Ram 2500 Complaints

468 consumer complaints on file.

#11609306August 19, 2024
VISIBILITY:WINDSHIELD WIPER/WASHER
The contact owns a 2023 Ram 2500. The contact stated that after exiting and turning off the vehicle, he noticed that the windshield wipers had turned on independently. The contact went to turn off the windshield wipers. The contact disconnected the battery. There was an abnormal burning odor of plastic detected in the fuse box. There were no warning lights illuminated. The vehicle was taken to the local dealer, who diagnosed and determined the failure was due to a lightning strike. The vehicle was not repaired. The manufacturer was contacted and informed the contact to tow to another local dealer. The failure mileage was approximately 7,200. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608517August 14, 2024
SUSPENSION
I noticed that all four shocks on my 2022 Ram Longhorn limited edition with factory air ride suspension are leaking fluid from around the piston head. I have tried to get the problem fixed but have not been able to find OEM shocks or even aftermarket shocks. I took it my local dealer ship with the recall notice the first one I received ( I have two now) the dealer ship has found only two shocks but they haven't told me which ones ( front or rear). Lithia Jeep, Dodge, of Klamath Falls Oregon knows all about this problem. They don't want to do the recall notices until all the parts are in, plus the bug deflecter on the front of the truck needs to be installed.I have been waiting now for about six months with no word as to how long it's going to take to get some shocks I continue stopping by to see if there is any news about the shocks but nothing yet, I have only about 43 or 44 thousand miles on this truck as it isn't driven that much. I have noticed that the suspension is really getting a hard work out when driving the rear air ride suspension is the only thing that is working on the rear . I am afraid that something else is going to fail or break that's going to cost me thousands of dollars that I don't have. Can't someone look into this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608033August 12, 2024
POWER TRAIN
4.10 Axle Ratio has manufacturing defect. Pinion bearing spins in differential housing causing miss-alignment between pinion and ring gear. Resulting in vibration, noise, binding at low RPM and slamming sensation with sudden acceleration. Full rear end lock up possible. Providing dangerous situation, especially when using as tow vehicle. Truck reported has 3rd (third) axle housing installed, with defects already present requiring another replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601186July 11, 2024
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
The contact owns a 2023 Ram 2500. The contact stated while driving approximately 74 MPH, the EGR valve de-energized seizing the turbo, causing the vehicle do decelerate to 30 MPH in less than a quarter mile. The check engine warning light was illuminated. The contact pulled over to the side of the road, turned off the vehicle, and waited approximately 15 minutes before restarting the vehicle and continuing to drive the vehicle. The contact stated the failure had occurred several times while driving at various speeds. The contact stated that the vehicle had previously been repaired under a TSB with NHTSA ID Number: 10241065 (Electrical System, Engine and Engine Cooling) before the contact took ownership of the vehicle. The vehicle had been taken to the dealer where the Exhaust Gas Recirculation (EGR) valve, Turbo actuator, and Engine Control Module (ECM) were replaced. The dealer was unsure if the repairs would fix the vehicle. The vehicle remained at the dealer. The manufacturer had been made aware of the failure. The failure mileage was 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600654July 9, 2024
SERVICE BRAKES
The integrated brake controller fails to provide braking to my travel trailer when attempting to stop. Multiple times this has pushed my truck into an intersection. There are no warning lights or failure messages. The brake controller is configured correctly as the issue has only been occurring the past few months and it was working as intended prior.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599221July 5, 2024
UNKNOWN OR OTHER
Soft close tailgate opened as I was backing up to hook up to my pontoon trailer. I had closed it prior to backing up. Because the tailgate was down, the rear camera did not correctly identify how close I was to the pontoon trailer hitch and the lowered tailgate struck the pontoon trailer hitch, damaging the tailgate.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11598668July 3, 2024
SUSPENSION
A driver was driving their vehicle on surface streets in Hollywood, CA. When they went to make a 3-point turn to park, they heard a loud noise and felt the vehicle drop. The driver got out to look and saw that the left front wheel was loose and bound up into the vehicles fender. The unit was towed back to the yard and inspected by our internal Fleet Department. It was found that the left front knuckle assembly had cracked, broken and failed between the lower ball joint and the rest of the knuckle assembly. The vehicle was towed to a Ram dealer where it was repaired under warranty and the failed parts were retained by the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598661July 3, 2024
POWER TRAIN
A driver was driving their 2022 Ram 2500 to the first job of the day on surface streets in Hollywood, CA. While driving they heard a sudden banging noise from under the truck and lost the ability to accelerate. The driver used the service brakes to stop the vehicle and attempted to put the unit in Park, but Park would not hold the vehicle. The vehicle would also not go into drive or reverse, so they used the parking brakes to secure the vehicle. The vehicle was towed back to the yard and inspected by our internal Fleet Dept. It was found that the driveshaft had come disconnected from the transmission output flange. Three of the four bolts were missing and the fourth was sheared off in the output flange. When the driveshaft came loose it dented the bottom of the cab, tore up a wiring harness and damaged the carrier bearing. The vehicle was towed to a Ram dealer where they replaced the driveshaft and damaged components under warranty and retained the failed parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598375July 2, 2024
