Ram 2500 Complaints

468 consumer complaints on file.

#11592090June 3, 2024
POWER TRAIN
My 2023 ram 2500 with 12,000 miles dose not always accelerate the way it should has been doing this once in awhile since new but has got more frequent. You can push the accelerator all the way down and truck does not take off. Makes it very dangerous when pulling out into traffic. Also the truck sometimes shifts super hard or wont shift at all. I'm dropping the truck off tonight to get checked out. There has been no warning lights yet. When I first called the dealer they told me it was a new truck and needs time to break in. Now its getting worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591621May 30, 2024
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
The contact owns a 2022 Ram 2500. The contact stated that while driving at an undisclosed speed, the tire pressure sensor was unavailable warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with failed tire pressure sensors. The contact was informed that the tire pressure sensors needed to be replaced. The vehicle was not repaired. The contact stated that the failure had previously occurred a year ago and the sensors were replaced. The manufacturer was not made aware of the failure. The failure mileage was approximately 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591052May 28, 2024
POWER TRAIN, UNKNOWN OR OTHER, ENGINE
The transmission down shifts by itself while driving down the road . You have to stop an change the gears to park then start again.I has happened 3 or 4 times .most of the time when you stop at a light or stop sign and take off when it drops to a lower gear it makes a sudden jerk. Some times tyhe transmission slams in to gear rather hard, I am going to be out of warranty if some one does not fix this problem.It has 12,276.7 miles on it as of right now. Any help would be greatly appreciated. I don,t drive it much but it is going to blow the engine up or the tramission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590926May 27, 2024
ELECTRICAL SYSTEM
Day after purchasing my truck the navigation screen went blank after plugging in iPhone to charge by usb. I could not use the 3 month trial of connect or use the remote features to start my truck or use navigation system to drive to an address. Could not use WiFi hotspot. Password and name would change every time I set it up. My navigation address would be modified while driving in route taking me home n opposite direction away from where I was trying to go. All settings would be modified constantly. Paid $400+ for a year subscription for navigation and connect but can’t use. AT&T told me someone had acquired the cell number associated with the simcard module in the navigation system and the SIM card must be replaced or they could continue to unlock my doors. My truck has been broken into more than 7 times and have stolen cash, ham radio and keys to my home and RV. Cannot get service manager at Prestige Dodge to change the simcard module out. He changes his story every time I try to bring my try back n to get the simcard module replaced. I am disabled use a wheelchair or rollator to get around. I fear for my life due to the number of times they have broken into my truck. Have video footage of hackers using my Dodge Ram app on their cell phone and getting into my truck on more than one occasion. Have filed 5 police reports to date. They now prevent the officers from contacting me about the police reports I have filed and have stolen bags of silver bars and silver coins I gave my son. They have ruined 4 iPhones and 3 laptops that were in my Ram. To date over 23,000 in cost I have paid for new iPhones and new email addresses but nothing prevents them from continuing to open my truck door. They planted an Apple Air tag in my truck as well and sent me text messages while on vacation in oct 2023 showing my location while they broke into my Rv a fourth time. I feel my life is in danger and someone steal my truck or break in my home w sleep with no hearing aids on and kill
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589853May 21, 2024
ELECTRICAL SYSTEM, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
The contact owns a 2022 Ram 2500. The contact stated while attempting to set the radio stations, the contact experienced failures with radio and other safety features which were controlled by the computer that controlled the radio. Additionally, the contact stated that the defroster, the back-up camera, and the hazard warning lights were inoperable. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the computer needed a software update. The vehicle was repaired. The contact stated that the software update failed to fix the vehicle. Additionally, the contact stated that the key fob failed to lock or unlock the doors. The manufacturer was informed of the failure. The failure mileage was approximately 2,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589720May 20, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
The camera that controls the entire ADAS system randomly goes out or loses its calibration. This is so common the part is back ordered with no expected delivery date.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589293May 17, 2024
AIR BAGS
The contact owned a 2021 Ram 2500. The contact stated that while driving 55-60 MPH, the vehicle crashed into a cow, causing the front bumpers to bend 2 ft. inward. The air bags failed to deploy. The contact sustained bruises on the left arm, on the shoulder, on the chest, on the right elbow and on the right knee. The contact did not seek medical assistance. A police report was filed. The vehicle was towed to a tow lot, where it was awaiting to be totaled. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 70,500.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11588347May 12, 2024
SERVICE BRAKES
While driving in stop & go traffic traveling at speeds less than 15mph, when I stepped on the brake pedal to slow / stop my RAM, the brake pedal failed to activate the brakes and the vehicle continue in a forward motion causing my RAM to collide with the vehicle traveling in front of me. After the collision, my RAM pushed the vehicle I hit into the center shoulder of the freeway. My RAM continued its forward motion (up an shallow grade) for another 1/4 mi. My constant stabbing and continual pressure failed to stop or slow my RAM. I eventually I brought my vehicle to a stop by depressing the "emergency brake pedal". While I was attempting to stop my RAM in appeared the throttle continued to deliver the engine power even though my right foot was on the brake pedal.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11587922May 9, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
