OR PASSING A VEHICLE. THIS DELAY IS A SEVERE SAFETY PROBLEM. THERE IS A 2-3 SECOND DELAY BETWEEN PRESSING THE ACCELERATOR AND THE VEHICLE ACTUALLY MOVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944070January 10, 2017
SUSPENSION
MANUFACTURER RECALL #: R46 NHTSA RECALL #: 15V-541 I TOOK MY RECALL NOTICE AND RAM 3500 2014 TO THE DEALER TO HAVE THE RECALL FIX INSTALLED. DEALER NOTIFIED ME THAT CHRYSLER ENGINEERS WOULD NOT ALLOW THEM TO INSTALL THE RECALL/FIX BECAUSE THE TRUCK HAS THE WRONG FRAME INSTALLED. SINCE THE TRUCK WILL NEED TO BE TAKEN APART AND REBUILT IN THE FIELD I EXPRESSED MY CONCERNS AND OPENED A CASE WITH THE CHRYSLER CUSTOMER ASSISTANCE CENTER. A TRUCK REPLACEMENT WAS SUGGESTED AND I AGREED. I WOULD LIKE YOUR HELP SINCE NOTHING HAS BEEN DONE SINCE THIS DECISION THAT HAPPENED ALMOST 6 WEEKS AGO. CHRYSLER ENGINEERS EXPRESSED CONCERNS SINCE THIS IS A SAFETY ISSUE SO I AM AFRAID TO DRIVE MY TRUCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10943832January 9, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2015 RAM 3500. WHILE DRIVING 35 MPH IN THE RAIN, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO ENGAGE WHILE MAKING A LOUD GRINDING NOISE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER COULD NOT DUPLICATE THE FAILURE, BUT PERFORMED A SOFTWARE UPDATE ON THE BRAKES, TRACTION CONTROL, AIR SUSPENSION, AND TOWING PACKET. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 15,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939130January 2, 2017
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
TOO MANY DETAILS, BUT WILL TRY TO BULLET RIGHT TO THE ISSUES: (TRUCK WAS REAR ENDED ON HIGHWAY 4/25/2016) -MY TRUCK WAS TOWED TO DEALERSHIP, BUT UPON "COMPLETED REPAIRS", I PICKED UP AT COLLISION CENTER -EXHAUST BRAKE FUNCTION ON THE TURBO WAS WEAKENED WHILE IN CARE OF DEALERSHIPS HANDS (OR LACK THEREOF) -DURING REPAIRS OF BODY DAMAGE ONLY, SOMEONE RE-CALIBRATED MY TRUCKS SPEEDOMETER TO MATCH MY OVERSIZE TIRES. (THIS WOULD BE SO MUCH A CONCERN, BUT THE FACT THAT MY TRUCKS EXHAUST BRAKE WAS INTENTIONALLY WEAKENED VIA COMPUTER, "NOW WE HAVE A PROBLEM" -THIS ISSUE WAS ADDRESSED TO DEALERSHIP AS A SAFETY CONCERN AS I TOW A 16,000LB TRAILER FOR WORK. (ALONG WITH NOTICEABLE WHISTLE FROM TURBO, WHICH IS UNDENIABLE EVIDENCE OF DAMAGE TO TURBO) -FIRST DAY TOWING THROUGH MOUNTAINS "WITHOUT" EB WORKING PROPERLY, I ALMOST WRECK TWICE WITHIN 15 MILES, ALL DUE TO "WEAK EB" -AFTER MULTIPLE TRIPS TO DEALER, I AM CONSTANTLY TOLD "TRUCK DRIVES FINE, TRUCK EB IS WORKING" -ENOUGH RESEARCHING TURBO AND EB FUNCTION, I AM ABLE TO FINALLY GET INSURANCE & DEALERSHIP TO REPAIR TURBO UNDER CLAIM -AFTER REPAIR, TRUCK IS GIVEN BACK TO ME WITH NEW TURBO. EB IS STILL EXTREMELY WEAK, WHISTLE IS GONE, TORQUE AND TOW/HAUL FUNCTION HAVE NOW BEEN ALTERED AND