Ram 2500 Complaints

468 consumer complaints on file.

#11629570December 9, 2024
ENGINE
Grid heater nut/bolt has been reported to deteriorate enough to allow the nut to drop into the intake manifold and get sucked into the engine causing catastrophic engine failure. This information comes from shops that have replaced the engines that have had this failure occur
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629389December 7, 2024
SERVICE BRAKES
Vehicle purchased June 2022. I can't keep front brakes on the vehicle. July 4, 2023 Mileage 52154, the front brakes were worn out and replaced with Brake Best brake pads. January 12, 2024 Mileage 76200. Front brake pads worn out and ruined the rotors. Pads replaced with Raybestos pads and Brake Best Rotors. December 2024 Mileage 114261. Front brake pads worn out and are cutting into the front rotos so, I'm about to replace them with the fourth set of brakes since the truck was manufactured.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627658November 27, 2024
POWER TRAIN
Transmission sometime do not go in gear
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626994November 23, 2024
POWER TRAIN
The transmission failed and is available for inspection. The vehicle lost power at 60 mph in an instant as transmission began to slip on a busy road truck would barely move. The problem was reproduced by the dealer and confirmed. Inspection upcoming. Check engine light went on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624580November 11, 2024
VISIBILITY/WIPER, ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS
back up camera went black while backing up.This caused me to hit a vehicle.Will be taking to dealer for inspection.No warning. The wipers quite while going down road in rain storrm.I had todrive to a wide spot to get off road and wait for the rain to stop.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11623749November 6, 2024
ENGINE, ELECTRICAL SYSTEM
Grid Heater Relay failure. From my understanding this problem is an issue across the United States. The grid heater on the 6.7L diesels has a bolt that welds itself off and can go into the intake causing an engine failure. Recently Dodge has told me that this is not covered under a power train warranty. There is no other remedy they provide other than spending $800+ for a aftermarket part to replace the OEM grid heater.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622957October 31, 2024
UNKNOWN OR OTHER
The telematics display / unit displays errors and will freeze. If the driver has adjusted the volume, it may not work. They may try to do this several times not realizing that the radio is lagging. The volume will quickly ramp several moments later and could surprise a driver and cause loss of control. In addition, the on-screen navigation screen can freeze up and the applications appear to resize and freeze. It's possible that somebody may make an unsafe maneuver as a result of the delay or inconsistent presentation of direction. The problem has been seen three times at my local Ram dealership. They have been unable to remediate the issue. There are no prior warnings to the issue happening and no direct way to reproduce them or see if it will happen again. It has been happening on my vehicle since approximately February of 2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620860October 20, 2024
SUSPENSION
Death wobble at 50 mph. Factory stock suspension 11,500 miles on vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618981October 9, 2024
SERVICE BRAKES
The contact owned a 2024 RAM 2500. The contact stated that while her husband was driving at 40 MPH, he attempted to slowly bring the vehicle to a complete stop upon approaching a stop sign. However, with the brake pedal depressed all the way to the floorboard, the vehicle failed to stop or even slow as intended, causing the driver to unsafely pass through the intersection without stopping. Afterward, the driver smelled smoke in the vehicle's interior shortly before observing flames from the front driver-side door exterior panel. The driver could maneuver the vehicle into a roadside ditch, resulting in reduced speeds of around 15 MPH, allowing him and the other occupants to evacuate. The unoccupied vehicle then rolled to a complete stop in a roadside ditch moments later, becoming completely engulfed in flames. Local emergency services arrived and were able to extinguish the flames but could not inform the contact of where the fire may have originated as the flames had reduced the vehicle down to its chassis. No warning lights were illuminated. The vehicle was towed to a tow yard but had yet to be deemed a total loss by the contact's insurance provider. A fire report was filed. A police was not filed, and no injuries were reported. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 10,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11618902October 9, 2024
ENGINE
Vehicle would not start or try to turn over. It had to be towed and the starter had to be replaced. The truck is less than a year old and the starter died.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618901October 9, 2024
ENGINE
Truck would not start or crank over. It had to be towed to a repair shop and the starter had to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618899October 9, 2024
ENGINE
Truck would not start or crank over. It had to be towed to a dealership and the starter was replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618898October 9, 2024
ENGINE
Truck would not start it just clicked. Had to be towed away to a dealership to have the starter replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618897October 9, 2024
ENGINE
Truck would not start, there was no prior warning of issues with the starter. After being towed to a dealership the starter was replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618896October 9, 2024
ENGINE
The truck would not start it just clicked. This was at a remote location. After it was towed to a dealership the starter was replaced. There were no warning indicators ahead of the failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617406October 1, 2024
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, AIR
The contact owns a 2022 Ram 2500. The contact received notifications of NHTSA Campaign Numbers: 23V060000 (Electrical System), 24V415000 (Electronic Stability Control (ESC), Service Brakes, Air) and 24V436000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617070September 29, 2024
ENGINE, POWER TRAIN, LANE DEPARTURE: WARNING
The grid heater bolt can fail and fall into cylinder number 6 and cause catastrophic failure causing an accident. The 68RFE transmission is prone to failure and should be repaired/replaced. The hydraulic liters are subject to failure and should be replaced with solid lifters.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616556September 26, 2024
FUEL/PROPULSION SYSTEM
Significant fuel leak from top of engine, leaking down back of engine and creating puddles on ground. Potential fire hazard due to proximity to turbo and exhaust. No warning lamps or messages. Issue was confirmed at dealer and repaired by replacing multiple fuel injector supply lines.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615778September 21, 2024
POWER TRAIN
Transmission just started shifting very hard causing the truck to shake. Truck was fine last week, mileage is 9600. Have notified the dealer, they said to bring it it in. There is no warning lights or alerts
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614239September 12, 2024
SERVICE BRAKES
Intermittent warning messages (check trailer brake wiring and trailer brakes disconnected). When trailer brakes disconnected message comes up you have a TOTAL LOSS of the electronic trailer brakes. Travel trailer is a 2024 Forest River Wildwood Heritage Glen 308RL (with solar on-board). This issue is very similar to the one plaguing the 2024 Chevrolet / GMC 2500 Pickup trucks. Trailer is in the shop being checked now and my RAM dealer states no problems have been reported. Trailer has the new style (blade) 7 pin cable. Problem has happened on multiple trips and is extremely intermittent. When this happens going down a steep grade it is a definite safety issue!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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