POWER TRAIN, ELECTRICAL SYSTEM
The contact owns a 2022 Ram 2500. The contact received notifications of NHTSA Campaign Numbers: 22V835000 (Power Train) and 23V060000 (Electrical System); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597935July 1, 2024
AIR BAGS
The contact owned a 2022 Ram 2500. The contact stated while a company employee was driving at 45 MPH through an intersection with a green light, the vehicle was impacted on the front passenger side. The other vehicle failed to yield at a yellow blinking light at the intersection causing the impact. No air bags deployed. No warning light had illuminated. The driver sustained unknown injuries and received medical attention. The other driver sustained unknown injuries but it was unknown if medical attention was received. A police report was filed. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 57,009.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11597312June 27, 2024
SEAT BELTS
The passenger side seat belt retractor failed on this truck a couple of months ago. We had the parts replaced by the local dealer and did not think anything about it until our second truck also had the same issue and seriously hurt my mother. Report number 11597310. As the same part failed on two different trucks in a short period of time, we googled the issue and found lots of other RAM truck owners complaining of the same issue. We called RAM and they said there is no recall for the issue and there was nothing they would do. If this part fails, causing the retractor to lock and continue to "rachet" down on the passenger is could cause serious harm to people. My mother was hurt and we had to force the emergency release at the base of the seatbelt to get her out. If a person is alone in the vehicle when this part fails there is no way they could escape and it could cause a fatality.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597310June 27, 2024
SEAT BELTS
Passenger side seatbelt locked in place and would not release. It continued to retract but would not release. We had to use the emergency release mechanism at the base to get the passenger free from the seatbelt. This was super scary. The seatbelt is in perfect condition, the truck has never been in an accident or had any other issues. It has been perfectly maintained. We took the vehicle into the closest dealer and they stated that it was a known issue and charged us $200 to replace a solenoid part. We googled the issue and found thousands of people that had the same issue. We called Chrysler Ram at 800-853-1403 and they said there wasn't a recall for this truck specifically, but it was very similar to several other recalls for seatbelts for the same year and model of truck; however there was nothing that they could do to help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595820June 21, 2024
UNKNOWN OR OTHER
The leather dash cover is peeling/ separating from the dash panel. The way it is peeling I don’t believe the passenger airbag will deploy properly. There are seams that should split when the airbag deploys, but I think with the leather pealing it will just push the cover up and direct the airbag in the wrong direction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595381June 19, 2024
UNKNOWN OR OTHER
Rear backup camera display frequently failed for brief periods of time. Failure was unpredictable. I backed into low post hitting corner of rear bumper on passenger side during such a display failure. This resulted in major damage to the rear bumper.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11594756June 17, 2024
SUSPENSION, POWER TRAIN
25k miles. Rear end began to shake Balances tires 4 different shops. Doesn't follow tires. Come to find out I have 3 ujoints leaked out all grease and both rear shocks are soaked in their own oil
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594668June 16, 2024
POWER TRAIN
Transmission is leaking under oil stick
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593905June 12, 2024
SERVICE BRAKES
Driving on the freeway and I was cut off. And failed to work went sliding and had to steer into the emergency lane to avoid a collision
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593628June 11, 2024
ENGINE
When placing the truck in first gear to control speeds on steep declines both on and off road the vehicle's RPMS will climb significantly and the truck will accelerate abruptly under it's own power until it reaches 21-25mph. At which point the RPM's come down and truck begins to slow as expected. Once truck reaches a speed of 11mph the RPM's begin to climb again and the truck accelerates(Not due to gravity, but accelerates under it's own power) aggressively. It will continue to do this pattern until you either reach flat ground or switch gears. Safety is at risk due to uncontrolled descent down steep mountain passes. Constantly having to apply breaks to prevent the truck from going off the road. This safety liability is exacerbated when towing a trailer. I have reported the issue to the dealer multiple times with their claim that the vehicle is behaving as expected. I have not experienced this with any other vehicle. This is not common vehicle behavior. No warning Lamps, Messages or Other symptoms. Reproducible on any hill with steep enough descent.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593085June 7, 2024
POWER TRAIN
The contact owns a 2021 Ram 2500. The contact received notification of NHTSA Campaign Number: 22V835000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592767June 5, 2024
FUEL/PROPULSION SYSTEM
the forward fuel filter canister is constructed of plastic.i have found several blog sites complaining of the canister cracking and leaking fuel down the side o the engine.i replaced the filter in my truck several months ago and last week I noticed a heavy flow of fuel coming from under the diesel motor.the dealer said I did the damage when I changed the filter[a very simple job that any room temperature IQ mechanic could perform}now they want to charge me hundreds to replace it. I found a company that has already made a better part to replace the cheap plastic canister with a billet aluminum fixture.i don't think its right to push off their poor quality parts on consumers and then make them pay to fix it.check out Cummins Forum and Black Market Performance for the improved replacement parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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