COMPROMISED. -NOW WE HAVE 3 ISSUES WITH THE TRUCK: EXTREMELY WEAK EB / EXTREMELY WEAK TO NON-EXISTENT TOW/HAUL MODE / TORQUE EXTREMELY WEAK. (ALL FUNCTIONS THAT CAN BE CALIBRATED IN THE TRUCKS COMPUTER) -DEALERSHIP HAS BEEN HAVING MY $60,000 TRUCK HANDLED WITH COMPLETE NEGLIGENCE AND CARELESSNESS WITH PLACING REPAIRS IN HANDS OF A MECHANIC WITH 2 MONTHS' EXPERIENCE. -2ND DEALERSHIP NOW, WOULDN'T LISTEN ABOUT COMPUTER CONCERNS, REPLACED MY NEW TURBO INSTEAD. -WORDS BY SECOND DEALERSHIP "TRUCK IS WORKING AS DESIGNED". A TOW TRUCK THAT DOES NOT HAVE ITS "TOW/HAUL" ENGAGING IS NOT WORKING AS DESIGNED. "ACCIDENT WAITING TO HAPPEN" *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937353December 24, 2016
WHEELS
THE FRONT TIRES WEAR EXCESSIVELY ON THE OUTER EDGES. I HAVE TAKEN IT TO FLETCHER DODGE 3 TIMES TO CORRECT THE ISSUE. THE SERVICE DEPARTMENT ACKNOWLEDGED THAT THIS IS A PROBLEM THEY HAVE SEEN BEFORE WITH THIS MODEL VEHICLE. FLETCHER DODGE DID REPLACE THE 2 FRONT TIRES AND PERFORMED AN ALLIGNMENT. CHRYSLER SET UP A STAR ACCOUNT AND WORKED ON IT. CHRYSLER ACKNOWLEDGED THERE IS A PROBLEM BUT DO NOT KNOW WHAT IT IS AND THERE IS NOTHING THEY CAN DO, AND IT IS CAUSED BE TOWING HEAVY LOADS. I DRIVE IT MOSTLY AND FROM WORK. I USE A 2 HORSE TRAILER ABOUT 4 TIMES A YEAR FOR APROXIMATELY 340 MILES AND HAY 3 TIMES A YEAR FOR APPROXIMATELY 40 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936561December 20, 2016
ENGINE, SUSPENSION
MY 2015 RAM 3500 HAS GONE THROUGH 3 WHEEL ALIGNMENT WITHIN A YEAR 12000 MILES. I ALSO BEEN GETTING A LOT OF BAD FUMES IN CAB WHERE YOU HAVE TO OPEN WINDOWS AT AROUND 20 TO 40 MPH OR WHEN YOU START TRUCK WHILE WARMING UP IN COLD WEATHER. I HAD WHEELS ROTATED AND THE TPMS WHERE READING WRONG. IT WAS NOT CONNECTING WITH SYSTEM IN TRUCK HAD TO TAKE TO DEALER TO RESET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10930188December 6, 2016
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
IN JUNE 2016, TOWING A 14 FOOT LIGHT TRAILER UP SONORA PASS ON HWY 108 IN CALIFORNIA, THE TRUCK BUCKED, STUDDERED AND SHOOK IN FIRST GEAR, STALLED AND SLIPPED BACKWARD TOWARDS A 1000 FOOT CLIFF, IT THEN LUNGED INTO GEAR AND IT WAS SMOKING THE TIRES. I LET IT DO THAT TO GAIN TRACTION AND THEN SLOWLY MADE MY WAY BACK UP. I CANNOT TOW ANYTHING OUT OF FIRST GEAR WITHOUT THE BUCKING AND STUDDERS, AND LOSING FORWARD MOMENTUM, ANYWHERE. ALMOST LOST IT ALL THAT DAY INCLUDING MY LIFE AND NOTHING HAS BEEN DONE TO FIX THE ISSUE. 2 DEALERSHIPS IN 2 STATES ACKNOWLEDGE THE PROBLEM, STATE THEY HAVE OTHER CUSTOMERS THAT HAVE THE SAME PROBLEM BUT DODGE CANNOT SEEM TO UNDERSTAND A FIX OR THE SERIOUSNESS OF THIS DEFECT. THE TRUCK IS NOT SAFE TO TOW ANYTHING ANYWHERE AND THAT IS OBSURD FOR A RAM 3500. THIS TRUCK IS ADVERTISED AS THE NUMBER ONE TRUCK FOR TOWING, BUT IT JUST CAN'T DO THE JOB SAFELY. PLEASE VIEW LETTER SENT TO DEALERSHIP DATED JULY 9TH. 2016.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10930080December 5, 2016