While driving I get a return for service and all my dash lights and rear view mirror goes blank with light flashing and aural warning. Have taken to dealer and they replace backup camera, simplest fix for them, then it did it again when I picked up and continues to do while driving home. I have not driven in over 4 months waiting on parts which Ram says are not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587271May 6, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
the integrated trailer brake controller does not perform enought to actually engage the trailer brakes on multiple trailers. this should be a recall issue for ram. we have two ram trucks with the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587158May 6, 2024
SERVICE BRAKES
I was involved in an accident on May 3rd. 2024. As a result of this accident, I have filed an insurance claim. My brakes failed to stop the truck properly. I was pushing the brake pedal as hard as I could, and the brakes were not stopping the truck properly. It had minimal braking not enough to stop the truck. Almost like the ABS system failed and was not allowing the pressure I was applying to the brakes. I called the dealer to make an appointment this week. Waiting for a call back from service dept the truck is at my house and has not been driven. No warning lights on the dash. Truck has 19,800 miles on it.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11585363April 26, 2024
STRUCTURE:BODY, ELECTRICAL SYSTEM, VISIBILITY/WIPER
Hvac system blows cold or hot air through defrost in any mode. Face , feet, no matter what. Makes it hard to see out windows.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584188April 20, 2024
ENGINE
This is a safety recall ISSUE, I continue to have a problem with this dealer (Hunter Dodge in Lancaster ca) on resolving 3 safety recalls on my 2022 Ram 2500 I have been on the dealers waiting list for 8 months now. Recently I received a call from Chrysler Co. that the dealer had the parts inhouse and I should call the dealer (Hunter Dodge in Lancaster ca) to set up an appointment. I called the person who is responsible at the dealership to get an appointment, she stated there was no reason for the appointment because she did not have the parts to fix my truck and hung up the phone. I received a call from Chrysler saying the parts are at the dealer, and yet when I call they continue to say the parts are not in. I am planning to go out of town with my family soon and I am VERY worried about this being a SAFTEY issue for 8 months now. I wonder if this problem qualifies as a 'Lemon Law' issue or any other action?, I hope you can help resolve this issue. [XXX] [XXX] 04/17/2024 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582503April 12, 2024
STRUCTURE:BODY
The good flutters at speed over 65 mph, when there's a headwind or crosswind. The hood flutters very badly when being passed head-on by a semi truck. Dodge (and most truck manufacturers) went to aluminum bonded hoods, as opposed to steel- the aluminum hoods have significant lift. I went to ram- they blamed the flutter on my big deflector. A simple search shows hundreds of complaints. I personally worry about hood latch failure or failure of the loop that locks into the hood latch itself- causing accidents. RAM is mute on the subject.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582426April 11, 2024
ELECTRICAL SYSTEM, POWER TRAIN, ENGINE AND ENGINE COOLING
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580995April 3, 2024
FUEL SYSTEM, DIESEL
The contact owns a 2022 Ram 2500. The contact stated that while driving at an undisclosed speed, the "Service DEF Now." Message and check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the diesel exhaust fluid (DEF). The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer, who was unable to diagnose the failure but informed the contact that all diagnostic trouble codes were cleared. Later, the contact stated that while driving at an undisclosed speed, the vehicle displayed the message "Unable to Exceed 5 MPH." After which, the vehicle lost significant motive power. The vehicle was again taken back to the dealer, who was unable to diagnose the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 17,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580670April 2, 2024
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
My 2021 Ram 2500 6.7 truck quit on me driving down the road. When I raised the hood I could smell burned wires and see smoke. Luckily, it was raining or I think my truck would have burned up. I noticed melted plastic and burned wires on the drivers side of the truck. This particular truck had an Electrical system recall and shows to have been completed. (Safety Recall 13A/NHTSA 23V-060) If this recall was completed, maybe something else needs to be checked out. The truck is currently at a dealership to be repaired, but I will still be scared of it catching on fire because the dealership cannot tell me why or how the fire started. 03
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11578857March 22, 2024
ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM)
The contact owns a 2021 Ram 2500. The contact stated that while driving at various speeds, on several occasions, the vehicle lost motive power. The vehicle was taken to a dealer where it was diagnosed that the ECM needed to be updated. The ECM was updated but the failure persisted. The manufacturer was notified of the failure. The failure mileage was 37,510.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578503March 20, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: WARNINGS
Al ir manejando se desconectó acc/fcw, lanesense y frenos de remolque
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578458March 20, 2024
POWER TRAIN
The contact owns a 2022 Dodge Ram. The contact stated while driving at various speeds, the check engine warning light illuminated. The contact stated that on some occasions, the message "Regenerate the Vehicle" was displayed. The vehicle was taken to a dealer, where it was diagnosed that the powertrain software module needed to be updated. The vehicle was repaired; however, the failure recurred. The vehicle was then taken to another dealer, where it was diagnosed, and the dealer determined that the urea pump needed to be replaced. The part was replaced; however, the failure recurred. The vehicle was taken back to the same dealer, where it was determined that the air filter, the catalytic converter, the nitrous oxide sensor, the temperature sensor, and the particulate matter sensor needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was 33,962.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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