POWER TRAIN
WHEN ACCELERATING FROM A DEAD STOP THE ENGINE HAS A 3 TO 4 SECOND LAG. NORMAL RESPONSE RESUMES AFTER THE INITIAL LAG. THIS CONDITION HAS BEEN CONSISTANT THROUGHOUT 2016. TRUCK WAS PURCHASED NEW. PRESENT MILEAGE IS 4500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929592December 2, 2016
ENGINE
I HAVE NOTICED ON DIFFERENT OCCASIONS A STRONG SMELL OF DIESEL EXHAUST COMING INTO THE CAB OF MY TRUCK. IT DOES NOT SMELL LIKE THE EXHAUST EXITING THE REAR TAILPIPE (POST DPF/CATALYST). EACH TIME IT HAS HAPPENED, IT HAS BEEN WHEN I WAS STOPPED OR MOVING SLOW IN BOTH FORWARD OR REVERSE (ON A STREET, OR BACKING INTO A PARKING SPOT). THE FIRST COUPLE OF TIMES I THOUGHT IT WAS A SMELL COMING FROM A DIFFERENT VEHICLE, BUT THEN I FOUND THAT IT WAS HAPPENING WHEN THERE WERE NO OTHERS AROUND. I DID A QUICK INTERNET SEARCH, AND IT SEEMS AS THOUGH THIS IS A WIDESPREAD ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926613November 17, 2016
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
THE TUCK HAS A HORRIBLE LAG IN THE THROTTLE RESPONSE. WHEN TRYING TO PULL OUT INTO HEAVY TRAFFIC THE TRUCK LAGS MORE THAN IT SHOULD. THIS HAS BEEN HAPPENING SINCE THE DAY I BOUGHT IT NEW WITH 16 MILES ON IT. IF YOU PRESS THE PEDAL MORE THAN HALF DOWN FROM A STOP YOU CAN COUNT TO 30 BEFORE IT ACTUALLY STARTS MOVING. THERE HAVE BEEN MULTIPLE TIMES WHERE THIS HAS ALMOST CAUSED AN ACCIDENT. I HAVE BEEN READING FORUMS ABOUT THIS ISSUES AND HAVE COME UP WITH 2 CAUSES. 1 THE THROTTLE CONTROL PROGRAMING IS SET EXTREMELY CONSERVATIVE WHICH WILL CAUSE THIS. 2 THE ONE THAT ALMOST EVERYONE IS REPORTING IS THAT THE DPF REGEN SYSTEM IS CAUSING TOO MUCH BACK PRESSURE. PEOPLE ARE REPORTING THAT WHEN THEY DELETE THE EXHAUST AND EGR OFF THE TRUCK IT GETS ITS POWER BACK. THESE SYSTEMS NEVER SEEM TO COMPLETELY CLEAN OUT AND ALL WISE HAS HIGH BACK PRESSURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926511November 16, 2016
AIR BAGS
RAN INTO THE REAR END OF 18 WHEELER DEAD STOPPED IN MIDDLE OF ROAD DRIVING AT A SPEED OF 40 - 45 MPH . MY AIRBAGS DID NOT DEPLOY YET THE COMPLETE FRONT END OF TRUCK WAS BASHED IN AND PROBABLY TOTALED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10925012November 8, 2016
ENGINE
SHAFT ON WATER PUMP SHEARED CAUSING WATER PUMP TO FAIL AND SERPENTINE BELT TO COME OFF. VEHICLE BEING DRIVEN ON FREEWAY AT HIGHWAY SPEEDS. SERPENTINE BELT FAILURE RESULTS IN LOSS OF POWER STEERING AND VACUUM TO POWER BRAKES. THIS IN TURN CAUSES DIFFICULTY IN VEHICLE CONTROL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924901November 7, 2016
ENGINE
SIGNIFICANT LAG IN ENGINE RESPONSE WHEN ACCELERATING FROM DEAD STOP. DELAY IS APPROX 3-4 SECONDS FROM TIME ACCELERATOR PEDAL IS DEPRESSED UNTIL TRUCK RESPONDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924378November 4, 2016
ENGINE, POWER TRAIN
2015 RAM 3500 LARAMIE DUALLY 4X4, 6.7 I6 CUMMINS, AISIN TRANSMISSION. TRUCK EXPERIENCES "DEAD PEDAL" UNDER HARD ACCELERATION OR WHEN DEPRESSING PEDAL 3/4 TO FULL THROTTLE SUDDENLY. THIS HAPPENS UNDER ALL CONDITIONS: STOPPED, ROLLING, UNDER ACCELERATION. ADVANCING THE PEDAL SUDDENLY OR COMPLETELY DOWN IN EMERGENCY SITUATIONS RESULTS IN A 3-4 SECOND DELAY WHERE THE TRUCK WILL NOT RESPOND, THEN SLOWLY ADDS POWER. THIS IS EXTREMELY DANGEROUS AS THE TRUCK WILL NOT RESPOND TO THE DRIVERS INPUTS. POSSIBLY RESULTING IN A CRASH OR DEATH. IN SEVERAL CASES THE TRUCK HAS RESPONDED IN THE ABOVE DESCRIBED MANOR RESULTING IN EMERGENCY ACTION BY THE DRIVER TO AVOID A CRASH OR WRECK. PROBLEM HAS BEEN OCCURRING FOR THE PAST 10 - 15K MILES AND STILL CONTINUES. AS PER THE DEALER SERVICING THE VEHICLE. WE WERE TOLD NOTHING IS WRONG, THIS WAS NORMAL AND THEY REFUSED TO DO ANYTHING ABOUT IT. AS PER RAM TECHNICAL ASSISTANCE "IF THE CUSTOMER STEPS IN THE THROTTLE, THE VEHICLE WILL GO INTO DERATE TO KEEP THE DRIVESHAFT OFF THE GROUND. IF YOU STAY AROUND 60 TO 70% THROTTLE THEN THERE IS NO DERATE. SOUNDS LIKE THE VEHICLE IS OPERATING AS DESIGNED." A COPY OF THE REPORT HAS BEEN PROVIDED WITH THIS REPORT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919932October 28, 2016
STEERING
TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V541000 (STEERING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919692October 27, 2016
SUSPENSION, WHEELS
TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT STATED THAT THE TWO FRONT TIRES BECAME WORN APPROXIMATELY EVERY THREE MONTHS, WHICH CAUSED THE FRONT END TO WOBBLE. THE VEHICLE WAS TAKEN TO TWO DEALERS FOR AN ALIGNMENT. THE TECHNICIANS FOUND NO ISSUES WITH THE ALIGNMENT. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919737October 27, 2016
FUEL/PROPULSION SYSTEM
WHILE BEGINNING TO PULL OUT ONTO THE HIGHWAY, I NOTICED A VEHICLE THAT APPEARED TO BE COMING FASTER THAN EXPECTED, I LET OFF THE THROTTLE AND THEN MADE THE DECISION TO CONTINUE ENTERING THE HIGHWAY. WHEN I GOT BACK ON THE THROTTLE, THERE WAS AN APPROXIMATE 2 SECOND DELAY WHERE THERE IS ABSOLUTELY NO THROTTLE RESPONSE. I AVERTED AN ACCIDENT BY MANAGING TO PULL OFF THE ROAD, BUT THIS IS AN EXTREMELY DANGEROUS SITUATION. I HAD THE SAME ISSUE WITH MY 2013 RAM 3500 I HAD PREVIOUSLY. TO SUMMARIZE, I WOULD CALL THIS A "DEAD PEDAL" ISSUE. I CAN REPLICATE THIS SITUATION EVERY TIME BY ACCELERATING, LETTING OF THE ACCELERATOR, AND THEN GETTING BACK ON THE ACCELERATOR QUICKLY. AGAIN, THERE IS A ROUGHLY 2 SECOND TIME PERIOD WHERE THE ENGINE DOES NOT RESPOND WHATSOEVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ram 3500